Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
First off  The total that I should Owe is $4030  And the refunds that I discussed with the previous person that I discussed it with the other day did not add up to that I then said OK she was telling me that the refund was 595 so when I spoke to citi bank they told me a different amount which is shorting me another $103 or something to that effect I want the credit card statements for both mine and my husband's credit cards to be a total of $4030 that's what it's supposed to be from day one after that I will then pay that and everything would be fine

Dear Revdex.com, Mr. [redacted] corresponded with a Brian who is a member of our Best Buy Executive Resolution Team. On 1/16/17, Brian informed Mr. [redacted] that we would need a TRE Transaction ID from when he was warned for us to research this matter further. Blackout periods last 365 days from when the...

warning occurs. We would be unable to consider an exception without this information.  It is also of note that on 1/18/17 a price match was processed on the Microsoft Surface Pro, in which we provided Mr [redacted] with a refund of $105.50. Thank you,  Dan S. Best Buy

Revdex.com, Thank you for bringing this to our attention. Please know that the customer made the initial purchase in our Franklin store, and this is where the manufacturer set up the exchange. The customer also actually contacted the Franklin store, not the Jackson store. We have phone hub stores, and...

Franklin is that store in this area, so any call to Jackson would be routed to Franklin. Unfortunately there is no way to validate what was said in the conversation. We are unsure why the customer would have called our Jackson store as they were again not the purchasing store. That being said, if the customer, for whatever reason, called the Jackson store, our Franklin hub store would have picked up which would have potentially caused the confusion. Again, we are unsure why the Jackson store was even in the equation. However, with that being said, our Franklin store's General Manager issued a $300 refund to the customer and said that the customer was very happy, and was given his cell phone number if they had any future issues. Please know that we would not be issuing a full refund of this unit as requested and feel that our store's exception in good faith was a gesture that was far above and beyond. Thank you again for allowing us to address these concerns.  Regards, Sarah L.

Dear Mr. [redacted] - Based on our review of the concerns that you have raised, we have made a one-time exception to our policy and have refunded the $30.00 you paid for Gamers Club Unlocked.  You should see this refund reflected on your MasterCard history within the next 24-48 hours.Thank you,Amy...

C.

Hello; I My name is Cassie with the Executive Resolution Team at Best Buy corporate headquarters. Our policy states the following in regard to item quantity limits: “Best Buy may sometimes limit quantities purchased per person, per household or per order. These restrictions include orders placed...

from the same BestBuy.com account or credit card, and sometimes even orders that use the same billing and/or shipping address. We reserve the right to limit quantities sold, including the right to limit or prohibit sales to dealers.” If you would like to review this policy directly, please visit the following link: http://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030....⇄ [redacted], I apologize for your disappointment, as we value your business. Thank you for making Best Buy aware of this concern. Sincerely,Cassie E. Exec Res Sr.

Final Consumer Response /* (2000, 6, 2015/12/09) */
Gary [redacted] at the Best Buy in Oklahoma City initiated contact BEFORE corporate received this complaint. He was responding to Best Buy's customer service satisfaction survey submitted after I took the computer in this last time. I was very...

upset at that point and completed the form based on my experience.
Mr. [redacted] was VERY professional and helpful. He took time to explain how difficult it can be for both customer and staff in regard to fixing some issues that 'come and go'. He thoroughly reviewed every issue and had already spoken with the workers that were previously involved in my issue so that he completely understood everything that had transpired.
I feel Mr. [redacted] did everything he could, and even more, to remedy this situation. I am very satisfied with his help and BECAUSE of his attention and efforts, I will continue to shop from Best Buy in the future. Not everything works easy in life, but when the people/business will TRUELY stand by their product and service in the end; that is what is important.
I would like to reiterate that this complaint was remedied BEFORE knowledge of this complaint and it is DUE to Mr. [redacted]'s punctual attention and efforts that I will continue my business with Best Buy. My hope is that Best Buy corporate will understand the business sense of continuing to ensure employees and especially management that are able to work WITH customers and that corporate make sure that management has the resources needed to ensure customer satisfaction. It is not the single sale that will continue business, but the happy returning customer that praises the company and their customer satisfaction when things go wrong.

December 8, 2016     To Whom It May Concern:   In an effort to resolve this matter I have requested a gift card for $30.00 for Mr. [redacted] in recognition of the promotion that he was referred to in his correspondence.  The gift card will be processed and mailed in the next 7 to...

10 business days.   Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com - Our records indicate that the customer's refund for this order was processed on November 2, 2016.Regards, Amy C

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear [redacted],
Thank you for contacting Best Buy through the office of the Revdex.com regarding your negative delivery installation experience. My name is Tyrus [redacted] with the Executive Resolution Team at Best Buy Corporate...

