I have tried several times to ask how to return their productor emailsI can't get to a phone to callNeed to return for refund no response Order date 9/4/ BHMDDRC SKU#XXX-XXXX Dermal Repair Complex Order#XXXXXXXXX
Ordered their productsHad enough time to call to cancel/stop/refund purchases but told wasn't able toWant a full refund as promised/guaranteed! Late last night, 2/15/at 11:p.mEST, after watching one of Beverly Hills MD videos, I did order the Crepe Correcting Body Complex (Order #XXXXXXXXX for $via BA debit card), as well as an upsell purchase of three Lift + Firm Sculpting Creams (Order #XXXXXXXXX for $via BA debit card) After researching the Revdex.com and other consumer feedback sites, which I should have done before ordering, I had quickly decided I did not wish to continue with the purchases, and I wished to cancel and have both orders refunded in full as promised on their video and website So first thing this morning, mere hours later, I did call the customer service department, 2/16/2017, 9:a.mEST, (6:a.mtheir time) at X-XXX-XXX-XXXX requesting to cancel/stop and refund both my orders, as well as be removed from the auto ship immediatelyT
Order cancelled but product continues to be sent and credit card charged I ordered Lift and Firm Sculpting Cream in January (Order ID: XXXXXXXXX Date: Wed Jan 11:50:-2016) for x Lift and Firm Sculpting Cream on monthly orderI contacted Customer Services to ask for that to be changed to monthly After using one jar I again contacted Customer Services as the cream did not agree with me and I could not use the remaining jarsI asked for any further orders to be cancelledDespite this I have just received a further three jars and my credit card has been chargedI do not want the cream and cannot use itI want the order to be cancelled as originally requestedCustomer Service does not respondI would like a refund for the current order noXXXXXXXXX transaction id XXXXXXXXXX-XXXXXX-X and return the unused creamPlease advise
Sells products in a misleading manner: no warning that cream is on repeat monthly, will not allow return within UK even though despatches from here I have two main issues with this company: Misleading advertising and product ordering details: NOWHERE on the website where I ordered pots of cream to try did it say that I would be sent pots monthly from there on in - this is extremely misleading as I was then sent more pots before I managed to stop my orderI would never have signed up had I knownThe only place it warned me of this was on my invoice, in small type, not near the top (I skim read it when it was sent to me) by which time I had already placed the order already Returns process: The pots were sent to me from a fulfilment centre in the UK in East Sussex (I have the address on the packages) and so I would presume I could return the pots to here, however I was told I would have to return unwanted pots to the USA which is crazy as it would cost me a fortuneTh
My account was cancelledOn August 12, a charge was placed on my account after very specific instructions not to charge automatically again n August 12, a charge was placed on my account after very specific instructions that card was for one time use months ago I made it clear not to every charge automatically again They have called repeatedly sinceI have explained the second unwanted box they sent is not open I have repeatedly told them my previous box they shipped without consent is not open The only reason I kept that box is they promised a refund without return Originally, they told me they would contact me again in AugustOn calls after that, I told them I am not using the product Rather than contacting for permission, which I would not have granted as their records will show - they charged my account I have not used what they sent without permissionI will not use this This is not a mistake on their part as I have been very cl
I received invoices for items I did not order I ordered supplements last week from the company and only authorized $to be charged to my accountShortly thereafter I was in my email account and received to other emails with more invoices for over $each that I did not orderI call the Beverly Hills MD immediately (same day as invoices)They refused to cancel these or explain why I had been charged these ordersThey were not what I had ordered and were not included on the original invoice, but on separate ones that they had NO authorization to bill my cardI told them this was fraud and I would not let this go and they hung up on me
On August 10, 2016, I spoke with [redacted] in the customer service department to cancel my auto billing and shipment of product However, On September 9, 2016, I received an additional shipment of the same product that I had canceled one month ago When attempting to speak with a manager about this, I was hung on by him I now have to return to the product to have the $removed from my credit card statement, as well as pay for shipping fees, although I never authorized this in the first place This is fraud! I
I placed an online order with Beverly Hills MD on Friday, July 15th and spoke with them to cancel; however, they will not cancel the order I placed an online order on Friday July 15th and later discovered there were many issues with their customer service and I called to cancel my order on July 16th but was told they could not cancel the order because it was already processed I indicated that the website said it would be 3-business days to process orders I was told I would need to wait until I received the product and then return it at my own expense I asked that an RMA number be sent to me so that I could return the product as soon as received I received an email; however, there was no RMA number since they probably do not have a fulfilled order to place the RMA against
I purchase a product stated clearly I did NOT want to be put on AUTO SHIPMENT and they put me on it anyway, sent me product and charged my card anyway They expect me to pay the entire shipping fee for the return of product I did not orderAs it was their policy regardless
These guys are just using people's money for a month or twoThey say they will refund your $, but you have to go through a lot of hoopsI called and was only given a new address to return the product which did nothing except make me look like I had plastic on my faceThey said they would send an email stating how to properly return productThe email didn't come so I called back, only to be told the email wouldn't be sent for another week!!! So I then asked how to return the items properly and was given an addressWithout that address, my return wouldn't have arrived, further delaying the return of my moneyThey said if I got a tracking number and called them, they would expedite the return of my moneySo I called, but that wasn't good enoughThe guy got checked on the USPS site and said the package wasn't in transitSo now I must call again tomorrowI was on hold waiting for an answer today for minutesThese guys are snake oil dealersBeware women, their stuff is **They just want the use of your money!!!
I have tried several times to ask how to return their productor emailsI can't get to a phone to callNeed to return for refund no response
Order date 9/4/
BHMDDRC SKU#XXX-XXXX Dermal Repair Complex
Order#XXXXXXXXX
I returned Order #XXXXXXXXX on December 5, I was told that it would take 3-days to process my refund and I still have not received it
I purchased Order# XXXXXXXXX on November 10, and I contacted Customer Service to let them know that the Vein Away product was not working for me I paid to ship it back to them and they received it on December 5, I still have not received a refund on my PayPal Account for $and I think that they should have to pay $for the cost of shipping it back to them I rushed to get it back to them and I have emailed to find out the status I have received no response Please process my refund I should not have to go these lengths to get my refund This is not good for any business to treat their customers like this
I have attempted to cancel a monthly credit card charge and shipment of products that I don't want for the past months.they continue to charge&ship
5/30/order #XXXXXXXXX $charged
4/30/order #XXXXXXXXX $charged
3/30/order #XXXXXXXXX $charged
This was for a product called Dermal Repair Complex
The products were returned but I never received a credit on ny credit card I contacted customer service several times XXX-XXX-XXXX but was spoken to rudely and an attempt to talk me out of cancelling but the account was never cancelled and I never got a credit, just continued charges to my credit card monthly I have finally notfied my credit card company that these are fraudulent charges and should not be paid This was just initiated
product benefit claims and unauthorized purchase
I ordered three bottles of Dark Spot Corrector from Berverly Hills MD and found out they did not work as they claimed on their website http://beverlyhillsmd.com and on the Revdex.com websiteI'm suspecting testimonies from unverified buyers for the following reasonsFirstly, the "testimonies" on their website were overwhelming and claimed good results after using 1-bottles; however, I didn't see any similar resultsSecondly, people normally went to the Revdex.com to complaint instead of giving positive testimonies
Berverly Hills MD automatically send me a second shipment of three bottles of Dark Spot Corrector which I did not orderWhen I called customer service and requested for a full refund plus free return shipping, they till tried to persuade me to buy their products at a discount and refused to pay for the shipping costNevertheless, I returned the products at my own cost ($8.30)
To discourage unethical business prac
This so-called doctor is nothing but a snake oil salesmanAs proof, their presentation, their website and the Revdex.com page claims, \"Return the item within days of purchase for a full refund\"To me, a full refund means you would get all your money backThat would be the honorable interpretation, not theirs\r\n\r\nThese immoral conmen who keep hounding me with emails promoting their products, build the freight cost into their product and, in order to return the junk, they insist the customer pay the shipping costs and not just standard costs, they have a specific requirement of which high-priced method of shipping is acceptableThese guys missed their calling, they should have been politicians
On January I ordered by web site, and paid thru paypal $ I only received $of product I emailed and called them Still no product
Billing thru paybal XXXXXXXXXX
Purchased 1/
Payment $
After months and no response, I would prefer a refund as they don't seem to want to ship the product They do have the information on the order perthe last phone call a month ago
I *** company product & have ordered in the pastIt has been awhile since my last, so either I didn't navigate the website same as before or they changed the ordering process, as I never had a prior issueI added items to my cart & proceeded with online purchasing, shipping, billing, payment type, etc So as I clicked on "complete my order", the next window to pop up was special offers on one of my products, so I thought I was adding to my cart, as it was one of my products at a great price, then another special offer popped up & I added it to my cart as wellI do online ordering so I am very familiar with websites making offers at time of checkoutI always have the opportunity to return to my cart for a final overview, at which time I may edit & then continue my final checkoutOn BeverlyHillsMD, after choosing the second special offer, the pages popped up again & again for special offers, to which I denied..eventually stopped and then I see a final page which shows my or
Sells products in a misleading manner: no warning that cream is on repeat monthly, will not allow return within UK even though despatches from here
I have two main issues with this company:
Misleading advertising and product ordering details:
NOWHERE on the website where I ordered pots of cream to try did it say that I would be sent pots monthly from there on in - this is extremely misleading as I was then sent more pots before I managed to stop my orderI would never have signed up had I knownThe only place it warned me of this was on my invoice, in small type, not near the top (I skim read it when it was sent to me) by which time I had already placed the order already
Returns process:
The pots were sent to me from a fulfilment centre in the UK in East Sussex (I have the address on the packages) and so I would presume I could return the pots to here, however I was told I would have to return unwanted pots to the USA which is crazy as it would cost me a fortuneTh
Order shipped and charged to my account without request now I must pay for shipping back to them
2/18/I ordered (order #XXXXXXXXX)X containers which is essentially months supply of Dermal Repair Complex 3/21/notified they shipped an additional month supply I called and said I had not placed this order They said I had requested reoccurring shipments I did notI had wanted to wait and see if I liked the product before ordering more of itThey couldn't prove I had requested this reoccurring option They have cancelled other shipments but I am required to pay the return shipment costs For this second shipment (order number XXXXXXXXX) that is coming when I have months still remaining of the first shipment They must have had this issue before because they were quick to offer me a 40% discount on the product that was shipped, if I just kept itI don't know yet if I like their product In their advertising they say it takes months After months I was go
I have tried several times to ask how to return their productor emailsI can't get to a phone to callNeed to return for refund no response Order date 9/4/ BHMDDRC SKU#XXX-XXXX Dermal Repair Complex Order#XXXXXXXXX
Ordered their productsHad enough time to call to cancel/stop/refund purchases but told wasn't able toWant a full refund as promised/guaranteed! Late last night, 2/15/at 11:p.mEST, after watching one of Beverly Hills MD videos, I did order the Crepe Correcting Body Complex (Order #XXXXXXXXX for $via BA debit card), as well as an upsell purchase of three Lift + Firm Sculpting Creams (Order #XXXXXXXXX for $via BA debit card) After researching the Revdex.com and other consumer feedback sites, which I should have done before ordering, I had quickly decided I did not wish to continue with the purchases, and I wished to cancel and have both orders refunded in full as promised on their video and website So first thing this morning, mere hours later, I did call the customer service department, 2/16/2017, 9:a.mEST, (6:a.mtheir time) at X-XXX-XXX-XXXX requesting to cancel/stop and refund both my orders, as well as be removed from the auto ship immediatelyT
Order cancelled but product continues to be sent and credit card charged I ordered Lift and Firm Sculpting Cream in January (Order ID: XXXXXXXXX Date: Wed Jan 11:50:-2016) for x Lift and Firm Sculpting Cream on monthly orderI contacted Customer Services to ask for that to be changed to monthly After using one jar I again contacted Customer Services as the cream did not agree with me and I could not use the remaining jarsI asked for any further orders to be cancelledDespite this I have just received a further three jars and my credit card has been chargedI do not want the cream and cannot use itI want the order to be cancelled as originally requestedCustomer Service does not respondI would like a refund for the current order noXXXXXXXXX transaction id XXXXXXXXXX-XXXXXX-X and return the unused creamPlease advise
Sells products in a misleading manner: no warning that cream is on repeat monthly, will not allow return within UK even though despatches from here I have two main issues with this company: Misleading advertising and product ordering details: NOWHERE on the website where I ordered pots of cream to try did it say that I would be sent pots monthly from there on in - this is extremely misleading as I was then sent more pots before I managed to stop my orderI would never have signed up had I knownThe only place it warned me of this was on my invoice, in small type, not near the top (I skim read it when it was sent to me) by which time I had already placed the order already Returns process: The pots were sent to me from a fulfilment centre in the UK in East Sussex (I have the address on the packages) and so I would presume I could return the pots to here, however I was told I would have to return unwanted pots to the USA which is crazy as it would cost me a fortuneTh
My account was cancelledOn August 12, a charge was placed on my account after very specific instructions not to charge automatically again n August 12, a charge was placed on my account after very specific instructions that card was for one time use months ago I made it clear not to every charge automatically again They have called repeatedly sinceI have explained the second unwanted box they sent is not open I have repeatedly told them my previous box they shipped without consent is not open The only reason I kept that box is they promised a refund without return Originally, they told me they would contact me again in AugustOn calls after that, I told them I am not using the product Rather than contacting for permission, which I would not have granted as their records will show - they charged my account I have not used what they sent without permissionI will not use this This is not a mistake on their part as I have been very cl
I received invoices for items I did not order I ordered supplements last week from the company and only authorized $to be charged to my accountShortly thereafter I was in my email account and received to other emails with more invoices for over $each that I did not orderI call the Beverly Hills MD immediately (same day as invoices)They refused to cancel these or explain why I had been charged these ordersThey were not what I had ordered and were not included on the original invoice, but on separate ones that they had NO authorization to bill my cardI told them this was fraud and I would not let this go and they hung up on me
On August 10, 2016, I spoke with [redacted] in the customer service department to cancel my auto billing and shipment of product However, On September 9, 2016, I received an additional shipment of the same product that I had canceled one month ago When attempting to speak with a manager about this, I was hung on by him I now have to return to the product to have the $removed from my credit card statement, as well as pay for shipping fees, although I never authorized this in the first place This is fraud! I
I placed an online order with Beverly Hills MD on Friday, July 15th and spoke with them to cancel; however, they will not cancel the order I placed an online order on Friday July 15th and later discovered there were many issues with their customer service and I called to cancel my order on July 16th but was told they could not cancel the order because it was already processed I indicated that the website said it would be 3-business days to process orders I was told I would need to wait until I received the product and then return it at my own expense I asked that an RMA number be sent to me so that I could return the product as soon as received I received an email; however, there was no RMA number since they probably do not have a fulfilled order to place the RMA against
I purchase a product stated clearly I did NOT want to be put on AUTO SHIPMENT and they put me on it anyway, sent me product and charged my card anyway They expect me to pay the entire shipping fee for the return of product I did not orderAs it was their policy regardless
These guys are just using people's money for a month or twoThey say they will refund your $, but you have to go through a lot of hoopsI called and was only given a new address to return the product which did nothing except make me look like I had plastic on my faceThey said they would send an email stating how to properly return productThe email didn't come so I called back, only to be told the email wouldn't be sent for another week!!! So I then asked how to return the items properly and was given an addressWithout that address, my return wouldn't have arrived, further delaying the return of my moneyThey said if I got a tracking number and called them, they would expedite the return of my moneySo I called, but that wasn't good enoughThe guy got checked on the USPS site and said the package wasn't in transitSo now I must call again tomorrowI was on hold waiting for an answer today for minutesThese guys are snake oil dealersBeware women, their stuff is **They just want the use of your money!!!
I have tried several times to ask how to return their productor emailsI can't get to a phone to callNeed to return for refund no response
Order date 9/4/
BHMDDRC SKU#XXX-XXXX Dermal Repair Complex
Order#XXXXXXXXX
I returned Order #XXXXXXXXX on December 5, I was told that it would take 3-days to process my refund and I still have not received it
I purchased Order# XXXXXXXXX on November 10, and I contacted Customer Service to let them know that the Vein Away product was not working for me I paid to ship it back to them and they received it on December 5, I still have not received a refund on my PayPal Account for $and I think that they should have to pay $for the cost of shipping it back to them I rushed to get it back to them and I have emailed to find out the status I have received no response Please process my refund I should not have to go these lengths to get my refund This is not good for any business to treat their customers like this
I have attempted to cancel a monthly credit card charge and shipment of products that I don't want for the past months.they continue to charge&ship
5/30/order #XXXXXXXXX $charged
4/30/order #XXXXXXXXX $charged
3/30/order #XXXXXXXXX $charged
This was for a product called Dermal Repair Complex
The products were returned but I never received a credit on ny credit card I contacted customer service several times XXX-XXX-XXXX but was spoken to rudely and an attempt to talk me out of cancelling but the account was never cancelled and I never got a credit, just continued charges to my credit card monthly I have finally notfied my credit card company that these are fraudulent charges and should not be paid This was just initiated
product benefit claims and unauthorized purchase
I ordered three bottles of Dark Spot Corrector from Berverly Hills MD and found out they did not work as they claimed on their website http://beverlyhillsmd.com and on the Revdex.com websiteI'm suspecting testimonies from unverified buyers for the following reasonsFirstly, the "testimonies" on their website were overwhelming and claimed good results after using 1-bottles; however, I didn't see any similar resultsSecondly, people normally went to the Revdex.com to complaint instead of giving positive testimonies
Berverly Hills MD automatically send me a second shipment of three bottles of Dark Spot Corrector which I did not orderWhen I called customer service and requested for a full refund plus free return shipping, they till tried to persuade me to buy their products at a discount and refused to pay for the shipping costNevertheless, I returned the products at my own cost ($8.30)
To discourage unethical business prac
This so-called doctor is nothing but a snake oil salesmanAs proof, their presentation, their website and the Revdex.com page claims, \"Return the item within days of purchase for a full refund\"To me, a full refund means you would get all your money backThat would be the honorable interpretation, not theirs\r\n\r\nThese immoral conmen who keep hounding me with emails promoting their products, build the freight cost into their product and, in order to return the junk, they insist the customer pay the shipping costs and not just standard costs, they have a specific requirement of which high-priced method of shipping is acceptableThese guys missed their calling, they should have been politicians
On January I ordered by web site, and paid thru paypal $ I only received $of product I emailed and called them Still no product
Billing thru paybal XXXXXXXXXX
Purchased 1/
Payment $
After months and no response, I would prefer a refund as they don't seem to want to ship the product They do have the information on the order perthe last phone call a month ago
I *** company product & have ordered in the pastIt has been awhile since my last, so either I didn't navigate the website same as before or they changed the ordering process, as I never had a prior issueI added items to my cart & proceeded with online purchasing, shipping, billing, payment type, etc So as I clicked on "complete my order", the next window to pop up was special offers on one of my products, so I thought I was adding to my cart, as it was one of my products at a great price, then another special offer popped up & I added it to my cart as wellI do online ordering so I am very familiar with websites making offers at time of checkoutI always have the opportunity to return to my cart for a final overview, at which time I may edit & then continue my final checkoutOn BeverlyHillsMD, after choosing the second special offer, the pages popped up again & again for special offers, to which I denied..eventually stopped and then I see a final page which shows my or
They are not honest and charged my card for multiple items that I did not purchase/order after my first order of supplements was placed
Sells products in a misleading manner: no warning that cream is on repeat monthly, will not allow return within UK even though despatches from here
I have two main issues with this company:
Misleading advertising and product ordering details:
NOWHERE on the website where I ordered pots of cream to try did it say that I would be sent pots monthly from there on in - this is extremely misleading as I was then sent more pots before I managed to stop my orderI would never have signed up had I knownThe only place it warned me of this was on my invoice, in small type, not near the top (I skim read it when it was sent to me) by which time I had already placed the order already
Returns process:
The pots were sent to me from a fulfilment centre in the UK in East Sussex (I have the address on the packages) and so I would presume I could return the pots to here, however I was told I would have to return unwanted pots to the USA which is crazy as it would cost me a fortuneTh
Order shipped and charged to my account without request now I must pay for shipping back to them
2/18/I ordered (order #XXXXXXXXX)X containers which is essentially months supply of Dermal Repair Complex 3/21/notified they shipped an additional month supply I called and said I had not placed this order They said I had requested reoccurring shipments I did notI had wanted to wait and see if I liked the product before ordering more of itThey couldn't prove I had requested this reoccurring option They have cancelled other shipments but I am required to pay the return shipment costs For this second shipment (order number XXXXXXXXX) that is coming when I have months still remaining of the first shipment They must have had this issue before because they were quick to offer me a 40% discount on the product that was shipped, if I just kept itI don't know yet if I like their product In their advertising they say it takes months After months I was go