BestBeautyBoutique.com

Review: I have tried numerous times to contact Bestbeautyboutique.com by phone [redacted],or as they state on their website by email [redacted] My order was placed with them on 1/23/2014 Thursday 8:08 AM and to this date they have not returned my call or email messages. They did charge my American Express Card $46.25, If they can not produce the product please return credit back to my American Express Card for which they billed on 1/23/2014 in the amount of $46.25.Desired Settlement: Refund back to American Express Card in the amount of $46.25

Business

Response:

This person was issued a refund.

Review: I ordered 4 items from Best Beauty Boutique online and received only 2 despite being charged for the full amount. After several attempts over multiple days to contact customer service via the phone number on the website I have been unable to reach anyone in person nor received a response to my emails to their customer service.Desired Settlement: I would expect to get a response from the company regarding either efforts to get me the missing items from my order (preferred) or an immediate credit.

Review: An order was placed on 2/5/14 and shortly after the business was contacted to cancel the order. No response was received for days and the order was still shipped and mailed to my address. The package was immediately sent back to BestBeautyBoutique and no refund was ever issued. After countless attempts, they have failed to contact me after several emails, phone calls, voice messages, and letters sent via postal mail.Desired Settlement: I would like a refund for the cost of the order that was returned to BestBeautyBoutique.com, invoice number: [redacted] in the amount of $45.25.

Review: On May 16th, I ordered cosmetics from this online retailer. I received only a fraction of my order and when I e-mailed complaining of the situation that very day, I didn't get a response. The next day, I realized the one of the lotion's I ordered was expired on 8/2013 and that's when I felt like perhaps this online retailer was being very shady. I called the official makers of my lotion and was told that it is illegal to sell any sort of expired cosmetics. Son on May 20th, I e-mailed saying I would like to return my partial order back and would like a full refund back. Still I received no response. When I went to the website and called there 800 #, it's an automated answering machine stating to e-mail all questions (which I had been doing with no luck). On June 3, I e-mailed them once more after shipping out my package back to there warehouse with still no response. After waiting couple more days with no e-mail responses and no refund in sight, I decided to e-mail them one last time today (June 9) to see if there could be possibly an update. I checked trustlink.org and I noticed that I am not the only customer to have been left in the dark. Honestly, I doubt at this point I will get my money back. However, I don't want other future customers to have to be scammed the way I was. I believe this business needs to be investigated and further action taken by Revdex.com.Desired Settlement: Yes, I would like a full refund and I would like the business to change there customer service practices where they need to respond in 24-48 hours for all questions and comments. I would like there business license suspended until the proper changes are made.

Review: I place an order 10/3/15 and I received an email saying it shipped on 10/8. It is now 10/16 and the supposed tracking number still says pre-shipment and I cannot get ahold of the company. I have tried calling numerous times as well as email all to no avail.Desired Settlement: I would like a refund of $189.75 that was taken from my account.

Review: I placed an order on the bestbeautyboutique,com on 2-17-15, I promptly paid $125.93 for the product's. I have emailed them multiple times with no response and have called to only be able to leave a message. Still no returned call.

I have asked that they issue a refund or simple send the product that I order. No one ever responds. This site needs to be shut down so there aren't any more victims to this scam. They are thieves hiding behind a web page.Desired Settlement: I would prefer to have the product I ordered but if they do not have the product then a refund is necessary.

Review: I placed an order on May 29th 2015 for hair products totaling $43.25. The same day the charge was put through on my debit card and they received their $. On May 31st, 2015 I received an email saying that they had shipped my products. After multiple emails and multiple phone calls and messages left to their 1800 number I have still not received my product and it is August 18, 2015.Desired Settlement: I would like them to credit the money back to my card.

