Best Auto

Best AutoS Central Ave.Phoenix, AZ 85040complaint ID#: [redacted] Dear Revdex.com,I am writing to you in regards to complaint ID#: As you are aware, we take all customerinquires directed at the Revdex.com with utmost importance We had a difficult time reading andcomprehending parts of [redacted] complaint and did our best to respond [redacted] purchased a FordEscape with 133,miles from our dealership on 8/9/and not 9/11/asstated by Mr [redacted] Moreover, thevehicle was purchased approximately days ago and not days as stated by Mr[redacted] This is another falsestatement and is evidenced by the attached "buyer's order" Mr [redacted] also states that the vehicle isa hybrid, which it is not The Buyer'sOrder bearing MrRobert's signature clearly states that it's just a FordEscape with a V3.0L gas engine and not Ford Escape Hybrid All of our vehicles go through a point inspection priorto resale Upon inspection, if any partof the vehicle is found to be not performing properly it is repaired orreplaced by our trained techniciansJust as all other vehicles we sell, the vehicle in question was alsoinspected and found to be running good without any issues at the time of sale This is evidenced by the attached signed"We Owe" form, Mr [redacted] was not promised anything and there wereno problems that needed to be repaired with the vehicle As with all vehicles we sell we provide thestate mandated limited miles, days powertrain warrantySince the purchase of his vehicle Mr [redacted] had only oneappointment scheduled for service on 9/15/for AC checkupThe AC system isnot part of the state mandated miles, days warranty which only coversthe power train of the vehicle As ashow of good faith and our commitment to continued outstanding customer servicewe made an appointment to examine MrBenedicts vehicle, However he failed toshow up for his appointmentI have attached the calendar appointment showingthat he didn't show up for his appointmentWe offered Mr[redacted] an extended warranty that he could purchase for a fee to cover hisvehicle after the Miles/days powertrain warranty would expire In fact we offered several different versionsof this extended warranty ranging from bumper to bumper coverage to just thepower train, services can be done at any mechanic shop in the country He was reluctant to purchase an extendedwarranty plan and as a result he is the sole party responsible for the maintenanceof his vehicle.Sincerely,DABest Auto LLC

Dear Revdex.com, [redacted] purchased a Chevrolet Silverado on 08/14/ Apparently He lent his vehicle to someone who in turn got it impounded in Snowflake, Arizona As a courtesy to him, we went out of our way to get the vehicle released We paid all the fees associated with getting the vehicle released Fees are assessed daily, so every day that the vehicle is left in impound it cost [redacted] more money We provided the following breakdown of fees to Mr [redacted] The Arizona department of public safety charged $to release the vehicle [redacted] that was holding the vehicle charged $in impound fees Finally [redacted] charged $to bring the vehicle in from Snowflake, which is hours away We paid a total of $372.20+$150.00+$which equals $ This is exactly what Mr [redacted] paid, not $he claims in his statement I have attached all invoices as well as copy of the receipt from us and a copy of the money order showing how much he paid We told Mr [redacted] over the phone to come down and see the invoices showing how much we paid to get his vehicle out from impoundHe refused to do soPlease keep in mind we didn't even charge to go to the DPS office to pay the fees and or for the hour round-trip to go to snowflake Instead of being thankful to us for the speedy release of his vehicle and saving him money, he insisted the payment he made payment included his monthly payment It clearly only covers the impound fees

