BeWild.Com

Review: I ordered 3 connectible blacklights to put together on my DJ setup. When they arrived from BeWild through [redacted], all 3 were broken. Clearly, this was the fault of [redacted], but the ordeal of going through BeWild's customer service is the real problem. The lights cost me $101.97 with shipping. After they arrived damaged, I emailed BeWild and they wanted pictures. I sent numerous pictures and had to explain to them how to open an email attachment. They saw the damage, determined as I did that [redacted] was at fault and they instructed me to send the lights back through [redacted] and BeWild would replace them, at [redacted]'s charge. I sent the lights back as instructed, and I have no lights or refund. I emailed BeWild again and they said that [redacted] was to blame and I need to file the complaint and get them to fix this issue. Meanwhile, BeWild gets to sit on my purchased product and my $101.97! At this point, I don't even want the lights, I want my money back! I emailed BeWild that, and did I get a response, or my money? Nope.Desired Settlement: This is easy. They have my money, I have no lights. After this long of time with dealing with all of this, I just want my $101.97 refunded!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]

[redacted] has refunded my mone

Sincerely,

Review: I had ordered a T-Shirt from Bewild.com on 3/* for St. Patrick's Day. I never received the item and have been trying to get a refund from Bewild.com ever since. They told me to contact the Post Office to get a refund. I tried to fill out a claim with the Post Office with the claim number given to me on the order, but the Post Office won't accept it. [redacted] said it is up to the seller to file the claim since they were the ones who shipped it and they need their account number. According to the tracking information they gave me it was returned back to them.

I tried to contact them again several times and was completely ignored by their customer service department. This is a very unethical company and people should not order from them. I order online all the time and have never experienced this type of treatment from a company. I just want to get my money back from them and move on.Desired Settlement: Give me a full refund via [redacted] for $19.94 that I deserve for never receiving the package.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I had also filed a complaint with [redacted] credit and they were able to help me get a refund.

Sincerely,

Review: Received an order with manufacturing defects. Contacted via email for resolution and was given the run around and told they would not send be a return label. Called and spoke to a "and ales manager" named Carrie who said I couldn't speak to anyone in customer service, only sales. All customer service is done through email. When I asked for the owners information she gave me a fake name of "ryan s[redacted]." I later found out that the owners name is actually Brian C[redacted]. Awful customer service and very rude. I was lied to multiple times with no resolution to my problem.Desired Settlement: Refund. Shipping label.

Business

Response:

Good Afternoon, We had corresponded with this customer concerning the item he received originally via e-mail with our Customer Service Department. The customer was good enough to also send us photographic proof of the item received, but after looking at the item via the photograph sent, we had found it to be in pristine condition. Which we then conveyed to the customer and advised of the options he had available. Unfortunately, when the customer called our Sales Department, his connection was unreliable and some of the information that was given seemed to have come out wrong. We tried to advise the customer of his options, due to the fact that our Sales Department is unable to rectify Customer Service issues, but he had been rude, belligerent used excessive amounts of profanity and did not believe a single thing that was said to him, even after it was confirmed. Regardless of the customer's abusive behavior to our Sales Manager, we would like to be able to accommodate the customer. If the customer is not 100% satisfied with what he received, we would be more than willing to receive the item back for a full refund. If the customer would be willing to return the item, we would be more than happy to refund him for it. Please let us know if the customer would like to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

False. They are lying yet again. I have email proof that they have agreed something is defective. Attached are two email threads.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning, As we have stated, we will be happy to either re-ship out a new item to the customer at not extra charge. If the customer could please forward his current address, we will be happy to do so.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[How many times do I need to state that I do not want another item? I want a full refund. I want a shipping label so I can send back DEFECTIVE items that you sent to me. Which, you have admitted to being visibly damaged. Why am I paying shipping to receive damaged goods, and then expected to pay for return shipping on said damaged goods? On what planet is that acceptable? Send me a label so I can send your items, or give me a full refund.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I searched online for a personalized belt buckle for my husband for Fathers Day. Found Bewild.com, I found the buckle (the sell for me was the offer of a free belt with a buckle purchase). I placed order it asked what size belt & I chose 32-36. Shortly thereafter I received an email saying that it had shipped. I thought that was really fast. The package arrived today & the belt was a size 34-36. My husband is a 32. I called first, sales referred me to the customer service email. I sent email & picture of the belt requesting a replacement. Below is their response:[redacted], Thank you for your patience while we escalated this matter to our Management Department. They have stated that if you would like to exchange the item for a smaller size, you are welcome to do so. Unfortunately, due to the fact that the item was free with your order, they cannot authorize the re-shipment of a new belt or to pay for the postage to have the belt you currently have for exchange. We apologize for any frustration that this may have caused and appreciate your patience while we waited for our Management Department to get back to us. If you would like to send the belt back for exchange, please do so the the address below, with a note stating your order number and to "Please exchange" w/the indication of what size. We will notate your account to advise that if you do send back the belt, to exchange it for another. If you have any other questions, please do not hesitate to contact our Support Center email, [redacted].Desired Settlement: I would like to exchange the belt at no cost to me. I desire that they honor their advertisement that says you will receive a free belt with the purchase of a buckle. If they had not specified size, that would be different, but I would like to use the buckle with the belt that came with it and not have to buy a new belt & I should not have to pay for the shipping. It was not my error. They should trade with integrity & fair dealings. Customer satisfaction is not their priority it seems.