Review: I ordered from this "company" on March 2nd for a one week delivery. It is now the 18th, and I have been trying to contact this company by phone and by e-mail since the week was up. They do not respond. They do not answer the phone. They are scamming people left and right, why are they allowed to continue to cause people so much hassle? Thank you for your order! Order Information Merchant: BESTBEAUTYBOUTIQUE COM Description: OrderID [redacted] Invoice Number: [redacted] Customer ID: [redacted] Total: US $30.00 [redacted] Date/Time: 2-Mar-2015 21:15:47 PST Transaction ID: [redacted] (spaced the first two numbers because your input system thinks its a social security number)Desired Settlement: I would like my products immediately, two, not one, before the 22nd as these are gifts. If this can not be done, I would like a refund of thirty dollars, as well as an apology fee of twenty. This is the receipt of their theft from me.

BEWARE!

I cancelled an order at this business. They agreed, but kept my $30.

I wrote several emails, so it was NOT an oversite.

They simply stole my money.

Review: On January 16, 2016, I purchased two hair care products from Best Beauty Boutique. To date, I have not received my order as I ordered and paid for these products on-line. I was charged $33.75 for the order. Several times, I have e-mailed and called the company, and I have not received any reply. No attempt has been made on the part of the company to look into the problem and resolve this issue by ensuring I get the merchandise or a refund. I have a USPS tracking number, and on February 4, 2016 I went to the post office to inquire about the package that the company told me was shipped. The postal clerk informed me that the package is still in California, not in Virginia. I would truly appreciate any assistance you can provide in resolving this issue.Desired Settlement: I would like to get the merchandise I paid for which was item [redacted] Paul Mitchell Ultimate Color Repair Shampoo 8.5 oz., and item [redacted] Bain De Terre Coconut Papaya Ultra Hydrating Conditioner 13 oz. If I cannot get these two hair care products, then I would like a refund.

Review: I placed an order on February 23, 2015 from BESTBEAUTYBOUTIQUE COM. They charged my card and I have still yet to receive my product. I have attempted several email and voice messages with no response. I want a full refund immediately. My order was for $31.98.Desired Settlement: I want a full refund of $31.98 immediately.

Review: Made online purchase of products 12/20/15. On 12/22 I received an email that items were shipped, but tracking information that was supposed to be there, was missing. I tried to email the company, but emails were returned. I tried calling the company, an automated response took a message, but no return call was ever made. Upon reading the reviews and "F" rating on Revdex.com, I realize that this business simply took my payment with no intent of sending the merchandise.Desired Settlement: I receive my $90.76 back and that the site be taken down so no more "false" purchases can be made

Business

Response:

We sent out your Hair Spray, we can issue you a refund, or send you another package. I am guessing it was caught in the high volume shipping season and is lost in the usps system

Consumer

Response:

Thank you so much for contacting this business on my behalf. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I would like a refund of the full purchase price. Please let me know if the business will actually refund me.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: A few weeks ago, I ordered two of the Philosophy body washes from this website. One for me, and one as a gift. When I received my package, only one was included. Thinking maybe I only ordered one, I checked my credit card statement. To my surprise, I had paid for two. Upset, I called the company and also emailed them numerous times. The phone number brings me straight to voicemail and they do not respond to emails. Although I have complained countless times, they continue to ignore me.Desired Settlement: I would like a full refund of my money or I would like the product I ordered to shipped out to me asap.

Business

Response:

You were issued a full refund on the product please check your credit card statement

Review: I ordered a hair dryer online at Best Beauty Boutique.

Order#: [redacted] Order Placed: 05/17/2015.

Items Ordered:1 of : Cricket Friction Free Travel Dryer

Price: $38.00

Order Summary:

Product Subtotal: $38.00

Tax: $0.00

Shipping & Handling: $7.25



Grand Total: $45.25

Order Status: Shipped

Order Comments: USPS tracking code - unable to put in as was mistaken for my credit card number. Will supply if needed.

I waited but heard/received nothing.