06/26/2015Complaint ID#: ID#:*** Dear Revdex.com, As you are well aware, we take all and any consumer complaints very seriously here at Best AutoWe helped *** *** obtain financing on a Subaru Outback on 03/05/at our
dealership. At the time of the sale the vehicle ran without any problems and she was happy to take possession of her newly purchased vehicle We provided her with the same warranty that we furnish all of our customers, the state mandated 500 miles or Days whichever comes first power train warranty. We did Offer *** *** an extended warranty that she could purchase for a fee to cover her vehicle after the Miles/days power train warranty would expire. In fact we offered several different versions of this extended warranty ranging from bumper to bumper coverage to just the power train, services can be done at any mechanic shop in the countryShe was reluctant to purchase an extended warranty planWe fulfilled our obligations to *** ***'s by getting her auto loan financed. Matter of fact we went above beyond our duties, we even serviced her brakes free of charge. Under the state mandated mile/days warranty only the power train is covered, brakes are not part of thatOn an another occasion approximately months after the initial purchase, *** *** called in complaining that her headlight was out. We let her know that was part of maintenance that she had to do on her own car, however as a courtesy we replaced it free of charge. We like to help our customers as much as we can and we also like to educate them on the importance of making their monthly payments on time to the finance company. Making timely payments is key to building a good credit history. We also explained to her the consequences of missed or late payments, which could result in a repossession by the finance company. It appears that this has indeed happened and the finance company repossessed the vehicle from *** ***. We can't be held liable for the maintenance of her vehicle; Moreover, she is responsible for making her monthly payments. We have fulfilled all obligations to *** *** as mandated by the State of *** and don't owe her any monies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I do in fact agree when I purchased the Subaru, I was excited and pleased at the time of purchasing the carit was my very first time purchasing a vehicle from a dealership, and I was more than willing to keep the vehicle under the conditions verbally told by my sales representative that nothing was wrong with the vehicleI was given two or three different choices in the price range given by best autosThe Subaru looked a bit more up to par! when I purchased the vehicleI was not aware of the different extended warranties that *** is allegedly claiming he clearly specified to me the day of purchase, which in fact not true, nor was the 500mile/day warranty had I knew the warranty was clearly understood as day, I would not have purchased the car AT ALL! days is no time for a car full potential problems to occur. After purchasing the Subaru, the first problem the very second day was the battery, the car would click when trying to start the vehicle, when the car finance company called me to inquire about my opinion of the vehicle, I explained to them that I wasn't please with the cars problem in not cutting on due to the battery or whatever was causing the car not to perform, and was quite annoyed that I had to ask for jumps from other citizens to start my car to get it to best autosThe day of purchasing the Subaru I did a minor walk around the vehicle and had noticed a few things such as the back door panel of the car .Every-time on multiple accounts of inquiring about the part before my warranty was allegedly over I were given excuse after excuse about the destination or outcome of the vehicle. The second problem that occurred with the car were in fact the head lights, the back head light were out or extremely dim, the third problem occurred the following week which were in act the breaks on the Subaru, I took the vehicle into the shop a total of 3-4x in regards to the breaks and the loud squeaking sound it was performing very badly when I would break the vehicleI was told after the third time of taking the car in for the breaks that they did all that they can and there was nothing else they could do in regards to the squeaking the car was still having after allegedly trying to fix the problemI asked for copies or receipts of the work orders for my own personal use, for reasons like this I too my car in multiple times and I have no documented proof at all that the work claimed to have been done on the car was in fact done on the vehicleThe fourth problem with the Subaru where there were an incident where the car started smoking and completely shut down and did not start, I contacted *** at best auto immediately when the problem occurred and he at the time were converting and communicating back and fourth with my father *** *** Sr ,Best autos had to come tow the Subaru from my fathers house to there shop in central ***, to fix the problem with the car which where told the spark plugs weren't any good. Again there was no copies or paperwork given to me pertaining the car being fixed and what the problems where.I also took the vehicle in multiple times regarding the air conditioning system, which in act only blew out hot air, they claimed to have fixed the air conditioning the first time I took the vehicle in for the air conditioning and again No documentation were given to me as my personal proof it was done, because the air conditioning still blew out warm airWithin a two months time the vehicle was taken into the shop multiple times for different problems that occurred with the vehicle majority before the vehicles warrant allegedly expired and some shortly after , after the very last alleged fix done on the Subaru which was the spark plugs the vehicle then started leaking power steering fluids from the boots on the car so when I would go to drive the car, the oil would leak oil onto the manapho (a hot plate at the bottom of the vehicle) causing the car to smoke and burn off the oil leaking on therethe vehicle then started knocking and due to the crack/bend in the boot on the car, which were already there before purchasing the Subaruif in fact they checked the breaks and did what they claimed to have done, they would have noticed the boots on that vehicle were bad and needed fixing. I agree in the beginning the dealer was a bit flexible and cooperative regarding the minor problems on the car before the big one's occurredOnce the car was at its full potential use the cars problems re-surfaced and the problems the car endured could not have been noticed in a 15day time frameWhen I purchased the vehicle it appeared to look like a great running problem free vehicle, but after the alleged time allowed the vehicle suffered multiple problemsWhen I called Best autos and had spoken to *** I asked him to provide me with any and or all copies of documentation to the car as well as the allegedly the work done on the vehicle, He refused giving me any documentation of the vehicle besides the contract information that I already had on the car the day of purchase, and suggested I did what I had to doso here I am .I honestly did love that vehicle because it was my first vehicle off a dealers lot as well as me being a single mother and worked extremely hard to save up for a down payment on a vehiclebut unfortunately I was sold an nice looking lemon! At one point I was very skeptical of purchasing a vehicle from Best Autos do to prior people that purchased from there dealer and had similar problems, as well as the number of calls they were calling me after I told them I would call them when interested, they sound like a very professional business as well as having great running cars with minor to no problems, so I gave them a shot and I had problems everyday with that vehicle since the day of purchaseAt this point I would really just like my down payment refunded, another vehicle with the same or equal value of the Subaru, or the Subaru to be fixed properlyBecause I was misinformed a great bit regarding the vehicles conditions as well as the policy and warranties. Sincerely Ms***
Regards,
*** ***

