Best Mobile Broadway Corp.

There are two ways to which the customer is informed about a depositFirst, they are explained the terms of our agreement including the deposit in questionIn addition to an explanation they are given a copy of the agreement to read and then signThe agreement, clearly states again, that the customer will be charged a deposit for days

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I never agreed to have my account debited I have now been trying to get a refund for almost a month now, they continue to play games and not process my payment Pls see a history of the mail communication below*Re: TRANS # [redacted] ? Re: TRANS # [redacted] To: SIMPLEMOBILE CENTRALYou said the same thing in your Jan * email below Again, pls no more games.On [redacted] Jan, 2015, at 1:am, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] ***From: [redacted] < [redacted] >Sent: Wednesday, January **, 5:PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Yes I confirm this is fine I confirmed this last week as well, Pls proceed immediately.On [redacted] Jan, 2015, at 11:pm, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] *** [redacted] ***?From: [redacted] < [redacted] >Sent: Wednesday, January **, 10:AMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] I understand the charges as I stated before Pls expedite my refund I communicated this same message more than s week ago Please, no more games and just process the refundOn ** Jan, 2015, at 10:pm, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] ***From: [redacted] < [redacted] >Sent: Sunday, January **, 6:AMTo: SIMPLEMOBILE CENTRALSubject: RE: TRANS # [redacted] We went through this already and I have requested an expedited refund per the mail chain below Pls confirm.From: [redacted] To: [redacted] Subject: Re: TRANS # [redacted] Date: Sat, ** Jan 14:49:+[redacted] [redacted] *From: [redacted] < [redacted] >Sent: Friday, January *, 6:PMTo: SIMPLEMOBILE CENTRALSubject: RE: TRANS # [redacted] Hi,Is there any Update?Thank you.From: [redacted] To: [redacted] Subject: Re: TRANS # [redacted] Date: Mon, [redacted] Jan 22:56:+[redacted] ***From: [redacted] < [redacted] >Sent: Monday, January *, 5:PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] This is fine, pls go ahead with the expedited refund How will the refund be delivered?Sent from my iPhoneOn * Jan, 2015, at 6:am, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] [redacted] *** [redacted] ***From: [redacted] < [redacted] >Sent: Monday, January *, 5:PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] If expedited, how much will be deducted?Sent from my iPhoneOn [redacted] Jan, 2015, at 6:am, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] *** [redacted] ***From: [redacted] < [redacted] >Sent: Monday, January ** 5:PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Hi, I applied for the expedited refund Is there a reason why you can't process as expedited?Sent from my iPhoneOn [redacted] Jan, 2015, at 5:am, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] [redacted] ***From: [redacted] < [redacted] >Sent: Monday, January *, 4:PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Can I have an update on when my refund will be received pls.Sent from my iPhoneOn [redacted] Dec, 2014, at 11:pm, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] ***From: [redacted] < [redacted] >Sent: Friday, December **, 7:AMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Dear [redacted] ,To the extent you can expedite it would be highly appreciated as I can't access my credit currently Thank you,***Sent from my iPhoneOn [redacted] Dec, 2014, at 5:pm, SIMPLEMOBILE CENTRAL < [redacted] > wrote: [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Best Mobile Broadway Corpregarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The excerpt from the Sim Card agreement states:"How do I get my deposit credited back to my card?Once prepaid plan is finished the customer must email us at [email protected] with that transaction numberOnce the email is received we will send the customer a confirmation emailOnce confirmation email is sent we will begin to process the customer's deposit back to the debit/credit card on file used for registrationAny "plan" we issue last a minimum of calendar days from the day of purchaseProcessing deposits back to the customer's debit/credit card takes a minimum of days after a purchase is made & could take a MAXIMUM OF DAYS to fully process back to the debit/credit card on file".Clearly, the contract states that days is the upper limit and not the minimum waiting time to receive the refundAs of today I have waited days since my contact terminationI have emailed the address on the contract several times, and in late November was told I would be processed back my refund in a couple of days, however this did not happenIn the end of December all emails on the contracts ceased to exist, and all my emails were returned from the serverMy only way of contacting the company is by going to the storeI emailed the "new" email address, but did not received any responses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Best Broadway Mobile regarding complaint ID [redacted] .Sincerely, [redacted] ***

At this time, I have been contacted
directly by Orange 4G regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I went to their store several times but they refuse me alwausOne day a worker said to me come back tomorrow morning for repairing your cellphone but when I came back he wasn't available and previous workers said he don't come here and we don't do anything for youI am really upset for this matterit is my first time that I am faced with such these tricky guys
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID ***, I went to the store on abril *** and they say that they will no response of my refund since they change the name of the company and
everything, so I need to know what else I can do... since they still to this practice, and this is illegal, need to do something..please let me know Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
At no time did we agree to have $charged to our credit card without any chance of refundWe only agreed to pay for two prepaid SIMs cards $and $respectively and this was paid up front and unrelated to the $charged to our credit cardDespite repeated attempts and multiple promises of refund, nothing has happened:*** ***
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Sincerely,
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Revdex.com:At this time, I have not been contacted by orange 4g UNLOCK PHONES regarding complaint ID ***
In reply to your emailNo the company has not contacted me at all in response to my
complaint. Can you let me know the next steps to take to try and get my money back.
Kind regards
*** *** Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID ***.They just vanished and do not reply to their email or phone number.The stole my money, and I would really be glad if
you can get it backMy feeling is that you are the only one who can...Sincerely,*** ***

customer *** *** was not charged when he/she arrived to australiaCustomer was well aware of there charges and present in the store with all documents signed and a copy for them as wellIf any there are any further issues customer can contact us directly to get this resolved we will make
sure all matters all solved.Thank you we apologize for any convenience contact: ***

Revdex.com:At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID ***.they are thieves, and now are using the name "orange 4G" The same scam! FRAUD!Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Prepaid Mobile Shop LLC regarding complaint ID ***.Sincerely,*** ***

Every customer is explained the process to which they are being charged a deposit. The deposits in question are in regards to two different sim cards being purchased. Each sim card has a preset limit in the form of a deposit. The amount charged is the amount that can be used towards purchasing extra...

services.Whatever is left will be refunded to the customer. this is also stated on our agreement to which the customer both read and signed. We are able to provide a copy of the signed agreement upon request.

Customer has purchased a sim card for 50 USD and a deposit was collected for any extra credit far as international calling and web data, Customer was given a credit limit so they can comfortably...

call abroad or recharge their data. How ever customer was present in the store give all documents of transactions nothing was hidden, it was all explained properly. Customer's deposit is fully refundable after 180 days and have not contacted us. We are willing to resolve this matter, our policy is policy 180 days credit will be returned. please contact us [redacted] with trans# name: date: amount: Thank you we apologize for any convenience

Revdex.com:At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].My messages are not being sent to their Whatsapp, which means they've blocked me. Also I've asked my friend to call them on my behalf...

to the same phone number - which an [redacted] guy picked up and said he has no idea what she was talking about. I'm sure it is the same guy because the salesperson was an [redacted] man. 
I've attached the proof of payment with their contact number + statement that says I will be refunded the initial deposit payment after expiry date. Also please see the whatsapp conversation held between myself and them from the first time I've messaged to check after the expiry date.
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Prepaid Mobile regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Best Broadway Mobile has been resolved. But not by the company...
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]