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Best Mobile Broadway Corp.

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Reviews Best Mobile Broadway Corp.

Best Mobile Broadway Corp. Reviews (60)

Review: Email to [redacted]

Prepaid Mobile Support Team

To Whom It May Concerned

I purchased via your retail store [redacted] a simcard as a tourist for local use, based on

Unlimited call within North America

Unlimited Receiving call in North America

Data Unlimited for local North America

Which I paid in cash total of $25

Tax 2.22

Gross $27.22

But they stated they need to also hold a bond on my credit card (they swiped the card and I did not authorize this)

Firstly the sales person said to me that I provided my card was merely to ensure your company could charge if I made calls out of this zone agreed.

But now I see your firm are holding a bond on the amount and charged my credit card. This I would not agree to in first place, but I wish now the bond to be released.

I live in [redacted] (the country) and I am have travelled back on Oct [redacted] to [redacted].

Emails have not been sent back delivery fail after the 1st one was promised a refund.

Details

25$

Date 08.**.2014 at 01.54pm

Sub Total $25.00

Sales Tax $2.22

Total $27.22

Details

Date 08.**.2014 at 01.54pm

Sub Total $349.99

Sales Tax 31.06

Total $381.05

I am not living in US

I have left on Oct [redacted] the US back to [redacted] I have not used the card outside the US to call or receive calls

I believe unless your company can stipulate by paperwork I am waiting your refund of the fee of $381.05 back in total as I was explicitly sold by your on grounds sales person at [redacted] that I would pay $25 USD plus taxes and nothing else.

Now checking online this has been flagged as a scam and police have been involvedDesired Settlement: Refund as it was not authorized

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: ON 10-**-2014 I LEFT A DEPOSIT OF $435.49 WITH PREPAID MOBILE LOCATED AT [redacted]. PREPAID MOBILE AT FIRST STATED THAT IT WOULD KEEP THE DEPOSIT FOR ONE MONTH, THEN SWITCHED THE TERM TO SIX MONTHS. THE DEPOSIT WAS TO BE REFUNDED AFTER THIS TERM. PREPAID MOBILE WENT OUT OF BUSINESS AND ITS OWNER DISAPPEARED WITHOUT REFUNDING THE DEPOSIT. AT THIS SAME LOCATION THERE NOW EXISTS AN IDENTICAL BUSINESS BUT UNDER A DIFFERENT NAME.PREPAID MOBILE WENT OUT OF BUSINESS WITHOUT NOTICE AND THE CURRENT LOCATION HOSTS AN IDENTICAL BUSINESS BUT UNDER A DIFFERENT NAME. THE STORE CLERKS AT THE LOCATION ARE VISIBLY NERVOUS AND AGITATED WHEN ASKED ABOUT THIS MATTER. THEY REFUSE TO COOPERATE AND ARE OF NO HELP.Desired Settlement: COMPLETE REFUND OF $435.49

Review: I purchased an iPhone 6 in their store, which cost 749.99$+tax (total of 816.55$) and they signed me on a contract that they can charge a deposit on my credit card in case I register my phone with a non-authorized US carrier, and the deposit will be refunded after 180 days.

They explained to me that once I'll register the purchased device with a non-US carrier and send them an email, they will refund the deposit immediately, even before the 180 days.

Yet, the charged my card with a 544.36$ (499.99$+tax) deposit and did not refunded the deposit - I emailed them a few times and they said I must wait 180 days.

Now the 180 days had past, and they just do not respond - not in their email ([redacted]), not in their web site ([redacted]), and not in their phone number (###-###-####).

Bottom line - they just cheated me and stole 544.36$ of my credit card - without my permission.Desired Settlement: Refund the stolen 544.36$ back to my credit card, as soon as possible.