Headquarters.
I am sorry to hear about this issue and I understand the frustration that this situation must cause for you. We value feedback such as this, as it helps us make decisions for the future of our company. As you requested I have refunded the 69.00 back in the form of a check to be mailed to:
[redacted]
Denver, CO 80205
Is that correct? [redacted], again I apologize for your experience, as we value your business. Thank you again for making Best Buy aware of this situation. If I may be of further service, you are welcome to email me at Tyrus.[redacted]@bestbuy.com.
Sincerely,
Tyrus [redacted]

Revdex.com:
I received a refund. This resolution is satisfactory to me.

03/28/2018To whom it may concern,After review, the customer purchased an Apple MacBook Pro MJLQ2LL/A.  While this model was first introduced by Apple in Mid-2015, the serial number for the product the customer purchased indicates it was indeed produced in 2017.  We try to be as...

accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free.  In this case, as the product was purchased so far outside of our return policy, we will be unable to honor the customer's request to return or exchange this product.

Dear Revdex.com: Thank you for sending this for a second review. I am sorry that I did not fully address the gift card fund the first time I responded, but I saw that a gift card was requested on 11/5/16 (before I reviewed the complaint).Customers typically receive their Best Buy Gift Cards within 2-3 weeks via US Mail in a plain envelope. The specific details regarding this gift card request are as follows:**11/5/16 - Gift Card Fund Requested-- Amount: $50--Mailing Address: [redacted] Tavares, FL, 32778**11/9/16 - Gift Card Fulfilled by Vendor--Sent via US Mail (no tracking available)--Allow up until 11/27/16 for delivery (standard SLA).--If not received by then, alert me via the Revdex.com complaint, and I will cancel the gift card funds and reissue the $50 as an electronic gift card. Thank you!

Hello Revdex.com,   We are following up on our previous response to [redacted]’s Revdex.com case.   We apologize again for any frustration the gift card process and time frame to receive the gift card has taken. After receiving [redacted]’s Revdex.com follow up, we have confirmed they have been interacting on this gift card issue with Social Media Specialist George on our Twitter responses to their concerns on the status of the $30 gift card (case #[redacted]).   On 02/02/2017, Best Buy Corporate Social Media Specialist George on our Social Connections & Innovations team has placed a new request for a $30 gift card to be sent to [redacted] and will be sent to the address they provided in the complaint in response to George. The time frame to receive the gift card is approximately 10-15 business days and currently being processed.   Again, we are sorry for the experience they encountered with our company.   Best Buy feels that this has been addressed appropriately and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com - We have reviewed the customer's orders and the notes from the primary support customer care associates that she spoke with.  We cannot see that any information was provided to the customer that she could receive a second watch free-of-charge.  The notes that are associated...

with the phone calls to our primary support agents state that the customer would need to work with the store to receive the refund for the watch she was charged for by returning it or by having the store modify the order.  We're sorry if there was a misunderstanding, however, the terms of the offer were not to pre-order a phone and receive two free Gear Fit 2 watches.  The customer has  been notified that she needs to return one of the watches to receive a refund of the $149.99 that she was charged when her credit card payment was declined on the initial pre-order. Regards, Amy

I am rejecting this response because:
I haven't received the reimbursement check which said would take 14 days to receive. Should arrive by end of week if thats the case. Upon receiving it I will be completely satisfied with how it was handled.

I am rejecting this response because:  We were NEVER told this was a special order.  This was ordered in July and still not received.  Even a special order would not take that long.  When we were offered another option we asked if we could talk it over and now we cannot get a hold of anyone about it.  By the way, we still do NOT have the range that we are paying for and it has been OVER three months.

I am rejecting this response because: There is no billing error or problem on my end. Best buy customer service representative always gave automated response( template email). please carefully solve the problem.

September 25, 2017
 

To Whom It May Concern:
 
Best Buy apologizes for any delay experienced by [redacted] with the order in question. The promotional items in question were offered by [redacted] and would be fulfilled through them directly with the customer. Nevertheless, in...

recognition of the delay experienced by Mr. [redacted] I have requested a $[redacted] Best Buy gift card in his name. The gift card will be processed and mailed in the next 7 to 10 business days. Please forward any additional concerns to our office and we will respond accordingly.
 
Sincerely,
 

Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the gas range delivery and installation service to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their...

expectations. We have in place a specific team for assisting customers with appliance delivery and installations. [redacted]’s Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Tracy [redacted] who will contacting [redacted] directly and resolving their concerns.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Hello Revdex.com,   We are following up on our previous response to [redacted]’s Revdex.com case.   As we outlined in our previous response, the return policies are posted at our checkouts and visible to customers prior to purchase and would be unable to accommodate Mr. [redacted]’s exception to our return policies based on the return history with our company.   Best Buy feels that this has been addressed appropriately and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus