Best Buy Stores, LP - US Headquarters

I am rejecting this response because: As stated previously, I am disputing the warrantyWe were sold a product under informationThis company convinced us to purchase the more exspensive product with the understanding it covered ALL damagesNow that we need the coverage your company is telling us NOTo me I feel this is a scam your company is practicing.I demand satisfactionWe want a new TV or our money backYour company sold us information and product[redacted] ###-###-####

Dear Revdex.com, Best Buy feels that we have fully addressed the customer’s concerns that were forwarded to your office in our previous response and we maintain our position Nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

Dear Revdex.com, Thank you for your continued partnership This issue has been assigned to the highest level of escalation in the company We have issued a check as a refund through our process We issued the check and it will be 14-business days if not sooner for the customer to receive the check It is documented in our system through the Executive Resolution Team The customer will receive the check in the allowed timeBest Regards,

Thank you for sending this for reviewThe customer still has coverageShe had two active plans and now only has one active plan.Sincerely, [redacted]

Dear Revdex.com: Thank you for forwarding this on for my reviewI have looked at the customer's purchase and billing history and I see that an exchange was done on 4/15/and that we delivered their TV on 4/27/( [redacted] 04/15/| [redacted] ) Based on this research, I presume the matter to be resolvedThank you!

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ July 28, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] Jr.'s concerns that were forwarded to your office as he has since had the coverage in question cancelled and a prorated refund is being processedWe apologize if Mr [redacted] was not satisfied with the coverage offeredNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response / [redacted] (1000, 5, 2016/01/15) */ January 15, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] 's concerns that were forwarded to your office as the purchase in question was made with a Marketplace vendorAs stated on Best Buy.com: "Best Buy Marketplace items cannot be returned to or exchanged by Best BuyThey must be returned to the Marketplace Seller To return a Best Buy Marketplace item: Review the Seller's Return Policy on their Seller page Contact the Seller's Customer ServiceContact information can be found on the Seller page." Therefore, Best Buy would be unable to accommodate Mr [redacted] 's requestNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive the add for this product from a market place vendor in received it from Best Buy I paid for it through Best Buy when it was shipped Best Buy sent the shipping confirmation I did contact the vendor they said Best Buy screwed up the listing Final Business Response / [redacted] (4000, 9, 2016/01/28) */ January 28, To Whom It May Concern: Best Buy feels that we have fully addressed Mr [redacted] 's concerns in our previous correspondence dated January 15th, and our position remains unchangedNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear... BBB, According to the delivery/installation team, Mr. [redacted] is scheduled to have the dishwasher delivered today (2/23/17) between a 12PM-4PM time frame. The range is currently at the store and available for pick up. The team will be contacting Mr. [redacted] for delivery verification later in the day after time frame given. Thank you.

I am rejecting this response because: the response from bestbuy was trying to avoid addressing the real issue.my point is that the lead or manager was quoting a false hostile policy (ONE single scratch = not good condition, which means nothing other than brand new will qualify). I dare bestbuy to explicitly post this policy on their trade-in area or website, and they will see at the end of the day how many customer they will have left (in trade-in department)! I was only informed only after the trade-in completed, after I actually looked at the fine print. Yes, I can try to get it void the transaction, but that is not the point, and that is why bestbuy is trying to avoid addressing: they either have real hostile policy (and they dare not to post), or they have lying manager! Bestbuy, stop dodging the ball and do the right thing!

I am rejecting... this response because:This has been the same kind of response I've received for over a month now. I would like bestbuy to provide me with tracking number. Please note through out the process, bestbuy CSR have stated you should get it with in 14 business days and now I'm getting same reply. This is totally unacceptable for bestbuy keep sending me generic reply. I would like proof of shipment

Dear Revdex.com - This complaint needs to be addressed by the Appliance Customer Care team who oversees issues involving installations and deliveries We have forwarded the information to them to address the situation They should be reaching out to the customer within the next 24- hours.Regards, Amy C

Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Dear Revdex.com, Best Buy has been in direct contact with Mr [redacted] regarding this issueAs Mr [redacted] was due a price match on his transaction, we have issued a check in the amount of to an address provided by himThis check should arrive in approximately 10-business days via USPS Please let us know if you have any additional questions Best regards, Cassie E Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still haven't received the refund promised by Best BuyI am willing to drop my complaint provided the business follows through with their offer to refund the $

Initial Business Response / [redacted] (1000, 11, 2015/09/15) */ Dear Revdex.com, Thank you for bringing this matter to our attentionWe apologize for the inconvinience caused With Mobile Phone orders, Best Buy is limited by the carrier in several aspectsSince the customer account wasn't correct with Sprint, the order had to be recreated to activate the phones properly through the carrierUnfortunatly the phones were not available at that time and Best Buy does not guarentee product quantity We would suggest the customer explore alternative options for phones, including visiting a local Best Buy store, to ensure that the order is made correctly and no further issues arise Best Buy will not be taking further action on this matter Thanks, Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) what makes me really disappointed is that, for more than a week after I placed the order, no one from Best Buy or Sprint contacted me about the issue of the Sprint account, until I called Best Buy and asked what happened to my orderif there is something wrong with the account set up, they should have informed me in a couple of days Final Business Response / [redacted] (4000, 15, 2015/09/21) */ Dear Revdex.com, We do appreciate the customer's input in regards to communication to the customer when an issue arises with a mobile orderWe apologize for any inconvenience caused Thanks,

August 3, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] as one of our corporate team members is assisting the customer with regarding to the ordering system issues in question We are currently working towards a resolution with the customer Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com: Thank you for sending this on for us to reviewI am sorry to learn we are not able to offer the discounts as intended currently; however, I have requested a $refund check be mailed to you accordinglyThank you!

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the GE washer repair service and replacement request to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe Geek Squad Protection (GSP) plan is a service plan and states the following in the Terms and Conditions (T&C): “After two qualified service repairs concerning the same defect have been attempted or completed on an individual Covered Product during your Plan and such Covered Product requires a third qualified repair, we will replace it in accordance with the replacement terms of Section above (the “No-Lemon Benefit”), and our obligations under this Plan will have been fulfilled in their entirety.” The GSP T&C can be found at the following hyperlink: http://storage.bestbuy.com/geeksquad/terms/gs_protection_plan/gsp_2014_10_26_to_...⇄ We only offer this for clarificationIn our investigation, we were informed by our service team Ms [redacted] cancelled the service claim appointment #on 5/11/Ms [redacted] was correctly informed by our representatives they can have their own GE factory authorized service technician provide diagnostic and repair service in which we would reimburse them under the plan (for qualified repairs under the GSP T&C)If Ms [redacted] ’s GE factory authorized service technician diagnosed the unit needing replacement, we would need to schedule a follow up visit to confirm replacement versus repair service as per the T&C of the GSP planIf Ms [redacted] requests a follow up visit to confirm her repairman’s diagnostic, she would need to contact our Geek Squad directly at ###-###-#### in scheduling the follow up visit and diagnosticHowever, if the repair technicians we send on the follow up visit diagnose that the washer can be repaired, we would not authorize the replacement as per the GSP T&CBased on our investigation and research, we would be unable to accommodate Ms [redacted] ’s washer replacement request at this timeThank you again for making Best Buy aware of this situationSincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI really appreciate the executive who reached out to meHe took the time to listen to me and ultimately resolved the issue at handHe was very kind and considerateThank you!

I am rejecting this response because: This was not a price error, it was the deal of the day If stock was depleted that day, I should not have received a confirmation After confirmation, if there was no stock, I should not have received an estimated shipping date I should not have received a revised shipping date if my order was never to be fulfilled To have to wait almost a month for the cancellation is unacceptable If it was an immediate error, there should have been an immediate response If I was told it was a problem at the time of the error, that would be different.But to be told I will eventually receive an item, and making me wait such an extended period of time to receive the item, that is a poor business practice.By being told this information, as a consumer I am unable to make alternative purchases because I am planning to receive the good and the money paid for the good is accounted for.I missed out on several opportunities while this order was pending, and it is unfortunate if your response is just a finger pointing at the fine print

Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the problems you have experienced with the TV Purchase and the gift card and I apologize for the inconvenience and frustration the matter has caused youI have requested a $ [redacted] Best Buy Gift Card as a Customer Service gesture as it is clear that your on line purchase was cancelled due to delayed deliveryThe gift card will take to weeks to arrive and is being sent to [redacted] Clifton Park, NY The same address as in your complaint The Gift Card will be mailed to you in a plain white envelope, so please watch for it in the mail Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

February 28, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns as we have processed a full refund for order BBY01- [redacted] Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] SrExecutive Resolution Specialist Best Buy Corporate Campus