Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing the customer’s GE microwave concerns to our attentionOur Geek Squad installation Team installed the replacement door and tested the unit on 6/9/Installation is completeSincerely,Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com,The customer refused our direction of sending the unit to service before the plan had expiredBest Buy has fully addressed this matter and our stance remains the same.Thanks,

Dear Revdex.com,It is Best Buy published policy that there is no price matching from 11/24/through 11/28/2016.Thanksgiving trough Cyber Monday.This request is denied.Best Buy consider this matter resolved.Thank you.Larry S

I would like to reject Best Buy's response because I am severely disappointed and unhappy that Best Buy would fail to recognize the gravity of the situationThe bulk of the complaint revolves around the aspect that [redacted] was handling this recall poorly, would not respond to my phone calls, emails, or other modes of contact, and refused to provide any update regarding the rebateAs I mentioned before, the washing machine I had purchased last year was not old and [redacted] refused to reimburse for the cost of the washer, instead, forcing us to buy a new oneI am well aware of the [redacted] recall going on, since I already filed paperworkI am very unhappy and very disappointed that Best Buy's response is to shrug me off and tell me to contact [redacted] , when I've full well already done thatI had contacted Best Buy to ask for the difference back because of the situation and because Best Buy is where I bought the replacement washerI am unhappy Best Buy won't provide any courtesy or exceptional customer service, especially since I have spent a lot of money at their stores, over the past few months, purchasing new appliancesI am also very unhappy at the length of time it took for someone to even respond to meNobody wants to take accountability anymoreI am therefore asking Best Buy to reconsider their response based off of this reply As stated in my earlier complaint, I have purchase all my appliances at Best Buy and most recently needed a stoveI purchased one and had a delivery schedule for 4Wednesdaybetween the hours of 12PM and 4PMDuring the purchase I opted to receive phone calls regarding the statusMy wife stayed home all day with our two year old and month old, in order to wait for the stoveDuring the day I received no phone callsDuring the window, I called my wife several times to ask whether or not the delivery cameThey never showed upIn fact, I never received any phone call from the warehouse, driver, or such regarding the deliveryIt wasn't until I called the Best Buy in Manchester to ask where they wereWe didn't get the delivery until 4:that evening - no phone calls, nothingMy wife never got a chance to put our toddler down for a nap because she was waiting for the deliveryIf we had received a phone call regarding this or at least some warning, we would have been able to know when Best Buy planned on showing upThis is the second time, now, where we have had delivery issues with you peopleThese problems, coupled with the lack of understanding regarding my previous complaint about the washing machine will prevent me from further purchasing anymore appliances from Best BuyI am totally disgusted

dear Revdex.com, Thank you for making us aware of this complaint filed by [redacted] ***After reviewing the product details of the refurbished phone purchased by the customer, we found that the description states specifically what is included with the phoneThis list does not include an ear setBelow is the relevant portion of the website (http://www.bestbuy.com/site/samsung-refurbished-galaxy-s7-4g-lte-with-32gb-memo...⇄ IncludedPower adapter [redacted] Refurbished Galaxy S4G LTE with 32GB Memory Cell Phone (Unlocked)We at Best Buy do not feel that we were deceptive in our advertisingWe apologize for any difficulty that this situation has caused teh customer.Please let us know if you have any question.Kindest regards,Cassie E Exec Res Sr

Dear Revdex.com: Best Buy feels that we have fully addressed Ms***’s concerns that were forwarded to your office in our previous response and we maintain our position We brought up a purchase from last year to note the customer was made aware of our return and exchange policy for opened media at that timeAs previously noted, Best Buy is unable to accommodate the customer’s request for a return for a refundRegards,Kathryn S

Dear Mr [redacted] ,Thank you for bringing this matter to our attentionWe apologize for any inconvenience this delay may have causedWe have verified that the purchase account, and the My Best Buy account to be used were different on the original transactionUnfortunately this means we will have to manually adjust the correct account by adding the points inDue to a system upgrade issue, we have been recently unable to perform these manual point adjustments and we have a team allocated to work that queue once the systems issue is correctedPlease know that we will make the adjustment you've requested and we will inform you once that change has been madeWe are working to resolve these issues in a timely manner and apologize for any delay.In regards to the pre-order, if a pre-order is not placed for any reason, you are not eligible for the benefitsWe offer in store means of placing a pre-order and if you are unable to do so in store, you can place a pre-order on www.BestBuy.comPlease see our terms of use on www.BestBuy.com for more information.Thanks,

