Best Rate Moving & Storage

The customer will be compensated based on what is determined to be our legal liability through the claims process, like all customers who have any troubles Should be be determined liable for any/all items on their claim the monetary compensation is based on the customer's choice of valuation coverage that they signed for the day of the move Similar to auto insurance, if you select the basic liability to cover you and there is an accident, you cannot request to be compensated in any other way than what you chose You cannot make the company pay full replacement value if you did not select and pay for it This is the law If they insist on arbitration, the law requires all movers to have an arbitration company Movers pay a fee to sign up for their arbitration services If the customer wishes to go to arbitration they may contact us or CSI and arbitration information will be sent to themBest Rate has no problem participating in arbitration should the customer dislike the settlement offer However, if they proceed they may just get the damages approved at the rate of $per lb per article (which is the valuation option they signed for the day of the move) and without the offer of $as an additional gesture of good faith We are NOT obligated to provide any compensation beyond the legally determined liability We are reaching out to the customer by offering them the generous $additional gesture We regret that the customer felt the need to continue their complaint with the Revdex.comWe trust that the above explanation enables them to understand we are trying to work with them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have send both the Revdex.com and the Best Rate Moving Company all documentation, correspondence and contracts enough to get this claim solvedWhy no one has not looked into for the past months is inexcusableI was overcharged 2,I have all the boxes and everything that was listed on my contract, and that does not equal the square footage that I was chargedI have kept everything in case an adjuster/examiner needs to come and witness all of my allegations against this company Regards, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My response: [redacted] , so I have a few problems with their responseFirst of all, when I have my belongings the day of our move and they don't show up at the final destination, then yes, there is a problem and I am going to point the finger right at the moving company, Best Rate Moving & StorageThey are responsible for doing one job, handling my belongings in a caring manner and transporting them from one location to another and when we pay for a full-service move that does not mean throw all of my clothes in a box with no hangars to hang neatly, with gels and other bathroom products (incompetent and contractually this move was not fulfilled by Best Rate Moving & Storage)They couldn't even do that right!.All of these missing items happen to be very valuable and for some reason they didn't so upI have ZERO tolerance when it comes to a horrible company that doesn't provide the contracted service it was paid to doFrom damaged items, ruined items and even worse, expensive items go missing they (Best Rate) had decided to take advantage of a family in a desperate situation to move because of a new job startingI don't know why they keep taking up my time dealing with this, when they need to take responsibility for their actions.This company gave me a price, starting packing up the truck and when I called the day of the move concerned about being charged more and stating that I didn't have a budget for the price to go up, Bri assured me everything would be fineI guess fine to this company means, we know you have to move today and are vulnerableBest Rate almost doubled their fee and then offered me a payment plan to act like we're doing something nice for meI was completely trapped and this company knew itThe refund of this bogus overcharged amount of $3,doesn't come close to the amount of damages endured by my familyThe damaged, ruined and missing belongings and not to mention all of the time to sort out this horrible pack job, and the emotions spent on this disaster well exceeds that amountBest Rates statement that I am on focused solely on defaming this company is incorrectThis company is what is itUntruthful and they have horrible business practices and I am going to continue to do what I can to get the word out regarding my experience until they take care of their customers and do what is rightThe thing is, they don't care about their customers or even doing the right thing by their customersI have first hand experience with this and can say this over and overLet me focus on their next statement that you see above in their response, "The customer did not reach out to us and give us the list of the items they were missing, no description of the items, no info whatsoever Therefore, we were not allowed the opportunity to search and/or try to fully rectify the situation before they posted all their allegations for all online viewers to see."Now they are just lyingAnother perfect example of the integrity and how Best Rate Moving & Storage worksSo, according to this statement above, it sounds like I have never reached out or provided any list of items or descriptions and that I just went online and wrote bad about them for fun, right? Well, here is e-mail proof that I have provided to them everything that they said I did not.See below dated 6/to Operations Manager, [redacted] ***: From: sste[ [redacted] ] Sent: Sunday, June 28, 10:PMTo: [redacted] Subject: RE: Please use this email- Thank you [redacted] , we took some time today to look again for items we knew we obviously gone and discovered some new missing itemsThanks for recommending looking thru everything again Items missings:- New Valentino special edition red studded flats, t-strap, matte red, studs red and all over the shoe, that I bought for [redacted] for our wedding on 12/(purchased 12/flown over from Hawaii , the last pairValentino didn't even have any left) that are not here, irreplaceable/priceless! I don't think I can go back and replay our wedding My wife is devistatedThis is tragicShe is in tearsWe are going to call Nordstrom tomorrow to see if someone tried to return them for cash as the receipt was in the boxPurchased on my credit card($1,amount wasn't provided in original e-mail, but I have since had Nordstrom send me my receipt)-TV Mount for 60' flat screen ($value)-Louis Vuitton the French purse (wallet m($750)(purchased at Neiman Marcus, Fashion Island Mall, Newport Beach, CA)- Louis Vuitton mini pochette ($490) Both Louis items were in the tote bag belowOut of Louis Vuitton items made the move and ( the Tote, see below was damaged with liquid and lotion)-Bathroom shelving unitItems ruined/damaged-Louis Vuitton Speedy tote bag ($1500) (shoulder strap missing) (purchased at same location as wallet mentioned above)- bunk bed drawers- damaged Cal King mattress - damaged entertainment center- clothes ruined, damaged, stained from movers packing wardrobe boxes with no hanger bar, as well as mixing clothes with liquid, lotions and other household products...not to mention time to un-pack items and loads and loads of laundry as well as dry cleaning that was done before the move still has to all be re-done.- broken plates- broken glasses- bath/body products wasted/damaged- box with some house cleaning items not secured and spilled has to be thrown out and replaced.Tipped the movers in Rancho Santa Margarita, [redacted] and his crew $each! I bought them cold beverages, lunch and even came from our hotel back to the apartment to bring them dinnerI even gave them some of my sneakersHad I'd known they'd steal all of this stuff they wouldn't have set a foot in my houseHow the hell do people take advantage of a family like this?So disappointed at yet another discovery with my wife's wedding shoes being stolenI can't get over this and when I say this, I mean everythingI don't think anything is worse than being in bed right now with my wife and seeing tears going down her cheeksThis is sickeningWe don't have a lot of moneyWe had a small wedding with just our kids and us at the Santa Ana Court House and this is one thing I wanted to do special for her and get her the shoes of her dreams for our special day [redacted] , there isn't much to say at this pointThe move you know all about...from hellIt gets more heartbreaking at this point This has taken enough time as it is, please fix this situation in a timely and proper manner, so at least we can look back on this one day and say, even though we were taken advantage of and it was the move from hell, [redacted] made things right.Please call me when you get inI may call at 830am your time or 9am as I am so distraught right nowIt's am and I probably won't sleepTaken to the cleaners, [redacted] PA attachments resized to medium and smallI hope that they all come thru [redacted] , now, does this company the one that just claimed that I haven't attempted to provide them a list of any damaged or missing items whatsoever start sounding like a company that can be trusted? I mean I just provided e-mail correspondence that I have clearly sent them something that they sounded pretty strongly about that I didn'tThey just told you, the Revdex.com, that I haven't tried in any way to provide them a list, nothing whatsoeverNow they are just trying to take advantage of me and are lying to make me look bad and continue to drag this outThat is why I will continue to fight for a full refund and damages that this company has caused my family and II will continue to warn others about their un-ethical business practices until this situation is resolvedThe items above; missing, broken, damaged add up to over $6,in re-placement costs alone[redacted] , I have more correspondence with this company if you need it, as well as photosIn the real world, when you pay for a service and that service is not provided correctly and is blatantly unsatisfactory, what will a good company do? They will recognize their mistake, take care of their customer with a refund and use the experience to improve their overall business practices, correct? Not Best Rate, they continue to not take responsibility for not properly executing a full-service move (that was the service paid for) not being done correctly A successful business will take pride in their company and the experience of their customer and refund themBest Rate just continues to make themselves look bad by treating me poorly and lying about us not contacting them and not providing them with our missing/ruined/damaged itemsAgain, to resolve this issue, I am seeking a full-refundBest Rate waiving of the $3,bogus charge they addwas a start, but far from enough, or satisfactoryThey are about $6,off on this[redacted] , are my next steps to file a police report or contact an attorney about small claims court?And no, Best Rate your response didn't help me better understand your position on these matters, or any of your business practicesYou take advantage of customers and I will have to continue to spend my already packed life and time having to address your companies shortcomings and failure to hold up to your end of the contract, as well as items that were stolen/missing, but I will continue to do so, and will state again; you will not take advantage of me, my family, my belongings or the situation I was in during this moveA move again is supposed to be a fun exciting time, and I like others hired movers for the ease and convenience of the idea of having moversYour company failed to live up to anything remotely close to a convenient full-service moveI hoped to have hired a company to take care of a family and our belongings during a cross-country moveYou company has been a nightmare to deal with and I hope and pray that you figure out where you dropped the ball and do what is rightJust as your Operations Manager [redacted] agreed with me over the phone that my family and I had the move from hell, I hope that someone there in a position of authority to make a decision on this before it goes to the next step, so that we can all move on from this horrid experience.Thanks [redacted] , [redacted] Regards, [redacted]

His company is a total SCAM! In May I spoke with [redacted] regarding my move in August, very sweet ladyQuoted me for a great price so I put down my depositMovers were supposed to come August 1st, they did but they arrived late I had to call the company just to see where they were and whoever the operator was had an attitude with meNeedless to say my price was $went up to $I really didn't care too much [redacted] assured me that my stuff will arrive at my new place in Newport, KY on August 14th that's why I went with this company although the contract says days, I've moved before and they've done it in weeksThis is where my frustration begins my stuff doesn't arrive til the 28th of August, but I was told it would arrive on the 14thThen the driver says I have to pay him before he unloads the truckSo I said ok whatever I just wanna be done dealing with this companyHalf of my stuff isn't here, my 50" LG TV, mattress box spring, head/ foot board, TV stand, and half of my couch! Who does this??? Then I call and speak to [redacted] and she has an attitude as if it's my fault my stuff is gone!!! She isn't helpful one bit, says she's gonna call back with updates, never doesDon't expect for them to reach out to you all they'll say is file a claim because this stuff happens all the timeSomeone really needs to investigate this company because this isn't fair to citizens like me who just want to move in peace, moving is already stressfulAll those positive ratings are a scam!!! I've talked with numerous people no one has had a pleasant experience with themThe fact that they aren't helpful when it comes to finding my stuff I'm going to have someone look into this company because people shouldn't have to go through this

First we would like to apologize for any inconvenience the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our servicesOvercharge: The customer had additional items which resulted in the additional CuFtAlso, the customer was provided the price for packing of the items they now required to have us pack, and signed the revised estimate instructing us to perform all of the services listed thereon and accepting the charges for this servicePer federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous given estimatesThe customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attestsThe customer was well aware of these charges prior to the move and during the move when they requested us to perform all the servicesThere was not an overcharge, the increase in the price is due to the change in the order for the customer’s move; which was not expected by our crew and only discovered upon arrival to the originWe were luckily able to accommodate such a substantial increaseDelay at Delivery: The sales representative cannot give the date or ETA for the shipment, once the job is booked it is transferred to dispatch and it is up to the dispatch to coordinate the delivery ETA (Estimate Time of Arrival)The customer was asked what the date will be the first available date they will be ready for deliveryThe customer stated ASAPWe used the date of the pickup as the customer’s first available date 12/30/14; from that date we have up to business days to attempt the delivery of the shipmentWe will not guarantee a date for delivery unless a dedicated truck was requested and paid forWe must take into consideration road conditions, weather, and mechanical issues that can affect truck routesEverything that was agreed upon is in writing and it is the customer’s responsibility to verify all their needs are included in the original estimateLoss/Damage: We have contacted CSI our claims service provider to initiate a claim file for the customer and allow them to file a proper claim as required by lawThe customer was sent login information 02/12/in order to file a claim online and up to date no claim has been receivedThe claim login information sent to the customer allows filing a claim for loss, damage, delay, overcharge, and complaintAll the above can and must be compensated through the claims process as required by federal regulationsPer Federal Regulations we must NOT voluntarily pay any claims unless filed in writing per the filing requirements and within the time limit allowed by lawOnce the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by lawFor further assistance with filing claims the customer may contact CSI directly at 877-274-or via email at [email protected] Please provide Claim ID when contacting CSIWe regret the customer found it necessary to file a Revdex.com complaint but we trust that the above explanation enables them to better understand our position in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear to not offer anything of worth to make up for the cost of materials I had to accrue in order to get by for two months(63) days with out my belongings(kitchen,clothes, motorcycle, etc) further more my motor cycle was damagedThere was a burn mark on my saddle bag due to neglegance, on Best Rates part as to where straps were placed in order to tie down the bike(to keep it from moving)Also, there is some sort of brown sap or glue like substance on my back of the bike that has driedIt will not come off of the bike, and will have to be sanded and repaiinted in order to remove itI have pictures before they picked it up and after it was deliveredThe driver that delivered the bike to my house is not responsible, he did an excellent job at protecting and securing the bikeHe also had pictures of the two marks, as evidence that they were not his doing, before loading the bike(Also expressing how obvious the two damage places are)That leaves the unprofessional party of three people that picked up my bike from our house in San Marcos responsible.
