Best Buy Stores, LP - US Headquarters

Dear Revdex.com., Thank you for making Best Buy ware of this issue.At the time of the customer's original sale, they were provided with (and signed acceptance of) the conditions of use for the AppleCare programThere is responsibility on the part of the consumer to to familiarize themselves with a contract prior to signing itAs such, we are unable to provide the customer with a replacement phoneIf the customer would like to cancel their AppleCare program, and receive a prorated refund of their plan, they can do so my visiting the following link: https://support.apple.com/en-us/HTAdditionally, they may want to contact At&t via the following link to see if they are still eligible to enroll in their insurance program.Thank you again for making Best Buy aware of this issueWe apologize for any disappointment that the causesKindest regards,Cassie EExec Res Sr

Dear Revdex.com,Best Buy stands firm with our previous responseWe are unable to substantiate the customer's claim of what was told to him during the time of saleThe local store has provided a viable work around to his issue.Respectfully,Ash E

I am rejecting this response because: I was informed by Best Buy customer service personnel that I will be able to do the price match if I call them on Tuesday after Thanks givingBy providing this information I ended up loosing USDthe stock at target was available and I could have gone there to pick the same item at a cheaper priceThe information by customer service of Best buy is making me go through this harrassment

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/20/Best Buy has been able to resolve the issue that caused the orders to be cancelledNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

I am rejecting this response because:That is not what the promotion was explained to meIf you read the complaint you would know your salesperson stated that I can come back whenever the price drops at your stores until March because that was the promotion you were having for black FridayWhich I did and you guys denied itAgain read the original complain thoroughly

Dear Revdex.com, Thank you for bringing Mr [redacted] concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerThe order number the customer provided is not completeIn store order numbers, which start with 111, are thirteen digits longPlease provide a valid order number so we may look into the issueRegards,Kathryn S

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of allwe are very sorry to hear of the setbacks endured by the customer when dealing with thisUpon further review, we have verified that indeed the customer has been completely refunded for the lost item Best Buy considers this matter resolved nevertheless, feel free to forward any other concerns to our office and we will respond accordingly Thank you

Dear Revdex.com, Thank you for contacting Mr [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have caused.Please note that Best Buy takes these matters very seriously, and we have forwarded all feedback store leadership concerning the interactionsWe have also spoken to the individuals involved and can confirm the store did their best to assist the customerUnfortunately, they had received an error message when trying to complete the transfer because of the IMEI number, and occasionally the solution is to refer to the store of purchase due to a system errorWe were informed that the customer began demanding personal information of the associate that was trying to help, and the manager provided his contact card to the customer when explaining that he was not going to provide the associates informationWhen the customer continued to demand this, the store manager requested he leave the storeAgain, thank you for providing this feedback and allowing us to fully investigate the matterAt this time, Best Buy feels this concern has been fully addressed Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meResponse accepted by ALPA

The customer was provided a one time exception in the form of a Gift Card

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

Dear Revdex.com,Thank you for making us aware of the complaint filed by [redacted] Best Buy's mobile Geek Squad Protection plan is charged monthly until such a time as the plan expires, is fulfilled, or a customer cancelsIf a customer wishes to cancel their protection plan, they need only make Best Buy aware either by phone or in storeBest Buy has no way of knowing if a customer still has their phone, or wants their protection plan cancelled, nor do we have any way of verifying that a phone was no longer activeFor these reasons, Best Buy is not able to offer refunds on plans retroactively.We sincerely apologize for nay disappointment that this causes.Best,Cassie E Exec Res Sr

Dear [redacted] ,Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the difficulty you are having with the Micro Soft Surface Book and I apologize for the inconvenience and frustration this matter may have caused you.I am sorry to inform you the item was beyond the Best Buy day return policy and the return denied The Surface Book does have a yrmanufactures warranty We recommend that you send the unit in for warranty repair to MicrosoftThank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolvedSincerely,Larry S

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have causedWe will be reaching out to the customer directly to resolve outside the medium of the Revdex.comSincerely,Kelsey F.Best Buy

Better Business Bureau: On June 9, the Geek Squad called to say that they did NOT have a replacement door, and that I would have to accept a different type of microwaveThis did NOT satisfy me, and I pointed out that if they had the same microwave in their store, that they could take that door off and put it on mine, since it was not MY fault that the door was brokenThey acted like they had never heard of nor thought of that idea, and said they would talk to the manager and see if this was an optionIt was, and the Geek Squad guy found a door and brought it to us, and put it on the microwaveIf I had not pressed and pressed, they would NOT have resolved the problem to my satisfactionThey obviously had not read the part of the Revdex.com complaint where I said what would satisfy me, since they made quite the opposite offer.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that, after further negotiation, this resolution is satisfactory to me

I am rejecting this response because: Not sure if this is actually the correct 'acceptance' or lack there ofI explained to BB that it was a glitch in their computerI find it interesting they don't have those calls to tech support trying to fix itBB has the rudest peopleI found my speakers, at a slightly higher price, from KohlsI wouldn't take anything from BB if they offered it for freeI have satisfaction knowing I am not alone in these feelingsI posted a public post on FB and YelpI'm not alone

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the store Geek Squad released the same exact unit that was dropped off to be restoredThe iPad was brought into store with a "iPad Disabled" issue and was locked by the original owner's iCloud accountThe Geek Squad completed the restore of the unit successfully and released it back to the clientAfter a restore, the client would have to enter the previous Apple ID, which is linked to the school district, in order to access the iPadBest Buy and Geek Squad has rendered the services correctly and no further action is to be taken on this matterWe would suggest that the client contact the party from whom they received the iPad in order for it to be unlocked via iCloud.comThanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to Best Buy for working with me I wish it didn't take getting the Revdex.com to achieve this resolution, but I do appreciate it getting resolved

I am rejecting this response because: Best Buy is simply not taking responsibility for selling their own products that they sellI bought a product from them and from the start they have not fixed the issue and have tried to charge me extra money in order to correct an issue that was their faultI will try and reach out to Samsung and hope that they will fix it

May 18, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ***’s concerns that were forwarded to your office as the customer was given accommodations with upgrades to the appliances purchased and a gift card has since been issued to them from our offices Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted]