We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that S[redacted] placed an order on 8/18/2017. Order # AH00[redacted]425 First off I would like to apologize for the frustration this order has caused. I...
believe you have been working with one of our customer service reps named Sarah to get this situation resolved. I have listed a breakdown of the refunds below. Please let me know if you need anything additional processed. CK-4020---BLKLGP WORKWEAR D-RING CARGO PANT BLACK LGP You originally paid $15.18 on 8/23/17 We refunded $3.07 on 8/24/17 We refunded $12.11 on 11/29/17 CK-44200A-TRQLGP MOCK WRAP TOP TURQUOISE BLUE LGE You originally paid $12.15 on 8/22/17 We refunded $2.07 on 8/24/17 We refunded $6.00 on 9/06/17 We refunded $4.08 on 11/29/17 CK-1031---BLKLGP FLEXIBLES CARGO PANT BLACK LGE You originally paid $19.18 on 8/23/17 We refunded $3.84 on 8/24/17 We refunded on 11/29/17 $15.34 CK-34350A-TRQLGE SNAP FRONT WARM UP JACKET TURQUOISE BLUE LGE You originally paid $10.36 on 8/22/17 We refunded $2.07 on 8/24/17 We refunded $12.17 on 8/24/17 We refunded $6.00 on 9/06/17 * This item was refund for $9.88 more then you paid so there is no refund due. CK-44801A-TRQLGE MOCK WRAP TOP TURQUOISE BLUE LGE You originally paid 8/22/17 on $10.36 We refunded on 8/24/17 $2.07 We refunded on 9/6/17 $6.00 We refunded on 12/6/17 $2.29 CK-2500---TRQLGE FLEXIBLES MOCK WRAP TOP TURQUOISE BLUE L You originally paid 8/23/17 on $13.67 We refunded on 8/24/17 $2.73 We refunded on 12/6/17 $10.94 CK-4710---TRQLGE V-NECK TOP TURQUOISE LGE You originally paid 8/22/17 on $13.67 We refunded on 8/24/17 $2.73 We refunded on 9/6/17 $6.00 We refunded on 12/6/17 $4.94 CK-4005---BLKLGP WW STRETCH ELASTIC WAIST PANT BLACK PLG You originally paid on 8/23/17 $17.58 We refunded on 8/24/17 $3.52 We refunded on 12/6/17 $14.06 CK-4727---TRQLGE WW STRETCH V-NECK TOP TURQUOISE L You originally paid on 8/23/17 $13.67 We refunded on 8/24/17 $2.73 We refunded on 9/06/17 $6.20 We refunded on 12/6/17 $4.74 We understand Ms. G[redacted]’s frustration regarding this situation , and again apologize for any inconvenience that this may have caused. We hope that this satisfies S[redacted]’s complaint. Thank You, D[redacted] On behalf of allheart Customer Service
Case# 11540294 Re: C[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. Duncan placed an order on 5/30/2016. Below are the items that were included on her order. Order # AH[redacted]...
1) V-Neck Top Navy Xlg – Qty 1 2) Straight Leg Cargo Pant Navy Xlg – Qty 1 3) Faith Multi-Pocket Cargo Pant Charcoal Xlg – Qty 1 4) Patience Curved Notch Top Charcoal Xlg – Qty 1 Item #s 1 -4 left our warehouse on 6/4/2016 and were delivered on 6/9/2016 via FedEx Tracking# [redacted]17820449751. Around the time Ms. Duncan placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. Duncan’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer regarding her shipment status on 6/23/2016. On 6/30/2016 we issued a full refund back onto her Visa card, we quote a 3-5 business day timeframe for the credit to reflect back onto the customer’s account. We hope that this satisfies Ms. Duncan’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10709035, and find that this resolution is satisfactory to me.
However, I would like to state that I spoke directly with K[redacted] at Welch Allyn and he did rectify the problem for me but he also stated that AllHeart is not a licensed distributor of Welch Allyn,
Regards,
J[redacted]
Complaint: 11513383
I am rejecting this response because:
Regards,
[redacted] D[redacted]
What they stated in their response has yet to happen. Very dishonest company. This company contacted me via email to inform me that the remaining items in my order would be shipped by June 25th. Today is the 28th. When I call I cannot get to a supervisor. When I spoke to a representative I was informed that they would forward my info to their superior. I have not heard anything from that supervisor. I responded to the email I received. It has been over 48 hours no response. I am extremely upset re this matter because had they been upfront re their warehouse issue I would not have placed the order with them. Now I am stuck waiting because will take too long at this time to order personalized goods from another company.
Hello S[redacted] I have attached an order summary of the charges and refunds that have been done on order # AH00[redacted]425. Looking into the order I am showing that you had been charged a total of $227.92 all together with the multiple shipments on this order. I have added up all the refunds which I am showing to be $163.48 which leaves a balance of $64.44. As far as we are able to see with the items returned this is an accurate balance with that was returned and the price matches and discounts applied to this order. Please let me know if you see anything on this invoice that was not refunded that you had sent back and we will happily get this taken care of for you. We do apologie for the confusion on all this and hope to get the resolved as soon as possible for you. Thank You,D[redacted]On behalf ofallheartCustomer Service
Case# #11812387 Re: D[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that D[redacted] placed an order on 9/16/2016. Below are the items that were included on the order. Order # AH[redacted] ...
1) WW STRETCH MOCK WRAP TOP BLACK LGE – QTY 5 2) WW STRETCH ELASTIC WAIST PANT BLACK MED - QTY 5 3) UNISEX 38" LAB COAT WHITE XL - QTY 2 Item # 1, 2, AND 3 was returned by the customer to our customer service department. When D[redacted] had returned this whole order back to our customer service department we had gone ahead and refunded for item # 1 and 2. We had been in contact with the customer because our return policy does advise that we do not accept returns or exchanges for items that have been embroidered. After further review with this account we have gone ahead and refunded this customer for the two embroidered lab coats in the amount of $45.36. The customer did have a $7.29 discount on each individual coat which is why they will not be seeing the refund of $59.94 requested. Please allow 3-5 days for these refunds to show up on their account. We understand Ms. D[redacted]’s frustration regarding these items, and again apologize for any inconvenience that this may have caused. We hope that this satisfies D[redacted]’s complaint.
Complaint: 11517359
I am rejecting this response because:The item had never been shipped since playing my order on 5/20/16. Despite not having shipped the order, they would not let me cancel and refund my money, claiming it was being "processed." On 6/23/16 after receiving my complaint the business responded indicating I would receive a refund of my order. I have not yet received the refund. Instead, they shipped the item on 6/29/16. I no longer need this item this long after I ordered it as I have purchased a similar item elsewhere. I indicated to the business that I intend to return the item. Their return policy states they do not refund shipping charges. I never wanted this item shipped and I demand that they return my full amount immediately.I want a full refund including all shipping charges
Regards,
[redacted] K[redacted]
Emailed customer to inquire further on product. No recent phone calls could be reviewed with the following phone number 231-287-2090. No recent email contact from the customer could be found. We have inquired by email if Travis would please contact the company so we may resolve the issue....
Provided hours of operation and phone number. We would need proof of purchase/invoice information to proceed. Once all required information is received, we will forward to the appropriate department to be reviewed.
Customer was overnighted the stethoscope. The Fedex tracking number is: 78[redacted]3. Should arrive 6/2.
We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that S[redacted] placed an order on 8/18/2017. Order # AH00[redacted]425 First off I would like to apologize for the frustration this order has caused. I...
believe you have been working with one of our customer service reps named Sarah to get this situation resolved. I have listed a breakdown of the refunds below. Please let me know if you need anything additional processed. CK-4020---BLKLGP WORKWEAR D-RING CARGO PANT BLACK LGP You originally paid $15.18 on 8/23/17 We refunded $3.07 on 8/24/17 We refunded $12.11 on 11/29/17 CK-44200A-TRQLGP MOCK WRAP TOP TURQUOISE BLUE LGE You originally paid $12.15 on 8/22/17 We refunded $2.07 on 8/24/17 We refunded $6.00 on 9/06/17 We refunded $4.08 on 11/29/17 CK-1031---BLKLGP FLEXIBLES CARGO PANT BLACK LGE You originally paid $19.18 on 8/23/17 We refunded $3.84 on 8/24/17 We refunded on 11/29/17 $15.34 CK-34350A-TRQLGE SNAP FRONT WARM UP JACKET TURQUOISE BLUE LGE You originally paid $10.36 on 8/22/17 We refunded $2.07 on 8/24/17 We refunded $12.17 on 8/24/17 We refunded $6.00 on 9/06/17 * This item was refund for $9.88 more then you paid so there is no refund due. CK-44801A-TRQLGE MOCK WRAP TOP TURQUOISE BLUE LGE You originally paid 8/22/17 on $10.36 We refunded on 8/24/17 $2.07 We refunded on 9/6/17 $6.00 We refunded on 12/6/17 $2.29 CK-2500---TRQLGE FLEXIBLES MOCK WRAP TOP TURQUOISE BLUE L You originally paid 8/23/17 on $13.67 We refunded on 8/24/17 $2.73 We refunded on 12/6/17 $10.94 CK-4710---TRQLGE V-NECK TOP TURQUOISE LGE You originally paid 8/22/17 on $13.67 We refunded on 8/24/17 $2.73 We refunded on 9/6/17 $6.00 We refunded on 12/6/17 $4.94 CK-4005---BLKLGP WW STRETCH ELASTIC WAIST PANT BLACK PLG You originally paid on 8/23/17 $17.58 We refunded on 8/24/17 $3.52 We refunded on 12/6/17 $14.06 CK-4727---TRQLGE WW STRETCH V-NECK TOP TURQUOISE L You originally paid on 8/23/17 $13.67 We refunded on 8/24/17 $2.73 We refunded on 9/06/17 $6.20 We refunded on 12/6/17 $4.74 We understand Ms. G[redacted]’s frustration regarding this situation , and again apologize for any inconvenience that this may have caused. We hope that this satisfies S[redacted]’s complaint. Thank You, D[redacted] On behalf of allheart Customer Service
Case# 11540294 Re: C[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. Duncan placed an order on 5/30/2016. Below are the items that were included on her order. Order # AH[redacted]...
