Best Buy Stores, LP - US Headquarters

Dear [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the inconvenience and frustration that this may have caused you.   I is my...

understanding that an offer has been made to you by the Cory Co.’s insurer and that you are now in negotiations with them.  I am very sorry that this has taken so long to get to this point, but am pleased that you are now moving forward to a settlement.    Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach  an applicable resolution. I have emailed and left a voice message for the Customer and am waiting for a response. Warmest Regards,Best Buy

Dear Revdex.com - We have reviewed the customer's order details and have found that the television that the customer purchased is currently not available. It is still being manufactured, but we do not have any in stock.   Best Buy does not guarantee the availability of any product that we...

sell.  The customer may cancel his order and purchase a different television or wait for delivery when the television is in stock.  We do not make substitutions on customer orders, so we will not be offering an upgrade.   If Mr. [redacted] needs assistance in picking out a television he can visit any Best Buy location or he can call the Home Theatre Sales department who helped him to place his current order.  Regards, Amy C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much.

Dear Revdex.com,Thank you for brining [redacted]'s concern to our attention.A refund of $54.11 has been provided to Mr. [redacted] for the antivirus that he renewed.If there is anything further we can assist with please let us know.Thank you,Best Buy

Dear Ms. [redacted] - Thank you for your feedback regarding the USB Bluetooth Adapter that you purchased on January 1, 2017.  We are aware that there is an issue with the functionality of the adapter working with Windows 7 and are sorry that this issue affected you.  I can see that you have...

already been issued a credit for the item.  Please rest assured that our team is working to correct this issue as quickly as possible. Regards, Amy C.

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position. Nevertheless, please continue to forward any new information and we will respond accordingly. Thanks,Cassie E.

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention.  Correspondence regarding this case has been brought to our executive resolution team for proper review.  We are very sorry to hear about the described difficulties regarding the customer's cell phone...

information.  We have actively reached out to the customer in hopes of coming to a resolution at this time.  Best Regards,Bethany H.

Dear Revdex.com - We have reviewed the customer's concerns with the store the customer referenced in his complaint.  The Nintendo Switch consoles that the store was holding were being held until the following day as they were listed in our sales flyer and policy states that we must hold this product...

until the day that the sale starts.  The customer could have come back in the following day to make a purchase, however, we are unable to hold product for customers in situations such as this.The store may have units still available and has the customer information.  They will be reaching out to this Mr. [redacted] if they are able to assist him with his desire to purchase this item.Regards, Amy C.

Dear Mr [redacted] - As stated in my original response to you, we do not have the range in stock to deliver to you.  You may reselect a different range that is readily available or you may wait for the GE range that is on order for you.Regards, Amy C.

Dear Mr. [redacted], Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the TV Purchase and the gift card...

and I apologize for the inconvenience and frustration the matter has caused you. I have requested a $[redacted] Best Buy Gift Card as a Customer Service gesture as it is clear that your on line purchase was cancelled due to delayed delivery. The gift card will take 2 to 3 weeks to arrive and is being sent to [redacted] Clifton Park, NY 12065.  The same address as in your complaint.  The Gift Card will be mailed to you in a plain white envelope, so please watch for it in the mail.   Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.  Sincerely, Larry S

Dear Revdex.com: Thank you for sending this one for review. Our marketing and advertising campaigns are national; however, not every product is necessarily available everywhere. The various territories, distribution centers, and vendor agreements dictate product availability. Our Product Availability...

policy (http://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030...⇄ states, "Product selection on BestBuy.com may vary from our stores. There may be limited quantities or we may be testing certain items in select markets. Also, we can offer a broader selection online because we ship these items directly from our distribution centers."Best Buy considers this matter closed. Thank you!

Initial Business Response /* (1000, 9, 2015/11/24) */
Dear Revdex.com,
Our Geek Squad Covert Operations determined that the software installation and services Mr. [redacted] received would not have caused a hardware failure.
He would be responsible for the cost of the repair as the computer is three...

years old and outside of manufacturer's warranty. We will have to send the computer out for repair since hard drive cannot be replaced at the store level.
Thank you,
Dan [redacted]
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 11, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Best Bey Executive Resolution Team are not giving a resolution. We have had our lap top serviced via internet and even had the hard drive replace by them less than a year. We follow their recommendation and have the unit serviced every month to make sure the unit would functioned to its optimal function. Overtime they service the unit they do a diagnostic test to see if the hard drive is working appropriate and repair any issues with the hard drive. This was also the case of the last Geek Squad encounter until they ran a diagnostics and erase files and programs and after they performed that function the computer never turned on.
Final Business Response /* (4000, 13, 2015/12/07) */
Dear Revdex.com,
Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position.
Mr. [redacted] would be responsible for the cost of the repair.
Thank you.

Dear Revdex.com, Mr. [redacted] will need to contact [redacted] directly in order to obtain the correct recovery media. Unfortunately, they will not provide us with the receovery media as we are not the owners of the product.  Thank you,  Dan S. Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.         Yes I accept the businesses response. I reached out to the social media team after submitting this complaint and they were able to fix the issues that I had previously stated in my complaint

June 1, 2017     To Whom It May Concern:   Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] as it was explained that the original form of payment was considered lost or stolen and we can offer no further resolution regarding this...

matter.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist  Best Buy Corporate Campus

I am rejecting this response because:
Not once has any Best Buy personnel contacted me personally about this manner. I have NEVER heard of such blatant disregard for a customer complaint. I find it hard to believe that you spoke with your team and they told you anything as NOTHING prior to today at approximately 1:37pm cst was remarks made to my account. I tried sending video of the incident only to get an email asking what my email was about. Even if denying my claim was the case, an actual phone call to give the impression that you care about the customers need would have been nice. I will continue to file grievance until someone actually listens to my complaint. Best Buy is the the absolute most unprofessional company I have ever dealt with through the Revdex.com.

Dear Revdex.com, Mr. [redacted] purchase a significantly reduced open box LG TV. The Customer’s sales receipt (which can be provided if necessary) clearly states that the hardware was missing from this TV when purchased, thus the reason for the price reduction.  After reviewing the matter with the...

Store Manager it was noted that the associate assisting Mr. [redacted] insists that he had made it clear that the hardware was missing.   Mr. [redacted] contacted Best Buy customer service about the missing hardware (Bag of mounting screws) and was issued a $[redacted] Best Buy Gift Card to purchase the missing hardware.  Mr. [redacted] accepted that Gift Card as resolution.  After this, the Customer continued to contact the store requesting that the TV be replace with a new in the box TV.  The Store Management declined this request, however a resolution was offered to return the TV for full credit and Mr. [redacted] agreed to that resolution.  When The Geek Squad arrive to pick up the TV, Mr. [redacted] refused to return the TV and contacted the Revdex.com. Under the circumstances Best Buy will not exchange the TV for a new in box TV.  Best Buy will offer to return the TV for full credit of the amount paid by the customer for the TV, so long as the TV is in the same condition as at the time of purchase. If the TV is damaged in any way Best Buy reserves the right to refuse the return. Thank you, Larry S.

Initial Business Response /* (1000, 12, 2015/08/06) */
Dear Revdex.com,
The No Lemon Policy is part of our Geek Squad Protection plan which was not purchased in this case. The computer would need to be sent out for service again as that is what HP covers under their warranty.
Thank...

you,
[redacted]
Best Buy Executive Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received refund. Thanks