Thank you for referring this matter to us for reviewI have looked through the previous funds and seen that it was cancelledI have requested a new gift card for the amount of $fund # [redacted] and the customer should receive it within 10-business daysI have documented his complaint under case # [redacted] We apologized for the miscommunication.Best regards,Karla [redacted]

I am rejecting this response because:Best Buy did in fact, after months, obtain and deliver the product contracted but has NOT addressed the 2nd issue they created Best Buy reached out via voice mail at July at 12:15pm and scheduled a delivery for "tomorrow between am and Noon" At that direction, I took a vacation day to meet that time Best Buy never showed, never called to cancel or to reschedule that meetingI can not recover this vacation day To say that Best Buy has resolved this matter is not accurate Damages/loss of time as the result of Best Buys lack of follow through with their own procedures/scheduling need to be addressed Oops/we're sorry does not return the value of the lost vacation day Willful and wanton acts of neglect in this transaction have not been addressed or recovered If Best Buy damaged my property during a delivery, they would be liable Best Buy has document-ably created and caused a loss that needs to be recovered The practice of scheduling client meeting times and not following through cannot be allowed to simply be ignored

Dear Revdex.com,Thank you for sending this for reviewI have called the customer to further assist him and he has requested that we email each other insteadI have emailed him and have offered to cancel the two electronic gift cards and mail him a physical gift card and I am waiting for his responseThe customer has my direct contact information and his Best Buy case number is [redacted] .Thank you,Karla [redacted]

I am rejecting this response because:If it is the price issue, they should have sent me an cancellation email insteadI only got a notification email from BestBuy saying that my order is ready to pick upHowever, when I came over, they say that my order has been cancelled and item is not in stockI do not know whether it is their system problem or they just trying to to trick customer into their stores to buy other stuffs.I still want my order or compensation for the hassle I have to go through.Thanks, [redacted] **

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Dear ***, Thank you for contacting Best Buy through the office of the Revdex.com about the refund for order number BBY [redacted] My name is [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyI will be happy to refund you the amount of for the Black Titanium Internet securityThe card numbers ends in 0788, is that correct? Please let me know ***, again I apologize for your experience, as we value your business.Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at ***[redacted] @bestbuy.com Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Hello Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about the cancellation of your monthly-billed Geek Squad Protection planI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about this situationI am ordering a $check to be sent to you at the address cited on your complaint to resolve the matterThat check will reach you within approximately weeks Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

I am rejecting this response because:I was called by Rhonda and Sara and was told that the refund was processedIts been more than days now and I have not yet received the money back on my credit cardI called Rhonda again on Wednesday (Dec 14) and she asked me to wait few more dayI am really frustrated because its more than days and still I don't see the credit back on my credit cardSo I am not sure if the refund has actually gone through successfully

Revdex.com, Thank you for bringing this to our attentionPlease know that the customer's order has been replaced for the correct item via BestBuy.com order number BBY01- [redacted] There were concessions offered and accepted by previous agents in our company; however, I did issue an additional $credit to the order due to the inconvenience as a good faith gesture to our customer Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com - We have reviewed Mr [redacted] 's concerns and forwarded them to the Geek Squad Customer Care team that oversees deliveries and installations in Mr [redacted] 's area We have requested that they open a property damage claim with our claims administrator Sedgwick, and that they contact the customer regarding any reimbursements that may need to be made The customer's should expect to be contacted by A Geek Squad Customer Care agent within the next hours.Regards, Amy C

Dear Revdex.com, Thank you for bringing the customer’s 60" TV return concerns to our attention Verified customer's TV was pickand his order # BBY01- [redacted] refund has been processed Sincerely, Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com, We have added $in My Best Buy certificates (1,points) to Dr [redacted] 's account to fulfill the promotionWe apologize for the inconvenience and delay Sincerely, Dan S.Best Buy

Revdex.com, Thank you for bringing this to our attention, please know that we were able to credit a $certificate back to customer's My Best Buy accountRegards, Nick S

Revdex.com, Thank you for bringing this to our attentionPlease know that the customer was offered and given a complimentary month promotional trial of KasperskyI have copied her receipt below which clearly outlines the months timeline in the itemized listIt also repeats this information further down the receiptI am not sure what the customer is sending, but this is not a reflection of her transaction You will see two SKUs for the promotionThe first SKU is for the product which is We offer this on BestBuy.com and in our Best Buy stores for one year at $before taxThis is the product that the customer receivedBelow you will see the SKU for the promotion, which is a month TRIAL of this productIf the customer would like to extend their use of the product after the trial has ended, they would need to pay the appropriate cost, and follow the instructions emailed to them Again, I have attached the customer's receiptThank you again for allowing us to address these concerns Regards, Sarah L