I am in the process of getting a quote to replace the saddle bags and a quote for fixing the paint job
Regards,
*** ***

My black leather chair was not on the truck when it made it to Atlanta I try filling a claim with csi and they said I had to wait months now csi is no longer handle the claim for best rate moving claim

We regret that you were not happy with your move. It is never our intention for our customers
to be less than satisfied with their move
Per Federal Regulations we must NOT voluntarily pay any
claims unless filed in writing per the filing requirements and within the time
limit
allowed by law.
On 09/01/we contacted CSI and requested that they send the
customer login credentials to their email and allow the customer to file a
claim for overcharge. Up to date no
claim. We urge the customer to file a
claim with CSI and provide all support they have and if they are due a refund it
will be paid through the claims process
For further
assistance with filing claim the customer may contact CSI directly at ***
or via email at ***. Please provide Claim ID *** when contacting
CSI

Again, if the customer feels she has received sub-standard service from Best Rate, this must only be addressed through filing a claim with CSIYou can file a claim for loss, damage, delay, overcharge, or general complaints (service)All of those listed can and MUST be compensated through the claims process based upon Federal RegulationsWe are unable to offer any monetary compensation to the customer until they file a claim and provide all the support required to allow our claims company to properly analyze the claimWe do go above and beyond for our customers and many times allow amounts beyond our legal liability depending on the circumstances of each caseWe regret that the customer feels the need to continue her complaint instead of filing a claim and seeking an agreeable resolutionWe trust that the above explanations enable them to better understand our position on these matters
Kind Regards,
*** **
CSI - Complaint Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com of San Diego,I do not accept the response of Best Rate Moving & Storage regarding my moving experience as they gave a generic company response that hardly addressed their companies incompetent move and stealing of my personal belongings. Best Rate knew we had a limited time frame with a cross-country move and did not tell us until all of our items were loaded onto the truck that my price was greatly increasedAs I mentioned before, I spoke to *** and she assured me that everything would be fineThey clearly took advantage of my family and I knowing that I could not just have them un-pack all of my things because of the time sensitivity of getting my items to me before I started my new jobThat is not the way to do businessSo, here is how Best Rate Moving & Storage worked in my situation... they see a family is in a time crunch to move , quote that family a price, address the families concern with the price, assure them that it will be okay, and then turn around and increase the price when they have all of my things loaded onto their truckThe movers even said, if we gave them a tip they would do what they could to get the price lowerI should have known there that this was going to be the start to the move from hellAfter the move when I had left message after message, e-mail after e-mail, I finally spoke to the Operations Manager *** *** who said over the phone that this does sound like the move from hell and was going to try to helpHer resolution was far from satisfactory and again, just sent me to their third party claim companyQuality companies that genuinely care for them customers, want to earn their customers for life don't just pawn people offI want to do all I can to make sure people are warned to not use this company.From packages not labeled and packed in-correctly, to horrible customer service, and then to just be swept to the side after they were paid and then directed to a third party company that I am supposed to follow up with, all has been and is a horrible experience If I pay for a full-service move, it is for the ease and convenience of a full-service moveI want a full refund for this move that was not done correctly, and I expect a full refundIf a company is contracted for a full-service move that is what I expectNot all of my items just thrown in boxes and ruinedWhy were no bars used in my wardrobe boxes? That is part of a full-service move, correct? Why were all of my families clothes just thrown into boxes? They obviously weren't hung up neatly for the ease and convenience (and contracted to do so...this company takes advantage of people and tries to take the easy way out), but rather thrown into boxes to be wrinkled, ruined, and quite timely to un-packWhy was I charged for this move when this company does not treat their customers fairly, tries to take advantage of them, and doesn't even do the one thing they are contracted to do correctlypack items and move them from one place to a new place?Not to mention that Best Rate Moving & Storage employees failure to package items correctly has led to broken glasses and dishware, ruined articles of clothing and dry cleaning that hasn't even been re-done yet because of what the cost will be because it was all of my dress clothes and numerous loads of laundry costing extra time and moneyI had all my dry cleaning done to start my job and now had to start this process over. This company and it's movers somehow lost/stolen my wife's irreplaceable wedding shoes that she wore one-time on our wedding night 12/31/She will never get those back, and has greatly affected our memories of our special nightThey have also ruined and stolen numerous other items that has led me to this processI will not be taken advantage of by this companyI do not want anyone else, any other family to be taken advantage of and I expect a full refund for this horrible experience.If you need the exact figure of my full refund that I expect, please let me knowI can also provide many photos of this company's incompetent packing and move.***