First I tried to contact the company. There is nothing under the "about us" section of their website. I got a phone number and tried it on several occasions but could not get a customer service person or a real person for that matter. On June 22 I tried to track the package using the code listed as the tracking number and got the following info from the USPS.

Image of a progress bar displaying pre-shipment status pre-shipment

Product & Tracking Information

Postal Product:

Priority Mail 2-Day™

Features:

Insured

USPS Tracking™

DATE & TIME

STATUS OF ITEM

LOCATION

May 21, 2015

Pre-Shipment Info Sent to USPS

The U.S. Postal Service was electronically notified by the shipper on May 21, 2015 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if/when available.

I realized that this company was not what it seemed to be so I then looked up the Revdex.com and filed this complaint.

Thank you in advance for anything you can do regarding this. I am also going to check with my bank and see if this company has made any other charges to my account and see if the bank will contact them. I should not have waited so long but I thought it probably would take several weeks for them to get the product out to me..Desired Settlement: I would like a refund.

Review: I recently made a purchase from Best Beauty Boutique after doing a google comparison shopping search of the product. bestbeautyboutique.com offered the best price for the product so I ordered it. I was told I would receive a tracking number to follow my purchase which I have not. Company policy claims to ship orders out within 4 working days of receipt. It has been 7 days and my order has not been shipped nor has an estimated delivery date been given. I am acting so promptly because after researching the company, I see that this is a pattern with the company- items ordered are not shipped after months of attempts to contact the company. I have tried contacting the company which CLAIMS to have a live chat hotline from 9-5 each weekday, but all I get is a recorded voicemail asking to leave a message. Emails to customer service have provided no response. My payment was accepted promptly, but no action has been taken to provide the service advertised.

If I receive my product promptly, I will drop my claim against the company. Otherwise this business should be red-flagged and shut down- it is not a viable company and does not provide the services, customer service, or products it promises.

IF MY PRODUCT IS NOT DELIVERED PROMPTLY, I EXPECT A FULL REFUND FOR THE CHARGE MADE TO MY CREDIT CARD.

If this company is receiving payments and not delivering products or refunding $ unless a claim is filed, it should not be allowed to continue operating and legal action should be taken against it.Desired Settlement: I would prefer to have the product I ordered delivered to me PROMPTLY as advertised. If the company does not have the product or is not operational I expect to have a full refund credited to my credit card.

Review: I ordered a product from this business on November 3rd. I received an email on November 4th, 2014 stating that my order had been shipped with a USPS tracking number. When I tracked the number the USPS website ONLY stated that they were notified that an item was to be shipped but were waiting. I have tried calling and emailing them to no avail. They will not return my calls or emails.Desired Settlement: I would like a refund IMMEDIATELY!

Review: On 6/1 I placed an on line order for a hari product. The charge was put through on my debit card on 6/2 in the amount of $20.25. As of today 7/7 I have still not recieved my item. I have attempted to contact the company several times first by email as that is how they request to be contacted and then by phone. Both with no response. No one has emailed or called me back at all.Desired Settlement: I would like to have my item delivered to me immediatly or have my debit card credited if they are not able to supply the product immediatly at this point.

Consumer

Response:

I wanted to Thank you, as the complaint has been resolved. I have recieved a refund on my card for the full amount.Thank you for your help.[redacted]

Review: Ordered: 2 of Paul Mitchell Tree Lemon Sage Energizing Body Lotion 6.8oz (product code #16174) at a cost of $24.50

I paid with my Visa card and it was paid by Visa.

The product was never delivered to my Mother and I cannot get an update from the company. Tried online and telephonically--no response!Desired Settlement: I prefer the company to deliver on the order as requested and paid. If they are unable to deliver on the product, refund all of my money.

Review: I ordered a product from this company March 13, 2015. The companies website states the order is in process, yet has not shipped.I have tried to contact the company via email and phone, I haven't received any responses back. I have asked for my money back and constantly call and email to get some type of response.Desired Settlement: I want a refund for the product that was never delivered.