Best Buy Stores, LP - US Headquarters

Revdex.com: I deeply appreciate the help from Steven with bestbuy executive team, thanks for the effort he has took in resolving the issue, thank to the Bestbuy store in Arden Sacramento, they helped to corrected the cellphone plan, the one store in Elk Grove is cold hearted though, their employees are not willing to help, all they do is throwing the customers away! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Revdex.com, Thank you for bringing Mr [redacted] ’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The customer has been refunded for the dishwasher, and the Customer Service Pin for the receipt is [redacted] Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for bringing this matter to our attention.After reviewing Mr [redacted] 's past cases, I found that on 11/26/Mr [redacted] called and spoke to agent MariaTeresa, who explained that he need only reship the product back with the label that was sent to his email address to receive a refund.In order to receive a refund, Mr [redacted] must utilize this shipping label The email address it was sent to was [redacted] @outlook.comThank you again for bring this matter to our attentionIf you or Mr [redacted] have any questions, please let us knowBest,Cassie E Exec Res Sr

I am rejecting this response because: I was not informed the insurance did not transfer and because I purchased the insurance on the first phone, it should be obvious I intended to have it on the secondNow I am out $for a new phone, not purchased at Best Buy, and I would like reimbursement or gift cards or something for Best Buy's mistake

Hello Revdex.com, We are following up on our previous response to [redacted] ’s Revdex.com case We apologize again for any frustration the gift card process and time frame to receive the gift card has takenAfter receiving [redacted] ’s Revdex.com follow up, we have confirmed they have been interacting on this gift card issue with Social Media Specialist George on our Twitter responses to their concerns on the status of the $gift card (case # [redacted] ) On 02/02/2017, Best Buy Corporate Social Media Specialist George on our Social Connections & Innovations team has placed a new request for a $gift card to be sent to [redacted] and will be sent to the address they provided in the complaint in response to GeorgeThe time frame to receive the gift card is approximately 10-business days and currently being processed Again, we are sorry for the experience they encountered with our company Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the HP laptop purchase from our online store to our attention We called and connected with Ms [redacted] and they confirmed the refund on the HP computer was processed and received by a local BB storeIn addition, we will be sending a $ [redacted] Best Buy gift card as a customer service gestureMs [redacted] accepted the gift card as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com: Thank you for sending this one for our reviewI have confirmed that Best Buy released the hold in the amount $on July 4, I am sorry to read the customer's understandable frustration with this processI am pleased it was resolved weeks agoThank you

Dear Revdex.com,Thank you for sending this for reviewI am currently working with the customer trying to gather as much information as I can so we can provide him a copy of his receiptThe customer has my direct contact information and his case is still open with us case # [redacted] .Thank you,Karla

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the iPhone purchase and AT&T monthly billing to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Mr***’s complaint, we contacted our Downer’s Grove store’s (#316) management team and customer directlyWe provided the signed contracts, thanked them for the feedback provided and Mr [redacted] accepted a check for $as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing Mr [redacted] 's concerns to our attentionWe apologize for any inconvenience or frustration caused to the customer.We unfortunately are unable to find any purchase receipt, order number, or service event for the scenario described by the customer with the information providedUnless this information could possibly be under another name (such as a spouse name or family member), we are unable to substantiate the claimWe encourage the customer to provide us with any information regarding the purchase, delivery, or installation so that we may proceed with a resolutionThank you again for forwarding this concern to usAt this time, we consider this matter closed.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com, Thank you for bringing Ms***‘s concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer We left a voice message for Ms [redacted] to which she returned With the timing of her availability with her work schedule we going to pursue a resolution through email I did call her back with my direct email address but also sent her an email with my contact information My email address is scott[redacted] @bestbuy.com Currently we are awaiting an email response with the questions I asked within it Sincerely, Scott M

Revdex.com,Again, I have refunded the customerThey can disregard the letterThank you Regards, Sarah L

Dear Revdex.com,Thank you for bringing this to our attentionWe have been in contact with Mr [redacted] and have resolved this issue to his satisfaction.Best Buy feels we have fully addressed this concernThank you,Gail D