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].They just vanished and do not reply to their email or phone number.The stole my money, and I would really be glad if you can get it back... My feeling is that you are the only one who can...Sincerely,[redacted]

Review: Company debited $1,741.98 from my credit card without my authorization. This was a scam. I purchased 2 SIM Cards for $54.44 and they stated they needed my credit card for registration purposes. They further stated that they needed to reserve $799.99/SIM card for future usage however I would not be billed unless I authorized them. Without my authorization they debited the funds from my credit card. It makes no sense they took $1,741 for 2 SIM cards costing $54. There are several identical complaints on the web so this is something they have been doing and continue to do.Desired Settlement: The $1,741.98 that they withdrew from credit card should be credited asap.

Business

Response:

Every customer is explained the process to which they are being charged a deposit. The deposits in question are in regards to two different sim cards being purchased. Each sim card has a preset limit in the form of a deposit. The amount charged is the amount that can be used towards purchasing extra services.Whatever is left will be refunded to the customer. this is also stated on our agreement to which the customer both read and signed. We are able to provide a copy of the signed agreement upon request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I never agreed to have my account debited. I have now been trying to get a refund for almost a month now, they continue to play games and not process my payment. Pls see a history of the mail communication below*Re: TRANS # [redacted]? Re: TRANS # [redacted] 1/**/15 To: SIMPLEMOBILE CENTRALYou said the same thing in your Jan * email below. Again, pls no more games.On ** Jan, 2015, at 1:11 am, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]From: [redacted] <[redacted]>Sent: Wednesday, January **, 2015 5:14 PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Yes I confirm this is fine. I confirmed this last week as well, Pls proceed immediately.On ** Jan, 2015, at 11:47 pm, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]?From: [redacted] <[redacted]>Sent: Wednesday, January **, 2015 10:14 AMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] I understand the charges as I stated before. Pls expedite my refund. I communicated this same message more than s week ago. Please, no more games and just process the refund. On ** Jan, 2015, at 10:22 pm, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]From: [redacted] <[redacted]>Sent: Sunday, January **, 2015 6:38 AMTo: SIMPLEMOBILE CENTRALSubject: RE: TRANS # [redacted] We went through this already and I have requested an expedited refund per the mail chain below. Pls confirm.From: [redacted]To: [redacted]Subject: Re: TRANS # [redacted]Date: Sat, ** Jan 2015 14:49:03 +0000[redacted]

*From: [redacted] <[redacted]>Sent: Friday, January *, 2015 6:56 PMTo: SIMPLEMOBILE CENTRALSubject: RE: TRANS # [redacted] Hi,Is there any Update?Thank you.From: [redacted]To: [redacted]Subject: Re: TRANS # [redacted]Date: Mon, * Jan 2015 22:56:07 +0000*

[redacted]From: [redacted] <[redacted]>Sent: Monday, January *, 2015 5:43 PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] This is fine, pls go ahead with the expedited refund. How will the refund be delivered?Sent from my iPhoneOn * Jan, 2015, at 6:36 am, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]From: [redacted] <[redacted]>Sent: Monday, January *, 2015 5:30 PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] If expedited, how much will be deducted?Sent from my iPhoneOn * Jan, 2015, at 6:28 am, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]From: [redacted] <[redacted]>Sent: Monday, January ** 2015 5:25 PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Hi, I applied for the expedited refund. Is there a reason why you can't process as expedited?Sent from my iPhoneOn * Jan, 2015, at 5:36 am, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]From: [redacted] <[redacted]>Sent: Monday, January *, 2015 4:20 PMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Can I have an update on when my refund will be received pls.Sent from my iPhoneOn ** Dec, 2014, at 11:02 pm, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]From: [redacted] <[redacted]>Sent: Friday, December **, 2014 7:29 AMTo: SIMPLEMOBILE CENTRALSubject: Re: TRANS # [redacted] Dear [redacted],To the extent you can expedite it would be highly appreciated as I can't access my credit currently. Thank you,[redacted]Sent from my iPhoneOn ** Dec, 2014, at 5:07 pm, SIMPLEMOBILE CENTRAL <[redacted]> wrote:[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Prepaid Mobile Shop LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Prepaid mobile put a sign outside to say they have unlocked iphone 6+, so I went in that store and ask for the price, they said it is $850. I think the price is reasonable, and then I said I want to buy one.