Regards,
*** ***

Hi ***,
I would like to make a rebuttal against the claim I made back in OctoberI did not realize I had to sign anythingI heard back from the moving company last week, and refuse to settle with them because they have not even addressed my initial claim that they overcharged me $I need to re open this claim, because I am thinking of getting a lawyer in this matter and need to know if that is good advicePlease let me knowSincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Problem: Regarding Complaint # ***, I wanted to give the Revdex.com my official response even though it was closed todayAn apology does not help explain why Best Rate consistently delivered horrific business practice and appalling customer serviceFrom refusing my form of payment, bait and switching the price without details of why, breaking the original contract, forcing me to pay a fee to get my things back that was nowhere stated in the original contract, and then losing of my boxes in their warehouse, continued run around, and refusal to return my calls or put me in touch with the director of operations their continual incompetence gave me no choice but to involve the Revdex.com as well as other authority channelsAn apology is not an acceptable offerI completed my claim with CSI for the two boxes they lost in their warehouse as well as a full refund of the $I was forced to pay to retrieve my things from their warehouseNowhere in the contract did it state that a cancellation fee was required to get my things backSecondly, it was the company's fault for refusal to accept my valid form of payment that required me to get my things back and find another moving companyDesired Outcome: Due to their breach in contract, I will accept a full refund of $and a full monetary compensation of $for my two boxes they lost
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Hi ***:I spent a hour and a half a couple days ago itemizing items not delivered and then got a call this morning stating that only items were listed which isn't trueThere were a lot moreI called them a few minutes ago asking for them to mail me a form and the woman said they willSo now I have to wait for thatThank you, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy response:
***, so I have a few problems with their responseFirst of all, when I have my belongings the day of our move and they don't show up at the final destination, then yes, there is a problem and I am going to point the finger right at the moving company, Best Rate Moving & StorageThey are responsible for doing one job, handling my belongings in a caring manner and transporting them from one location to another and when we pay for a full-service move that does not mean throw all of my clothes in a box with no hangars to hang neatly, with gels and other bathroom products (incompetent and contractually this move was not fulfilled by Best Rate Moving & Storage)They couldn't even do that right!All of these missing items happen to be very valuable and for some reason they didn't so upI have ZERO tolerance when it comes to a horrible company that doesn't provide the contracted service it was paid to doFrom damaged items, ruined items and even worse, expensive items go missing they (Best Rate) had decided to take advantage of a family in a desperate situation to move because of a new job startingI don't know why they keep taking up my time dealing with this, when they need to take responsibility for their actionsThis company gave me a price, starting packing up the truck and when I called the day of the move concerned about being charged more and stating that I didn't have a budget for the price to go up, Bri assured me everything would be fineI guess fine to this company means, we know you have to move today and are vulnerableBest Rate almost doubled their fee and then offered me a payment plan to act like we're doing something nice for meI was completely trapped and this company knew it The refund of this bogus overcharged amount of $3,doesn't come close to the amount of damages endured by my familyThe damaged, ruined and missing belongings and not to mention all of the time to sort out this horrible pack job, and the emotions spent on this disaster well exceeds that amountBest Rates statement that I am on focused solely on defaming this company is incorrectThis company is what is itUntruthful and they have horrible business practices and I am going to continue to do what I can to get the word out regarding my experience until they take care of their customers and do what is right. The thing is, they don't care about their customers or even doing the right thing by their customersI have first hand experience with this and can say this over and over Let me focus on their next statement that you see above in their response, "The customer did not reach out to us and give us the list of the items they were missing, no description of the items, no info whatsoever Therefore, we were not allowed the opportunity to search and/or try to fully rectify the situation before they posted all their allegations for all online viewers to see."
