I scheduled a Drunk History Tour of San Francisco on **MAR16 through their web site. I contacted them 48 hours in advance to ensure the tour was still on as rain was predicted for Saturday. We showed up early to have a bite to eat. We were at the appointed meeting spot, [redacted], 15 minutes before the scheduled start time. When no one else or a tour guide was there by the start time, I tried contacting them. First I called the number listed on their [redacted] page & web site, the number was disconnected. Then I tried using their online chat support which they state is available Wednesday through Sunday worldwide, it was not available. Today they finally responded & wanted me to reschedule.
Revdex.com:At this time, my complaint, ID [redacted] regarding BestTours.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding BestTours.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Best Tours regarding complaint ID [redacted]. However, using the [redacted] dispute resolution process, I was able to receive the refund I requested.Sincerely,
[redacted]
To Whom It May Concern,
I am writing to report Besttours ([redacted]) and their poor customer service. I bought a groupon and booked a tour on their website. The day before my event I received a text saying the tour was canceled and to email support to reschedule. There was no explanation. I didn’t like that it was last minute, and no explanation given.
I went back and forth with support emails and they sent me a link to rebook. I lamented that since they canceled last minute I feel it is their responsibility to rebook and I sent them the date I wanted. They kept resending me the link to rebook after I asked them more than once to rebook for me. Finally I clicked the link to rebook and got a 404 error message and emailed support about it. They once again asked me to rebook even though I had explained there is an error message and I can’t. This exchange took place between Jan [redacted]. I really feel it should’ve been resolved much quicker. On Jan [redacted] I tried calling the number listed for New York HQ and only to get a machine which tells me to address all concerns online. I commented on their Facebook to try to get someone to handle this. They never approved or reach out. I contacted the owner via LinkedIn to explain the situation. He also ignored me and didn’t help. Finally I spoke with someone on the website chat and the next day my issue was resolved. Much appreciation to their chat team! On Jan [redacted] I finally got an email reply offering to rebook my tour for me. In no way, shape or form should it take 9 days for someone to offer to help you with a simple rebooking I rescheduled my tour and then received another cancellation email on 1/**/16. This time I rebooked for the cupcake tour, thinking perhaps turn out for the coffee tour had been low.
On 1/**/16, I arrived with my friend for the cupcake tour. She had arrived from the suburbs. We waited with two others and no one ever showed up! There was no call or email or explanation. We waited about 30 mins and no one showed! We tried to call and chat online without any luck. I emailed that no one had ever showed up and never got a response.
This company is unorganized and unresponsive and should be held accountable for providing terrible customer service. I am quite sure they are scam company and should be held accountable for their actions. I am happy I got my tickets from living social and they issue a refund.
- [redacted]
My sister got me a gift of a Chocolate Tour in Boston, MA for my birthday. I scheduled it for Sunday November **, 2015 at 12PM. I received a confirmation email for the tour. My sister, friend and I met at the designated meeting area with 8 other people all there for the tour. By 12:45, it was obvious the tour guide was not coming. There was no one to answer a phone call, we were either directed to a voicemail or told by automated voice on the phone to contact you using your online chat feature...but your online chat was not an option as no one was online during that time. We contacted some of the shops we were supposed to visit and they didn't have any contact information either. Then, I got an email from best tours the next day asking how the tour was and to do a survey!! After writing to them I was given the excuse that the tour was cancelled due to low numbers.. 11 people is low numbers?! And you most certainly did not cancel as we DID NOT RECEIVE ANY CANCELLATION NOTICE!! YOU MESSED UP AND ARE FORCING US TO PAY FOR IT! We are out money for the cost of the tour, travel to Boston, and all of the other expenses and inconveniences this error cost us. We are beyond furious and this has not been resolved. I will not let this go and demand a response.
Revdex.com:At this time, I have not been contacted by BestTours.com regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by BestTours.com regarding complaint ID [redacted].Sincerely,[redacted]
I scheduled a Drunk History Tour of San Francisco on **MAR16 through their web site. I contacted them 48 hours in advance to ensure the tour was still on as rain was predicted for Saturday. We showed up early to have a bite to eat. We were at the appointed meeting spot, [redacted], 15 minutes before the scheduled start time. When no one else or a tour guide was there by the start time, I tried contacting them. First I called the number listed on their [redacted] page & web site, the number was disconnected. Then I tried using their online chat support which they state is available Wednesday through Sunday worldwide, it was not available. Today they finally responded & wanted me to reschedule.
Revdex.com:At this time, my complaint, ID [redacted] regarding BestTours.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding BestTours.com has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Best Tours regarding complaint ID [redacted]. However, using the [redacted] dispute resolution process, I was able to receive the refund I requested.Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by BestTours.com regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Best Tours regarding complaint ID [redacted].Sincerely,[redacted]
To Whom It May Concern,
I am writing to report Besttours ([redacted]) and their poor customer service. I bought a groupon and booked a tour on their website. The day before my event I received a text saying the tour was canceled and to email support to reschedule. There was no explanation. I didn’t like that it was last minute, and no explanation given.
I went back and forth with support emails and they sent me a link to rebook. I lamented that since they canceled last minute I feel it is their responsibility to rebook and I sent them the date I wanted. They kept resending me the link to rebook after I asked them more than once to rebook for me. Finally I clicked the link to rebook and got a 404 error message and emailed support about it. They once again asked me to rebook even though I had explained there is an error message and I can’t. This exchange took place between Jan [redacted]. I really feel it should’ve been resolved much quicker. On Jan [redacted] I tried calling the number listed for New York HQ and only to get a machine which tells me to address all concerns online. I commented on their Facebook to try to get someone to handle this. They never approved or reach out. I contacted the owner via LinkedIn to explain the situation. He also ignored me and didn’t help. Finally I spoke with someone on the website chat and the next day my issue was resolved. Much appreciation to their chat team! On Jan [redacted] I finally got an email reply offering to rebook my tour for me. In no way, shape or form should it take 9 days for someone to offer to help you with a simple rebooking I rescheduled my tour and then received another cancellation email on 1/**/16. This time I rebooked for the cupcake tour, thinking perhaps turn out for the coffee tour had been low.
On 1/**/16, I arrived with my friend for the cupcake tour. She had arrived from the suburbs. We waited with two others and no one ever showed up! There was no call or email or explanation. We waited about 30 mins and no one showed! We tried to call and chat online without any luck. I emailed that no one had ever showed up and never got a response.
This company is unorganized and unresponsive and should be held accountable for providing terrible customer service. I am quite sure they are scam company and should be held accountable for their actions. I am happy I got my tickets from living social and they issue a refund.
- [redacted]
My sister got me a gift of a Chocolate Tour in Boston, MA for my birthday. I scheduled it for Sunday November **, 2015 at 12PM. I received a confirmation email for the tour. My sister, friend and I met at the designated meeting area with 8 other people all there for the tour. By 12:45, it was obvious the tour guide was not coming. There was no one to answer a phone call, we were either directed to a voicemail or told by automated voice on the phone to contact you using your online chat feature...but your online chat was not an option as no one was online during that time. We contacted some of the shops we were supposed to visit and they didn't have any contact information either. Then, I got an email from best tours the next day asking how the tour was and to do a survey!! After writing to them I was given the excuse that the tour was cancelled due to low numbers.. 11 people is low numbers?! And you most certainly did not cancel as we DID NOT RECEIVE ANY CANCELLATION NOTICE!! YOU MESSED UP AND ARE FORCING US TO PAY FOR IT! We are out money for the cost of the tour, travel to Boston, and all of the other expenses and inconveniences this error cost us. We are beyond furious and this has not been resolved. I will not let this go and demand a response.