Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
OK, I confirmed the refund, but I am not happy with how Best Buy treats a loyal customer.So I bought the PSN cards and they were not activated - apparently this was Best Buy's fault - and I was told (after talking with a customer service rep on the phone as well as communicating with the BB ebay rep by email) to go to a local store to get exchange. After spending my precious 1 hour at Best Buy, Allen, TX, they told me I should talk with the HQ because they were not able to resolve the issue there. And finally they just got me the refund without any apology. This has been a very frustrating customer service experience...At the bare minimum, I lost my $15 discount I got from ebay (because there was a promo when I purchased the cards), and I need compensation for this at least.

Dear Revdex.com, The Geek Squad Protection fulfillment only covers the body of the camera. Regardless of the bundle sale, we were only going to be providing Mr. [redacted] with a camera body to replace his. In this case, we made an exception to that policy applied the bundle sale for the free grip even though it is not covered under the plan. Had he still had his grip, we would not have provided him with the bundle sale.  Thank you.

Dear [redacted]   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am sorry to hear that you are having trouble getting a refund from [redacted] Desk and apologize...

for the inconvenience and frustration this may have caused you.    Although this should have been refunded to you by [redacted], as a customer service gesture, I have refunded your credit card (the original form of payment) for the full purchase amount of the purchase which was $121.89. If you wish to and can make use of the desk in any way please feel free to keep it at no charge or just discard it.   Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Revdex.com:Oddly enough, the response to the Revdex.com is not what Best Buy corporate did for me.  Best Buy actually honored the price promised for a new unit with cellular to match the $379 price and sent me gift cards to make up for the problems.   The response to the Revdex.com is unsatisfactory, however, Best Buy made the issue right. Thanks,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello Revdex.com,   We are following up on our previous response to [redacted] Revdex.com case.   As we outlined in our previous response, the [redacted] was received on December 2, 2016 and signed by resident at the shipping address they provided and the funds to the Best Buy gift card have been returned to the gift card.   The gift card is active with funds available for them to use and can return to any Best Buy store for a return and exchange of the item if they wish to use the gift card ($298.96) for partial payment on the exchange transaction.   Best Buy feels that this has been addressed appropriately and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:
The response from the business communicated that they have no desire to make things right.

Dear Revdex.com, Thank you for sending this for review. Best Buy strives to deliver great experiences for our customers – and to keep our prices low.  Like many retailers, we use a third party to help prevent losses by detecting improper or excessive returns, and, except where prohibited, require...

a valid ID for all store returns. Our third-party processor may record the ID information when an item is returned or exchanged, and keep it in a secure database to help us validate future returns.Several factors are used within the proprietary algorithms to determine whether when a Warn or Deny will be issued.If we caution you or deny a return, you may request a copy of your Return Activity Report by calling ###-###-####. After receiving your Return Activity Report, if you dispute the accuracy of it, you will have directions on how to dispute the report. This is part of our overall policy on returns and exchanges, available atwww.BestBuy.com/Returns and in our stores.Thank you,Best Buy

Dear Revdex.com,   Best Buy feels that we have fully addressed CUSTOMER concerns that were forwarded to your office in our previous response and we maintain our position.      Thank you.

Dear Mr. [redacted] - We have reviewed your concerns and your order and have made a one-time customer service exception and have refunded $207.98 to the card used to make the purchase on BBY01-[redacted].  You should see this refund within the next 10 business days. Regards, Amy C.

Dear [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the inconvenience and frustration this matter may have caused you.   Pursuant our...

telephone conversation today July 19. I have requested a check in the amount of $119.00 be sent to you as a final resolution to this matter.  The check should arrive in 7 to 10 business days as we discussed.    Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

I am rejecting this response because:
The family in front of me was Hispanic and able to purchase multiple. My family is not and We were not able to. Check the security cameras. The companies response seems automated as if they really didn’t look into the event. Reviews from others online reflect similar negative experiences with the store.

Dear Ms. [redacted]  - This issue must be addressed by our claims adjuster and we will not be responding further at this time.  The claims process can be lengthy, and for that we apologize, however, due to the nature of the claim, it must be handled through the appropriate channels.Regards, Amy C.

Dear Revdex.com,Thank you for bringing this matter to our attention to be addressed. We have reached out to the customer at the email address provided in an attempt to offer the $200.00 (plus tax) if an order is created for the laptop in question at the current retail price on www.bestbuy.com. This is a...

one time exception to honor a previous interaction and, once the order confirmation is forwarded to us and is invoiced, we will apply the refund.Thanks,

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters. Unfortunatley we have no record of a cancellation request in our phone records from any of the contact information you've provided with this order. Additionally, the tracking information...

provided does show that the product was delivered. Regardless, as a one time courtesy we have gone ahead and refunded your order.We apologize fro any confusion that you experinced with your order. Sincerely,Cassie E. Exec Res Sr.

I am rejecting this response because:I was contacted on October 2nd and it happened right after I turned for help to Revdex.com. Before that my messages,calls & E-mails were not getting any respond. I would like to keep the claim/complaint open through Revdex.com until its resolved.

I am rejecting this response because: I am waiting to see if the check comes as promised. Until I see the check I have no recourse because no one at Sedgwick returns phone messages or emails until a formal complaint is made. Once I receive the check I will gladly provide an update. Thanks

Dear Revdex.com: Thank you for sending this one for our review. I have confirmed that Best Buy released the hold in the amount $5080.11 on July 4, 2016. I am sorry to read the customer's understandable frustration with this process. I am pleased it was resolved weeks ago. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Best Buy did refund my order that was lost by UPS. While the lost package was not Best Buy's fault (UPS lost my package). The time it took foe Best Buy to issue me the refund and the misinformation provided to me by several Best Buy customer service reps was unacceptable. What was not provided in Best Buy's response was that the refund was issued only after I got my credit card company involved. It should never have to come to that. I hope Best Buy will take note of this and try to prevent such issues from happening again.

Initial Business Response /* (1000, 8, 2015/12/03) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters.
I apologize for the experience that Ms. [redacted] had at the store. I have shared this complaint with store management, who reached out to Ms. [redacted] and...

sent the computer in for repair at our Geek Squad City facility.
Ms. [redacted] reports that she did not notice mild damage to the laptop when she picked it up after the new repair. While I have not seen the laptop first-hand, and repairs may occasionally have mild cosmetic damage from shipping, I asked whether she would like to have the store examine the condition of the laptop, or if she would like to have a $100 Best Buy gift card as a customer service gesture. She accepts the gift card, which I have just ordered. I also provided my direct phone number in case she ever needs my assistance in the future.
Ms. [redacted], I again apologize for your experience. Thank you for the opportunity to assist you.
Sincerely,
Brian P [redacted]
Executive Resolution Specialist
Best Buy
Brian.[redacted]@BestBuy.com
(612) [redacted]

I already sent the response and the document to Terrance's email address. It includes the statement from the [redacted]. This still is not resolving my issue. I still have the defected item in my hands and no one, nor [redacted] or Best Buy are willing to take an action on this. I don't care who does, I just want this adjusted. I made a legit purchase thru Best Buy and got unit that's not serviceable in USA and I only used it in USA. That to me is unacceptable. Again we are talking about $560. It may be small amount to you, but to me and many other it's a lot a money.