They gave me one and promote for the cases for the phone, 2 guys talked to me to distract me and one guy let me sign a receipt, it shows $850 plus sales taxes, and I signed it, then they asked me which plan I am using, I told them I am using [redacted]. They told me the unlocked price is $1999.99 and they gave me a special discount at $850, but I can only use [redacted] network and their own Simple mobile network, I think it is ok. ( While they are talking to me, they let me to sign another receipt, and they covered the amount at that time, I have a habit to trust people. So I signed it. ) Then they took out a receipt looking paper and let me to sign it, it is very blur, they words on it is very small and shallow, I can't read it. I asked is there any trick here?

Those three guys said: "trust us, no tricks." I noticed there maybe something wrong. Then I asked them can I returned it if there is something wrong. They said: " Sure, you can return it." Then I signed it.

They didn't try the phone for me, even I was ready to let them try it.

After I went home, I put on my glasses and read the receipt like paper, I suddenly noticed that I signed an unfair agreement, they charged me $2,016 on my credit card. In addition, I noticed that I can't put my [redacted] SIM card into it, it doesn't match. They didn't gave me their simple mobile SIM card, the SIM card in the cell phone is an [redacted] SIM card, according to the agreement, if I use [redacted], I will be charged $1,016.Therefore, it is obvious they were cheating me.

I called them and said I wanted to return it the next morning, they said according to our agreement, we will charge $500 for the return.Desired Settlement: I want to return all of them. Get my credit back totally. If it is possible, I want to ask for extra compensation for the time I wasted on it, I spend too much time to ask for help for this issue.

I also wanted some organization can gave fair review for this store, it is unfair for such store to cheat people and bring lots of unhappiness and troubles to people.

Business

Response:

The customer in question, was fully aware of the terms of the agreement which consists of paying a deposit and waiting for 180 days till the deposit is refunded. In addition, another receipt was printed from the credit card machine which effectively states the amount being charged. The customer signed both the agreement and the credit card receipt.

Review: I am a tourist and I bout a 20 dollar sim card with cash they took my credit card and charged me 400 use they told me that would be dropped in 180 day, this time has gone by and y still don't have any reply form my emails and the money has not been returned.Desired Settlement: I wish that my 400 dollars are returned to my credit card the transaction was [redacted].

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On Saturday [redacted], I went to the store now called Orange 4G in he [redacted]. I just went to buy a sim card because I needed internet/call during my stay in the city. Went to the store and this guy [redacted] attended us, he was friendly and talked to much. When I looked at cellphone he gave me good prices so I ended up buying a sim card and 2 cellphones, total value of $1449.98. I was going to pay my purchase with credit card and I gave my credit card to a guy next to him, he swiped the card and then he said that it didn't work and I said that I have money in that card, pls try again and the he swiped again and he said that it was " on hold", cuz I couldn't pay with my card my boyfriend he gave me the money so I ended up paying with cash the $1449.98.

On Monday at night I checked my bank account and I saw that they have charged twice the value of $1199,97 each with the name of the Orange 4g without my consent, I called my bank the day after and they said that they couldn't do much cuz it was already charged, they couldn't block the transaction.

So I went to the store and complaint, I was pretty upset and they said that the 2 two charges were because it was a warranty deposit that they will give the money back once the 180 days pass, and I said that that couldn't be possible because you never said such a thing and I wouldn't be agree on that charging me that amount of money, that you have done without my consent, and I said that this is fraud and a scam, he was so offended that almost yelled at me.

