Better Solutions Home Improvement

This has been refunded and removed from collectionsThe customer received their desired resolutionWe feel there is no further follow up necessarythey should see the refund to the payment method used in 24-hours depending on thier financial institution

Sent: Wednesday, August 19, 6:PM To: drteam Subject: Revdex.com Case# [redacted] Our apologies to the [redacted] residence You are correct, we did leave quite a bit of routes down on the specific dates mentioned Let me begin with the facts for the reasons for our delays This was the week that not only were we running double routes for Memorial Day (05/25/2015), but we were also trying to get caught up and make up for the next few days where the Houston area experienced flooding in many areas Routes were back on schedule by Sunday (05/31/15) and all customers were serviced on their scheduled day of serviceAgain, our apologies but this particular week was a very trying week for a lot of the Houston AreaRoselyn S [redacted] Customer Service Manager Hwy South Houston, TX Direct: (832)456-

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me They have been very accommodating and eager to resolve this issue The problem seem to be a communication problem with the sales person I would recommend doing business with this company in the future

Sent: Wednesday, August 19, 6:PM To: drteam Subject: Revdex.com Case# [redacted] Ms [redacted] My apologies for the experience you incurred while trying to have your garbage picked up My hopes are that everything has been taken care of and that you are now receiving the service you deserve and pay for If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below In addition, the community has received a credit for the lack of service Roselyn S [redacted] Customer Service Manager [redacted] Direct: [redacted] Main: [redacted] Fax: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Friday, January 26, 5:PM Subject: Re: Compliant # [redacted] I am accepting the offer from WCA[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , although I never received a phone call, as long as this is resolved and taken off of collections and my credit report, I'm great with thisThanks!

Ms [redacted] , I have closed the account as of 8/31/leaving a $balance on your account Please accept our apologies for the overlook on the cancellation of your account Thank you, Denise [redacted]

Sent: Wednesday, August 19, 5:PM To: [redacted] Subject: Revdex.com Case # [redacted] - Mr [redacted] was refunded the full amount($73.69) that was paid for the services that were not rendered If we can be of further assistance I can be contacted at the number or email provided belowRoselyn [redacted] Customer Service Manager [redacted] Direct: ###-###-####

Sent: Wednesday, August 19, 9:AM To: drteam Subject: Revdex.com Case # [redacted] This case has been turned over to our insurance and the adjuster is now handling the claim Being that there is still a low hanging wire over the container, WCA will not be able to service the container until we can get to the container to relocate Roselyn S [redacted] Customer Service Manager

I spoke to [redacted] After we spoke, we took off the extra container fee of $which was credited to his next invoiceCustomer was satisfied with the resolution Thank you, Mary G [redacted] Customer Service Manager Region II | WCA Waste [redacted] *** [redacted] ** [redacted] * | www.wcawaste.com

Sent: Wednesday, August 19, 6:PM Subject: Revdex.com Case# [redacted] Dear [redacted] **, My apologies for the experience you incurred while trying to have your garbage picked up My hopes are that everything has been taken care of and that you are now receiving the service you deserve and pay for If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below Roselyn S [redacted] Customer Service Manager Hwy South Houston, TX Direct: ( [redacted] Main: (281)368-Fax: (281)561-Rs [redacted] @wcamerica.com

Sent: Wednesday, August 19, 6:PMTo: drteamSubject: Revdex.com Case# [redacted] Mr [redacted] ,My apologies for the experience you incurred while trying to have your garbage picked up My hopes are that everything has been taken care of and that you are now receiving the service you deserve and pay for.If this is not the case and you are still not receiving the service you should from WCA, please contact me at the number provided below.Roselyn S [redacted] Customer Service Manager [redacted]

I followed up with [redacted] to follow up on:Her trash not being picked up - she said that her trash is now being picked up on her scheduled dayHer can getting thrown around after pickup - she told me that her can is now being placed down properly after pickupThe difficulty she had in getting in to customer service and not having calls returned - I assured her that I made upper management aware that this happened to herMrs [redacted] did tell me that the manager she spoke to other than me was rude to her on the phone I promised her that I will address this too and apologized.I'd like to request that this ticket be closed.Best - Christy

Sent: Thursday, June 04, 6:PM To: drteam Subject: Revdex.com Case # I spoke to MrsHorn and advised her that WCA had made an operations routing decision on subscription customers that are not bound by a contract to a once a week service Roselyn S [redacted] Customer Service Manager Direct: (832)456-Main: (281)368-Fax: (281)561-

I have been working with [redacted] and WCA Management on her two issuesWCA is sending [redacted] a check in the amount of $as requested by herThe Regional Vice President stands by his decision to not service ***'s home due to safety concerns with the bridge that our trucks must cross in order to get to her houseI have spoken to [redacted] on the phone about both of these things She is happy about receiving the $ She is disappointed about WCA still not servicing her house, but understood that isn't going to change due to safety concerns I would like to request that this ticket be closed.Best - [redacted] WCA Executive Assistant [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me