Best Buy Stores, LP - US Headquarters

Dear Revdex.com,   Thank you for bringing Mrs. [redacted]'s concerns to our attention.  We apologize for any frustration or inconveniences this may have caused the customer.   We have spoken to Mrs. [redacted] directly and found a solution acceptable.  Best Buy considers this matter closed....

  Sincerely,  Scott M.

Dear Revdex.com,   As previously noted, this product listing shows the correct items that are included with the purchase, and it does not show games nor Pokeballs. (http://www.bestbuy.com/site/nintendo-new-3ds-xl-solgaleo-lunala-black-edition/5...⇄  The customer may return the product during the return and exchange period for a refund.   Regards, Kathryn S.

Initial Business Response /* (1000, 5, 2015/11/24) */
Dear Revdex.com,
Thank you for bringing this to our attention. To ensure we remain competitive with both retail stores and online business, Best Buy has chosen to match prices with both retail and online competitors, including Amazon.com, if they...

are offering a lower price at the time you make your purchase. We also will price match Best Buy stores and BestBuy.com within 15 days of your purchase to make sure you get the best possible price. At this point the return period has exhausted and we are not able to do the price match or allow a return for a later purchase.
Below is the link to the return and exchange / price match policy.
http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ /> Thank you,

Dear Ms. [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the Video Doorbell and I...

apologize for the inconvenience and frustration the matter has caused you.   I am very pleased that our General Manager at our Irvine Ca. store was able to reach out to you and make arrangements for you to return the Ring Door Bell.  I understand that the he is going to set you up with a new Ring as well as a new TV that you have been shopping for.   Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com: Thank you for sending this on for our review and assessment. I have reviewed this product details and specs, as well as images. I have consulted with two different Geek Squad experts. The client's description of their laptop matches the stock photos (see attachment). Best Buy cannot...

substantiate any of this customer's claims. Furthermore, the back casing plates are not interchangeable and cannot be affixed to just any laptop. The interior parts and the motherboard contain the inner workings of these USB ports, the case just has cutouts to match them. We gave him back the very same computer he brought in for software service. Best Buy closes this matter firmly and will not be issuing a replacement or a refund.

I am rejecting this response because: It's the definition of false advertising.  When you have something offered for a price, and then when someone buys or trys to buy that item, gives you their money, and are expecting it to be delivered, and you then cancel the order, that's false advertising.  Your response does not come close to giving me satisfaction in regards to this error on your part including the canceled order.

Dear Revdex.com - We have requested that  Poughkeepsie, NY Best Buy management team to partner with this customer regarding her cell phone fees.  They have responded that they have reached out to the customer with offers to resolve her cell phone issues.  We are closing our investigation of...

this matter.Regards,Amy

Dear Mr. [redacted],We are sorry to hear about the difficult experience you had trying to order a laptop from our website. We appreciate the honest feedback about both the order process and the customer service lines. As we have discussed, we are pleased to see that you were able to place the order and...

we were happy correct our mistake with the price difference. We hope that this will resolve this issue, but if not please feel free to reach back out to me. Again, we are very appreciative of your business and your patience as we resolved this issue.  Best Buy considers this matter concluded. Sincerely,Alex S.

I am rejecting this response because:The reason I don't accept this response is because I wasn't even given the, "24 hours" to confirm my order. I would have gladly changed my credit card info or called my bank but they only gave me THREE MINUTES. My card was in good standing and I had more than enough funds available. Again, I worked at Chase Bank for 5 years, I know how this works. Best Buy gave me no chance to change/edit/verify my info. The email states they'll hold my order for 24 hours when you can clearly see the 3 minute time difference. It's false information

Dear Revdex.com,Thank you for sending this for review. I have spoken to the customer as well as partnered with the store mobile manager Jared and the [redacted] rep Andy that this promotion was solely [redacted] therefore any issues regarding the VR headset after placing the pre-order with us is to contact...

1-800-[redacted]. Unfortunately we Best Buy will not be providing the headsets or credits to those who were denied because the proper process is to communicate with them directly. I am extremely sorry for the miscommunication however we still do not have any control over why he was denied. I have documented the complaint under case number [redacted]. The customer does have my contact information in case he needs to speak to me directly.Thank you,Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I thank you very much for assisting me and will ensure that any communication or postings going forward reflect the commitment best buy has made to fix this issue and provide a positive experience.

Dear Revdex.com,Thank you for your continued partnership in this matter. Best Buy feels that we have properly addressed the issue at hand and we have provided our final stance regarding the requested price match. Please note, the terms and conditions agreed upon by use of bestbuy.com com do state: "Information on Our SiteWe try to be as accurate as possible with the information we present on the Best Buy Properties. We will make reasonable efforts to accurately display the attributes of the products we sell. We do not warrant that product descriptions or other content is accurate, complete, or error free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order."We would also like to make notice that our price match promise excludes any items that may be listed in error. Full details regarding this policy can be found belowhttps://www.bestbuy.com/site/help-topics/best-buy-low-price-guarantee/pcmca...⇄ again sincerely apologize for any frustration and inconvenience experienced. At this time, we would consider this matter closed, however, we will respond accordingly should new information be brought to our attention.

Dear Revdex.com, Best Buy feels that we have fully addressed Ms. [redacted]'s concerns that were forwarded to your office in our previous response and we maintain our position. Thank you,Gail D.

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I have emailed the Customer and am waiting for an response. Warmest Regards, Best Buy

Dear Revdex.com,We have record of two orders for this customer from our eBay store. One order was for Dragon Quest VI: Realms of Revelation which was $14.99 before tax. The other order was for Hello Kitty: Kruisers with Sanrio Friends which was $19.99 before tax. Our records show both orders were cancelled and have been refunded.Best Buy considers the matter closed.Regards,Kathryn S.

Dear Revdex.com, Thank you for bringing this matter to our attention to be addressed. We have verified that the original gift card was cancelled and reissued on 3/16/2016 and the replacement was sent to the confirmed address on 3/21/2016. The customer should expect the gift card to arrive within...

7-10 business days depending on local mail. Best Buy has fulfilled the desired resolution in order to rectify this issue and no further action needs to be taken. Thanks,

Initial Business Response /* (1000, 5, 2015/06/12) */
Dear [redacted],
Thank you for contacting Best Buy through the office of the Revdex.com about the refund for order number BBY[redacted]. My name is [redacted] with the Executive Resolution Team at Best Buy Corporate...

Headquarters.
I am sorry to hear about this issue and I understand the frustration that this situation must cause for you. We value feedback such as this, as it helps us make decisions for the future of our company. I will be happy to refund you the amount of 29.99 for the Black Titanium Internet security. The card numbers ends in 0788, is that correct? Please let me know.
[redacted], again I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this situation. If I may be of further service, you are welcome to email me at [redacted].[redacted]@bestbuy.com
Sincerely,
[redacted]

Dear Revdex.com, Best Buy feels that we addressed this issue in our previous response, and we will not be providing it additional consideration. Nevertheless, please forward any new information and we will respond accordingly.  Best regards,Shane M.Executive Resolution SpecialistBest Buy Co. INC.

Dear Revdex.com and [redacted],Thank you for brining this concern to our attention. As advised in my email contact, open box items are not items that we price match. Because of the expectation that a refund of $100.00 would be done as a one time exception I have honored that price match with a $100.00...

refund to the card used for the purchase.Please let us know if there is anything else we can assist with.Thank you,Best Buy

Dear Revdex.com, Thank you for bringing Mr. [redacted]'s concerns to our attention. We will resolve with the customer outside of the medium of the Revdex.com. Sincerely,Kelsey F.