Best Auto

Dear Revdex.com, [redacted] purchased a 2002 Chevrolet Silverado on 08/14/2015.  Apparently He lent his vehicle to someone who in turn got it impounded in Snowflake, Arizona.  As a courtesy to him, we went out of our way to get the...

vehicle released.  We paid all the fees associated with getting the vehicle released.  Fees are assessed daily, so every day that the vehicle is left in impound it cost [redacted] more money.  We provided the following breakdown of fees to Mr. [redacted]. The Arizona department of public safety charged $150.00 to release the vehicle.  [redacted] that was holding the vehicle charged $372.20 in impound fees.  Finally [redacted] charged $250.30 to bring the vehicle in from Snowflake, which is 3 hours away.  We paid a total of $372.20+$150.00+$250.30 which equals $772.50.  This is exactly what Mr. [redacted] paid, not $798 he claims in his statement.  I have attached all 3 invoices as well as copy of the receipt from us and a copy of the money order showing how much he paid.  We told Mr. [redacted] over the phone to come down and see the invoices showing how much we paid to get his vehicle out from impound. He refused to do so. Please keep in mind we didn't even charge to go to the DPS office to pay the fees and or for the 7 hour round-trip to go to snowflake.   Instead of being thankful to us for the speedy release of his vehicle and saving him money, he insisted the payment he made payment included his monthly payment.  It clearly only covers the impound fees.

7/9/2015Complaint ID#:  ID#:[redacted] Dear Revdex.com, As you are well aware, we take all and any consumer  complaints very seriously here at Best Auto and after careful review of [redacted]'s Reply we would like to clarify a few points.  As much as we like to educate our customers about proper credit handling and automotive care we simply lack the resources to do so.  Mrs. [redacted] needs to understand, she is responsible for making timely payments and the maintenance of her car.  It is not our fault that she got her vehicle repossessed. Furthermore, please keep in mind we don't make the laws regarding the 15 Day/500 Miles, we only abide by them. Highest Regards,[redacted]

[redacted] purchased a 2004 Chevrolet Trailblazer with 143K miles on 05/07/2016.  The vehicle was put through a standard reconditioning process and then sent for emissions testing.  On 5/11/2016 Mrs. [redacted]'s vehicle was immediately towed...

in for hesitation to accelerate complaints.  We resolved the issue as fast as possible and returned her vehicle.  She was not charged for the tow or the repairs as it was all done for free.  Unfortunately, we were not able to give her a loner vehicle because our insurance policy doesn't allow us to do so.  Mrs. [redacted] is correct that the VIN is attached to the vehicle and cannot be removed by anyone. She can take the vehicle to anyone or anyplace to verify the VIN is correct and genuine.  If you check your contract you can see the VIN on the vehicle matches the contract.  The vehicle computer stores the VIN number of the vehicle and sometimes the computer can lose programming or become corrupt.  It is very similar to a computer you use at home and they do act-up from time to time. This is not uncommon.  We had sent the vehicle for emissions testing with the corrupt programming and our system showed it as emissions complete.  One of our employees caught the mistake and notified our technician to check the onboard computer.  The "car reader" you are referring to is a vehicle OBD-II diagnostic scan tool.  It is used as a diagnostic tool to communicate with the vehicle computer.  We take full responsibility for our systems mishap and are very sorry for any inconvenience it may have caused you.  To make up for the inconvenience we would like to credit your account $324.12, which is equal to one month's payment free of charge.  We had to test drive the vehicle to insure proper function after reprogramming the onboard computer and used up some of your fuel in doing so, to make up for that we will fill up your tank on your next visit.  please let us know If this is agreeable to you.

07/01/2015complaint ID#: [redacted]Dear Revdex.com, As you are well aware, we take all and any consumer  complaints very seriously here at Best Auto.  We Sold [redacted] a used 2012 Dodge Journey  with 125,791 miles on 6/19/2015.   We...

went out of our way to help him since he doesn't have an AZ license and only a Mexican passport. We  were able to get Mr. [redacted] car loan financed but he voiced a disinterest in the vehicle to the finance company and as a result his loan was not funded.  We did our part yet he refused to cooperate with us by letting us repair whatever he claimed was wrong with the vehicle.     As a result of his actions the finance company decided not to finance his car loan. Moreover, [redacted] signed a Right of Rescission Agreement, and a spot delivery agreement where he agrees to pay the dealer (Best Auto) $0.50/Mile if financing cannot be obtained on his behalf.  We were not able to obtain financing on his behalf due to his conversation with the finance company and his unwillingness to let us repair his vehicle.  The vehicle was sold with 125,791 miles and it was returned with 126,046 miles.  That equates to 255 miles and at $0.50/mile makes the money owed by [redacted] $127.50, we rounded this figure down to$100 to help out Mr. [redacted].  He put a down payment of $1000 minus the $100 and $250 doc fee (fee to process the loan paperwork) entitles him to a refund of $650.  The refund check is ready for pickup at [redacted]. He can pick it up during our business hours:  9:00-7:30pm Mon-Sat and 10:00-5:00pm on Sunday. Highest Regards,[redacted]