Now they are just lyingAnother perfect example of the integrity and how Best Rate Moving & Storage works. So, according to this statement above, it sounds like I have never reached out or provided any list of items or descriptions and that I just went online and wrote bad about them for fun, right? Well, here is e-mail proof that I have provided to them everything that they said I did notSee below dated 6/to Operations Manager, *** ***:
From: sste[***] Sent: Sunday, June 28, 10:PMTo: ***Subject: RE: Please use this email- Thank you
***, we took some time today to look again for items we knew we obviously gone and discovered some new missing itemsThanks for recommending looking thru everything again.
Items missings:- New Valentino special edition red studded flats, t-strap, matte red, studs red and all over the shoe, that I bought for *** for our wedding on 12/(purchased 12/flown over from Hawaii , the last pairValentino didn't even have any left) that are not here, irreplaceable/priceless! I don't think I can go back and replay our wedding My wife is devistatedThis is tragicShe is in tearsWe are going to call Nordstrom tomorrow to see if someone tried to return them for cash as the receipt was in the boxPurchased on my credit card($1,amount wasn't provided in original e-mail, but I have since had Nordstrom send me my receipt)
-TV Mount for 60' flat screen ($value)
-Louis Vuitton the French purse (wallet m($750)(purchased at Neiman Marcus, Fashion Island Mall, Newport Beach, CA)
- Louis Vuitton mini pochette ($490)
Both Louis items were in the tote bag belowOut of Louis Vuitton items made the move and ( the Tote, see below was damaged with liquid and lotion).
-Bathroom shelving unit
Items ruined/damaged
-Louis Vuitton Speedy tote bag ($1500) (shoulder strap missing) (purchased at same location as wallet mentioned above)
- bunk bed drawers
- damaged Cal King mattress
- damaged entertainment center
- clothes ruined, damaged, stained from movers packing wardrobe boxes with no hanger bar, as well as mixing clothes with liquid, lotions and other household products...not to mention time to un-pack items and loads and loads of laundry as well as dry cleaning that was done before the move still has to all be re-done- broken plates
- broken glasses
- bath/body products wasted/damaged
- box with some house cleaning items not secured and spilled has to be thrown out and replacedTipped the movers in Rancho Santa Margarita, *** and his crew $each! I bought them cold beverages, lunch and even came from our hotel back to the apartment to bring them dinnerI even gave them some of my sneakersHad I'd known they'd steal all of this stuff they wouldn't have set a foot in my houseHow the hell do people take advantage of a family like this?
So disappointed at yet another discovery with my wife's wedding shoes being stolenI can't get over this and when I say this, I mean everything.
I don't think anything is worse than being in bed right now with my wife and seeing tears going down her cheeksThis is sickening.
We don't have a lot of moneyWe had a small wedding with just our kids and us at the Santa Ana Court House and this is one thing I wanted to do special for her and get her the shoes of her dreams for our special day.
***, there isn't much to say at this pointThe move you know all about...from hellIt gets more heartbreaking at this point This has taken enough time as it is, please fix this situation in a timely and proper manner, so at least we can look back on this one day and say, even though we were taken advantage of and it was the move from hell, *** made things rightPlease call me when you get inI may call at 830am your time or 9am as I am so distraught right nowIt's am and I probably won't sleep.
Taken to the cleaners,
*** ***
PA attachments resized to medium and smallI hope that they all come thru ***, now, does this company the one that just claimed that I haven't attempted to provide them a list of any damaged or missing items whatsoever start sounding like a company that can be trusted? I mean I just provided e-mail correspondence that I have clearly sent them something that they sounded pretty strongly about that I didn'tThey just told you, the Revdex.com, that I haven't tried in any way to provide them a list, nothing whatsoever. Now they are just trying to take advantage of me and are lying to make me look bad and continue to drag this out. That is why I will continue to fight for a full refund and damages that this company has caused my family and II will continue to warn others about their un-ethical business practices until this situation is resolved. The items above; missing, broken, damaged add up to over $6,in re-placement costs alone***, I have more correspondence with this company if you need it, as well as photosIn the real world, when you pay for a service and that service is not provided correctly and is blatantly unsatisfactory, what will a good company do? They will recognize their mistake, take care of their customer with a refund and use the experience to improve their overall business practices, correct? Not Best Rate, they continue to not take responsibility for not properly executing a full-service move (that was the service paid for) not being done correctly. A successful business will take pride in their company and the experience of their customer and refund themBest Rate just continues to make themselves look bad by treating me poorly and lying about us not contacting them and not providing them with our missing/ruined/damaged itemsAgain, to resolve this issue, I am seeking a full-refund. Best Rate waiving of the $3,bogus charge they addwas a start, but far from enough, or satisfactoryThey are about $6,off on this***, are my next steps to file a police report or contact an attorney about small claims court?
And no, Best Rate your response didn't help me better understand your position on these matters, or any of your business practicesYou take advantage of customers and I will have to continue to spend my already packed life and time having to address your companies shortcomings and failure to hold up to your end of the contract, as well as items that were stolen/missing, but I will continue to do so, and will state again; you will not take advantage of me, my family, my belongings or the situation I was in during this move A move again is supposed to be a fun exciting time, and I like others hired movers for the ease and convenience of the idea of having moversYour company failed to live up to anything remotely close to a convenient full-service move. I hoped to have hired a company to take care of a family and our belongings during a cross-country moveYou company has been a nightmare to deal with and I hope and pray that you figure out where you dropped the ball and do what is rightJust as your Operations Manager *** *** agreed with me over the phone that my family and I had the move from hell, I hope that someone there in a position of authority to make a decision on this before it goes to the next step, so that we can all move on from this horrid experienceThanks ***,
***
Regards,
*** ***

First, we would like to apologize for any inconvenience that the customer may have experienced during their moveIt is never our intention for our customers to be less than satisfied with our services
Price Increase: to Our estimators are completely dependent upon the
customers to supply complete and accurate information about their inventory list and the services they will require to successfully complete the moveThe customer advised our estimator that he needed pieces (approximately cubic feet) to be packed and shippedThe binding price for just the pieces to be packed and shipped was $1,
Upon arrival to the origin the foreman saw that the customer had more items than they had mentioned for the estimateHowever, the movers do not automatically assume that everything in a residence is intended for shipping unless specified by the customer in advanceIf the customer fails to report to the movers that there are additional items the movers will start the work assuming that only the items on their list are the ones to serviceWhen a carrier finds that there is an increase in the inventory of items needed to be serviced they stop loading and issue a revised estimateat which point the customer has choices:
Move only the items which are listed on the original estimateThe customer would become
responsible for the packing and the transportation of the additional items that were not originally
ordered to be shipped; this would prohibit any additional items from being added to the list and avoid it
resulting in additional charges
Ship all items, original list plus additional items listIt is mandatory that the movers execute a
revised estimate to include all items, services and adjust applicable chargesThe customer will sign the
revised estimate in agreement that it represents the accurate list of items and services requested for
their move
Cancel the move altogetherIf the customer chooses to do so, the movers will unload any items
already loaded, stop any packing services being performed, and only charge the customers an hourly
rate for the time spent plus any accessorial service fees for services already rendered
The customer instructed the movers to continueOur movers packed and loaded pieces totalThe revised estimate was signed in agreement by the customer before the unloading of the truck to which their signature attests
Further, the customer required additional accessorial servicesThere were stairs at the destination, an elevator at the origin, and a long carry service provided for this customer’s moveThese are unexpected services as well that we were not informed about for the estimateThese charges along with the charge for the additional cubic feet are the reason for the increase in the priceAll information about our fees for any of these services are listed on the original estimate which is emailed to the customer before the move with plenty of time for them to review, ask any questions, and make an informed decision whether they would like to sign in agreement to our terms and conditionsThere should have been no confusion about the change in the price; there are not any hidden feesAll this was unexpected for our movers as well
Delay Delivery:
Also on our original estimate which is emailed to the customers before the booking of their move it details about our delivery timeframesThe customer was asked what is the 1st available date they will be ready to accept their delivery, and they stated 07/31/Per our applicable tariff and the bill of lading (which is the legal and binding contract which
governs this move) we aim to deliver close to the customer’s 1st available date, unfortunately, that is not always an optionThere are so many ever-changing variables in the moving industry that most all carriers allow up to business days from the first available date chosen by the customer to deliver
Contact:
We are in our busy season and it is not economical (from a business standpoint) to sit down at a computer and type when it is much more efficient and much, much more effective to communicate directly with our customers via telephone; this way our customers can ask questions as we speak and get immediate answers
However, should the customer still feel they have been overcharged or experienced a delay they may seek compensation through filing a claim with their 3rd party claims company CSIThe customer was sent an email containing his unique assigned claim id and the instructions on how to file his claim onlineShould the customer require assistance with filing their claim they may contact CSI directly at *** Monday through Friday am to pm (EST) or online at [email protected] Please provide the claim id # *** when contacting CSI
We regret that the customer felt the need to file a claim with the Revdex.comWe trust that the above explanations enable them to better understand our position on these matters

First, we would like to apologize for any inconvenience that the
customer may have experienced. It is
never our intention for our customers to be less than satisfied with our
services.
