Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attention We’d like to apologize on behalf of Best Buy for any difficulties the customer encountered regarding their recent computer service, and I appreciate the time you took to voice your concerns to allow us an opportunity to properly address themIndeed, we value this sort of contact as it provides us with important feedback to make decisions regarding our future direction.At the time of your service was initiated the customer was provided with, and signed acceptance of a service agreement that explained that Geek Squad would be able to provide an estimate for the cost of repair, and that this cost may change depending on the actual service requiredWe also make it clear that the customer will not be charged until we receive approval from them for the chargeThe customer always has the option to stop service and have their computer sent backWe at Best Buy feel that we are transparent with our pricing, and do everything in our power to keep our customers informed regarding the cost of repairsWe do not act without the customer's explicit consent when performing repair, and we do not charge any fee without the customer's OKUnfortunately, for these reasons, we are unable to provide the repairs required for the computer to function with the fee assessed in the initial estimate Thank you again for making us aware of this issuePlease let us know if you have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.All is well and I'm happy

Dear Revdex.com, The product the customer refers to in the complaint was delivered on March 20th We have been trying to contact the customer by phone but his mail box is full An email has been sent with my contact information should the customer wish to give me a call.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.com,Our client would have to work with his local store to access the AT&T account so that we may make any necessary changesThe customer has been informed previously that he needs to work with the local General Manager.Kind regards, Ash

I have called the customer regarding their credit history concerns and emailed CitiBank’s Executive Team for assistance They will be researching the complaintThank you, Dean [redacted] Senior Executive Resolution Specialist

Dear Revdex.com - I reached out to store leadership to discuss the background of the customer's computer issues that have precipitated the customer's complaint Our records show that the customer had problems with this computer in August of when she requested that it be restored to factory setting for a Windows update Her most recent issue involved her user profiles being corrupt The customer was missing data and/or programs when her husband brought her computer in to Best Buy for service Programs that the customer was hoping to access were inaccessible, as the customer did not have correct login/password information Best Buy offered to send a Geek Squad Agent to the customer's home and that appointment was scheduled The Agent had a medical emergency requiring him to go to the hospital, and when our in-home dispatch called her, she threatened legal action, so they did not re-schedule the appointment The Geek Squad manager of the Beaumont store is planning to reach out to the customer to offer in-home service again If the customer is unwilling to work with him regarding scheduling this service, we are not sure what else we are able to do to accommodate her Our agents have done all that is possible to attempt to help this customer with the problems her laptop is experiencing and our review of the services that they have provided shows no error on their part We will be closing our review of this matter.Regards, Amy

Dear Revdex.com, Customer has not responded to voice message

Revdex.com: He revisado la respuesta hecha por la empresa en referencia a la queID [redacted] , y encontrar que esta resolución es satisfactorio para míHello!!! Your message I received on February 2018, I want to let you know that the technician came to the house the day February and was more than hours trying to fix the washing machine, but without any positive resultFinally put to wash and saw that the machine does not complete the cycle of SPIN TO ENDDetermined to change parts.On the day of February Today, I call ALL SET APPLIANCE SERVICE INC., the company to which the technician named Julius works with # ###-###-####, there helped me Miss Mia and tells me that they are waiting for the warranty parts, who have only received one (1) and still missing three (3) more, when they are availableThey called me to make an appointment.In this way I wish to understand that I am not denied to fix the washing machine, but if I'm very upset because they have been times to my house and no one has given to the issue of the washing machineAnother annoyance is that I bought a safe and never gave me the warranty terms and conditions, only the attached document[redacted] - [redacted] @gmail.com###-###-####

Dear Revdex.com,Thank you for bringing this matter to our attentionWhen the Geek Squad performed this repair, they used certified refurbished Apple parts in accordance with our agreement with AppleWe have confirmed that they did not give the customer another client's iPad and we apologize that the previous customer did not clear their serial number with Apple when their unit was replaced.If the customer is having issues with the serial number, they would need to work directly with Apple to resolve this situationAt this time, this claim does not warrant a refund, as the work was performed within the terms and conditions of the Geek Squad Protection Plan.We consider this case closed and will take no further action.Best Regards,

Dear Mr [redacted] - We have contacted our Returns Center and they have verified that they only received the MacBook in the return that they processed We do not have any record of the additional items being returned and are therefore unable to offer you a refund for them Regards, Amy