1) V-Neck Top Navy Xlg – Qty 1 2) Straight Leg Cargo Pant Navy Xlg – Qty 1 3) Faith Multi-Pocket Cargo Pant Charcoal Xlg – Qty 1 4) Patience Curved Notch Top Charcoal Xlg – Qty 1 Item #s 1 -4 left our warehouse on 6/4/2016 and were delivered on 6/9/2016 via FedEx Tracking# [redacted]17820449751. Around the time Ms. Duncan placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. Duncan’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer regarding her shipment status on 6/23/2016. On 6/30/2016 we issued a full refund back onto her Visa card, we quote a 3-5 business day timeframe for the credit to reflect back onto the customer’s account. We hope that this satisfies Ms. Duncan’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10709035, and find that this resolution is satisfactory to me.
However, I would like to state that I spoke directly with K[redacted] at Welch Allyn and he did rectify the problem for me but he also stated that AllHeart is not a licensed distributor of Welch Allyn,
Regards,
J[redacted]
Complaint: 11513383
I am rejecting this response because:
Regards,
[redacted] D[redacted]
What they stated in their response has yet to happen. Very dishonest company. This company contacted me via email to inform me that the remaining items in my order would be shipped by June 25th. Today is the 28th. When I call I cannot get to a supervisor. When I spoke to a representative I was informed that they would forward my info to their superior. I have not heard anything from that supervisor. I responded to the email I received. It has been over 48 hours no response. I am extremely upset re this matter because had they been upfront re their warehouse issue I would not have placed the order with them. Now I am stuck waiting because will take too long at this time to order personalized goods from another company.
Hello S[redacted] I have attached an order summary of the charges and refunds that have been done on order # AH00[redacted]425. Looking into the order I am showing that you had been charged a total of $227.92 all together with the multiple shipments on this order. I have added up all the refunds which I am showing to be $163.48 which leaves a balance of $64.44. As far as we are able to see with the items returned this is an accurate balance with that was returned and the price matches and discounts applied to this order. Please let me know if you see anything on this invoice that was not refunded that you had sent back and we will happily get this taken care of for you. We do apologie for the confusion on all this and hope to get the resolved as soon as possible for you. Thank You,D[redacted]On behalf ofallheartCustomer Service
Case# #11812387 Re: D[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that D[redacted] placed an order on 9/16/2016. Below are the items that were included on the order. Order # AH[redacted] ...
1) WW STRETCH MOCK WRAP TOP BLACK LGE – QTY 5 2) WW STRETCH ELASTIC WAIST PANT BLACK MED - QTY 5 3) UNISEX 38" LAB COAT WHITE XL - QTY 2 Item # 1, 2, AND 3 was returned by the customer to our customer service department. When D[redacted] had returned this whole order back to our customer service department we had gone ahead and refunded for item # 1 and 2. We had been in contact with the customer because our return policy does advise that we do not accept returns or exchanges for items that have been embroidered. After further review with this account we have gone ahead and refunded this customer for the two embroidered lab coats in the amount of $45.36. The customer did have a $7.29 discount on each individual coat which is why they will not be seeing the refund of $59.94 requested. Please allow 3-5 days for these refunds to show up on their account. We understand Ms. D[redacted]’s frustration regarding these items, and again apologize for any inconvenience that this may have caused. We hope that this satisfies D[redacted]’s complaint.
We will refund the customer their full amount.
The customer was never charged. The order was cancelled. We will also contact the customer to inform them.
Complaint: 11517359
I am rejecting this response because:The item had never been shipped since playing my order on 5/20/16. Despite not having shipped the order, they would not let me cancel and refund my money, claiming it was being "processed." On 6/23/16 after receiving my complaint the business responded indicating I would receive a refund of my order. I have not yet received the refund. Instead, they shipped the item on 6/29/16. I no longer need this item this long after I ordered it as I have purchased a similar item elsewhere. I indicated to the business that I intend to return the item. Their return policy states they do not refund shipping charges. I never wanted this item shipped and I demand that they return my full amount immediately.I want a full refund including all shipping charges
Regards,
[redacted] K[redacted]
Emailed customer to inquire further on product. No recent phone calls could be reviewed with the following phone number 231-287-2090. No recent email contact from the customer could be found. We have inquired by email if Travis would please contact the company so we may resolve the issue....
Provided hours of operation and phone number. We would need proof of purchase/invoice information to proceed. Once all required information is received, we will forward to the appropriate department to be reviewed.