Best Buy Stores, LP - US Headquarters

July 28, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted]’s concerns in the previous correspondence forwarded to your office on July 21st, 2016 and our position remains unchanged.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attention. Best Buy has forwarded the information on to the team that handles claims and they have responded that the situation has been resolved. Please contact us with further questions. Best Buy considers this matter concluded. Thank...

you for your time. Sincerely,Alex S.

Dear Revdex.com,Thank you for bringing this matter to our attention. After thoroughly researching this matter, the store did not deny the customer the return due to their inability to verify the product. They denied the return due to the nature of the physical damage to the device and were willing to...

make an exception to our policy and exchange the unit. At this time, we will not be refunding the purchase, but the store's offer to exchange the device is still in place. The customer will need to work directly with the Independence MO, store to complete the exchange.  We consider this matter closed and will take no further action.  Best Regards,

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attention. Correspondence regarding this matter has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties encountered with our customers order and for...

any frustration experienced. While we sincerely apologize for any delays that may have occured, Best Buy has fulfilled on the order and will not be providing a refund. If our customer desires a refund for one of the laptops, a laptop will need to be returned either to a store or via a return label received with the original order. If our customer needs assistance in obtaining a return label, our customer serivce at 1-888-Best Buy ([redacted]) would be happy to assist in beginning the return process. Best regards,Shane M.Executive Resolution SpecialistBest Buy Co. INC.

I am rejecting this response because:The business did not make me aware that by exchange the phone the promo was going to be voided or I would have traded both phones for Iphones

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. I explained our Terms and Conditions of Service and a Customer Service Gesture was offered to and accepted by the CX. . Please forward any additional questions or...

concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

I am rejecting this response because:
  Thank you for forwarding Best Buys response.  Unfortunately I do not find receiving a gift card for purchases at their stores acceptable. Their on-line advertisement clearly advertises a carrying case is included as part of the purchase.  The following is a link to their current advertisement on their website which shows at the bottom left hand potion of the add that a carrying case is included; here is the link http://www.bestbuy.com/site/omron-10-series-connected-advanced-accuracy-upper-ar...⇄ It still advertises it as such even today!   I have also attached a copy of their advertisement.  Best Buy apparently did not even have the common sense to check out their add even after receiving my complaint.   In summary I feel that they still owe me a carrying case.   Sincerely,   [redacted]

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. I have actively reached out to the customer by phone and by email, but at this time I have had no response. I...

will proceed with reaching out to the customer throughout the remainder of the week. Respectfully, Bethany H.

Dear Revdex.com,   Thank you for bringing Ms. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   I was unable to locate the purchase receipt. Please provide the Customer Service Pin from the receipt or the Geek...

Squad Protection (GSP) plan number.   Regards, Kathryn S.

Dear Ms. [redacted] - We have reviewed the case that you reference and are requesting a $214.00 refund from your purchase on 11/21/2017.  We're sorry for the delay in processing this refund, however, the notes in the case created by Alan are not very clear.  The refund request can take up to 10...

business days to be completed and may take up to 3 weeks to be reflected on your credit card statement. Regards,Amy C.

Dear Revdex.com, Based on the information provided, we are unable to locate the purchase information for the laptop charger or the camera system. If you could please ask Mr. [redacted] to provide the customer service pin number from his receipts, or the telephone number associated with the purchase, it...

would be greatly appreciated.  Thank you,  Dan S. Best Buy

Revdex.com,Thank you for bringing this to our attention. Please know that the store has personally reached out both via email and phone to the customer, and offered to return the stand for a full refund to the customer's card. Thank you for allowing us the opportunity to address our customer's concern....

 Regards, Sarah L.

Dear Revdex.com, We have been in touch with the customer and confirmed they now have their products ordered. We have also verified that the gift cards sent to the customer will be sent to the correct address. At this time, Best Buy considers this matter resolved.  Sincerely,Kelsey F.Best Buy

Dear Revdex.com,Thank you for making us aware of the complaint filed by [redacted]. Best Buy's mobile Geek Squad Protection plan is charged monthly until such a time as the plan expires, is fulfilled, or a customer cancels. If a customer wishes to cancel their protection plan,...

they need only make Best Buy aware either by phone or in store. Best Buy has no way of knowing if a customer still has their phone, or wants their protection plan cancelled, nor do we have any way of verifying that a phone was no longer active. For these reasons, Best Buy is not able to offer refunds on plans retroactively.We sincerely apologize for nay disappointment that this causes.Best,Cassie E Exec Res Sr

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I really appreciate the executive who reached out to me. He took the time to listen to me and ultimately resolved the issue at hand. He was very kind and considerate. Thank you!

Initial Business Response /* (1000, 11, 2015/07/27) */
Dear Revdex.com,
As this is a property damage claim, I have notified our insurance providers, Gallagher Bassett, who will be handling this going forward.
The adjuster assigned to the claim is named Andrew Johnson. He will be in contact with Mr....

[redacted] shortly and will provide his direct contact information.
Andrew will be reaching out to the delivery team directly to help resolve this claim.
Thank you,
Dan [redacted]
Best Buy Executive Resolution Team

Dear [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about your experience with the return of the iPad and the additional fees that...

you were charged. I sincerely apologize on behalf of Best Buy for the inconvenience and frustration the matter may have caused you.   I am pleased that our General Manager at our Best Buy Store [redacted] has contacted you and has made arrangements for you to come in on Saturday 3/25/2017 and provide you with a refund for the fees.  Should you have any questions, please feel free to contact me directly at the number I have provided you.   Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com, Thank you for forwarding Ms. [redacted]'s concerns to our attention again. We do not see the customer was charged twice for this issue. When online orders are placed, there will be an authorization hold before the charge goes through and this is likely what the customer was seeing. Also, the receipts provided do not show that she was charged twice and our records indicate only one charge went through. At this time, there is nothing to refund as only one charge went through. Best Buy considers this matter addressed.  Sincerely,Kelsey F.

To whom it may concern,It is our understanding that we have fully resolved this matter through issuing a credit to the customer's satisfaction for his inconvenience in store.  Nevertheless, please feel free to contact us again with any further developments or issues pertaining to this issue.

Dear Revdex.com,I contacted Warrantech and they state that the repair was completed on 4/14/16. Please let us know if [redacted] is still encountering any difficulties with the washer. Thank you,Dan [redacted]Best Buy Executive Resolution