BestBeautyBoutique.com

This person was refunded $and it's been confirmedPlease close this dispute their is not merit

We sent out your Hair Spray, we can issue you a refund, or send you another packageI am guessing it was caught in the high volume shipping season and is lost in the usps system

We issued a refund for the 3rd product please check your card, this product has been discontinued and we can't ship out a 3rd productYou have been issued a refund.***

Revdex.com:
Thank you so much for contacting this business on my behalf I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI would like a refund of the full purchase price Please let me know if the business will actually refund me
Regards,
*** ***

I wanted to Thank you, as the complaint has been resolvedI have recieved a refund on my card for the full amount.Thank you for your help.***

We sent out your Hair Spray, we can issue you a refund, or send you another package. I am guessing it was caught in the high volume shipping season and is lost in the usps system

we have canceled the order and the customer has been refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 Has there been any further communication from this company?  They said they would refund my money, but I haven't heard anything further-have you?Thanks again for your help,[redacted]

This person was refunded $700 and it's been confirmed. Please close this dispute their is not merit

Review: I placed an order on-line on February 10, 2015 for 7 items totaling $97.93 (Order #**; Customer ID # ** according to the company's records) which was paid by credit card. I called the company phone number several times and left messages - no one ever responded - and sent an e-mail message demanding either the products I ordered be delivered or send me a refund - NO ANSWER, NO PRODUCTS, NO REFUND. I am furious and would be grateful for any assistance you can give in this matter.Desired Settlement: I would very much like the products ordered but in this case I'll take the full refund of $97.93.

Review: ON 7/17/14 I MADE A PURCHASE ON A SITE CALLED WWW.BESTBEAUTYBOUTIQUE.COM THEY SENT ME A BOGUS US POST OFFICE TRACKING NUMBER AND WHEN I PULLED UP THE TRACKNG NUMBER ONLY HAS A PRE-SHIPMENT NOTIFICATION.

THEY NEVER SHIPPED MY PRODUCT AND CHARGED MY VISA DEBIT CARD $31.50. I HAVE CONTACTED THEM SEVERAL TIMES THROUGH EMAIL AND LEAVING A VOICEMAIL ON THEIR PHONE LINE.. NEVER ABLE TO SPEAK TO A REAL PERSON.

THEY EMAILED ME SAYING THAT THEY DID NOT HAVE MY ITEM AND THAT MY CARD WOULD BE REFUNDED. I HAVE COPIES OF THE EMAILS IF YOU NEED THEM AND ALSO COPIES OF THE USPS TRACKING NUMBER.

I CANT HELP TO THINK THAT THIS A FAKE WEBSITE AND THEY TAKE PEOPLES MONEY WITHOUT REFUNDED THEM.Desired Settlement: I WANT A REFUND IMMEDIATLY...I HAVE CONTACTED THE FTC AND POSTED COMMENTS ON THIS COMPANIES FACEBOOK PAGE, BUT THEY STILL HAVE NOT REFUNDED MY MONEY BACK TO MY CREDIT CARD.

Business

Response:

We gave her a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have received my refund.

Regards,

Review: On 4/24/2015 I ordered two bottles of Peter Thomas Roth Retinol Fusion AM Moisturizer (code #[redacted]). My order number is[redacted], and my customer ID #[redacted]. My credit card was charged and this bill has been paid. I have yet to receive this product despite repeated emails and attempts to call this company.Desired Settlement: At this point I desire a refund in the amount of $136.00 for the undelivered product.Thank you,[redacted]

Review: I made a purchase from this website on 12/17/14. My account was charged the correct amount of $51.75 on 12/19/14. I recieved a payment confirmation [redacted] on 12/17/14. Since then I have tried to contact the seller via [email protected]. I also tried contacting the number the site has listed which is (888) 323-1481. I have heard nothing back. I checked the order status on the website and it says that nothing has been shipped as of today 1/6/15. This website is a complete scam and I want my account refunded. the $51.75. Looking at other complaints, I see that I'm not the only one who they have failed to provide service to. The website should be taken down because it is obviously fake.Desired Settlement: I want my account refunded $51.75.