Business

Response:

Good Afternoon, We had spoken to this customer concerning her order and the belt that she had received. Once we had investigated the matter, we had responded stating that due to the fact that the belt that was delivered, was the belt that was ordered and in spit of the fact that the belt was a free gift with her purchase. We would be happy to exchange the belt for a smaller size, if she would be willing to return the belt she had received back to us. If the customer is willing to send us back the belt she received, we would still be more than happy to exchange it for a smaller belt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The statement given by BeWild is not 100% accurate. They did agree to exchange the, however, they were not willing to send a return postage lable. The business stated that I would have to pay to have the item shipped and that is what I am not willing to do. It was not my error, and it doesn't matter if it was free or not, that was part of the advertised offer and that is what they should honor, and not penalize me for an error that was made by the employees. Poor customer service at it's best.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning, In the hopes to rectify this matter, regardless of the fact that the customer had placed an order for the for a medium size belt. We have spoken to our Management Department and they have authorized us to ship out the size small belt to the customer. We hope that this rectifies the matter and satisfies the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, they continue to project that I got what I ordered and I did not, I did not order a medium belt I ordered the small belt thus a copy of my emailed invoice is below.The shipper's tracking number is [redacted]You can always find out the current status of your order by going to[redacted]Name Code Qty Each Options-------------------------------------------------------------------------...⇄ Custom Name name buckle 1 17.99 Belt Size/Color = Black MediumBelt Buckle with Free 32-36 inchesBelt Letter Style = Silver Chrome(Shipped) Buckle[redacted] Tracking Number: Text (Letters Only) =[redacted] Subtotal 17.99 Coupon discount -0.90 (highfive) Subtotal 17.09 Shipping 4.95 Tax 0.00 Total 22.04

Sincerely,

Review: 1. We ordered a pair of shoes in youth size 2

2. Bewild sent us a pair of shoes in kid size 1

3. We immediately informed bewild a wrong item was sent

4. Bewild told us to take photos of the wrong size shoe

5. We did and Bewild asked us to send it back

6. We sent it back a month ago and never heard anything back

7. I followed up yesterday and was told the shoes was "used, worn and damaged"

8. It was a lie because the shoes we received was smaller than the palm of my daughters hand. There is no way it could be worn by a child of her age unless the feet were cut into half (I apologize for the cruel image)

9. I [redacted] reviews for this company and found out this company has consistently lied on the same issue:

[redacted] 10. A company like this should not be allowed to continue. It damages reputation for other businesses operated in N.Y.Desired Settlement: 1. I would like to receive a full refund for the pair of shoes we returned

2. I would like to receive a formal apology for the lie they created regarding the returned product.

3. I would like Revdex.com to consider downgrade their rating. How could a company with so many complaints still receive an A rating from Revdex.com?

Business

Response:

Good Morning, We apologize if the customer was unhappy with the outcome of this matter. We did receive the shoes back in a dirty/used condition, but due to the fact that the customer did in fact receive a youth size 1 instead of a youth size 2. We refunded the customer for the item as per our regular return and refund policy as compensation for the incorrect item being sent. The item returned can not be re-stocked or re-sold due to the condition returned, but regardless, we felt that some form of compensation should have been given due to the issue with the incorrect size being sent in error. We hope that this satisfies the customer.

