Best Rate Moving & Storage

First, we would like to apologize for any inconvenience that the customer may have experienced during their move It is never our intention for our customers to be less than satisfied with our servicesWe have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 09/01/in order to file a claim online and up to date no claim has been received In the mean time we have placed a trace on the missing items and are currently awaiting on response from customers on the same routeIf the items are located, we will ship them to the customer and notify CSI to close the claimIf the items are not found the customer will be compensated as per our legal liability and through the claim processWe urge the customer to file a claim for missing items as both the claims process and the tracing of the items take timeSince this move was an interstate move it is governed by federal regulations which allow up to days for the processing of the claim We apologize for the time it takes our representatives to respondWe do try our best to get back to our customers as soon as we possibly can and in an orderly fashionIt is our busy season and all of our representatives are busy assisting many customers with their special move needs For further assistance with filing claim the customer may contact CSI directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services Price Increase: When we create an estimate we are completely dependent upon the customer to supply complete and accurate information as to their inventory and their requests for any accessorial services they may require to successfully complete their moveThe customer originally gave us an inventory list consisting of pieces to be packed and shipped which was estimated to be cu ftThe actual inventory sheets show that the customer ended up requesting we pack and ship pieces; this is an additional pieces that we were not advised about to be able to include in the estimateWe had to increase the space we reserved for her shipment to cu ftIn addition the customer also needed packing services in the amount of $The increase in the price was not due to any deceptive practices or due to any fault of oursWe made the proper adjustments to accommodate the customer’s increased order Loss/Damage: We certainly regret that the customer states they have experienced some loss and damage to their belongings ? Investigation: Yes, we are performing an internal investigationJust like any other legal entity, we must have evidenceWe definitely encourage the customers to file a police reportBest Rate has ZERO tolerance for theft! Should valid evidence pinpoint an employee we will prosecute to the fullest extentIt would be appreciated if the customer would submit a detailed list of the items which they say are missingIt is helpful to have as many details as possible about each item to help identify who they belong to if they are locatedFor Example: If there are rings then what size? Are they gold or silver? Any stones at all? Internally scripted? Any notable markings? These are the details we needWe will distribute your list among the applicable people who may have moved your items and ask the warehouse, the driver, etcto keep an eye out for the itemsIt is not likely that the items were stolen, but maybe mixed up with another shipmentThere are so many other possibilities that could have happened besides theftWe are asking the customer to work with us as a team to locate her belongings ? Police Report: There should not be a need to take the time off of work to do thisThe police should come to you for the report at your home at your convenience ? Claim: The information about filing a claim is the legal way to address your loss and/or damageJust because you begin the claims process does not mean that we will stop looking for your itemsWe have contacted CSI our claims service providerThe customer was sent login information in order to file a claim online and successfully posted her claim on 09/12/Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claimWe regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processFor further assistance with filing claims the customer may contact CSI directly at 877-274-or via email at [email protected] Please provide Claim ID [redacted] when contacting CSI We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer registered to file a claim on 11/19/and yet to successfully post/file her completed claim Should the customer wish for her claim to be reviewed they must log into their online claim and post the claim Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law For further assistance with filing claims the customer may contact [redacted] directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting ***We regret that our response took so long to post We ask that the customer be assured that we will address her concerns through the claims process We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

We had to supply our response as an attachement as it would not fit into this space provided Thank youFirst we would like to apologize for any inconvenience the customer may have experiencedIt is never our intention forour customers to be less than satisfied with our services.Delay at pickup: We require that customers are available an entire day for the arrival of the truck as its time of arrival isdepending on many elements such as road, weather and mechanical conditions which are beyond our control.Sometimes when the movers are busy servicing a move it can be difficult to realize the time and how it can pass soquicklyThey cannot stop servicing a move to make a bunch of callsWhile we apologize that we were not able to meetthe customer’s scheduling requests there are many things which the movers have no control over which can cause adelay.How Charged: If the customer would kindly refer back to their original estimate they would see that our estimates listboth the estimated weight and the estimated cubic feetThe price includes how much it costs per cubic foot and byweightThe standard method of conversion for converting weight to cubic feet is to take the weight and divide it by thenumber “7”For example: lbs would be approximately cubic feetObviously this is an estimated amount ofspace, but would be the minimum the movers should reserve for a shipment of that weight.Information Available & We Request Customers Review: The information about how to have a successful move withlittle stress (Your Rights and Responsibilities When You Move), about what is included in the customer’s order for theirmove, what other services may be necessary, pickup and delivery timeframes, about the use of space and the need toreserve an adequate amount of space for each move, as well as our terms and conditions are all addressed in theoriginal estimateWe provide the original estimate to each customer via email for them to review at their ownconvenience