Best Buy Stores, LP - US Headquarters

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEbay, Best Buy Ebay, and Paypal all told me they could do nothing for me Thank you Larry for reading my account of what happened and being able to see beyond a delivery notice Ecstatic to be able to continue shopping at Best Buy Best wishes to everyone involved

Dear Revdex.com,Thank you for bringing this matter to our attention We have reviewed the previous interactions the customer had with Best Buy and have determined a price match should have been honored for this request We will apply a refund of $(The difference in price ($102) plus the difference in tax ($8.42)) which will go back to the credit card used to make the purchase.Thank you,David M

Dear Revdex.com: Thank you for sending this on for us to reviewI see that the charges were refunded on 7/25/in two parts: $and $Thank you!

Dear [redacted] , Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about your experience with the return of the iPad and the additional fees that you were chargedI sincerely apologize on behalf of Best Buy for the inconvenience and frustration the matter may have caused you I am pleased that our General Manager at our Best Buy Store [redacted] has contacted you and has made arrangements for you to come in on Saturday 3/25/and provide you with a refund for the fees Should you have any questions, please feel free to contact me directly at the number I have provided you Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Initial Business Response / [redacted] (1000, 7, 2016/01/13) */ Dear Revdex.com, Thank you for bringing this to our attentionOn 12/27/our Christianburg, VA store management processed a complete $(+ tax) refund on the Boost Mobile Netgear hotspot as requested Thank you, Dean [redacted] Executive Resolution Specialist (612) [redacted] Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes the (+ tax) was refunded for the device however that doesn't include the $for the boost mobile service for the hotspot plan Final Business Response / [redacted] (4000, 11, 2016/01/20) */ Dear Revdex.com, Thank you for bringing this to our attentionI have called Mr [redacted] at [redacted] , and left a voice messageApologized for the customer's Boost Mobile service concern and requested a $make good check to resolveCustomer should receive the check within three weeks at his [redacted] address Thank you, Dean [redacted] Executive Resolution Specialist (612) [redacted]

Dear Revdex.com, Thank you for bringing this matter to our attentionOur records indicate that Mr [redacted] ordered a [redacted] dryer on 02/20/Unfortunately the order was cancelled due to the item no longer available in our stockThere is no estimate of when it would become available therefore Mr [redacted] will need to reselect an item if would like to proceed with a purchase through Best Buy Thank you

I am rejecting this response because: I feel as a major company like Best Buy you have a moral obligation to stand behind your loyal customers and the product you sale Myself and my family are loyal customers of Best Buy and we have always trusted Best Buy to protect their customers, this is the reason why I use to trust purchasing products from you company It's not simply a matter of if I'm past the return date (days), its about doing the RIGHT thing!!! or at least try and helpFirst of all I brought this to your attention so at least you can find out why this happened, how often is this happening and decide if this should be a product you should continue to sale or at least warn Your Customers of this potential issue so that they can make a conscious decision I paid a lot of money for the Drone and to have this happen after only having it days!!! is appalling and your response is as well Please, don't hide behind your day policy in order to avoid this I have also contacted channel news regarding this, they are also looking into this issue I hope you look at this again and reverse your opinion and at least help or act like you are

Revdex.com, Thank you for bringing this to our attentionPlease know after a full investigation, we cannot corroborate the customer's claims that she was told informationPlease know that Best Buy also displays our Return and Exchange Promise in full accordance with state lawRespectfully, Best Buy is upholding our policyThank you Regards, Sarah L

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that was sent to your office on 8/21/by our customerThe customer has been able to pithe items and we have explained the process to him when he changes pilocations In addition, we have forwarded the concerns to our local leadership to reach out to the customer regarding his in-store experience and we have addressed his experience with customer service Also, we have provided the customer with a gesture as well.Nevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear BBB, Thank you for forwarding Ms. [redacted] 's concerns to our attention again. We do not see the customer was charged twice for this issue. When online orders are placed, there will be an authorization hold before the charge goes through and this is likely what the customer was seeing. Also, the receipts provided do not show that she was charged twice and our records indicate only one charge went through. At this time, there is nothing to refund as only one charge went through. Best Buy considers this matter addressed. Sincerely,Kelsey F.

October 24, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as we have confirmed that the customer has since received the parts in question and our store staff has addressed the issues with additional accomodations Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for making best Buy aware of this issueAfter reviewing Mr [redacted] order, we found that the product was delivered to his address on 12/27/ In order to receive a refund, Mr [redacted] must return the productWe sincerely apologize for the delay experienced by the customerThank you for your time, and please let me know if you have any questionsKindest regards,Cassie EExec Res Sr

it took visits and one month to fix it, and this on a new $tv with a $service plan Very bad customer service will never buy at best buy again

Dear Revdex.com,Thank you for sending this for reviewI have contacted the customer regarding her complaint and have left a voicemail with my contact informationI do see according to the tracking number the unit was delivered on Thursday December 7thIf the customer has any further questions or concerns she can contact me directly.Thank you, Best Buy

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Dear BBB, Thank you for bringing Mr. [redacted] 's concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer. The customer has been in contact with our Social Media team who have offered a... resolution on the issue. Regards, Kathryn S. Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) A refund was issued to my original method of payment in a couple of days after the correspondence with Bestbuy. I wish the refund would have been issued earlier when Bestbuy was acknowledged of the situation, without my making multiple phone calls to Bestbuy, without my filing a complaint to BBB, and without my posting on Bestbuy's forum.

Dear Revdex.com, Mr [redacted] purchase a significantly reduced open box LG TVThe Customer’s sales receipt (which can be provided if necessary) clearly states that the hardware was missing from this TV when purchased, thus the reason for the price reduction After reviewing the matter with the Store Manager it was noted that the associate assisting Mr [redacted] insists that he had made it clear that the hardware was missing Mr [redacted] contacted Best Buy customer service about the missing hardware (Bag of mounting screws) and was issued a $ [redacted] Best Buy Gift Card to purchase the missing hardware Mr [redacted] accepted that Gift Card as resolution After this, the Customer continued to contact the store requesting that the TV be replace with a new in the box TV The Store Management declined this request, however a resolution was offered to return the TV for full credit and Mr [redacted] agreed to that resolution When The Geek Squad arrive to pick up the TV, Mr [redacted] refused to return the TV and contacted the Revdex.comUnder the circumstances Best Buy will not exchange the TV for a new in box TV Best Buy will offer to return the TV for full credit of the amount paid by the customer for the TV, so long as the TV is in the same condition as at the time of purchaseIf the TV is damaged in any way Best Buy reserves the right to refuse the returnThank you, Larry S

Dear RevDex.com (BBB): Thank you for bringing [redacted] ’s concern regarding the game purchase to our attention. Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. We have credited Mr.... [redacted] ’s Best Buy credit card account $21.05; the amount of the charge for the purchase based on the transaction # they provided in their BBB complaint ( [redacted] ***). The purchase receipt transaction is as follows verifying the $21.05 for the charge: [redacted] START RECEIPT [redacted] WELCOME TO BEST BUY # [redacted] [redacted] ROANOKE, VA 24012 ###-###-#### Keep your receipt! Val #:000093-###-###-####58-###-###-####84-185 [redacted] 07/05/16 15:579096102 PREOWNED 19.99 PO XBX1-DESTINY Sales Tax 1.06 ---------- SUBTOTAL 19.99 Sales Tax 1.06 ========== TOTAL 21.05 [redacted] 4551 Swiped USD$ 21.05BBY CARD [redacted] D [redacted] APPROVAL 005715 Thank you again for making Best Buy aware of this situation. Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear BBB,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I have emailed the Customer and am waiting a response. Warmest Regards, Best Buy

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I consider the matter resolved, thank you for your assistance.

May 2, To Whom It May Concern: Ms [redacted] ’s order has been scheduled for completion today May 2, 2017, we apologize for the delay in receiving her product and our delivery install teams have been addressing these concerns with the customer and look forward to the completion of the order today Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus [redacted] Ideation, Context, Maxmizer, Activator, Communication