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the open-box Apple MacBook computer purchase to our attentionWe do offer “open-box” products, so our customers can purchase a high-quality item at a discounted priceAn open-box product can be a floor model, refurbished merchandise, or a return, and is marked down accordingly often below our costEach open-box item is ensured to work just like new, and as a service to our customers, every open-box item is clearly marked with what pieces, if any, are not included, such as manuals, remote controls and peripheralsThey are never re-sold as newThe receipt Ms [redacted] received at the time of the purchase on 03/26/also shows the discount given: Purchase: [redacted] 03/26/SKU#: 5240048, Description: Apple - MacBook - 12" Display - Intel Core M - 8GB Memory - 256GB Flash Storage - Space Gray - SALE DISCOUNT - OPEN ITEM DISCOUNT SERIAL # c02pg0t9gcnLP#: [redacted] CONDITION: SATISFACTORY In addition, open box products purchased through our stores come with a 1-year manufacturer’s warrantyThe open-box Apple MacBook computer Ms [redacted] purchased comes with a 1-year manufacturer warranty which our store would support through our Geek SquadWhen an open-box item is returned for an exchange, a credit is given equal to the amount paid for the item, not at the full price of a new-in-the-box itemOur Raleigh store’s (#299) management team has offered to make an exception exchange on the open-box MacBook computer outside the return policyMs [redacted] would be responsible for the price difference between the open-box Apple MacBook computer purchased and a new-in-the-box computer they wish to exchange the computer forTo receive the exchange, Ms [redacted] can return the computer to the Raleigh store and our store employees would be able to provide further assistance on the exchange processThank you again for making Best Buy aware of this situationSincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I already sent the response and the document to Terrance's email addressIt includes the statement from the [redacted] This still is not resolving my issueI still have the defected item in my hands and no one, nor [redacted] or Best Buy are willing to take an action on thisI don't care who does, I just want this adjustedI made a legit purchase thru Best Buy and got unit that's not serviceable in USA and I only used it in USAThat to me is unacceptableAgain we are talking about $It may be small amount to you, but to me and many other it's a lot a money

I am rejecting this response because:I did not acept anything the agent said that hes sending something out due to my time wasted

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the washer/dryer delivery and install service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have in place a specific team for assisting customers with appliance delivery and installations [redacted] ’s Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Lindsey [redacted] who has contacted [redacted] directly leaving a Voice Mail (VM) at the phone # they provided in offering assistance in resolving their situationCase Manager Agent Defender Lindsey [redacted] will be reaching out again to [redacted] and addressing their concerns [redacted] ’s feedback is very much appreciatedPlease be assured [redacted] ’s concerns have been heard and documented here at the corporate office (case # [redacted] ) Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Initial Business Response / [redacted] (1000, 18, 2015/09/29) */ Dear Revdex.com, Thank you for bringing the customer's returns concerns to our attentionBest Buy's posted Return and Exchange policy for is 15-days from the date of purchaseCustomer purchased the [redacted] television on 05/20/2015, and we would not be able to accommodate the customer's request for refund or exchangeWe encourage the customer contact the [redacted] Company for service repair, and they can be reached at [redacted] Sincerely, Dean [redacted] Executive Resolution Specialist (612) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ridiculous

Dear Revdex.com Best Buy feels that we have fully addressed the concern that our customer sent to your office on 9/6/17.The customer has been refunded and the issues seems to be resolved.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, John S

I am rejecting this response because: I do have records that I called on this day that it was breached and the number stolenWhen the store pulled up my card number they could see this I am hesitant to post the card and pin number here since it may be public It should not be my responsibility to take care of this I will file a report with police if that is what I need to do However, I would like a direct contact from Best Buy that is willing to work with me on this When I call the main Best Buy number, I do not get a response If I have to take this legal matter further and spend additional money to invesitage, then I will hold Best Buy financially accountable since it is a problem with their security system! Thank you, [redacted]