07/01/2015complaint ID#: ***Dear Revdex.com, As you are well aware, we take all and any consumer complaints very seriously here at Best Auto. We Sold *** *** a used Dodge Journey with 125,miles on 6/19/2015. We
went out of our way to help him since he doesn't have an AZ license and only a Mexican passportWe were able to get Mr*** car loan financed but he voiced a disinterest in the vehicle to the finance company and as a result his loan was not funded. We did our part yet he refused to cooperate with us by letting us repair whatever he claimed was wrong with the vehicle. As a result of his actions the finance company decided not to finance his car loan. Moreover, *** *** signed a Right of Rescission Agreement, and a spot delivery agreement where he agrees to pay the dealer (Best Auto) $0.50/Mile if financing cannot be obtained on his behalf. We were not able to obtain financing on his behalf due to his conversation with the finance company and his unwillingness to let us repair his vehicle. The vehicle was sold with 125,miles and it was returned with 126,miles. That equates to miles and at $0.50/mile makes the money owed by *** *** $127.50, we rounded this figure down to$to help out Mr***. He put a down payment of $minus the $and $doc fee (fee to process the loan paperwork) entitles him to a refund of $ The refund check is ready for pickup at *** ** *** *** *** ** ***He can pick it up during our business hours: 9:00-7:30pm Mon-Sat and 10:00-5:00pm on Sunday. Highest Regards,***

I would like to make it very clear they lie! My son found a truck on line, filled application, and submitted all required information He was told he would need 1,down and his payments would be under per month He took a day off work to drive down, sign papers, give down payment, and pick up truck When he arrived they were doing final paperwork and told him he needed 3,down and payment would be around per month For it is a hour drive for us to get there For car lots are able to give exact information as not to mislead anyone so people can make an informed decision This is the kind of car lot that makes all the others look like liars and cheaters

We tried to process his temporary registration as we do for all customers, however we instead received a notice from the motor vehicle department. The notice said Mr*** owed $in abandoned vehicle fees and as a result he could not get
registration on his newly purchased vehicle. I have attached a copy signed by Mr*** showing he acknowledged that he needs to pay $to the state to be able to drive. In everyone's best interest we told Mr*** that we would lend him the money to pay the State fees. Mr*** signed the warning form provided by the state on 8/13/16. We paid the fees on his behalf and gave him a month to pay us back. I have attached registration paperwork showing we paid the State of Arizona on his behalf to get his driver's license plate. We were reasonable and gave him a little over a month to repay his loanMr*** was not cheated in any way, in fact we went out of our way to help him. We loaned him money with no interest or charges, completely free of fees. He promised to repay the loan on the 23rd of September. Everything was fine until the charge hit his account and he was surprised that he actually had to pay his bills. Apparently he had no intention of paying us back just like he had no intentions of paying the State of Arizona.
After seeing the charge he previously authorized go through, he became irate and decided to go and accost our staff. We have an open door policy and all doors are open during business hours and this includes Sandra's office. She was not hiding from him as there is nowhere to hide. She is merely doing her job to feed her family and pay her rent like the rest of us. She was terrified that Mr*** might try to put his hands on her as he was verbally abusive. She doesn't deserve or need Mr*** verbal and physical abuse, he should be ashamed of himself for behaving in such a manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHola compre el carro el 03/20/El dealer sabia del problema ellos estavan de acuerdo en arreglarlo tenia garantia Por 30dias y ellos lo checaron antes de los 30dias por eso estavan de acuerdo en arreglarlo solo querian ver la prueva del segundo pagoEl carro se paro no quiso caminar y ellos quieren culparme a mi por no hacerle un cambio de aceite y ya no quisieron arreglarlo dicen que le meti millas El carro lo compre el 3/20/15 Odometer reading 129094Odometer reading es las millas que tiene ahorita aparte yo lo lleve a un mecanico y le salieron mas de codigos yo le comente eso al manager del dealer y el digo que ellos lo podian arreglar... Nesesito que ellos arreglen el carro porque me vendieron in carro que no funcionava bien y ellos lo sabian Les page de down payment y tengo que pagar mas de por el prestamo del carro no es justo que este pagando un carro que no funciona tiene un mes parado de echo apenas voy a dar el pago Creen que es justo que este pagondo por un carro que esta parado El dealer lo tiene que arreglar
Revdex.com Translation: Hi, I purchased the car on 03/20/The dealer knew of the problem they were so close to fixing it an it had a warranty for days for that reason they were in agreement to fix it but only wanted to see proof of the second payment … The car stopped and didn’t want to move and they wanted to fault me for not changing the oil and then they didn’t want to fix it, they say they that I put in milesI bought the car on 3/20/Odometer reading Odometer reading were the miles that is has right now also I took it to another mechanic and more than ten codes came out I commented that to the manager of the dealer and he said they would be able to fix it… I need them to fix my car because they sold me a car that doesn’t function well and they knew itI paid a down payment of and I have to pay another 14,for the loan of the car, it’s not fair that I am paying for a car that is not functioning and has one month not moving in fact I’m already going to make my paymentThey think it’s fair that I am paying for an unmoving vehicleThe dealer has to fix it
Regards,
*** ***

*** *** purchased a Chevrolet Trailblazer with 143K miles on 05/07/2016. The vehicle was put through a standard reconditioning process and then sent for emissions testing. On 5/11/Mrs***'s vehicle was immediately towed
in for hesitation to accelerate complaints. We resolved the issue as fast as possible and returned her vehicle. She was not charged for the tow or the repairs as it was all done for free. Unfortunately, we were not able to give her a loner vehicle because our insurance policy doesn't allow us to do so. Mrs*** is correct that the VIN is attached to the vehicle and cannot be removed by anyoneShe can take the vehicle to anyone or anyplace to verify the VIN is correct and genuine. If you check your contract you can see the VIN on the vehicle matches the contract. The vehicle computer stores the VIN number of the vehicle and sometimes the computer can lose programming or become corrupt. It is very similar to a computer you use at home and they do afrom time to timeThis is not uncommon. We had sent the vehicle for emissions testing with the corrupt programming and our system showed it as emissions complete. One of our employees caught the mistake and notified our technician to check the onboard computer. The "car reader" you are referring to is a vehicle Odiagnostic scan tool. It is used as a diagnostic tool to communicate with the vehicle computer. We take full responsibility for our systems mishap and are very sorry for any inconvenience it may have caused you. To make up for the inconvenience we would like to credit your account $324.12, which is equal to one month's payment free of charge. We had to test drive the vehicle to insure proper function after reprogramming the onboard computer and used up some of your fuel in doing so, to make up for that we will fill up your tank on your next visit. please let us know If this is agreeable to you

Dear Revdex.com,We have received the complaint from your bureau regarding customer *** ***. Mr*** purchased a Toyota Corolla on 1/9/from our Glendale store. Our Glendale facilities do not have a shop that is capable of diagnosing or repairing any vehicles.
When Mr*** called regarding his vehicle he was asked when he could bring it to our shop for diagnosis and subsequent repair at our phoenix facilities. This is standard procedure that all of our customers requiring maintenance or repairs go through. We are committed to excellence in customer service and are capable of scheduling most repairs within days and even same day service for emergencies. We are more than willing to fix any issue the vehicle might have with alignment. Mr*** is not looking to fix any issues he states the vehicle might have as he has not made a good faith effort to get the vehicle checked out and repaired. Our contract specifically states that Mr*** is not relying on any opinion, statement, promise or representation of the sales person or any other employee (Buyers Order page 2). Moreover, on the same page is the vehicle condition clause stating that he is buying a used car and it may have prior body damage and may have had repairs done after its manufacture. We do not have a history on all the vehicles we sell and not everything gets reported on carfax. Under the agreement to purchase section on page of the buyers order the buyer also agrees to forfeit his deposit if he refuses to take delivery of the vehicle. We did our part by obtaining financing on his behalf and sold him a vehicle that he picked out. We fulfilled our obligation to Mr*** and therefore owe him no refund of any sort. Even though we are not required to give a refund, as a show of continued outstanding customer service we are willing to offer Mr*** store credit equivalent to his deposit amount towards any new vehicle purchase he qualifies for. Highest Regards, ***

