Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Monday, April 02, 9:AMSubject: ID [redacted] Thank you for your email, but I must advise you that since my last refusal to express resolution to the complaint, I did receive a credit to my account In fact I received it about days after your last reply, and have just been waiting for your email to show that the complaint had been resolved I also received a check from WCA last week and returned it to them I must say that this is the most “UN” business-like organization that I have ever dealt with Thank you so much for your help, for I truly believe had I not sought your help, I would still be waiting for my refund Your service has been of immeasurable benefit to me, and I have advised my other friends who are in this same conflict with WCA to file complaints on your sight Thank you again for you helpful service.Gratefully, [redacted]
Sent: Tuesday, October 10, 1:PMSubject: Case # [redacted] [redacted] In regards to complaint ID # [redacted] the following actions were taken We emailed Mr [redacted] on 7/17/offering to refund half of the paid amount of $ To date, I have not heard anything back from Mr [redacted] I would be happy to make the appropriate adjustments back to Mr [redacted] if he is in agreement Please let me know if you have any questions or need additional information Thank you [redacted] Customer Service Manager
From: Christy W [redacted] Subject: WCA Revdex.com Complaint from Dear Marien, My name is Christy W [redacted] I am an Executive Assistant for WCA Waste Corporation I am so sorry that your Revdex.com complaint back from was never addressed with you This is unacceptable We are making some major changes here at WCA, especially when it comes to customer service Please see the compliant you originally filed below: Complaint Details In the last weeks we, as a neighborhood, received new containersDuring the time before this we were using our own containersOn Tuesday, June 30, 2015, we, (my family) placed our container that we had purchased within about a month before this, on the curb as usual along with the new containers that we receivedThe trash men through away our new containerIt had trash in it, and since we are a big family the new ones were also fullI contacted that customer service office and spoke with a young lady who stated that my info was being sent to the supervisors in my area and that they would give me a call backWell days went by and no call nor message so I contacted that office again and this time spoke with a Margaret who before completely listening to my request shut me down and stated that there was nothing that they could do since my personally purchased container was in the truck and disposed of(I'm not stupid I know this) Again was told that a supervisor was going to call meBut this time she said they had all my info even though she still didn't have my name...I had to offer my information to the repShe also told me that we are to ONLY use the new Blue containers that the company has providedWhich for my family is difficult since there are people and dogs in the houseI just want to either be reimbursed or credited for my itemI know it was the trash me and not just someone driving by because I checked the surveillance cameras and saw them through it outSecond, my neighbor has moved out and left a trash container out on the curb and the men refuse to take it...it has been sitting there for more that a week now and is becoming a sanitary issue since now it is full maggotsI tried putting it along with my trash but the company never picked it upSo I moved it back over to the neighbor's house because flies were entering my homeDesired Outcome/Settlement Desired Settlement: Refund I would appreciate a refund for my container ...It was a large grey [redacted] brand [redacted] cost was $(without tax) And would like for the trash next door to get picked upHave you received your refund? If not, I can definitely make that happenI am happy to help and will always do so quickly My contact information is below Please feel free to call me directlyVery best - Christy Christy W [redacted] WCA Executive Assistant O: 713-292- [redacted] ccw [redacted] @wcamerica.com
Sent: Tuesday, August 25, 3:PM To: drteam Subject: [redacted] - WCA Waste Corporation [redacted] My apologies for the delay in getting the refund check out to you I’m not sure how or why the check had not been sent to you, because the paperwork for the refund was processed in JuneThe check will be mailed to your address on Aug28, and you should receive on or about Sept 3, Should you need additional assistance, please contact me at the email or number provided belowRoselyn S [redacted] Customer Service Manager
The desired settlement states, "When the next bill comes due I hope they don't expect payment." We definitely do not expect payment We will not be issuing an invoice for January at all Mrs [redacted] is no longer a WCA customer; she cancelled her account I made sure that the balance is zero on this now former account I'm not sure what else we can do at this point WCA has apologized and met the desired settlementVery best - Christy [redacted] WCA Executive Assistant
Sent: Monday, July 25, 2:PM Subject: RE: Revdex.com Complaint - [redacted] - [redacted] I sent Bob an email asking that he reached out to operations about this account, also the account has been credited for one miss pick upThanks, Denise [redacted] ** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sincerely, [redacted] and [redacted]
Dear Sir, On behalf of WCA I would like to apologize for any inconvenience you have experienced I am personally working on resolving this issue today, and will be contacting via phone or email by the end of the day to make sure you are satisfied with resolution I do see that your account has been closed, but will further look into the matter and reach out to you by the end of the dayThank you for yoru patienceKind Regards, Cadi ***Sales Admin
Mr [redacted] , I apologize for the delay in service you've received The appropriate steps have been taken to ensure your trash, recycling, and yard waste is being collected on your regular collection day If you should have any further issues with your service, please contact your local office Thank you
Sent: Tuesday, October 10, 12:PMSubject: Complaint ID # [redacted] [redacted] In regards to complaint ID # [redacted] the follow actions were taken A full refund was issued to MsHernandez in the amount of $on 4/10/ In addition, the service was terminated as requested by the customer on 2/28/ Please let me know if you have any questions or need additional information Thank you [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if the garbage cart is delivered as promised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I do not want a credit! We have chosen a different waste removal company! So, I want from you, WCA, a full refund of what was prepaid to you by me, in the form of a company check!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This horrible company refused to pick up our waste, while being paid in full by us! Now, they have placed an amount of and change, into collection!!!! Doing this is fraud and completely illegalI had reached out to WCA in Harrisonville, MO last year (2016) to voice my dissatisfaction and their lack of service, even after being paidWe also cancelled the "service"I was told they were sending ME a reimbursement check for failure of service! Never received anything from themNow they are trying to stick us with a collection for a service which they never compliedThis is the second time I have filed this exact complaint about this companyAfter the first filed with you was the instance they contacted me about a reimbursement check, never receivedThe Revdex.com has been a wonderful platform for us, but it is unfortunate that so many "big" businesses have such little integrity.We desire the collection to be wiped, and quite frankly, we should be the ones sending a collection to them in the amount of $ Regards,
Hello, My name is Jenny, and I would be happy to assist with this issueI apologize for the delay in service We were experiencing delays on this route The corrective steps have been taken to ensure this is taken care of in the future We will credit the account for four weeks of service, totaling $
From: Christy W [redacted] Sent: Friday, May 06, 2:PMSubject: Revdex.com Case # [redacted] We have adjusted the fee, and removed [redacted] name from collections I called [redacted] to personally apologize for the trouble, tell her of the action that WCA has taken and make sure that she has stopped receiving collection calls I left her a message with contact information I have not heard back from her yet I’d like to request that this ticket be closedVery best - Christy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have received email correspondence from a customer service representative who assures me the issue with our account has been resolved
Revdex.com: I I have absolutely no clue what credit they are referring to I have repeatedly asked the customer service rep in an email regarding a refund and she has responded to my emails but has never once answered the question about a refund for the weeks missed her and as of today no credits are on my account I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They have my phone numbers, and we have talkedTheir responses were unacceptableSaying they were unable to contact me is a lie.Fortunately another trash service moved into the area and I was able to fire them Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Monday, April 02, 9:AMSubject: ID [redacted] Thank you for your email, but I must advise you that since my last refusal to express resolution to the complaint, I did receive a credit to my account In fact I received it about days after your last reply, and have just been waiting for your email to show that the complaint had been resolved I also received a check from WCA last week and returned it to them I must say that this is the most “UN” business-like organization that I have ever dealt with Thank you so much for your help, for I truly believe had I not sought your help, I would still be waiting for my refund Your service has been of immeasurable benefit to me, and I have advised my other friends who are in this same conflict with WCA to file complaints on your sight Thank you again for you helpful service.Gratefully, [redacted]
Sent: Tuesday, October 10, 1:PMSubject: Case # [redacted] [redacted] In regards to complaint ID # [redacted] the following actions were taken We emailed Mr [redacted] on 7/17/offering to refund half of the paid amount of $ To date, I have not heard anything back from Mr [redacted] I would be happy to make the appropriate adjustments back to Mr [redacted] if he is in agreement Please let me know if you have any questions or need additional information Thank you [redacted] Customer Service Manager
From: Christy W [redacted] Subject: WCA Revdex.com Complaint from Dear Marien, My name is Christy W [redacted] I am an Executive Assistant for WCA Waste Corporation I am so sorry that your Revdex.com complaint back from was never addressed with you This is unacceptable We are making some major changes here at WCA, especially when it comes to customer service Please see the compliant you originally filed below: Complaint Details In the last weeks we, as a neighborhood, received new containersDuring the time before this we were using our own containersOn Tuesday, June 30, 2015, we, (my family) placed our container that we had purchased within about a month before this, on the curb as usual along with the new containers that we receivedThe trash men through away our new containerIt had trash in it, and since we are a big family the new ones were also fullI contacted that customer service office and spoke with a young lady who stated that my info was being sent to the supervisors in my area and that they would give me a call backWell days went by and no call nor message so I contacted that office again and this time spoke with a Margaret who before completely listening to my request shut me down and stated that there was nothing that they could do since my personally purchased container was in the truck and disposed of(I'm not stupid I know this) Again was told that a supervisor was going to call meBut this time she said they had all my info even though she still didn't have my name...I had to offer my information to the repShe also told me that we are to ONLY use the new Blue containers that the company has providedWhich for my family is difficult since there are people and dogs in the houseI just want to either be reimbursed or credited for my itemI know it was the trash me and not just someone driving by because I checked the surveillance cameras and saw them through it outSecond, my neighbor has moved out and left a trash container out on the curb and the men refuse to take it...it has been sitting there for more that a week now and is becoming a sanitary issue since now it is full maggotsI tried putting it along with my trash but the company never picked it upSo I moved it back over to the neighbor's house because flies were entering my homeDesired Outcome/Settlement Desired Settlement: Refund I would appreciate a refund for my container ...It was a large grey [redacted] brand [redacted] cost was $(without tax) And would like for the trash next door to get picked upHave you received your refund? If not, I can definitely make that happenI am happy to help and will always do so quickly My contact information is below Please feel free to call me directlyVery best - Christy Christy W [redacted] WCA Executive Assistant O: 713-292- [redacted] ccw [redacted] @wcamerica.com
Sent: Tuesday, August 25, 3:PM To: drteam Subject: [redacted] - WCA Waste Corporation [redacted] My apologies for the delay in getting the refund check out to you I’m not sure how or why the check had not been sent to you, because the paperwork for the refund was processed in JuneThe check will be mailed to your address on Aug28, and you should receive on or about Sept 3, Should you need additional assistance, please contact me at the email or number provided belowRoselyn S [redacted] Customer Service Manager
The desired settlement states, "When the next bill comes due I hope they don't expect payment." We definitely do not expect payment We will not be issuing an invoice for January at all Mrs [redacted] is no longer a WCA customer; she cancelled her account I made sure that the balance is zero on this now former account I'm not sure what else we can do at this point WCA has apologized and met the desired settlementVery best - Christy [redacted] WCA Executive Assistant
Customer was issued a refund for the amount of services that were not rendered
Sent: Monday, July 25, 2:PM Subject: RE: Revdex.com Complaint - [redacted] - [redacted] I sent Bob an email asking that he reached out to operations about this account, also the account has been credited for one miss pick upThanks, Denise [redacted] ** [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sincerely, [redacted] and [redacted]
Dear Sir, On behalf of WCA I would like to apologize for any inconvenience you have experienced I am personally working on resolving this issue today, and will be contacting via phone or email by the end of the day to make sure you are satisfied with resolution I do see that your account has been closed, but will further look into the matter and reach out to you by the end of the dayThank you for yoru patienceKind Regards, Cadi ***Sales Admin
Mr [redacted] , I apologize for the delay in service you've received The appropriate steps have been taken to ensure your trash, recycling, and yard waste is being collected on your regular collection day If you should have any further issues with your service, please contact your local office Thank you
Sent: Tuesday, October 10, 12:PMSubject: Complaint ID # [redacted] [redacted] In regards to complaint ID # [redacted] the follow actions were taken A full refund was issued to MsHernandez in the amount of $on 4/10/ In addition, the service was terminated as requested by the customer on 2/28/ Please let me know if you have any questions or need additional information Thank you [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me if the garbage cart is delivered as promised
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I do not want a credit! We have chosen a different waste removal company! So, I want from you, WCA, a full refund of what was prepaid to you by me, in the form of a company check!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This horrible company refused to pick up our waste, while being paid in full by us! Now, they have placed an amount of and change, into collection!!!! Doing this is fraud and completely illegalI had reached out to WCA in Harrisonville, MO last year (2016) to voice my dissatisfaction and their lack of service, even after being paidWe also cancelled the "service"I was told they were sending ME a reimbursement check for failure of service! Never received anything from themNow they are trying to stick us with a collection for a service which they never compliedThis is the second time I have filed this exact complaint about this companyAfter the first filed with you was the instance they contacted me about a reimbursement check, never receivedThe Revdex.com has been a wonderful platform for us, but it is unfortunate that so many "big" businesses have such little integrity.We desire the collection to be wiped, and quite frankly, we should be the ones sending a collection to them in the amount of $ Regards,
Hello, My name is Jenny, and I would be happy to assist with this issueI apologize for the delay in service We were experiencing delays on this route The corrective steps have been taken to ensure this is taken care of in the future We will credit the account for four weeks of service, totaling $
From: Christy W [redacted] Sent: Friday, May 06, 2:PMSubject: Revdex.com Case # [redacted] We have adjusted the fee, and removed [redacted] name from collections I called [redacted] to personally apologize for the trouble, tell her of the action that WCA has taken and make sure that she has stopped receiving collection calls I left her a message with contact information I have not heard back from her yet I’d like to request that this ticket be closedVery best - Christy
Per Ben [redacted] , the NSF fee has been removed, and the account has been restored
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I have received email correspondence from a customer service representative who assures me the issue with our account has been resolved
Revdex.com: I I have absolutely no clue what credit they are referring to I have repeatedly asked the customer service rep in an email regarding a refund and she has responded to my emails but has never once answered the question about a refund for the weeks missed her and as of today no credits are on my account I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint They have my phone numbers, and we have talkedTheir responses were unacceptableSaying they were unable to contact me is a lie.Fortunately another trash service moved into the area and I was able to fire them Regards, [redacted] ***