They made a copy of my ID and credit card and made me signed because is policy, an also I signed a small piece of paper for the sim card and they wrote the value of $399.99 just in case that I have to pay if I exceed the gb for intenet or if I make international calls, and also I signed in another paper with my boygriend too in which we cannot use companies such as [redacted] and [redacted] during our stay here or befoe the 180 days otherwise they lose their commission. I never signed for a voucher of those charges of 1199,97/each in total $ 2399.94 .Desired Settlement: I want to get my money back plus the 5% of what my country charges me everytime I make a purchase abroad, it's also already charged in my account status.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I went with two officers to the store and they ended up paying my money back in cash $2400. I hope you can get a clousure with that kind of ¨Business¨ and ¨People¨, they have to pay what they do to tourists.

Sincerely,

Review: I recently moved from Europe to pursue my graduate studies at [redacted]. I needed to buy a sim card for my phone and went to a nearby store to buy one. I was told I would be charged $50 for the monthly agreement, which I said yes to.

I was charged an amount I never agreed to pay for. The seller took my card for "authorization" purpose and charged me $300 + tax. I signed the agreement, and the amount they charged me was hidden by my card and never informed of. The shop works as an organized crime, and they have been performing similar actions to a large number of clients (mainly foreign tourists). The company email address and website ceased to exist, yet they still operate in the same location under a different name. There is a large number of similar complaints under: [redacted]

I have requested reimbursement, but after a few months I have been received automatic replies that the email address does not exist. The team still works in the same location, but under a different name.

I can send my scanned bills if needed.Desired Settlement: I require that the $300 be returned to me.

Business

Response:

Customer has purchased a sim card for 50 USD and a deposit was collected for any extra credit far as international calling and web data, Customer was given a credit limit so they can comfortably call abroad or recharge their data. How ever customer was present in the store give all documents of transactions nothing was hidden, it was all explained properly. Customer's deposit is fully refundable after 180 days and have not contacted us. We are willing to resolve this matter, our policy is policy 180 days credit will be returned. please contact us [redacted] with trans# name: date: amount: Thank you we apologize for any convenience

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The excerpt from the Sim Card agreement states:"How do I get my deposit credited back to my card?Once prepaid plan is finished the customer must email us at [email protected] with that transaction number. Once the email is received we will send the customer a confirmation email. Once confirmation email is sent we will begin to process the customer's deposit back to the debit/credit card on file used for registration. Any "plan" we issue last a minimum of 30 calendar days from the day of purchase. Processing deposits back to the customer's debit/credit card takes a minimum of 30 days after a purchase is made & could take a MAXIMUM OF 180 DAYS to fully process back to the debit/credit card on file".Clearly, the contract states that 180 days is the upper limit and not the minimum waiting time to receive the refund. As of today I have waited 129 days since my contact termination. I have emailed the address on the contract several times, and in late November was told I would be processed back my refund in a couple of days, however this did not happen. In the end of December all emails on the contracts ceased to exist, and all my emails were returned from the server. My only way of contacting the company is by going to the store. I emailed the "new" email address, but did not received any responses.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer has agreed to a 180 days contract with the company. Contract clearly has terms and conditions. Any cancellation of this contract customer is subjected to a 99.99 termination fee! All unused credit will be returned to the customer after 180 days. They must contact the support E-mail [redacted] All information of transaction is required. We apologize for this matter. We are looking to assist the situation! Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: on the [redacted] Sept 2014 I bought a Garmin GPS in the 'Prepaid Mobile' shop at the price of $ 75,00.-. The men in the shop asked me to subscribe a 'Device Agreement' for the international warranty explaining that I should have paid total $ 349,00.- but at the end of 180 days of coverage of such warranty, if not used, they would have returned to me the difference of $ 249,99.-. As per their written instructions I submitted them my first refund request via e-mail on the [redacted] March 2015 but got no reply at all. I sent several reminders and also tried to contact them by phone without success.Desired Settlement: I want the amount of $ 249,99.- to be refunded to me

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: While visiting NYC, on 9/**/14, I purchased an "unbloked" iphone from this company. They said they would make a hold of $599.99 to my credit card in case I used the phone with a US carrier.

Once on the hotel, I realized this had been charged, not hold. At that point, they told me I would have to wait 180 days, prove I did not use the phone with a US carrier, and email [redacted] and I would get it credited back.

I waiting for the 180 day mark and emailed them. Every email bounced back. The phone number has been disconected, and their website have no other contact information for me to try. I do not know what to do.

I live in Argentina, and gave you my daughter-in-law's (Victoria Murno) conctact information in case you need any further info. She has copies of all the receiptsDesired Settlement: Since I kept my part of the contract by not using the phone with a US carrier, I would expect to get the "prepaid Mobile no Contract agreement payment" back: $599.99+$53.25 tax = $653.24

Review: My girlfriend and I went into this business on Monday [redacted] May 2015.

We required a mobile phone to be unlocked.

We were served by [redacted], who gave us a mobile number to contact him on.

We were charged $30 for the unlocking service.

We were also required to sign a "no contact agreement". [redacted] explained that this required us to not use AT&T sim cards in the unlocked phone for 180 days or we would be charged $399.

[redacted] confirmed that the $399 would only be deducted if we violated those terms and we did not give authorization for any payment to be made from that account.

We were surprised that [redacted] presented us with a receipt showing the text "payment received" for $399.99. When questioned, [redacted] explained that the receipt merely showed an authorization code, not a payment code. He also showed us other similar receipts explaining that it was standard practice.

We did not give the business authorization to withdraw $399 from the account and [redacted] was aware of that.

The $399 was debited from the account without authorization a few days later.

I have tried to contact the store several times on the phone number listed on the website. I have also tried to contact [redacted] on a phone number that he gave us explaining it was his personal number. I have also emailed the support email on the website. I have had no response, only a text from [redacted] saying he would look into it but have had no further information.

From looking online and Revdex.com's complaints records I can see that I am one of a large list of people that have been scammed by this business.Desired Settlement: Refund of $399 to the account from which it was debited.

Payment of the transaction fee that was also charged for this transaction.

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: The seller charged me $762.11 usd and will be refunded after 180 days. I claimed, but nobody answer the emails, one of the emails address does not exist anymore. I was in the store, the same seller told me is a new company there, and give me a new email address who nobody answer as well.Desired Settlement: I want my refund to my [redacted] account at [redacted]

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].they are thieves, and now are using the name "orange 4G" The same scam! FRAUD!Sincerely,[redacted]

Review: My [redacted] was charged without authorisation and knowledge, $761.10 USD on [redacted] September, 2014. After returning to Australia and reconciling our [redacted] statements we noticed the charge and contacted them on [redacted] October, 2014. We where told that a refund was being processed however this never occurred. Despite continued and persistent attempts to have this matter resolved, our refund still hasn't been processed.Desired Settlement: Refund in full

Business

Response:

customer [redacted] was not charged when he/she arrived to australia. Customer was well aware of there charges and present in the store with all documents signed and a copy for them as well. If any there are any further issues customer can contact us directly to get this resolved we will make sure all matters all solved.Thank you we apologize for any convenience contact: [redacted]

Review: The business charge me for a deposit 549.00 and they say that the will refund me in a month since I'm. Not living in New York... If not they will refund me in 180.... But they do this to all tourist I'm no the first they don't want refund my money since they say that they change the name of the store but is steel the same employee and the same persons in charge they laughter in my face for four time...Desired Settlement: Refund all my money, and close the store since they had a modus operandi that is iligal

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted], I went to the store on abril [redacted] and they say that they will no response of my refund since they change the name of the company and everything, so I need to know what else I can do... since they still to this practice, and this is illegal, need to do something..please let me know Sincerely,[redacted]