before they are asked to sign in agreement, or before they even pay a depositWe trust that customers doreview the information provided to them about their move so they can have a better understanding of what to expectfor their moveWe trust that it will not be necessary for our movers to have to sit with each customer and review everyterm and conditionCustomers have much opportunity to review this important information and make an informeddecision as to whether they agree to the terms of using out services (or the services of any mover because we operatebased on industry standards) if we do not have all the information we cannot provide accurate answers, we baseeverything on the information provided by the customerFurther, our customers are able to call at any time and askquestions about what to expect or what using a moving service is likeIf customers do not ask questions the movers donot have any idea there could be confusionALSO, the customer is provided the link to “Your Rights and ResponsibilitiesWhen You Move”The customer agreed that she did, indeed, receive this pamphlet/info.Creating an Estimate: When creating an estimate we are completely dependent upon the customer to supply completeand accurate information about the inventory that they wish for us to transport and about the services they will requirefor a successful moveFor example, if they have stairs which will be required to endure while moving their items or ifthey wish to receive full packingThese are reasons which will change the price of the move, therefore this informationis mandatory information to provide an estimatorMovers use specific software which already has the standard size ofeach household item (or items similar)When customers provide estimators with the inventory list they input theinformation into their computer and the software then automatically calculates the approximate MINIMUM cubic feetwhich will be necessary to reserve in order to accommodate the shipmentHowever, we do stress to customers thatthis is only an estimate, not a final priceIt clearly states in our estimate that the final price will be based upon theamount of space required to reserve in order to transport the customer’s shipment.Cubic feet: When the shipment is inspected upon arrival of the movers they will see what the shapes of the items areand they must try to provide a better calculation of how the items will fit into the tractor trailer safely and securely.Items such as a completely glass coffee table (hypothetical example) may only be approximately cubic feet but puttingit into the tractor trailer they obviously cannot have other items packed too close to it, it cannot have items stacked ontop of it, this item would require special packing and it would be considered bulky with having to take much space justto insure it is not damaged during the transport of the shipmentShipments which require to be spread out morehorizontally verses vertically obviously will take more spaceFurther, the space between the top of an item up to thetop of the tractor trailer is also considered as part of the space required for your shipmentThis cannot be sold to anyone else to stack their items in the truck because your items are taking up the actual useable spaceThis is calleddead air spaceThese are situations which cannot be predicted until the movers arrive to be able to see what they haveto work with for space in the truck as well as the size and shape of the items which they must fit into the truck at pickup.Every shipment is differentIt is similar to asking your realtor to show you bedroom homesYou can have threebedroom home which is square feet and others which are 2,square feet, you don’t know what the spaceavailability is until you arrive and see itYou can then visualize how your furniture will (or won’t) properly fit in thehome(This is a prime example of why they were told “different people quote different ways”)There is much about the moving industry which, as described here, is not as customers assume it isWe try to providethe most accurate information we possibly can to our customers requesting moving servicesBest Rate is NOT trying torip them offThe customer misconstrued much of this whole situationThe Bill of Lading cannot be completed until themove is completedHowever, the customer must sign it at the pickupThat is not being sneakyThe customer isperceiving everything as deceitful when in actuality that is completely incorrectThe requirements for the customer’smove changed resulting in an increase in the priceYou get additional items at the grocery store you must pay for thoseitemsThe requirements for the customer’s move were not as originally described which resulted in an increase in thepriceAlso, the services are services which were required to accommodate the customer’s move! If they need doublethe space then they will need double the space with any mover they chooseIf they have to have packing the day of themove, it would be the same regardless of the mover they hireNo moving company can predict when customers wish tochange the order for their move until they arrive and see what they are being asked to work withNobody is trying to bedeceitful or sneakyThe logistics of the moving industry are complicated and unpredictable; and always will be.At this moment, the customer has not paid for their shipmentIt is best if the customer would advise of their intentions:1) complete the move and pay for all the charges then file a claim or 2) return the items to [redacted] and pay theamount due for the services providedIf we must continue to store the items then storage fees will accrue at thecustomer’s expense.We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables themto better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced during their move It is never our intention for our customers to be less than satisfied with our services We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 09/01/in order to file a claim online and up to date no claim has been received In the mean time we have placed a trace on the missing items and are currently awaiting on response from customers on the same routeIf the items are located, we will ship them to the customer and notify CSI to close the claimIf the items are not found the customer will be compensated as per our legal liability and through the claim processWe urge the customer to file a claim for missing items as both the claims process and the tracing of the items take timeSince this move was an interstate move it is governed by federal regulations which allow up to days for the processing of the claim We apologize for the time it takes our representatives to respondWe do try our best to get back to our customers as soon as we possibly can and in an orderly fashionIt is our busy season and all of our representatives are busy assisting many customers with their special move needs For further assistance with filing claim the customer may contact CSI directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services The customer was not satisfied with the original settlement offer (based on our determined legal liability) therefore we are allowing them to file a dispute and provide additional substantiating evidence to CSI to see if there can be any adjustments made to the settlement offer A Senior Adjuster will re-review the claim taking into consideration the additional evidence and will provide the customer with a resolution to their dispute on or before 09/30/ We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services The customer believes they were overchargedThis must only be addressed by filing a claim with our 3rd party claims company CSIThey are not insurance therefore do not pay any claims which are approvedThat compensation comes directly from Best Rate Movers if through the claims process it is determined that compensation is dueCSI determines our legal liability and all of their work is heavily regulated by the DOTIF there is an overcharge they will find it and advise Best Rate and the customerBest Rate Moving has survived in today’s tough industry because we base our business upon honesty and hard workYes, regrettably, accidents happen for every business which may be beyond their controlHowever, this is why we offer customers the option to file a claim Further, the customer successfully filed her claim on 10/14/Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claimThe customer should have a determination presented to them on or before 02/14/We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processFor further assistance with filing claims the customer may contact CSI directly at 877-274-or via email at [email protected] Please provide Claim ID [redacted] contacting CSI We regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services Bait & Switch Pricing: Best Rate does not operate our business in such ways The customer had a very large shipment When a customer purchases a move they are purchasing a reservation of space to fit their belongings in the tractor trailer However, estimating household goods is similar to asking your realtor to show you bedroom homes Some homes have minimal square footage of sqftwith bigger open floor plans than some homes with 2,sqftand a less efficient floor plan But they all are bedrooms Further, if the 2,sqfthome cannot accommodate your furniture in each room (or in one room) you may choose the smaller home Our estimators are given an inventory list from the customers and they use moving software utilizing a standard weight guide When customers list an item the estimator selects that item from the list and at the end the software calculates the approximate cubic feet which will be the minimum volume required to reserve to transport that shipment However, you will always see in our estimates that if the order for the move changes then the price for the move will change as well Additional After Loading: Our crew is not in position to assume all items are to be moved especially if the list on the estimate they have in hand is substantially different They will start off by loading the items they were able to identify from their list, unless they were informed by the customer that they have a change of order and will need more items to be loaded At that point, the movers will cease from loading and will issue a revised estimate to include the additional items now required to be moved At this point the customer has choices: 1) The customer can instruct the movers to stop where they are at once the reserved amount of space is full The customer would then be responsible for the transport of any additional items which were not listed on the estimate Their price will remain the same providing the customers do not require any additional services to successfully complete their move (stairs, long carry, shuttle, packing) 2) The customer can instruct the movers to pack and load all the items and they would agree to the revised estimate which is a revision of the original estimate but it includes all additional items/space required (estimated), all additional services requested, and their applicable pricing This is what the customer chose 3) The customers could have instructed the movers to cancel their move The movers would then unload anything which had been loaded and the customer takes responsibility for the transport of their items This would forfeit any monies paid from the customer and usually incurs a cancellation fee to cover the expenses endured to dispatch a crew, and cover the fuel and their timeAlso, all reserved space for your shipment is incorporated into the route so this will cause the dispatch department to have to make the applicable adjustments Consolidation of shipments is necessary and the route changing causes much frustration from both the customers scheduled on that route and our movers Not to mention the dispatcher and the movers would now have a very large amount of space that they declined other customer’s requests for a move during those days; causing a great loss in income This is why the amount for canceling is not just “free of charge” The customer chose to instruct the movers to continue and include their additional items that they wanted to pack and load Our movers are not responsible for the customer’s choice to select the pickup of their move so close to the time they must vacate the premises Hostage: This, too, is not correct Per our estimate and the bill of lading governing this move we are allowed up to business days from the customer’s selected 1st available date they could accept delivery (09/01/15)We will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routes Everything that was agreed upon is in writing on the original estimate and the bill of lading and it is the customer’s responsibility to verify all their needs are included on these documents Stairs: This is called an “Accessorial Service” which are services which cause the movers to do extra work Below is the information from the original estimate pertaining to accessorial services: **Keep in mind that the original estimate was emailed to the customer months or longer before the move for the customer to review, comprehend, and ask any possible questions before they are asked to sign or pay any deposit This is done to insure the customers make an informed decision Additional Fees If Applicable To Your Move: Elevator fee there will be a one-time charge of $for elevator use at the origin or destination Stairs fee, The first flight of stairs (up to steps) will not be charged, each additional flight will be charged at $per flightOne flight of stairs equals up to steps Indoor stairs are free Long Carry fee, In the event that the truck cannot park directly in front of your doors The first feet will be free; each additional ftwill be charged at $ Shuttle Service, if the tractor trailer cannot access due to physical conditionsMore details below Redelivery + Storage fees if delivery is attempted and failed after your first available delivery date Bulky Items fee (Piano, Large Safe, Motorcycle, ATV, etc.) will be charged an additional handling fee Had the customer not omitted providing the estimator the information about the movers having to endure stairs to pick up or deliver the shipment then the estimator could have included this service in the estimated price Assembly of Beds: The customer admits the beds could not have been assembled immediately due to the hardware not being readily accessible This could be due to the fact that the hardware may have been packed in one of their boxes Loss/Damage: If the customer could provide us with any identifying details about their mattresses which can help us search and locate their items it would be appreciated (Color, pillow top, tag still on it, brand, etc.) In the meantime we contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 08/28/in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulations Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process For further assistance with filing claim the customer may contact CSI directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting CSI We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

If the customer is not satisfied with their settlement offer they may file a dispute with CSIThe purpose of the dispute process is to allow the customer to submit any information or evidence that they did not submit for their claimThen, A Senior Adjuster will review the claim with the additional information and determine if any adjustments can be made to the settlement offerHowever, if the customer wishes to do so they must follow the directions at the bottom of their settlement letter and send an email to advise why they are dissatisfied and requesting the claim go into dispute statusWe regret that the customer felt the need to continue their complaint with the Revdex.comWe trust that the above explanation enables them to understand we are willing to allow the customer this free of charge service because we would like resolution to this situation as well

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.To whom it may concern:I have been trying to finish my claimI have called CSI several times for assistance in helping fill out my claimNobody would help meThey kept telling me to redo the claim and read the directionsIt is very complicatedI was told to indicate each item and the value and everythingI haven't been able to get to a computer and have been using my cell phoneI called CSI yesterday and told them I am off Friday the 18th as I'm off workI was told I have time to redo it Regards, [redacted] ***

First, we would like to respectfully request that the Revdex.com remove this complaint from affecting our rating This complainant is NOT our customerHe does not have an authorized representative form which authorizes him to communicate with Best Rate on behalf ofthe actual customer and he is not listed on any of the legal documentsHowever, we will still address his complaints We just do not feel that it is warranted or justifiable to have family members or friends file a complaint on behalf of someone else Next we would also like to bring to light that the complainant is pleasant to speak with Best Rate has no ill wishes for this gentleman But we feel that we are trying to go above and beyond for him only to have a complaint filed against us, and to continue fighting an uphill battle We do not feel his complaints are legitimate Inconsistent Delivery Date/Scheduling: As the customer even admits the movers were exhausted This is because they do everything in their power to accommodate each customer’s requestEvery customer must be available or have someone available during their requested pickup spread of dates and their delivery spread of datesWe are not being unreasonable; we do keep in touch with the customers as much as possible when we see that we are going to experience a delay Some customers insist on pushing the movers to deliver no matter what time of day it is Busses, subways, flights, concerts, sporting events, and moving household goods; these wait on no one single person because it is not about just one personThe logistics of the moving industry are very, very complicated and just when you think you are able to provide a confident answer then something changes without warning This is not just for our company, but for almost all movers across the nationTO PINPOINT THE ANSWER: THE CUSTOMERS WHO WERE SCHEDULED BEFORE THIS PICKUP HAD CHANGES TO THEIR REQUIREMENTS TO THEIR MOVE JUST LIKE THIS MOVE DID.Paperwork: IF the movers were asking the customer to sign the documents before any information is listed on them, we do offer our apologies; this is NOT how Best Rate operates and will not be tolerated in any situation We send most information via the original estimate to our potential customers before the move for the customers to review at their convenience, ask questions, and make informed decisions about whether they wish to obtain our moving services and informed decisions about what they will need for their move As we stated in the previous response, on the estimate are the links which take you to the DOT/FMCSA websites “Your Rights and Responsibilities When You Move” and “protectyourmove.gov” We require all customers do their research and review each site before the pickup to help insure a smooth move Further, there ARE some parts of documents which are not going to be 100% completed and require a signature at pickup The bill of lading will not be complete until the delivery when it is determined that no additional services were needed for the move which need to be charged, but still requires the customer to sign it at the pickup and again at the delivery Valuation Addendum is a lot of information but needs the customer to select their coverage by signing/initialing, so this may look like it is just a blank document, but yes they have to sign it It is the law! We must also obtain a signature on the bill of lading at the pickup We do not have a form called “Financial Agreement” We have opened an internal investigation into the customer’s complaints about allegedly being presented blank/partially blank documents This is NOT how Best Rate operates and will not allow this Our company policy provides for disciplinary action when such a complaint is received by a customerWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaintsBest Rate would NEVER knowingly engage in any illegal activityHow Charged: Again, if the customer would kindly refer back to their original estimate they would see that the process of how they were charged is the exact same – it is listed by approximate weight and approximate cubic feet Movers use the number “7” as a standard method of conversion from weight to cubic feet 7,lbs would be approximately 1,cubic feet Increase in Price: The customer supplied us a list of items to be packed and shipped Upon arrival to the origin the customer now wanted pieces to be movedIn addition they had bulky articles which takes up more room in the tractor trailer (unfortunately causing dead air space because nothing can be set on top of or beside it due to the shape or size) The customer also needed packing services which totaled $ Due to the change in the volume requirements for this move the driver had to communicate with the office/dispatchChanges such as these which complicate the space availability and take away from the already reserved space for other customers’ shipments MUST be discussed with dispatchSo, no there is nothing sneaky going on and the customer did indeed request the order for their move to change from what was on the estimate Further, the customer could have told the movers to just transport only the items which would occupy their specific amount of space reserved for them and not anything beyond that The customers would then be responsible for transporting anything over the original cu ft Then the only additional fees would have been any packing needed and fees for the bulky items Which, again, the information about how any changes to the order for the move will result in changes to the price of the move is all included in the original estimate for customers to review at their own convenience before the move so they can ask questions before and during the pickup and so they can make informed decisions instead of assumptions Last, the customer requested to pick up their items from our storage location so we generously discounted all services already provided to total $1, The customer signed a release form that they are happy to receive their items for such a discounted price instead of having to complete the move for the actual amount they owedNow, they are trying to ask for more money from us Again, we respectfully request that the Revdex.com close this file without it lowering our grade The complainant is not the customer

I have submitted my claim and have heard no word from Best Rate Moving Storage nor the claims company

It saddens us to post this but there comes a time when enough is enough We have tried to accommodate the customer's ever changing demands over and again with no success Since the customer has no regards to the already signed release form this means that even a complete refund of their money would be enough to prevent him from defaming our company, because it too is governed by a release form Therefore, Best Rate Moving sees no resolution in sight, as resolutions come when both parties are interested in in making peace, cooperating, and leaving things behind However, the customer refuses to work toward any agreeable settlement The customer excites himself by defaming our company with fraudulent statements and photo shopped pictures Best Rate Movers does have a legal contractual signed release which we intend to execute The damage is doneThe customer can only communicate with us via an attorney so to hopefully put an end to this

First, we would like to apologize for any inconvenience that the customer may have experienced It is never our intention for our customers to be less than satisfied with our services The customer complains about overcharge This must only be addressed through filing a claim with our 3rd party claims company *** We have contacted [redacted] our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by law The customer was sent login information on 09/24/in order to file a claim online and up to date no claim has been received The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulationsPer Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by law Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law For further assistance with filing claim the customer may contact [redacted] directly at [redacted] or via email at [redacted] Please provide Claim ID [redacted] when contacting *** We regret that the customer found it necessary to file a Revdex.com complaint, but we trust that the above explanation enables them to better understand our position in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied with Best Rates offer of $on damages that total more than $3700! They damaged our $king mattress with a huge bump in the center from bent coils I have attached a picture of our damaged mattress as well as the receipt for a replacement mattress we were forced to purchase totaling $alone! I was forced to open a line of credit with the mattress company because I can not afford to buy another mattress when I just paid Best Rate $dollars to move my things half of which never arrived! Best Rate is still missing our king headboard as well costing $alone ( picture attached) I have asked Best Rate to order this for me and have it sent to me since they lost it, and still no response! I have also attached a picture of our $leather three seater sofa that the lost as well! I've also attached a picture of our $dresser that they damaged, the corners have been ripped off from their poor handlingI am looking for them to replace my headboard that they lost I have given them the information where they can purchase it and have it sent to me, as for the sofa and damaged mattress and dresser I should be reimbursed for the mattress I had to purchase (receipt attached)As well as reimbursed for my sofa that they LOST worth $And reimbursed for the dresser they damaged $ Regards, [redacted]

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our servicesThe customer’s concerns are explained in the original estimate which is emailed to the customers before their move to review at their own convenienceThis is done before the customers sign anything and before they are asked to pay any deposits/paymentsAll of this information is available to be reviewed so every customer makes an informed decision as to whether they agree to the terms of using our servicesSurvey: Movers use the same standard weight guide that the military utilizes, which has the standard weight of each household good already pre-calculated (as an estimated weight of course)This standard weight guide is created by the American Moving & Storage Association (AMSA)This is used for a visual estimate as well as an over the phone estimate(To help the customer understand why weight and not cubic feet: the method of conversion from weight to cubic feet is to divide the weight by the number If you want to estimate the weight of a shipment you multiply the cu ft x 7.) DOT regulations as well as our applicable tariff and the terms of the governing bill of lading all state that a physical survey is not mandatory if the customer lives over miles from them (the carrier)Insurance: Moving companies do not have to carry insurance on customers’ possessionsThey have auto insurance to cover a catastrophic event/act of GodThe burden of insuring the shipment is upon the customersThe movers cannot be asked the insure items that are inside of boxes and/or wrapped; they have no idea what the contents of the boxes may be (clothing/computer parts/photograph albums?) There could be pre-existing damage that they cannot see when the item is wrappedMovers offer valuation coverageThis is covered on the original estimate, on the front and back of the bill of lading, as well as it is detailed on the sites which we provide the links to: “Your Rights & Responsibilities When You Move” and “Protect Your Move”Pamphlets: As stated above, we provide the links to both the informative pamphlets/sites before the moveDelay: The customer was asked what the date will be the first available date they will be ready for deliveryFrom that date we have up to business days to attempt the delivery of the shipmentWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routesEverything that was agreed upon is in writing and it is the customer’s responsibility to verify all their needs are included in the original estimateOvercharge: We would like to encourage the customer to file a claim with CSI and allow them the opportunity to review all the evidence and the shipping documentsIF there is an overcharge they will identify and advise us of how muchLoss/Damage: No compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSIYou may contact CSI directly for further assistance at 877-274-or online at [email protected] Service: We regret the customer had to sustain such unacceptable behavior of our foreman and / or crewOur company policy provides for disciplinary action when such a complaint is received by a customerThe matter has been addressed by managementWe thank you for bringing the matter to our attention as it helps our quality control department avoid such future complaintsWe regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

Per Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by lawWe do go above and beyond for our customers and many times allow amounts beyond our legal liability depending on the circumstances of each case [redacted] is not an insurance company and we are liable for the payment of any compensation determined to be due through the claims process [redacted] can perform the investigation, determine our legal liability according to the law, they will advise us what the liability is, and then we can begin to attempt to determine if we can offer compensation beyond our legal liability However, we are unable to offer any monetary compensation to the customer until they file a claim and provide all the support required to allow our claims company to properly analyze the claim Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law The claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaint All the above can and must be compensated through the claims process as required by federal regulations We are encouraging the customer to please file a claim with *** We are not shirking our responsibilities but trying to identify a exactly what they are Nobody (company or not) wants to pay money for something which cannot be proven to be their responsibility; we believe the customer would agreeWe are asking them to file a claim and allow a professional claims investigation be conducted If the customer has questions about filing a claim we want them to please feel free to contact [redacted] Monday through Friday 9am-5pm (12-lunch) (EST) or online at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I would like to address the fact that Best Rate Moving And Storage does not like the fact that my name is not on one of their contractsThey should be grateful that it is notThey allege that I am not the customerThey also note that I have not been approved by them as an authorized representative and as such, do not have the authority to speak on behalf of [redacted] I do not need their approval to represent [redacted] [redacted] has given me the authority to speak on her behalf by utilizing a power of attorney form that has been notarized and signed by her.What they do not know are details of our engagementCalifornia law provides benefits for those individuals that cohabitateApparently they are not aware that I have the signed power of attorney formIt does authorize me to deal directly with them on [redacted] 's behalf I do not need to be listed on their legal documentsI'm sorry if they do not feel it is justified to have family members or friends to speak on behalf of those that have chose Best Rate Moving and Storage [redacted] and I feel it is unjustified that she had to deal with such a lawless group of individualsSince I am legally granted the authority to speak on [redacted] 's behalf, I am requesting that the Revdex.com NOT remove this complaint from their systemOnce the truth is known and the public is made aware of the deception perpetrated by Best Rate Moving and Storage, I suspect their rating will speak for itselfI agree with themYes, it's going to change.Secondly, Best Rate feels they are fighting an uphill battle with meThat certainly would not be the case if they were compliant with the law and honest in their dealings with their customersI am a true stickler for detailsAnd the details that I have uncovered about their operations provide plenty of fodder on which to feedI suspect that unless this complaint process is put to rest by me, the press is going to have a field day with this company.I will admit that the two gentlemen that showed up to do the move were indeed tiredThat is not Ms [redacted] 's problemShe never signed a contract asking for exhausted employees to do her moveShe was told the movers would arrive on May They didn't show up until May Any inconsistency that took place was caused by Best Rate Moving, not Ms [redacted] The company continues to wine and snivel about problems having to do with scheduling issuesThose issues are their problems, not their customers problemsHow can customers who had an earlier appointment with the moving men have anything to do with [redacted] ? The two families have nothing in common and don't even know each otherThis lack of organization and the confusion it creates is reminiscent of a THREE STOOGES movie.Regarding their blank documents that I was asked to sign, Best Rate simply will not come out and state that they were wrong for providing blank documents to me in the first placeThe reason these problems have started is because their employees are not trained properly in filling out the paperworkIt is obvious to those of us that make our living via the proliferation of letters and suchThe paperwork is no big dealTheir employee's do not know how to complete the paperwork correctlyThey also lack product knowledge***, one of the guys that showed up to move [redacted] , could not answer questions I had regarding the moveAgain, this is not the problem of the publicThis is a company ran by [redacted] because they shut down the Dynamite factory and pink-slipped all of the [redacted] .I'm glad they brought up the issue of how they charge peopleTheir own employees were amazed went two inexperienced laborers packed a 16' enclosed Penske truck with all of the personal belongings of Ms [redacted] 's.Why was it that a professional moving company required in excess of feet on their moving van to pack the same amount of personal belongings that was comfortably packed into a 16' Penske truck? Plus, there was plenty of room to spareI have photos of the van if you like to see them.We are still waiting for an explanation from either ***, the warehouse manager or [redacted] ***, the director of operations as to how such an event could've taken placeMs [redacted] and I both believe that the story suggested by Best Rate Moving was nothing more than a lieTheir employees intentionally mismanaged the packing of her personal belongings for the sole purpose of extracting more money out of herWhen the announcement was made by ***,(the man in charge of the move at [redacted] 's house) that her belongings took up more room than what was allowed, he announced a major increase in the price to move the furnishingsIn terms of cubic feet, the 20' of the moving van that housed [redacted] 's furniture,multiplied by the 3' vacant area from the top of the furniture to the top of the truck, times which is the width of the truck equals ft.³Best Rate does nothing more than try to con their clients into believing that their estimate is accurateThey are outstanding fabricators of the truth.The short paragraph that indicates that the customer requested to pick up the items from the storage location is also another fabrication of the truthWe showed up unannounced, with a small army of individuals willing to get the personal belongings of Ms [redacted] 'sWe were denied access to her property and had to resort to calling the Sun Valley Police Department for assistanceThere was never one iota of generosity displayed by a single employee of Best Rate MovingActually the opposite is trueThey fought us tooth and nail and resisted and rejected any form of compromise from usIt was only when the sergeant from Sun Valley PD got involved with the asking of questions regarding allegations of forgery( made by me ) did Rick consider compromise as a means of resolving the dispute[redacted] ***, the director of operations, has never been generous to usIt was only after I promised [redacted] and I would work feverishly to bring this company to his knees and see to it that authorities would shut their doors permanently did I sense [redacted] believed meI still mean it if they don't follow through on promises that were made to me yesterday, July 20, 2015.I did sign a release formThe secretary was in a hurry to get homeI hadn't read the form but she said that she was going to make a copy of it for me and bring it back to me before she leftShe left without giving me a copy of what I signed and I still have not received a copy of it in the mail, through email, or through any other means of deliveryI spoke to her today and says she mailed it to meIt still has not arrived.I would reject wholeheartedly their request to remove my complaint and close this fileIf anything, I believe a major investigation of the company is warrantedPerhaps this is unknown to them but under certain circumstances a contract can be voided later onThis can occur when there was something wrong with the contract when it was initially createdThese types of contracts are void from the get -go, meaning that they cannot be enforcedFalsifying documents involves altering, changing, or modifying of a document for the purpose of deceiving another personFalsifying a document is a crime punishable as a felonyNeither Mrs [redacted] nor myself ever signed a document from Best Rate Moving and Storage Someone forged her name and mine as wellThis is not conjecture on my partI actually saw my signature on one of the legal documents contained in a fileBecause of the forged signatures, I know that the contract are not enforceable and as such, the contract was null and void from the very beginning [redacted] is entitled to and expects to get, a full (100%) refund of all monies paid by her to Best Rate MovingOn Saturday, July 18, I received a phone call from a representative of Best Rate Moving and StorageHer name is [redacted] I explained to her that this was nothing more than a bad business deal between them and usShe offered to check into a full refund on Ms [redacted] 's behalfShe is to call me on Monday, July with an answer as to whether or not a refund will be provided.I have in my possession a signed and notarized power of attorney form giving me absolute authority to speak on Ms [redacted] 's behalfI have also contacted the Kern County Sheriff Department and filed a complaint regarding the forgery of my name to legal documentsI have written a review on the website for [redacted] and provided that same website with photos of the storage yard that is leased by the management of Best Rate Moving and StorageThe photos are not very flattering but they are honest photosI believe there is deception, racing unbridled, in every corner, nook, and cranny of this businessFor example, the management is promoting their storage facility as a clean and safe place where you store your belonging and you can rest comfortably knowing you're in good handsThis STORAGE FACILITY IS NOT ONE STEP AWAY FROM BEING DECLARED A MODERN DAY UTOPIA FOR FAMILIES INVOLVED IN THE MOVING PROCESSPLEASE, PLEASE,....LOOK AT THE PHOTOS I'VE POSTED on the website ***The advertising done by the company is not only and misleading, it is done intentionally by the management teamThe photos I posted are photos taken when we had our "stand-off" with Best Rate Managers and their employeesIf you look in the back ground of a couple of the photos you can see the company logo of BEST RATE MOVING AND STORAGE Appalling as it is, this is where they store your stuff This IS their actual storage facilityIt is filthy and clutteredBelongings are left out in the sun with no protectionI believe allegations of appetizing would stickDon't you? Please check into this won't you? I want to shield myself from any exposure from these pests in the future.Companies ran by individuals that don't know the meaning of ethical behavior or doing business in GOOD faith should be eradicated from our Free Market EconomyWhen we hear a person use the term " I have seen the light " they are generally referring to the fact that they have been enlightenedHowever if you're a cockroach, you'll run for cover at the first sight of lightPests like these need to be eliminated from our livesPests in our home or pests in our society, which is worst? I believe that pests found in the home is the lesser of the two evilsBugs don't have the ability to reasonSo they won't leave the house with a pre-meditated scheme designed to harm or injure other bugs emotionally or financiallyYou won't find the scheme tucked away in their wallet or in their briefcase (if they had briefcases or wallet's !) Pests in our society come in all shapes and sizesSome SOCIETY pests are like the snake found in the grass or found basking in the sunThey can bite you and the bite is likely to hurt, but you will surviveHowever some SOCIETY snakes are venomous and a single bite can killSOCIETY snakes are known for their ability to WOUND EMOTIONALLY AND FINANCIALLY They cannot spell the word "Ethics", they exploit their workers, and over-bill the life blood of their business...their customers.David CheneIf you have any questions, please feel free to call meThanking you in advance for your consideration I remain respectfully yours, [redacted] ***Attorney-in- fact for [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Best Rate Moving and Storage chose to submit a generic response to my complaint which was filed with the Revdex.com of San Diego and DOTBoth of these are governing agencies that oversee the moving industryTheir response indicates how cartoonish they areWhat was never addressed by them were any of the specific details submitted in the original complaint by me.For example, they never addressed the reason or gave a legitimate explanation as to why the two men were three days late showing upAs indicated in their response, customers are to be available the entire day of arrival of the truckWe wereAll of the delays were caused by Best RateWe sat at home and waited...and waited...and waitedOne of their own men expressed his concern that the estimate was way to highThe estimate was for over pounds of personal propertyHe and I agreed to inventory the belongings togetherIt was after this that he called his boss [redacted] ***, where he was told to re-estimate the cost of moving the belongings by using cubic feetThis bait and switch tactic was used on meI didn't biteThe bait smelled badThis ploy or inducement to add pressure to the client is deceptive and malicious.Also addressed in their response was that they were hopeful that their movers did not need to sit down with the customer and explain the terms and conditions of the contractIs there a person in America that would not want to address the fact that none of their forms were complete? Every form was incomplete..Spaces that were to be filled in, were left blankI was to sign the forms and "trust" them to be honest? No coherent or lucid adult would sign a contract without any of the details being disclosed.This company also alleges that their client (us) received a pamphlet from them titled "Your rights and Responsibilities when you move." This statement is 100% falseThe day the movers showed up,one of the men gave me the pamphlet but then tuned around and took it when he got into the truck to leaveI hadn't read it, he knew it, but he still drove off in the truck.Perhaps the most offensive statement in their entire response is the one that alleges that moving companies cannot predict when customers wish to change their order for their moveWe never changed The men that showed up for the move were three days late and tiredThis was witnessed by not only me but three of my friends who were there that nightAll three of them watched the entire move.Best Rate Moving and Storage couldn't and didn't address the reason why their FINANCIAL AGREEMENT was intentionally left BLANKThis is where the pressure was applied: Either sign the form or we won't move your belongingsI told them to go ahead and unpack the truckAfter thinking about it, they drove off with the personal propertyIn their state of confusion, weariness, and frustration they forgot to collect the financial agreement that they had tried to pressure me into signingI still have that form in my possession if anyone would like to receive a copy of itThe form is blankNo names,no addresses,no final chargesThe form allows their company to charge any amount they might wish if left incompleteIf an individual was trusting enough to sign the thing, the company could charge any amount they wantedThe form clearly states that the client agrees to pay for the above listed charges, regardless of any type of dispute they might have with the companyWhile speaking to a representative from the Department of Transportation she agreed that full disclosure should've been made by the moving companyIn an attempt to intentionally deceive and cheat the public (Senior Citizens too - I'm an old guy! ) Best Rate Moving and Storage should be investigated by law-enforcement for elder abuse, doing business in BAD FAITH, and deceptive advertizingTheir license should be revokedIt is companies like theirs that cast a dark shadow on the moving industryThe many HONEST and LAW ABIDING individuals employed by this industry deserve better representation that that of Best Rate Moving and Storage Best Regards, [redacted] ***

First, we would like to apologize for any inconvenience that the customer may have experienced during their move We regret that the customer found it necessary to file a Revdex.com complaint, It is never our intention for our customers to be less than satisfied with our services Time of arrival is depending on many elements such as road, weather and mechanical conditions which are beyond our controlUnfortunately the customer went out of town and the carrier had attempted delivery during that timeAlthough we work very hard to meet our customer’s requested piand delivery dates, sometimes it is not always a possibility for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable The customer was asked what the first available date they will be ready for deliveryThe customer stated 06/25/ From that date we have up to business days to attempt the delivery of the shipmentWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routes Everything that was agreed upon is in writing and it is the customer’s responsibility to verify all their needs are included in the original estimate Customer says that he has already paid the $deposit and half of the remaining balanceWe understand the customer is frustrated and this is why we are looking into repairing the wrongWe are currently working on calculating the days that we were delayedWe will compensate the customer accordingly and without requiring the customer to file a claimNormally when something goes wrong during a move, we handle the situation through claims which are analyzed by a third partyWe do go above and beyond for our customers and many times allow amounts beyond our legal liability depending on the circumstances of each case We trust that the above explanation enables the customer to better understand our position in this matter