Better Solutions Home Improvement

Driver is on the way to clenow Customer has been called, offered a credit, and appears to be satisfied For the next month, the driver will be calling into dispatch each time the account is serviced and report back to me to ensure service moving forwardDavid [redacted] Assistant Regional Vice President | WCA Waste

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me as long as they live up to refunding me my moneyIf I do not receive the money in a timely manner, I will open a new case against the business

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Sent: Wednesday, August 19, 7:PM Subject: Revdex.com Case # [redacted] Ms [redacted] Please accept my apologies for the delay in getting your recycling bin delivered Unfortunately, we can only provide your community with an gallon bin as stated by the agreement between WCA and the community I will make personally sure the bin gets delivered by Friday (08/21/15) Should you need additional assistance you may contact me at the number or email provided below Roselyn S [redacted] Customer Service Manager [redacted] Main: (281)368-Fax: (281)561- [redacted]

Sent: Thursday, June 04, 6:PM To: drteam Subject: Revdex.com Case # [redacted] I spoke to Mr [redacted] and have advised him that we will not be providing Saturday service to his residence WCA has made an operational routing decision on subscription customers that are not bound by any contract to be serviced once a week onlyRoselyn S [redacted] Customer Service Manager Direct: (832)456-Main: (281)368-Fax: (281)561-

Sent: Tuesday, November 03, 5:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Mr [redacted] has communicated with two customer service reps at WCA both of which have explained the balance due on his account The balance due on the account is for services from July and August Customer service reps have asked Mr [redacted] on two occasions (10/09/and 11/02/from notes on the account) to send WCA proof of the move out date for the address in question and Mr, [redacted] has yet to do soIf we can obtain that information, WCA will gladly remove the balance on the account and remove his account from the collection agency as well Roselyn S [redacted] Office Manager [redacted] *** [redacted] Fax: (281)561- [redacted]

Revdex.com: This letter is to inform you that WCA Waste Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/11/and assigned ID [redacted] Regards, [redacted]

Sent: Wednesday, August 19, 6:PM To: [redacted] Subject: Revdex.com Case# [redacted] , My apologies for the experience you incurred while trying to have your garbage picked up My hopes are that everything has been taken care of and that you are now receiving the service you deserve and pay forIf this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided belowRoselyn S [redacted] Customer Service Manager [redacted] , [redacted] Direct: ( [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would NOT be satisfactory to me THEY OFFERED A SENTENCE LIP SERVICE, but no solutionsTrash was NOT picked up again in our subdivision yesterdayI know they have issues all over the cityIt amazes me how they continue to get away with this lack of service that we all pay for & they don't feel they owe us any kind of refundThey obviously have too few trucks & workers to handle the work & they don't care! Maybe a class action law suit would light a fire under their lazy buttsI for one, am sick & tired of thisI hope their business goes straight down the tubes where it belongsThey are worse than the trash they are supposed to pick up!!!

Revdex.com: This letter is to inform you that Waste Corporation of Texas has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted] Sorry for the company mistakeAppreciate Waste Corps efforts to look into this Regards, [redacted]

From: [redacted] Sent: Monday, October 17, 8:AM To: [redacted] W [redacted] Cc: [redacted] Subject: FW: Revdex.com Case # [redacted] Good morning [redacted] , WCA no longer has the contract for the [redacted] , the new hauler began servicing September 1st I would recommend that they contact the city for the new haulers contact information As for the emails and calls not being responded to this will be addressed within the office Thank you, [redacted] ** [redacted]

I just checked with my staff A check will be mailed to you My apologies for the confusionVery best - Christy Christy [redacted] 713-292-2444WCA Executive Assistant

Sent: Monday, December 18, 12:PMSubject: Complaint ID # [redacted] To whom it may concern, We sincerely apologize for disposal of your personal trash containers We have since replaced the container with oursPlease let me know if you have any further questions or concernsThank youJenny [redacted] Customer Service Manager

I credited [redacted] $for one month's service and cancelled the service We hate to lose the customer and deeply apologize for the service issues.Jenny K***Office ManagerWCA [redacted]

[redacted] , Reference made to the above-mentioned Revdex.com complaint you filed against Waste Management We would like to provide you with our response We received your Better Business Complaint, but were unable to locate an account with the information provided In order to better assist you, we’ll need a little more informationCan you please provide the name on the account, as well as an account number, or the name of your condo or homeowners association, apartment complex or mobile home community, if applicable? If you have questions or comments regarding this matter, please feel free to discuss it with me at [redacted] or by phone at [redacted] * Cordially, [redacted] WM cares-Corporate Office

From: Jenny [redacted] [mailto:je***@wcamerica.com] Sent: Monday, December 18, 12:PM To: drteam Subject: Complaint ID [redacted] To whom it may concern, We sincerely apologize for the service received while a customer of WCA A full refund was credited back to the account on 7/31/ There is currently a zero balance owed and the account is closed Please let me know if you have any further questions or concerns Thank you Jenny [redacted] Customer Service Manager SState Route Hwy Harrisonville, MO Office: 816-380-www.wcawaste.com I je***@wcamerica.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. Although they dropped off a new, smaller bin, they have skipped over our recycling again. Regards,

Revdex.com: This letter is to inform you that WCA Waste Corporation has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/3/and assigned ID [redacted] They contacted me with an apology, and promised to credit the accounts of myself and the other customers on this route for the skipped days Regards, [redacted]

Sent: Wednesday, August 19, 6:PM To: drteam Subject: Revdex.com Case# [redacted] Our apologies to the [redacted] residence You are correct, we did leave quite a bit of routes down on the specific dates mentioned Let me begin with the facts for the reasons for our delays This was the week that not only were we running double routes for Memorial Day (05/25/2015), but we were also trying to get caught up and make up for the next few days where the Houston area experienced flooding in many areas Routes were back on schedule by ***day (05/31/15) and all customers were serviced on their scheduled day of serviceAgain, our apologies but this particular week was a very trying week for a lot of the Houston AreaRoselyn S [redacted] Customer Service Manager Hwy South Houston, TX Direct: (832)456-