Best Buy Stores, LP - US Headquarters

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach  an applicable resolution. I have called the Customer and left a voicemail. I have also emailed the Customer and am waiting for a response. Warmest...

Regards,Best Buy

Initial Business Response /* (1000, 9, 2015/10/31) */
Dear Revdex.com,
Christina was offered to a reshipment of the speaker by JD of the Best Buy Social Media Team if she returned the damaged speaker to the Menifee store. JD has not heard from her since this was offered.
If she would like to take...

advantage of this offer, please have her return the damaged speaker and follow up with JD via email. We will then process the reshipment. We will be unable to provide cash value for this product as it was a free gift for purchasing the refrigerator.
Thank you,
Dan [redacted]
Senior Specialist
Executive Resolution Team

December 9, 2016     To Whom It May Concern: Best Buy apologizes for the confusion regarding the Bose CineMate 15 Home Theater Speaker.  The incorrect price was listed and removed as soon as we identified the mistake.  There are other soundbar systems available within that price...

range on our website.  However, Best Buy will be unable to fulfill the offer in question as stated in our Conditions of Use list on BestBuy.com.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.  Sincerely,   Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

December 7, 2016     To Whom It May Concern:   In order to further investigate the concerns forwarded to your office by [redacted] Fuentes we need further information such as the Customer Service PIN number off of the purchase receipt for the television in question and a copy of the...

coupon in question.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, I have forwarded [redacted] feedback to the general manager of the West Covina store as well as district leadership so that this can be addressed for employee training and coaching purposes. In order to resolve this matter, I have requested that a $** Best Buy gift card be sent to Mr....

** so he can replace the charging cord. He should receive it at the address listed on this complaint in 2-3 weeks.  Thank you, Dan S.Best Buy Executive Resolution Team

Dear Revdex.com,Thank you for giving us the opportunity to address this concern. Mr. [redacted]'s package was delivered to his local post office. They could not deliver the package, because the name on the package did not match the mail box. The package is now being sent back to Best Buy. We reached out to Mr....

[redacted] and offered him a one time customer service gesture and the customer accepted. Best Buy considers this concern closed. Thank you,Gail D.

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I called the Customer and left a voicemail. I also emailed the customer and am waiting for a response. Warmest Regards,Best Buy

Revdex.com:
I was contacted by the General Manager at Best Buy in Mounty Laurel, NJ and he resolved my issue with satisfactory. I wish to close this complaint and would like to thank Doc at Best Buy in Mount Laurel for assisting me in resolving this matter.

Dear Revdex.com,   Thank you for bringing Ms. [redacted]‘s concerns to our attention.  We apologize for any frustration or inconveniences this may have caused the customer.   We left a voice message for Ms. [redacted] to which she returned.  With the timing of her availability with her work...

schedule we going to pursue a resolution through email.  I did call her back with my direct email address but also sent her an email with my contact information.  My email address is scott.[redacted]@bestbuy.com.  Currently we are awaiting an email response with the questions I asked within it.   Sincerely, Scott M.

I purchase 15000.00 over the last 6 mos. From best buy. This tv was new in the box & was under the Holliday return for elite plus members Feb 14th 2017 was the last return date. We sold the tv to a customer & when we took it out of the box the screen is cracked. They was no way to know it was cracked until we sold it. If it wasn't cracked we don't need to exchange or return but there is no option available. I'm going to be buying more tv's in the future & be spending another 3 to 5000.00. I've been a customer since 1991 or 1992 & a reward member since you started program on that. We are talking less than 300.00 here. If you want to send me (3) 100.00 gift cards that will be acceptable & I can use toward my 3 to 5000.00 purchases soon. This is not a normal situation so please think about this some & let me know if you have any questions. Yes

Dear Revdex.com,  Thank you for forwarding the customer's response. Upon further review, we have verified that the items suggested for exchange were not purchased from Best Buy/Magnolia and we are not able to assist with an exchange, return or upgrade of the items. The customer will need to contact the purchase to inquire about any warranty that may be offered for the products.  Furthermore, we have contacted with Sedgwick who handles our General Liability claims and have verified that both damage claims have been paid.  Best Buy considers this resolved and will take no further action.  Thank you.

Dear [redacted] - We're sorry for the mixup with the Geek Squad Protection plan on your phone.  We have requested a check in the amount of $10.99 to reimburse you for the final amount that has not yet been refunded.  You can expect receive your check within the next three weeks.  Thank...

you for notifying us of your concerns.Regards,Amy C.

Dear Revdex.com,   Thank you for bringing [redacted]‘s concerns to our attention.  We apologize for any frustration or inconveniences this may have caused the customer.   [redacted] has also reached out to our social media channels through Best Buy and we have worked towards a solution.  We are...

able to refund [redacted] for the products that were taken from the home and not needed.  Best Buy considers this matter closed.   Sincerely,  Scott M.

Dear Mr. [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the Ring Door Bell and I...

apologize for the inconvenience and frustration the matter has caused you.   I am sorry to inform you that this request for refund has declined due to the length of time beyond Best Buy’s written return policy.  As you have been working with the Manufacturer to resolve this matter under the Manufacturer's warranty it would be their responsibility to provide you with any refund.  If you require a copy of the receipt for proof of purchase we would be happy to email you a copy.   Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com,Best Buy has been in direct contact with Ms. [redacted] regarding her gift card. All funds have been refunded to the gift card, and Ms. [redacted] has our contact information should she need assistance in placing her order or working with the store. Please let us know if you have any...

questions!Thanks,Cassie E. Sr. Exec Res

I am rejecting this response because: My refrigerator is still leaking and has no be able to be repaired. The last company said they cannot find the problem and cannot help my.I have had it serviced 8 times already and they cannot find the problem . We are currently reaching out to a 3rd company to come and see the problem . I want a full refund or I would maybe consider a return to best buy  to purchase a more expensive model.

I am rejecting this response because:
No you didn't you better take care of it because they said you guess will come out and fix it and you guess can take care of the card and take care it of my credit and give me a gift card for the problem you guess didn't even take care of anything at all.

I am rejecting this response because:I do not shop at Best Buy online nor do I receive their advertisements.  When the store assistant manager had to print out their policy as did occur in this matter, or direct my attention to a store register or at some location in the store that is quite visible to every customer, then someone failed at that store to make these rules available.  I will look around the next time I'm at any Best Buy store to see if these rules are visible enough that any customer walking thru the door can see them.  If this is not the case I file another Revdex.com complaint to make the Revdex.com and Best Buy aware of my findings.

Thank you for sending this over for review. I have contacted the customer per his request and left a voicemail with my contact information. I do not have enough information to assist therefore I will keep his case open until I get a call back to help him with his issue.Thank you,Karla [redacted]

Dear Revdex.com,  Thank for bringing this matter to our attention. First of all, we are very sorry to hear of the setbacks endured by the customer when dealing with this.  Please know that we has reviewed the issue and we have decided to refund the customer for the TV purchased with us. The...

customer should received the funds back to his credit card within the next few business days.  Best Buy considers this matter resolved nevertheless, please feel free to forward and additional concerns and our office will address accordingly. Thank you.