Actual Cubic Feet/Loss or Damage/Overcharge: Per Federal
Regulations we must NOT voluntarily pay any claims unless filed in writing per
the filing requirements and within the time limit allowed by law. Therefore, we would like to encourage the
customer to file a claim with our 3rd party claims company *** and
submit all the evidence they have to support their claim. *** is a neutral 3rd party and
will advise us if we have inadvertently overcharged the customer. We will refund any overcharge which may be
determined to be due directly from Best Rate to the customer
We have contacted *** our claims service provider to
initiate a claim file for the customer and allow them to file a proper claim as
required by law. The customer was sent
login information on 09/21/in order to file a claim online and up to date no
claim has been received. The claim login
information sent to the customer allows filing a claim for loss, damage, delay,
overcharge, and complaint. All the above
can and must be compensated through the claims process as required by federal
regulations. For further assistance with
filing claim the customer may contact *** directly at *** or via email
at ***. Please provide Claim ID *** when contacting
***
We regret that the customer found it necessary to file a Revdex.com
complaint, but we trust that the above explanation enables them to better
understand our position in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It seems that Best Rate Movers find all of this amusing and that their position on the matter is exempt from any type of consequence -good or bad- and that we will simply comply to their wishes and fantasiesI wish all of the individuals associated with Best Rate Movers the very best in the futureI am confident that the person/persons causing this intentional grief to the public will have to answer to the public for their actions
Regards,
*** ***

First, we would like to apologize
for any inconvenience that the customer may have experienced during their move. It is never our intention for our customers
to be less than satisfied with our services
"text-align:justify">We have contacted CSI our claims
service provider to initiate a claim file for the customer and allow them to
file a proper claim as required by law.
The customer was sent login information on 09/01/in order to file a
claim online and up to date no claim has been received. In the mean time we have placed a trace on
the missing items and are currently awaiting on response from customers on the
same routeIf the items are located, we will ship them to the customer and notify
CSI to close the claimIf the items are not found the customer will be
compensated as per our legal liability and through the claim processWe urge
the customer to file a claim for missing items as both the claims process and
the tracing of the items take timeSince this move was an interstate move it
is governed by federal regulations which allow up to days for the
processing of the claim
We apologize for the time it
takes our representatives to respondWe do try our best to get back to our
customers as soon as we possibly can and in an orderly fashionIt is our busy
season and all of our representatives are busy assisting many customers with
their special move needs
For further assistance with
filing claim the customer may contact CSI directly at *** or via email
at ***. Please provide
Claim ID *** when contacting CSI
We regret that the customer found
it necessary to file a Revdex.com complaint, but we trust that the above explanation
enables them to better understand our position in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***Hi ***:I spent a hour and a half a couple days ago itemizing items not delivered and then got a call this morning stating that only items were listed which isn't trueThere were a lot moreI called them a few minutes ago asking for them to mail me a form and the woman said they willSo now I have to wait for thatThank you, *** ***

We regret that you were not happy with your move. It is never our intention for our customers
to be less than satisfied with their move
Per Federal Regulations we must NOT voluntarily
pay any
claims unless filed in writing per the filing requirements and within the time
limit allowed by law.
On 09/01/we contacted CSI and requested that they send the
customer login credentials to their email and allow the customer to file a
claim for overcharge. Up to date no
claim. We urge the customer to file a
claim with CSI and provide all support they have and if they are due a refund it
will be paid through the claims process
For further
assistance with filing claim the customer may contact CSI directly at ***
or via email at ***. Please provide Claim ID *** when contacting
CSI