BeWild.Com

Good Morning, 
Customer was in fact given the correct refund as per our return and refund policy. We apologize if the customer was unhappy with the product received, but our policy clearly states that if the customer is unhappy with any product received, they are welcome to return the...

item for refund less a 10% restocking fee. We have provided our return and refund policy below for reference.  
Exchanges or refunds are given on strictly un-used, un-worn, un-damaged merchandise that arrives back to us in the condition that it was when we sent it to you. All returns must include all original packaging including tags - intact. There is a 10% restock fee on all returns, and we can not accept returns that are used or no longer working properly. Please note that shipping charges are not refundable under any circumstances.If you are not 100% satisfied with your order once you’ve received it, you can send it back to our warehouse for a refund of the item's price or exchange. All orders sent back for return or exchange must be received by our returns department within 30 days of original delivery.  If making a return, please send to the address below along with a note with your order number and request for a refund or exchange:Bewild inc[redacted]

Good Morning, In the hopes to rectify this matter, regardless of the fact that the customer had placed an order for the for a medium size belt. We have spoken to our Management Department and they have authorized us to ship out the size small belt to the customer. We hope that this rectifies the matter and satisfies the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I had also filed a complaint with [redacted] credit and they were...

able to help me get a refund. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statement given by BeWild is not 100% accurate. They did agree to exchange the, however, they were not willing to send a return postage lable.  The business stated that I would have to pay to have the item shipped and that is what I am not willing to do. It was not my error, and it doesn't matter if it was free or not, that was part of the advertised offer and that is what they should honor, and not penalize me for an error that was made by the employees.  Poor customer service at it's best.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Absolute worst company I have ever ordered online from. It took a whole month to receive my order. I tried to cancel and get a refund because of it took so long, but they sent it and charged me anyway!
Forget about customer service, seriously. Based on my experience I think the whole operation is run by one unintelligent person in a basement somewhere. No one answers the phone, email responses are slow, generic, and not helpful.

Good Morning, As we have stated, we will be happy to either re-ship out a new item to the customer at not extra charge. If the customer could please forward his current address, we will be happy to do so.

Good Morning,
   I have looked into this issue and see that this order was placed in April of 2013 and returned to us in July of 2013.  Even though we do have a 30 day return policy and this purchase was made...

10 months ago, we will be happy to make this exchange.  We will need to charge this customer the cost of shipping to send this item back to her.   We can not simply generate a UPS return label and ship these to customer for free.  I feel that since this order was placed 10 months ago and we are still willing to make this exchange, asking customer to pay for the shipping to get the item to her is not an unfair solution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[How many times do I need to state that I do not want another item? I want a full refund. I want a shipping label so I can send back DEFECTIVE items that you sent to me. Which, you have admitted to being visibly damaged. Why am I paying shipping to receive damaged goods, and then expected to pay for return shipping on said damaged goods? On what planet is that acceptable? Send me a label so I can send your items, or give me a full refund.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning, 
If the customer could please provide a receipt for the postage that he paid to return the item, we would be happy to comply. Please have the customer send the receipt to the address below with his order number for reference.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

False. They are lying yet again. I have email proof that they have agreed something is defective. Attached are two email threads. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon, We had spoken to this customer concerning her order and the belt that she had received. Once we had investigated the matter, we had responded stating that due to the fact that the belt that was delivered, was the belt that was ordered and in spit of the fact that the...

belt was a free gift with her purchase. We would be happy to exchange the belt for a smaller size, if she would be willing to return the belt she had received back to us. If the customer is willing to send us back the belt she received, we would still be more than happy to exchange it for a smaller belt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like the complaint to remain open until BeWild has fulfilled their offer, and I've had the opportunity to test and inspect their replacement products.  I would rather not file a separate complaint if it is faulty like the first one.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been relentlessly pursing this exchange since it was first promised to me back in July of 2013. However, each time I had called the 800 number to place my exchange request, I was spoken to rudely and told that either a) there was no record of the purchase/return, or b) no exchange would be possible since the 30 day window had passed.
If I had actually been able to get the exchange I'd been promised at any point within a short period of my return, I would have willingly paid shipping. But I have placed calls on 15 or so dates (see attachment for specific dates and call detail), and been given the runaround.
Since Bewild has been holding both the product and my money hostage for nearly a year, it's the LEAST they can do to send me my item for free at this point. Their business practices are proving to be illegal, as I had never intended to DONATE my $50+ to the company, which they apparently feel they are entitled to since they won't send me my item or refund my money.
Additionally, I live in South Florida. Coming to pick up the item is clearly not an option, or I would have done it right from the start. This is insulting that the business would even suggest such a thing. Clearly they are out of touch with how online selling works. Most people who shop online don't buy things and pay for shipping from a business in their own geographic region. Seriously.
I have wasted countless hours of my time on the phone and email trying to get this situation resolved. I just want what I paid for. That's NOT an unreasonable request.
Please see 3 attached files as follows: Phone Communication log, Communication through Amazon, and Communication with [redacted]
This case is NOT resolved, and legally this business can NOT tell me "I
will hold this offer for two more days and if customer does not want
these exchanged by then, I will consider this case closed." It's actually not up to their discretion, nor can they threaten to keep my money without having sent me my product. That's theft, which is defined as "the dishonest taking of property belonging to another person with the intention of depriving the owner permanently of its possession"(from dictionary.com).  This is precisely what Bewild is threatening to do: keep money that was given in exchange for a product and keep it without giving me anything in return.
Please know this is an unacceptable and ILLEGAL way of doing business. Your company has already been reported to the New York Consumer Protection Agency in addition to the Revdex.com.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning, We have reviewed the complaint that has been put against our company and after reviewing the information, we are happy to ship out not only a new pair of batteries, but also a replacement tongue ring at no expense to the customer. Which, as of today, is already on it's...

way. We hope that this satisfies the customer's needs. If you have any other questions, please do not hesitate to contact us.

Dear Revdex.com,
  I was unaware of this problem until receiving this complaint.  I have gone into customers order and issued a full refund.  
Hopefully, this action will be sufficient enough to close this case. 
 
Brian C[redacted],  Bewild

I would never do business with this company again. Their customer service is horrible and the man I spoke with was incredibly rude and short with me. I was attempting to make a return within their 30 day return policy. After trying to email the company, I had gotten nowhere with my questions. I decided to call the company to inquire about the return and see how we could work it out. My return request was denied. I am not upset about having the return request denied at this point, I am very disappointed and shocked by how rude they were on the phone and lack of professionalism. Very disappointing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
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[redacted]
[redacted]
[redacted]
 
[redacted] has refunded my mone
Sincerely,
[redacted]

Good Afternoon, We had corresponded with this customer concerning the item he received originally via e-mail with our Customer Service Department. The customer was good enough to also send us photographic proof of the item received, but after looking at the item via...

the photograph sent, we had found it to be in pristine condition. Which we then conveyed to the customer and advised of the options he had available. Unfortunately, when the customer called our Sales Department, his connection was unreliable and some of the information that was given seemed to have come out wrong. We tried to advise the customer of his options, due to the fact that our Sales Department is unable to rectify Customer Service issues, but he had been rude, belligerent used excessive amounts of profanity  and did not believe a single thing that was said to him, even after it was confirmed. Regardless of the customer's abusive behavior to our Sales Manager, we would like to be able to accommodate the customer. If the customer is not 100% satisfied with what he received, we would be more than willing to receive the item back for a full refund. If the customer would be willing to return the item, we would be more than happy to refund him for it. Please let us know if the customer would like to do so.

Review: The man who was speaking with on the phone, [redacted], was probably the most rude person I have ever spoken to in my whole life. I called trying to get him to upgrade my shipping (with me paying of course). He said he would absolutely not do that for me. When I asked to speak to the manager he said that I could not speak to the manager. When I asked him why I couldn't speak with the manager he said I will never speak with him. So I repeated the question about speaking to the manager, and this time he said he was the manager. So then I asked to speak to his manager and he one again refused. I asked him why he would not cancel the order I placed and he said he would never do that for me and that I wasn't going to be speaking to anyone else PERIOD. I never used offensive language with this man and I asked him simple, nice questions and he refused to work with me and said I would receive a refund but only once I payed to have it shipped back to his location. This man has no clue how to be in customer service and should not be a manager.Desired Settlement: I want a full refund at his expense for the shipping and apology. If needed I will file a case twice a month.

Business

Response:

Good Morning,

Review: I ordered a shirt from them and both were incredibly low quality. The sizing was way off. Customer service was no help.

I returned the item and received a partial refund. So after there outdated policy of 10% restocking, no shipping refund plus my return shipping expenses I ended up get a few dollars back for the purchase.

It's seems to me that they sell this low end product and make it impossible for the consumer to return for a satisfactory refund.Desired Settlement: I would like my order (#[redacted]) completely refunded plus my return shipping of $8.42 for this complete waste of my time.

Business

Response:

Good Morning, Customer was in fact given the correct refund as per our return and refund policy. We apologize if the customer was unhappy with the product received, but our policy clearly states that if the customer is unhappy with any product received, they are welcome to return the item for refund less a 10% restocking fee. We have provided our return and refund policy below for reference. Exchanges or refunds are given on strictly un-used, un-worn, un-damaged merchandise that arrives back to us in the condition that it was when we sent it to you. All returns must include all original packaging including tags - intact. There is a 10% restock fee on all returns, and we can not accept returns that are used or no longer working properly. Please note that shipping charges are not refundable under any circumstances.If you are not 100% satisfied with your order once you’ve received it, you can send it back to our warehouse for a refund of the item's price or exchange. All orders sent back for return or exchange must be received by our returns department within 30 days of original delivery. If making a return, please send to the address below along with a note with your order number and request for a refund or exchange:Bewild inc[redacted]