Beutler Air Conditioning & Plumbing

Revdex.com:
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I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The info listed below is correct. Beutler Corporation (License number [redacted]) is the correct business. I told this from the rep from Revdex.com who called me last week.  Please correct business name. 
American Residential Services of California, Inc. D/B/A Beutler Air Conditioning & Plumbing has no record of servicing this customer.  We recommend contacting Beutler Corporation (License number [redacted]) as it is likely their customer.

Excellent work on time, courteous, careful, explained everything and even showed the reason for cleaning. Great guys.

Looks like I'm not the only person to get the "Beutler Experience." I called them out to fix our AC unit, since it was one of their installations, but the technician made absolutely no attempt to fix anything. All he did was point out all the things that were wrong, or supposedly wrong, with it and then wanted to schedule an appointment for me with his area manager, who I shall call "the closer." The technician quoted me $6,100 in repairs but said it really wouldn't be worth it because of the age and terrible condition of my system. I declined the appointment with the hard sell closer and called another company to come out. $450 and less than an hour after the second technician arrived there were ice cubes falling from the ceiling vents. Thank you Beutler for giving me the screw job you apparently give so well. Have you seen your own reviews? There are no excuses for the scare tactics you use to pressure homeowners, who just happen to be ignorant when it comes to HVAC issues, into replacing rather than repairing their systems. You truly are crooks and you should be ashamed of yourselves.

Such an amazing company! Fast acting in time of need. Andrew and Kris were wonderful and very informative and took the time to answer any and all questions we had in regards to the new heater and air conditioning units being installed .

Beutler almost always does things right the first time, and if that doesn't happen they are quickly back to make things right. These guys really know what they are doing, and they are super professional.

American Residential Services, LLC D/B/A Beutler Air conditioning and Plumbing ("ARS") has received your email dated July 5, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently trying to...

contact the customer to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. Our Company would like to add that it is not our standard procedure to give detailed breakdowns of work performed to our customers. Instead, we utilize flat-rate pricing which allows us to give a set price on our services to our customers. This allows us to have no time constraints when work is performed, therefore, our customers do not have to worry about being charged by the hour. In this particular situation, we removed the old system and installed a 3 Ton 15 Seer split heat pump. For a flat rate, this job included a new electrical disconnect, condenser pad, refrigerant line connections, electrical connections, condensate drain line connections, HERS testing for refrigerant charge and specified air flow tests, permit and inspection. We also removed and replaced duct work with new R6 flex ducting. For a flat rate, this work came with plenum boxes, insulation of box straps, air sealing, and code requirements, permit, and inspection. We are happy to speak with the customer for further clarification. It is our goal to ensure that all of our customers are satisfied with our services. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at [redacted].

December 10, 2014Revdex.com of Northeast CaliforniaRE:       Revdex.com ID# 10340500            [redacted] American Residential Services, LLC D/B/A Beutler Air...

Conditioning & Plumbing (“ARS”) has received your email dated December 10, 2014, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We have been in communication with the customer and have reached an amicable resolution.ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please free to contact me at ###-###-####.Respectfully, [redacted]Corporate Customer Relations Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to...

me.
They promised to send me the package for the rebate same as before. I will wait and see if they are following up of their promise. Thanks.

Excellent service

I would recommend Beutler co. I had nothing but a positive experience with them from the sales person to the office personal and the workers who installed my unite. very professional people, they worked hard to make sure that I was a happy customer and I am thank you Beutler

Today I had a hot water heater install by [redacted] of beutler heating air and plumbing today. He did a fantastic job! Left the area like he found it clean. I was very please with the job that he did. You sent the right guy to do the job. Thank you

Tell us why here..We are contacting the customer right now. We will get the rebate information over to [redacted]
[redacted]

June 30, 2016   Revdex.com Serving Northeast California   RE:       Revdex.com ID# 11519699             [redacted]   American Residential Services of California, Inc. D/B/A Beutler Air...

Conditioning & Plumbing (“ARS”) has received your email dated June 23, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.     We are currently in communication with Ms. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon.  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please call me directly at [redacted]. Respectfully submitted,   [redacted] National Customer Relations Supervisor

Very happy with the quick response in coming out and a very fast fix to the problem. Repair person very nice.

Our technician’s inspection found the refrigerant levels to be low on the system.  He then performed an extensive leak search on the AquaChill unit, and the outside lineset using an electronic sniffer, and no leak was found at the AquaChill or the outside lineset.  We also checked the rest...

of the system - the motor, and the pump were both drawing factory rated amperage, we also checked the compressor, and it was drawing below factory rated maximum amperage.  The run capacitor was within specifications; therefore, we have determined that our Aquachill unit is performing within our manufacturer specification.  We believe the issue the customer is experiencing is related to the installation that was completed by Beutler ARS Corporation.  They have informed us that they are returning to perform a leak search on the remaining equipment.  This is an ARS Beutler installation, not a [redacted] installation.

Revdex.com:
I have reviewed the response made by the business in reference to my...

concern, and find that this resolution is satisfactory to me.
They promised to send me the package for the rebate same as before. I will wait and see if they are following up of their promise. Thanks.

The crew worked fast & was very understanding when the financing was settled at last. Knew what they were doing.

Horrible. Do not use them! Set up an appointment over a month in advance. Get home from work and have a voice mail stating sorry, cannot make the appointment tomorrow, you need to reschedule. I took a day off of work! Are they going to pay me my lost wages! I tried to call their after hours line for over 4 hours, no response!

Had a great experience with Farid H from Beutler Air Conditioning and Plumbing. He fixed my a/c with no pressure to purchase anything else.