BeWild.Com

Good Morning, Customer was in fact given the correct refund as per our return and refund policyWe apologize if the customer was unhappy with the product received, but our policy clearly states that if the customer is unhappy with any product received, they are welcome to return the item for refund less a 10% restocking feeWe have provided our return and refund policy below for reference Exchanges or refunds are given on strictly un-used, un-worn, un-damaged merchandise that arrives back to us in the condition that it was when we sent it to youAll returns must include all original packaging including tags - intactThere is a 10% restock fee on all returns, and we can not accept returns that are used or no longer working properlyPlease note that shipping charges are not refundable under any circumstances.If you are not 100% satisfied with your order once you’ve received it, you can send it back to our warehouse for a refund of the item's price or exchangeAll orders sent back for return or exchange must be received by our returns department within days of original delivery If making a return, please send to the address below along with a note with your order number and request for a refund or exchange:Bewild inc [redacted] ***

Good Morning, I have looked into this issue and see that this order was placed in April of and returned to us in July of Even though we do have a day return policy and this purchase was made months ago, we will be happy to make this exchange We will need to charge this customer the cost of shipping to send this item back to her We can not simply generate a UPS return label and ship these to customer for free I feel that since this order was placed months ago and we are still willing to make this exchange, asking customer to pay for the shipping to get the item to her is not an unfair solution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I had also filed a complaint with [redacted] credit and they were able to help me get a refund Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved sans-serif;"> [redacted] [redacted] has refunded my mone Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The statement given by BeWild is not 100% accurateThey did agree to exchange the, however, they were not willing to send a return postage lable The business stated that I would have to pay to have the item shipped and that is what I am not willing to doIt was not my error, and it doesn't matter if it was free or not, that was part of the advertised offer and that is what they should honor, and not penalize me for an error that was made by the employees Poor customer service at it's best In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [How many times do I need to state that I do not want another item? I want a full refundI want a shipping label so I can send back DEFECTIVE items that you sent to meWhich, you have admitted to being visibly damagedWhy am I paying shipping to receive damaged goods, and then expected to pay for return shipping on said damaged goods? On what planet is that acceptable? Send me a label so I can send your items, or give me a full refund.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I would never do business with this company againTheir customer service is horrible and the man I spoke with was incredibly rude and short with meI was attempting to make a return within their day return policyAfter trying to email the company, I had gotten nowhere with my questionsI decided to call the company to inquire about the return and see how we could work it outMy return request was denied I am not upset about having the return request denied at this point, I am very disappointed and shocked by how rude they were on the phone and lack of professionalismVery disappointing

Good Morning, If the customer could please provide a receipt for the postage that he paid to return the item, we would be happy to comply. Please have the customer send the receipt to the address below with his order number for reference.

Dear Revdex.com, I was unaware of this problem until receiving this complaint I have gone into customers order and issued a full refund Hopefully, this action will be sufficient enough to close this case Brian C***, Bewild

Good Morning,
We apologize for any frustration that the customer may have had concerning this matterWe would like to advise that we have already re-shipped out the correct item to the customer at no extra chargeWe hope that this satisfies the customer's
inquiry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I paid for a product months ago, and the company has been holding the returned product, as well as my payment, for almost a yearI have been pursuing this claim for so long, the company needs to just send me my pants, rather than trying to make me pay additional money when they've been holding the cost I paid for the item in their books for nearly a year, all the while harassing me and giving me a hard time with each attempt I have made to collect what I paid for!
The company's policies are clearly manipulative, as insisting on keeping both a customers money and the product that was paid for is completely illegalEither my money or the product needed to be delivered back to me when I sent the item in for exchange in July
However, since that time I have been told there is nothing that would done for me, made to feel like I was stupid for believing the company's customer service rep who told me to mail the pants in for exchange despite the day window having passed, and have spent countless hours trying to get what is rightfully mineIt's ridiculous of this company to think that they could keep both my money, and the product, and never give me anything in return up until this pointNow that I have had to deal with their rude and unscrupulous ways of doing business for the last year, I am in no way willing to pay shipping a third timeI would have been willing to pay for it if the item had been shipped out back in July of 2013, but now that it has taken so long just to get the company to be willing to honor an exchange they promised me, I REFUSE to pay one cent more than I already have
Please, for the love of God, just send me my item, so that I can never have to deal with you ever againThis is no way to treat a paying customer
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI wish I would have been given the opportunity from their support staff to speak to someone like MeC***, but I was denied that by their support staffThank you for all your help
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
there were two items ordered
one for and one for
totaling
I did not receive either one
even though the post office said they were delivered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***

Good Morning,
We do not offer free shipping We have a day return policy This customer returned an item to us after days We are and always have been more than willing to make this exchange for customer even though this was sent to us outside of our policy time We informed customer that there is a shipping charge for us to send this item back to her however customer feels that she should get free shipping as well Unfortunately, we can not just generate a shipping label without an order Please inform customer that we are still willing to exchange this item for her but she will need to pay for this shipping charge I will hold this offer for two more days and if customer does not want these exchanged by then, I will consider this case closed Customer can always come to our location to pick up her item Please remember, this was purchased almost one year ago and we do have a day return policy

Good Morning,
I feel as though I have responded to this in the past I will respond again Customer placed two orders with us on January ***Both orders were shipped and both were in fact delivered Below is tracking and delivery confirmation for both deliveries I have contacted the United States Post office and they have confirmed that both have in fact been delivered.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not been reimbursed my shipping cost of $that I had to pay out of my own wallet to ship the incorrect pair of jeans backI have emailed them several times concerning this matter and they appear to just be ignoring me nowI really don't want to take further legal action for $10...but I will.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Morning *** ***,
I have looked up this customers order and it's tracking and see that this has in fact been delivered Please see the tracking number and delivery confirmation below I feel that
there may be some confusion as the customer has stated that the purchase price was $when in fact the purchase price for this order was $ It is possible that this customer has confused us with another company Please see the tracking information and delivery confirmation below
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Product & Tracking Information
Postal Product:
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Good Morning,
We apologize if the customer was unhappy with the outcome of this matterWe did receive the shoes back in a dirty/used condition, but due to the fact that the customer did in fact receive a youth size instead of a youth size We refunded the customer for the item as
per our regular return and refund policy as compensation for the incorrect item being sentThe item returned can not be re-stocked or re-sold due to the condition returned, but regardless, we felt that some form of compensation should have been given due to the issue with the incorrect size being sent in errorWe hope that this satisfies the customer

I am disappointed with this companyI ordered a pair of buffalo sandals & one had a tear in itI explained to them that I did not want my sandal to have a tear in it & they're defense was this was the cheapest leather used in India to make the sandalsI returned them with a civil & logical reason why I should be reimbursed for the shippingsimply because as a customer, I didn't see any characteristic (as they stated the sandal had) but a genuine flaw that would only shorten the life of the sandal & it's not what I wanted to pay for (& no one in their website did they mention about these alleged characteristics)Well, they never did reimburse the shipping costs so here I am left having to state my negative experience with them

Revdex.com:At this time, I have not been contacted by BeWild.Com regarding complaint ID [redacted].Sincerely,[redacted]