Review: On September [redacted], 2014 I came from Italy to New York and needed a prepaid sim card and saw the [redacted] on [redacted] in New York. I got in there and they offered me a monthly plan for $40 + $3.55 tax, which results in a total of $43.55. I took out my cash but they didn’t accept that. They told me that they need my credit card information for authorization purposes. The salesmen insisted that this was a regulation applied in all US. They swiped my credit card and gave me the receipt to sign. There I saw that they charged my credit card an additional deposit of a total of $381.05. I refused to sign it because I didn’t understand why they would need that since I just agreed to a monthly plan. They told me that this is a normal procedure in the US and that they do that because they need it as deposit. I read the agreement they attached where they assured me that they will reimburse me the full amount of the deposit after 180 days. So I e-mailed them once I got another sim card in January. They told me that I have to get back to them after 180 days because the Sim Card has to expire before they can take any action. So I e-mailed them multiple times after March [redacted], 2015 (180 days after my purchase) but I got no response back. I really hope that you could help me with this matter.Desired Settlement: Refund of the $381.05 they charged me as a sim card deposit.

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On September**, 2014, we bought a prepaid sim-card at the [redacted] Shop ([redacted]). The sim-card was 25 USD. They told us to secure the card with a maximum of 500 USD, in order to prevent higher costs. But they didn't tell us that this amount would be directly taken from our credit card. After we left the shop and continued our holiday, we noted that the 500 USD was noted on a second receipt. Our bank account indicated that this amount was already withdrawn from our credit card. Upon reading the agreement, it was stated that the amount would be refunded after the prepaid plan is finished. This has to be initiated by sending an email to [redacted]. After we finished the plan, we sent the email on November ** and got a quick confirmation back that the process to refund the deposit was started and money should be refunded within 3-9 days. Until now the money hasnt been refunded. After some reminders, they keep on answering that the refund is still under initial review, until December**, when the mail address seems to do not exist anymore. After some research we discovered that a lot of people are experiencing the same situation; [redacted] Copies of our receipts: [redacted] This seems like some kind of fraud in which we lost our money. Is there anything we can do?

Account_Number: ###-###-####Desired Settlement: Refund the deposit asap

Consumer

Response:

At this time, I have been contacted directly by Best Broadway Mobile regarding complaint ID[redacted], however my complaint has NOT been resolved because:

I received 500 USD on my [redacted] account. I have to note:- On day of purchase 544,36 USD was credited (499,99 USD deposit, 44,37 USD sales tax)- [redacted] takes about 4% transaction costs (=19,80 USD), therefore 480,20 USD is transfered to my [redacted] account.I expect to receive the remaining amount (=544,36 - 480,20 = 64,16 USD) also back on my creditcard or [redacted] account.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Best Broadway Mobile has been resolved. But not by the company...

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: On November *, 2014, I bought a iphone 6 Best Mobile Broadway Shop. The phone was 649 USD. They told us to secure the card with a maximum of 500 USD, in order to prevent higher costs. But they didn't tell us that this amount would be directly taken from my credit card. I noted that the 500 USD was noted on a second receipt. Our bank account indicated that this amount was already withdrawn from my credit card. Upon reading the agreement, it was stated that the amount would be refunded after the prepaid plan is finished. This has to be initiated by sending an email to [redacted]. After I finished the time, I sent the email on November ** and got a quick confirmation back that the process to refund the deposit was started and money should be refunded within 60 days. Until now the money hasnt been refunded. After some reminders, they keep on answering that the refund is still under initial review, until December **, when the mail address seems to do not exist anymore. After some research we discovered that a lot of people are experiencing the same situation; [redacted] I have copies of my receive. This seems like some kind of fraud in which we lost our money. Is there anything we can do?Desired Settlement: refund the deposit asap

Consumer

Response:

At this time, I have not been contacted by Best Mobile Broadway Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I am addressing you to complain on a store in ** where they deceived me when I bought an item ( sony play station 4 device). Namely, during my stay in USA, as at ** August 2014 I visited a store in [redacted] ( addressee is [redacted], web site www.simplemobilecentral.com/contact.html ) and that occasion bought sony play station 4 for the price of 408 USD ( with tax) and made payment with my VISA [redacted] credit card . The merchant without warning me debited my VISA card for additional amount of 349,99 USD plus tax in the name of some deposit and gave me to sign a pre paid mobile agreement . In the agreement is stipulated that they will return my deposit after 180 days if I don't have any reclamation on purchased item in that period.When 180 days have passed I sent them a mail with transaction number ( [redacted]) I demanded return of given deposit ( in the meantime they have changed their mail so I had to research on internet to find their new mail addressee!) and they replied me they would return my money, that is deposit only on my [redacted] account after that I sent them my [redacted] account opened in State of [redacted] but with the note that I can just to send not to receive money over my [redacted] account because some technical problems concerning [redacted] system functioning in [redacted] where I live, asking them to make the payment on my debit card.After a while I sent them my another [redacted] account opened in USA: [redacted] ( that can be used for sending and receiving money) to return my deposit but they didn't reply jet although one month has passed ever since?!I want to stress that in Pre paid mobile agreement is stipulated if any technical problems exist they will back my deposit by crediting my debit card or issue a check ( please see the third attachment).For any case I am sending you the forth attachment i.g. e mail correspondence with the merchant ( simple mobile central) in order to see their unprofessional and I would say fraudulent behavior!Please try to do something and help me to return my money as It seems I am a victim of a fraud ! Needless to say I am a ** year old student and that the sum of deposit is huge for me in [redacted]..PS. Reading some comments of customers on internet I have seen there are a lot of negative comments regarding respective merchant/store and that many of them consider they are victims of fraud!Desired Settlement: return deposit by doing payment on [redacted] account ([redacted]) or by crediting my VISA [redacted] debit card No [redacted], which is stipulated in the pre paid mobile agreement!

Review: I bought a prepaid sim card from one store named Best Broadway Mobile with the adress on [redacted] near [redacted] telefone no. [redacted].Initialy as per the comercial on the site of [redacted] price is 26.62 for 1.5 gb because they have in fron of the shop a big commercial with [redacted] Prepaid sim cards.They scammed me like this: they show me the bill with the price of 26.66 us and below there were another bill with 300 us more then the real price .They arrange the bills in order to not relize that I am signing on the worng one.After I left and I checked it was 348 USD on the last bill .I return and they told me that they can not give me money back only if I am paying a tax of cancelation of hundreed US and the 300 USD that they take from the card is a deposit and they will gave me back after 30 days.This is cheeting and I claim them beacuse can not be in such a civilizate country as USA and such a big and modern town , exactly in the downtown of one of the biggest city of the world to be scammed by such thievs like this store is.I am wondering how they got the license to steel and to cheet the people especially the tourist and nobody taking any kind of action , there is a site full with complains regarding this store called Best Broadway Mobile I wrote it down below for your info:[redacted]Please if you can do something in order to help us and the other persons to don t happen again things like this and to control those marocons that are cheeting and making crime and shame to NY city.I repeat I was cheated and scammed with a very good and exercised technique, they are really cheatting and they did this thing to many many other toursits.I will really appreaciate if you can do something with this thieves and catch them how they are doing this scamming like MAFIADesired Settlement: Whenever you need I can sent you the pictures with the bills and you can see how they arrange it in order to not realize that they will charge you with 300 US extra.They present you a form where they are saying soemthing rouchly and quick regarding 299.9 uSd but if you ask they are telling that no no will not be taken from your account.In reality they are presenting you a bill on top of many other papers commecrials and guarantee froms and the last long bill is the real price without to realize.

Review: On ** December 2014, we went to this store because we saw it had a ADVERTISING SALES phones and accessories. WE ENTER LOOKING FOR LINING our phone and the guy who greeted us kindly said he had PHONES AT LOW PRICE AND IF WE WERE INTERESTED. IT WAS REALLY GOOD SELLER AND VERY talkative, HE WANTED TO SELL OUT phones like. AT FIRST we had a bit of distrust but then we let ourselves go PRICES AND TELEPHONE agreed to buy some to bring our country to give to our family. The same guy told us over a INSURANCE they should have telephones and CAMERAS GO PRO we wanted ACQUIRE, He said He would not DO any charges to the card and it was just to make certain that such devices WERE NOT USED IN USA, we could ADD ANY CREDIT CARD AVAILABLE FUNDS HAVE NOT EVEN WITHOUT CREDIT WAS ONLY PLACE THEM.

We wanted to take some iPhones, Samsung S5 and cameras GO PRO, THAT DAY COULD DO NOT BUY as we had DAILY LIMIT REACHED BY THE DEBIT CARD, so we left for the next day.

December ** BEFORE we back to the store, we went to a CHASE BANK casually across the street stood, spoke with an agent to ask if he was aware of the store and how serious it was, but the agent could not give us LOTS INFORMATION AND WHO KNEW NOTHING ABOUT THE SHOP OR SCAM.

We did not have reason to distrust, WE GO BACK TO THE STORE FOR END of purchase. When we arrived the same guy who took our order THE DAY BEFORE IT WAS NOT, SO YOU EXPLAIN TO ANOTHER WHICH WERE THE SELLER EQUIPMENT AND we wanted to buy most gladly took our order. We knew THE TOTAL AMOUNT OF THE TEAMS would buy, we gave the card to ATM confident.

the cashier attempted double charging my card which declined in the second attempt, when it indicates that the transaction was failed is when he explains exactly on the insurance of the phone is. they had to lock me an amount for each team until I have activated in another country that is not used and send a mail indicating this, and from there begin to spend 180 days to return the money to the account. then my husband and I get angry a lot because no one spoke to us clear about, the guy told us we could not do the return because he had already made the payment, when we said that more upset I got and did not argue a bit with why it did not seem right that I did not speak clear from the outset. the guy to see how upset she was, agreed to tell me that the amount of the transaction could take less equipment which primarily would take me, I would charge the insurance and execedente those teams would make me a credit note for repayment.

at the end he only give us an iPhone, a samsung s5 and two cameras go pro. the iphone insurance was $ 544.36, the Samsung was for $ 326.61 and the two chambers was $ 653.22. the total amount is $ 1,524.19 and to date still waiting to be returned to the bank account. immediately upon arrival to Venezuela Venezuelan activate the phones and phone lines were lit go pro, so quickly send emails activation of equipment, their replies to messages were:

Greetings,

Your refund has formally been placed under initial review. We will send you an email as soon as we have received a confirmation.

Steve J[redacted] Simple Mobile Central Support Team

to repay the remaining amount was $ 1,565.75 which was already returned to our bank account chase. but the insurance money, has not yet been returned.

We try to communicate with the store and we have not been successful. talk to an agent bank chase explaining what happened and checked our case, the bank made the money back that would correspond to the store return (the $ 1,524.19) but we review our own day and were removed again. when we called the bank, the agent told us that an officer of the store was to the bank to see who called him to pay that amount, and said we signed that agreement and that they (the store) and we had paid, so the bank can not help more, the agent told us we should go and talk personally to the store. and that's totally false, we have never returned our money and we have proof of this, they given us a false information and we believed in them, they mocked us and make us feel cheated. to date we are still waiting for that payment and nothing to respond to us. the store was called at that time CENTRAL SIMPLE MOBILE, and also appears in the receipts of the charges I have insurance.

I really need a help to solve this case, that money is part of my savings and I need it, it's my money and they took me, I was robbed.Desired Settlement: I need my money is returned because it considers this a scam, I tried to call an infinite number of times and did not answer me, I sent emails and nothing to respond. It has been almost a year and I'm still unanswered, I sieno cheated and robbed by a store that never thought it would end like this. now distrust everything and everyone wanting to sell me anything but credited and certified.

and I want my money back in cash. so you have to fly from Miami (is we are living) to New York to get my money, I will. because they gave me a false information and I trusted them and now they stole. that money is part of my savings and buy these phones to give them to my family in my home country, not being robbed

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Description: CELLULAR TELEPHONE EQUIPMENT & SUPPLIES

Address: 1265 Broadway, New York, New York, United States, 10001-3519

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