Review: I ordered product from this company. I ordered three of the same product and was clearly billed for 3. My card was charged for 3. When I received my shipment I only received 2 of the 3 products. There was no remittance or anything inside the box except 2 of my product. I fear that I'm forever out of luck. It comes down to my word against theirs unfortunately. Usually if something is on back order and even if it's not there's some kind of remittance slip inside the box the product was delivered in. I have attempted contacting this company multiple times in multiple ways. NO RESPONSE!!! I just want my product!! I think they should be shut down based on all the complaints. We all know there's numerous other issues from people who simply don't want to take the time to report an issue.Desired Settlement: I want the 3rd item I ordered. I have all necessary information if needed including my receipt, my emails, a picture of my box when it arrived, a picture of the mailing label on the outside of the box, etc.

Business

Response:

We issued a refund for the 3rd product please check your card, this product has been discontinued and we can't ship out a 3rd product. You have been issued a refund.

Review: I purchased a hair tool on 2/5/16 they immediately took the 78.75$ out of my account and then I got an email saying they had shipped my order on 2/9/16. I have tried to track it and the usps tracking number never would pull up any information. The only thing it says is pre shipment information received. I have sent several emails now and tried to call which I cannot get anyone on the phone nor have my emails been responded to. It's currently 2/16/16 the tracking information has said he same thing his whole time. I want my package or I want my money refunded. I have read numerous reviews which haven't been good at all. They have a website which is called beauty lavish but the number tells you to call best beauty boutique he whole operation sounds fishy. This place sounds like a scam.Desired Settlement: I would either like my package or to have a refund this has been an ordeal. It's extremely bad business.

Review: I made a purchase on this website before reading all of the Revdex.com complaints. Now I am worried, if not certain, this company will also simply charge my credit card (as they already did without me being allowed to cancel my order) and provided a bogus shipping number. I hereby demand refund of my credit card payment for Order ID [redacted] in the amount of $77.90 and that this company not engage in any more fraud with respect to my credit card.Desired Settlement: I request refund of any credit card charges

Business

Response:

we have canceled the order and the customer has been refunded

Review: I placed an order on 07/14/2015, my credit card was billed 07/15/2015 and I have yet to receive the products I ordered. I left several messages on voice mail as well as email over the last several weeks and have yet to be contacted regarding the products I ordered. I am in the process of having the charges disputed on my credit card.Desired Settlement: I want my money refunded.

Review: I placed an order on July 22nd 2015, and the status of my products is still "processing" and it is already August 9th. I have reached out to Best Beauty Boutique numerous times through emails and phone calls but have received no response. I would either like to receive my items or cancel my order immediately.Desired Settlement: I would either like to receive my items or cancel my order immediately.

Review: On 12/23/14, I ordered a product online from Best Beauty Boutique's website. I received confirmation of the order and they withdrew the funds from my checking account ($40.25):

Thank you for your order!

Order Information

Merchant: BESTBEAUTYBOUTIQUE COM

Invoice Number: [redacted]

Billing Information [redacted] 760-912-1767 Shipping Information [redacted] Shipping: US $7.25

Tax: US $0.00

Total: US $40.25

MasterCard

Date/Time: 23-Dec-2014 11:45:17 PST

Transaction ID: [redacted]

By the beginning of January, I still hadn't received my order so I phoned the company. Their instructions are to send an email if it regards an order. I did that. No one responded.

On 1/5/15, I sent another email and left a vm on their system stating that if they did not return my call or answer my email I would file a dispute with my bank over the charge. Additionally, I looked up my transaction history, and from their site it appears that the item has never even been shipped.

As they are completely unreachable by phone, do not answer emails, and do not ship out products that they have been paid for, I can only surmise that the company is committing consumer fraud.Desired Settlement: I would like the company investigated for legitimate business practices.

Additionally, I want a refund of $40.25 to my account that Revdex.com was authorized to receive in payment for a product that they never shipped out (and perhaps don't even stock). As stated, I will also file a dispute with my bank over the charge.

I ordered product in July 2015, the item showed as processing for 3 months. I called the number provided three times, left messages. I emailed them twice inquiring about by order, no response. Luckily for me I made my purchase using PayPal and they are working on getting my refund. Last time PayPal checked, BestBeautyBoutique had no funds available for refunds. This company is a big rip off, stay away!!