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we are currently reviewing this complaint and will provide further information once we have more detailsThank you

I am rejecting this response because: I am appalled and insulted at the dishonest deceitful way the problem was addressedTheir canned answer had ABSOL:UTELY nothuing to do with the fact that Best BUy has treated me with discourtesy disrepect and deceitI am aware of their return policy and have asked - NO- BEGGED - for an appointment with a best buy technition to correct the problem Their day return policy was not even a matter of concern.What I AM angry about is that fact that I have been cheated by a multi-million dollar sales outlet who has essentialy told me that my preacticaly NEW [redacted] TV is now worthless junk - with NO warrenty.I have contacted [redacted] several times in an attempt to get the problem solved but to no availI have ghad virtually no real service from it ) apx 10-hours max).What is the point of buying ANY expensive brand new product - if the warranty is worthless BUYER BEWARE! DO NOT DO BUSINESS WITH THESE PEOPLE!No one had YET To contact me and apologise for cutting me off THREE TIME IN A ROW!If you buy a BRAND NEW car or BRAND NEW Appliance - you normally do not expect the manufacturer to service legitimate problems under warranty THE DEALER TAKES CARE OF ITNo one has yet to contact me to even see how they could solve my problem The simple truth is that Besy But WILL NOT Stand behind the products they sell unless you spend MORE AND MORE needless MONEY.No one has yet to explain just WHY they REFUSE to return my calls - as common courtesy - if for no other reason

Dear Mr [redacted] - You will need to make this request of Tech Liquidators They are a separate entity from the team that responds to Revdex.com complaints for consumers Your concern is a business concern and will not be addressed through this channel again Please reach out to Tech Liquidators through their website or via the toll free number provided in their response to you.Thank you,Amy C

Dear Revdex.com,Best Buy has verified that Order BBY01- [redacted] has been full cancelled and the forms of payment has been fully refunded and replenishedThe gift cards were then used at an in store location per transaction [redacted] Best Buy has fulfilled all obligations as far as refundsWe will not be offering any considerations to this matter as we consider this resolved.See attached receipt.Regards,Ash

Dear Revdex.com, Thank you from bringing this matter to our attentionPlease know that we have contacted Ms [redacted] and we sending a $ [redacted] check to resolve her issueThank you

I am rejecting this response because: While the computer was retrieved on 12/16/- I had to return it again yesterday (12/18/17) Sorry but that speaks volumes to meAgain - I expressed what I WANTED DONE We'll see if that happens this time around and perhaps I can actually hold onto the laptop for more than two daysI use this laptop to perform duties relevant to my profession and this has been a MAJOR inconvenience; much data has been lost due to this and NO!! I was not going to pay Best Buy/Geek Squad $to badata I can bamy own data - the whole point was having the ability to access it; to get to my programs and files These are suppose to be the professionals How difficult should this have been? Best Buy: Don't you think a little more is warranted here other than your apologies? Or have these types of complaints become commonplace, more of the norm and to hell with "Customer Satisfaction? Thank you

I am rejecting this response because: The phone number provided on the account is either [redacted] or [redacted] ***It may be under my husbands name [redacted] as wellThe address on file is [redacted] ***, gilbert az

Dear Revdex.com,Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 01/02/Best Buy was not notified of the customer request to cancel the GSP as explained in the terms and conditions of the GSP policy until after he had been charged for the plan Best Buy has cancelled the GSP as requested in a previous interaction with our customer service team and we have provided a gesture of a refund of the payments for the GSP However, Best Buy will not be refunding any additional fees that the customer may have incurred by his bankNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear [redacted] ,Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I apologize for the inconvenience and frustration you have experienced dealing with the rescheduling of the delivery of your new TV.I understand the TV was in fact delivered and set up by geek squad this past Monday and that you had concerns about it having scratches (it was an open box) and that the leader in our store decided to swap the product out for a NEW in box model to be delivered and set up by geek squad next weekThank you for your patience and again, I apologize for your experience, as we do value your businessThis is Best Buy’s final position and considers this matter resolvedSincerely,Larry S [redacted]

Dear Revdex.com, I forwarded the information to our dedicated team that works specifically with escalated appliance delivery and installation issuesI will follow up as soon as I hear back from them regarding this matter Sincerely, Dan SBest Buy Executive Resolution Team