Best Buy Stores, LP - US Headquarters

1. When I located the charges on my account I called into the customer service and they were unable to locate me under my name, addy, or phone number. When I gave them my card# they immediately found it under the name Judith L [redacted]. They informed me that my card was being used FOR HER iphone / applecare that was paid for by her and picked up by me.2. Read your own receipt and understand that the first phone is a AT&T iphone 6s GOLD, then an Applecare+ monthly charge FOR THAT PHONE. Next you'll see my phone (which I paid for at the store) At&T Iphone 6s 64GB Space Gray. The applecare is clearly inline with her iphone.  Again this is roughly $64.00 that you as a billion dollar company are fighting me over when clearly it was a simple mistake by a team member. And to put it in perspective this last weekend my family and I went to your store on Williams Field and the 202 with the intention of buying a $1700 laptop, but because of this I just couldn't justify giving your company anymore money, as I simply can't trust you to do the right thing when issues come up.

Dear Revdex.com - These issues are handled exclusively by the Appliance Customer Care team.  The customer is welcome to re-escalate if her issues are not addressed.Regards, Amy C.

Dear Revdex.com: Thank you for sending this over to our attention. Our return and exchange policy is designed to keep prices low and prevent unnecessary returns. Near the bottom of each receipt, the following is printed: Valid ID is required for returns or exchanges. ID info may be stored in a secure,...

encrypted database used for tracking returns & exchanges. Best Buy reserves the right to deny any return. Full return and exchange policies are online at www.BestBuy.com.   Additionally, on under the Return & Exchange Policy heading, the following is displayed: Why We Need Your ID Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchase. Reimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursed. We accept U.S., Canadian, and Mexican Driver's Licenses; U.S. State ID; Canadian Province ID; Matricula Consular; U.S. Military ID; Passport; U.S. Laser Visa; and U.S. Permanent Resident Card. Our third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returns. If we caution you or deny your return, you may request a copy of your Return Activity Report by calling ###-###-####.

I am rejecting this response because:
I have been promised this three times over the last two months. I receive at least one email each day, most days two or more. When will you guarantee removal of my address? I would like a...

commitment from management and a contact to assure that harassment stops.

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the online order experience to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. After...

receiving Ms. [redacted]’s complaint, we partnered with our online support team and the account issues have been corrected for Ms. [redacted] to place a new order.   We called and emailed Ms. [redacted] a $50 coupon code as a customer courtesy discounting the item to the previous sale price in placing a new online order.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, There has been a technical issue with multiple authorizations showing up for some customers with monthly billing plans. This problem has been corrected but it may still take some time for the authorization to expire and fall off.  If this is a debit card it may take longer for...

the authorization to expire.I did verify that [redacted] only has one Geek Squad 24/7 Support Plan and the Webroot Antivirus. The Geek Squad plan will normally charge $7.47 per month while the Webroot will charge $3.19 per month. It may show up as one charge for $10.66. Thank you, Dan S. Best Buy

Dear Revdex.com,Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional consideration. We encourage the customer to review the conditions of use for our website. We do sincerely apologize for any disappointment or frustration that this situation has caused. Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

I am rejecting this response because:
I do not accept the response that Best Buy has sent me I don’t believe that they are looking at the call properly seems to me like they are just avoiding this issue I’ve been a loyal customer for over 10 years this attitude is unexceptionable I need my issue resolved I called on jan 31,2018 please Revdex.com help me resolve this issue it’s not fair that I called on time my payment wasn’t processed correctly so now I’m screwe due to one single employee that couldn’t do there job right

Thank you for sending this for review. I have already been working with the customer since 12/01 when she called in and I offered to reimburse her the difference when paid for a different computer in store. I have requested an expedited check to the customer and she should receive it in 3-5 business...

days. The check amount is $250.Sincerely, Karla [redacted]

Dear Revdex.com. Thank you for this information. I have reviewed the matter and I see that the order was cancelled and that no charges exist at this point. The customer called back to have the order replaced and was given a discount due to the inconvenience. If there ate still unresolved charges on her...

account that I cannot see in my system, she may respond and I will contact her via e-mail requesting she send me her bank statements reflecting this and then I will be able to investigate with my internal financial teams further.

Dear Revdex.com, Thank you from bringing this matter to our attention. Please know that we have contacted Ms. [redacted] and we sending a $[redacted] check to resolve her issue. Thank you.

Dear Revdex.com, The customer has indeed been contacted and has accepted a replacement of the unit in question. Best Buy feels that we have fully addressed Mr. [redacted]'s concerns that were forwarded to your office in our previous response and we maintain our position.   Nevertheless, please forward any additional concerns to our office and we will respond accordingly.   Thank you,Best Buy

Dear Revdex.com, Thank you for bringing Mr. [redacted] concern to our attention. It appears the first check was mailed to the wrong address in St. Louis, MO. We have cancelled that check and are creating a new one to the Cedar Hill, MO address. We do apologize for this and Mr. [redacted] can expect to see this...

around 7-10 business days.  Thank you,Best Buy

Dear Revdex.com,Thank you for bringing [redacted] concern to our attention. We have spoken to Mr. [redacted] and confirmed he has been assisted at the store level and received a new SD card. The customer informed us he is satisfied with this resolution. Best Buy feels that we have fully addressed...

Mr. [redacted] concerns. Best Buy has provided our final stance and that stance remains the same. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.  Thank you,Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11598241, and find that this resolution is satisfactory to me.

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this issue has been brought to our Executive Resolution Team for proper review. Unfortunately, as we are beyond our allowed 15 day return/exchange time period, Best Buy is unable to provide a...

refund for this device. While our Geek Squad may have deemed this unit as defective in the mentioned service order, [redacted] has not authorized Best Buy to perform returns or credits for this product on their behalf. As [redacted] remains the manufacturer of this device, and not Best Buy, we would strongly recommend our customer reach out to [redacted] for more support with this monitor as this device still remains under their stated manufacture warranty. We sincerely apologize for any frustration and inconvenience this may cause. Best regards, Shane M. Executive Resolution Specialist Best Buy Co. INC.

August 18, 2016     To Whom It May Concern:   Best Buy apologizes for the inconvenience described by Ms. [redacted] regarding her appliance purchase and installation.  The installation has since been scheduled for August 19th and our agents are continuing to work with her directly...

for a resolution. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,         Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we addressed this issue effectively in our previous response, and we will not be providing it additional consideration. Nevertheless, please forward any new information and we will respond accordingly.Best,Cassie E. Exec Res Sr

September 8, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted] P [redacted]’s concerns that were forwarded to your office as she has been informed that the transaction in question is too far outside of the return/exchange period and outside of the time...

frame for any changes to their service agreement.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,   Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com - We have reviewed our contact information for this customer and are unable to find any active Reward Zone accounts that may have issued a certificate in February.  If the customer is able to provide us with a membership number we are happy to review that account for any certificates...

that may have expired recently.  However, without an active Reward Zone account, we are unable to honor the customer's request.  Regards, Amy