I am writing to you in regards to complaint ID#: [redacted].  As you are aware, we take all customer inquires directed at the Revdex.com with utmost importance.  [redacted] purchased a vehicle from our dealership on 3/20/15.  All of our vehicles go through a 120 point...

inspection prior to resale.  Upon inspection, if any part of the vehicle is found to be not performing properly it is repaired or replaced by our trained technicians.  Just as all other vehicles we sell, the vehicle in question was also inspected and found to be running good without any issues at the time of sale.  As with all vehicles we sell we provide the state mandated 500 miles, 15 days warranty. We do offer an extended warranty that is available to anyone for purchase but [redacted] declined to purchase any extended warranties.  She contacted our Office after the 500 miles, 15 days period to let us know that the check engine light is on.  We  let her know that the warranty period was over and asked if she was maintaining her vehicle properly.  She admitted she had not being maintaining it.  She had driven almost 4,000 miles without changing her engine oil.  The manufacturer of her vehicle, Cadillac recommends that the oil be changed every 3,000 miles or 3 months whichever comes first.  She should have changed the oil but failed to do so.  We advised her to change the oil on a regular basis and check remaining fluids at every fuel up.  She was told that she is abusing and neglecting her automobile.  All 3rd party extended warranty companies that sell extended warranties for automobiles require regular documented oil changes done every 3,000 miles for coverage.  Moreover, It appears that Mrs [redacted] is confusing her finance company and the dealership where she bought the car.  Her monthly payments are made to the finance company who financed her loan and not to Best Auto, we don't get any of the proceeds.  All we did was get her car loan financed and we are not responsible for maintaining  her vehicle or making her monthly payments.  Highest Regards,[redacted]

We tried to process his temporary registration  as we do for all customers, however we instead received a notice from the motor vehicle department.  The notice said Mr. [redacted] owed $500 in abandoned vehicle fees and as a result he could not get registration on his newly purchased...

vehicle.   I have attached a copy signed by Mr. [redacted] showing he acknowledged that he needs to pay $500 to the state to be able to drive.    In everyone's best interest we told Mr. [redacted] that we would lend him the money to pay the State fees.  Mr. [redacted] signed the warning form provided by the state on 8/13/16.  We paid the fees on his behalf and gave him a month to pay us back.  I have attached registration paperwork showing we paid the State of Arizona on his behalf to get his driver's license plate.  We were reasonable and gave him a little over a month to repay his loan.Mr. [redacted] was not cheated in any way,  in fact we went out of our way to help him.  We loaned him money with no interest or charges, completely free of fees.  He promised to repay the loan on the 23rd of September.  Everything was fine until the charge hit his account and he was surprised that he actually had to pay his bills.  Apparently he had no intention of paying us back just like he had no intentions of paying the State of Arizona.  After seeing the  charge he previously authorized go through, he became irate and decided to go and accost our staff.  We have an open door policy and all doors are open during business hours and this includes Sandra's office.  She was not hiding from him as there is nowhere to hide.  She is merely doing her job to feed her family and pay her rent like the rest of us.    She was terrified that Mr. [redacted] might try to put his hands on her as he was verbally abusive.  She doesn't deserve or need Mr. [redacted] verbal  and physical abuse, he should be ashamed of himself for behaving in such a manner.

Best Auto[redacted]
[redacted]Complaint ID#: [redacted]Dear Revdex.com,As you are aware, we take all customer inquires directed at the Revdex.com with utmost importance.  As stated previously, [redacted] purchased a 2006 Cadillac SRX with 129,094 miles from our dealership.  All of our vehicles go through an inspection prior to resale.  Upon inspection, if any part of the vehicle is found to be not performing properly it is repaired or replaced by our trained technicians.  Just as all other vehicles we sell, the vehicle in question was also inspected and found to be running good without any issues at the time of sale.  In fact Mrs. [redacted] signed a "We Owe" form which highlights any work promised or any defects with the vehicle that need to be addressed at the time of purchase.  The attached document clearly states nothing was promised at the time of the sale.  This illustrates the fact that the vehicle ran and drove fine without any issues.  In fact there was not a single complaint by Mrs. [redacted] after test driving the vehicle and taking possession of it. As with all vehicles we sell we provide the state mandated 500 miles, 15 days warranty.  We do offer extended warranties that are available to anyone. [redacted] declined to purchase any extended warranties even though she was purchasing a vehicle that was nearly a decade old and with nearly 130 thousand miles. She contacted our Office after the 500 miles, 15 days period to let us know that the check engine light is on.  We let her know that the warranty period was over and asked if she was maintaining her vehicle properly.  She admitted she had not being maintaining it.  We gave her a onetime goodwill appointment after the warranty period had lapsed and repaired her check engine light.  Since Mrs [redacted] Failed to purchase an extended Warranty, we cannot be responsible for the maintenance or repairs of her vehicle.  She is responsible for all repairs and maintenance after the 500 miles / 15 days warranty period.Sincerely,[redacted]

Please let me reiterate, Mr. [redacted] was not cheated in any way,  in fact we went out of our way to help him drive legally.  We loaned him money with no interest or charges, completely free of fees.  He promised to repay the loan on the 23rd of September.  Everything was fine until the 23rd of September came around and he was surprised that he actually had to pay his bills.  Apparently he had no intention of paying us back just like he had no intentions of paying the State of Arizona.

Dear Revdex.com,Mr. [redacted] entered into a legally binding contract to purchase a vehicle from Best Auto contingent upon Best Auto’s ability to obtain financing for him.  Best Auto did its part and obtained financing on his behalf.  Best Auto did nothing wrong and is not at fault here.  Mr. [redacted] defaulted on the loan and as a result forfeited his deposit.Even though Mr. [redacted] is not owed a refund, as a show of continued outstanding customer service we are willing to offer Mr. [redacted] store credit equivalent to his deposit amount towards any new vehicle purchase on approved credit.  Highest Regards, Best Auto

06/26/2015Complaint ID#:  ID#:[redacted] Dear Revdex.com, As you are well aware, we take all and any consumer  complaints very seriously here at Best Auto. We helped [redacted] obtain financing on a 2002 Subaru Outback on 03/05/2015 at our dealership.  At the time of the...

sale the vehicle ran without any problems and she was happy to take possession of her newly purchased vehicle.  We provided her with the same warranty that we furnish all of our customers, the state mandated 500 miles or 15 Days whichever comes first power train warranty.  We did Offer [redacted] an extended warranty that she could purchase for a fee to cover her vehicle after the 500 Miles/15 days power train warranty would expire.  In fact we offered several different versions of this extended warranty ranging from bumper to bumper coverage to just the power train, services can be done at any mechanic shop in the country. She was reluctant to purchase an extended warranty plan. We fulfilled our obligations to [redacted]'s by getting her auto loan financed.  Matter of fact we went above beyond our duties, we even serviced her brakes free of charge.  Under the state mandated 500 mile/15 days warranty only the power train is covered, brakes are not part of that. On an another occasion approximately 2 months after the initial purchase, [redacted] called in complaining that her headlight was out.  We let her know that was part of maintenance that she had to do on her own car, however as a courtesy we replaced it free of charge.  We like to help our customers as much as we can and we also like to educate them on the importance of making their monthly payments on time to the finance company.  Making timely payments is key to building a good credit history.  We also explained to her the consequences of  missed or late payments, which could  result in a repossession by the finance company.  It appears that this has indeed happened and the finance company repossessed the vehicle from [redacted].  We can't be held liable for the maintenance of her vehicle; Moreover, she is  responsible for making her monthly payments.  We have fulfilled all obligations to [redacted] as mandated by the State of [redacted] and don't owe her any monies.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hola compre el carro el 03/20/15 El dealer sabia del problema ellos estavan de acuerdo en arreglarlo tenia garantia Por 30dias y ellos lo checaron antes de los 30dias por eso estavan de acuerdo en arreglarlo solo querian ver la prueva del segundo pago... El carro se paro no quiso caminar y ellos quieren culparme a mi  por no hacerle un cambio de aceite y ya no quisieron arreglarlo dicen que le meti 4000 millas El carro lo compre el 3/20/15 Odometer reading 129094Odometer reading 132427  es las millas que tiene ahorita aparte yo lo lleve a un mecanico y le salieron mas de 10 codigos yo le comente eso al manager del dealer y el digo que ellos lo podian arreglar...  Nesesito que ellos arreglen el carro porque me vendieron in carro que no funcionava bien y ellos lo sabian  Les page 1500 de down payment y tengo que pagar mas de 14000 por el prestamo del carro no es justo que este pagando un carro que no funciona tiene un mes parado de echo apenas voy a dar el 3 pago Creen que es justo que este pagondo por un carro que esta parado El dealer lo tiene que arreglarRevdex.com Translation: Hi, I purchased the car on 03/20/15 The dealer knew of the problem they were so close to fixing it an it had a warranty for 30 days for that reason they were in agreement to fix it but only wanted to see proof of the second payment … The car stopped and didn’t want to move and they wanted to fault me for not changing the oil and then they didn’t want to fix it, they say they that I put in 4000 miles. I bought the car on 3/20/15. Odometer reading 129034. Odometer reading 132427 were the miles that is has right now also I took it to another mechanic and more than ten codes came out I commented that to the manager of the dealer and he said they would be able to fix it… I need them to fix my car because they sold me a car that doesn’t function well and they knew it. I paid a down payment of 1500 and I have to pay another 14,000 for the loan of the car, it’s not fair that I am paying for a car that is not functioning and has one month not moving in fact I’m already going to make my 3 payment. They think it’s fair that I am paying for an unmoving vehicle. The dealer has to fix it.   
Regards,
[redacted]

complaint ID#: [redacted]Dear [redacted]I am writing to you in regards to complaint ID#: [redacted]  As you are aware, we take all customer
inquires directed at the Revdex.com with utmost importance.  We had a difficult time reading and
comprehending parts of your complaint and did our best to respond.  It appears that this complaint is sent to the
wrong party.  It should be addressed to
[redacted]s they are the company who is responsible for repossessing
your vehicle for nonpayment and not Best Auto.  Best Auto has no way of verifying or checking any payments made to or
California Auto Finance's records.  Best Auto did everything
they were supposed to do by getting you financed with a finance company.  It is your responsibility as an owner to
maintain and make timely monthly payments per your finance contract.  Best Auto also made you an appointment to
have your vehicle checked out on the 15th of September 2015 which you failed to
show up for.

Dear Revdex.com, [redacted] purchased a 2002 Chevrolet Silverado on 08/14/2015.  Apparently He lent his vehicle to someone who in turn got it impounded in Snowflake, Arizona.  As a courtesy to him, we went out of our way to get the vehicle released.  We paid all the fees...

associated with getting the vehicle released.  Fees are assessed daily, so every day that the vehicle is left in impound it cost [redacted] more money.  We provided the following breakdown of fees to Mr. [redacted]. The Arizona department of public safety charged $150.00 to release the vehicle.  [redacted] that was holding the vehicle charged $372.20 in impound fees.  Finally ** [redacted] charged $250.30 to bring the vehicle in from Snowflake, which is 3 hours away.  We paid a total of $372.20+$150.00+$250.30 which equals $772.50.  This is exactly what Mr. [redacted] paid, not $798 he claims in his statement.  I have attached all 3 invoices as well as copy of the receipt from us and a copy of the money order showing how much he paid.  We told Mr. [redacted] over the phone to come down and see the invoices showing how much we paid to get his vehicle out from impound. He refused to do so. Please keep in mind we didn't even charge to go to the DPS office to pay the fees and or for the 7 hour round-trip to go to snowflake.   Instead of being thankful to us for the speedy release of his vehicle and saving him money, he insisted the payment he made payment included his monthly payment.  It clearly only covers the impound fees.

complaint ID#: [redacted]
Dear [redacted]
I am writing to you in regards to complaint ID#: [redacted]  As you are aware, we take all customer
inquires directed at the Revdex.com with utmost importance.  We had a difficult time reading and
comprehending parts of your complaint and did our best to respond.  It appears that this complaint is sent to the
wrong party.  It should be addressed to
[redacted]s they are the company who is responsible for repossessing
your vehicle for nonpayment and not Best Auto.  Best Auto has no way of verifying or checking any payments made to or
California Auto Finance's records. 
Best Auto did everything
they were supposed to do by getting you financed with a finance company.  It is your responsibility as an owner to
maintain and make timely monthly payments per your finance contract.  Best Auto also made you an appointment to
have your vehicle checked out on the 15th of September 2015 which you failed to
show up for.