Review: I ordered a pair of Heely's, and 2 shirts in addition to justify the cost of next day shipping on the Heelys. I was issued a refund for the $49.49, which I thought was because it would not make it in time for Christmas. When the product arrived, there was a stamp that stated, "Thank you for your order! We issued a credit to your card for the abovd sold out items. Please reorder at BeWild.com The item was circled. There was no apology. No one called to ask if I still wanted this order after my main item would be stopped. Who in their right minds would pay $44.95 for next day shipping on 2 $16.99 t-shirts. I emailed BeWild once the product arrived the day after Christmas and received a canned response that I would hear from them within 24 hours. That did not happen at all. My husband then called on 1/**/13 and spoke with "[redacted]" who said he was a salesperson that happened to answer the phone and would get this taken care of after their next order of Heely's came in on 1/** or the following business day. We did not hear from [redacted] either and tried to call back to just get a recording on their phones.Desired Settlement: We would just like the Heelys we've paid for at this time. They don't need to be rushed, but we do expect these. We would also like a refund of the shipping so we are willing to pay the difference of the shipping cost and the Heelys cost $54.99 - 10% discount $49.49 minus the shipping we paid $44.95 so we are willing to pay the $4.54 for the Heelys as well as a standard shipping cost.

Business

Response:

Good Morning,

I have looked into this order and see that one item was not available. An email was sent to alert the customer

Review: I purchased an LED tongue ring from this vendor through the [redacted] marketplace. When the item was delivered, the product did not work. I contacted BeWild through amazon's contact form. After numerous back and forth emails with BeWild, the problem is still unresolved, and aside from returning the product, which is not possible (I'll explain below), BeWild has offered no remedy.As it turns out, the problem with the item was defective batteries. After the first few email exchanges with BeWild, I decided to borrow a battery tester and test the included batteries myself, rather than incur the cost of return postage and loss of shipping cost if it was simply a battery issue. The included batteries were dead, so I went out and purchased replacement batteries to make sure that batteries were the only issue with the product. The new batteries tested fine and the product worked. I contacted BeWild again to inform them that the product was fine and I would not need to return it. I included a receipt for the new batteries purchased and asked to be reimbursed. After a few more emails back and forth, BeWild refused to reimburse me for the good batteries which replaced the defective batteries they included. I then asked BeWild to simply send good batteries to me to replace the defective ones. BeWild again refused to remedy me. BeWild insisted that the only thing that could be done was to return the product for them to test the batteries themselves. This was impossible because I had already disposed of the defective batteries when the new ones worked. BeWild then said that they would not make good, and would not do anything more for me.I have contacted [redacted]'s customer support and will be seeking remedy through them as well. But please do not let that deter the Revdex.com from seeking justice as well.Thank you.Desired Settlement: I wish to be reimbursed $11.22 for the batteries I purchased to make the product work. Otherwise, I will accept 2 working batteries mailed to me to replace the defective ones originally included, but recently disposed.

Business

Response:

Good Morning, We have reviewed the complaint that has been put against our company and after reviewing the information, we are happy to ship out not only a new pair of batteries, but also a replacement tongue ring at no expense to the customer. Which, as of today, is already on it's way. We hope that this satisfies the customer's needs. If you have any other questions, please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, I would like the complaint to remain open until BeWild has fulfilled their offer, and I've had the opportunity to test and inspect their replacement products. I would rather not file a separate complaint if it is faulty like the first one.

Sincerely,

I am disappointed with this company. I ordered a pair of buffalo sandals & one had a tear in it. I explained to them that I did not want my sandal to have a tear in it & they're defense was this was the cheapest leather used in India to make the sandals. I returned them with a civil & logical reason why I should be reimbursed for the shipping... simply because as a customer, I didn't see any characteristic (as they stated the sandal had) but a genuine flaw that would only shorten the life of the sandal & it's not what I wanted to pay for. (& no one in their website did they mention about these alleged characteristics). Well, they never did reimburse the shipping costs so here I am left having to state my negative experience with them.

Review: I ordered a pair of jeans from Bewild. They shipped me the wrong jeans. I let them know and they told me to ship them back and they would reimburse me for the shipping cost and send the correct jeans back overnight. Almost two weeks have passed and I have yet to receive my jeans or my shipping reimbursement. I just got off the phone with customer service and they told me they are doing an investigation and there is no record of any jeans being shipped out. I have been scammed on the internet before by a company using this same technique. I will not allow it to happen again. When I call to ask about the status of my jeans, they only put me in contact with sales associates. When I ask to speak to management, they become hesitant and tell me to email them again. Conspicuous to say the least.Desired Settlement: If they continue to lie and prolong this transaction, I will take full legal action. I have every receipt as well as the emails exchanged with customer service including an order number and another receipt. I just want them to know that this is very poor business practice.

Business

Response:

Good Morning, We apologize for any frustration that the customer may have had concerning this matter. We would like to advise that we have already re-shipped out the correct item to the customer at no extra charge. We hope that this satisfies the customer's inquiry.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not been reimbursed my shipping cost of $10.25 that I had to pay out of my own wallet to ship the incorrect pair of jeans back. I have emailed them several times concerning this matter and they appear to just be ignoring me now. I really don't want to take further legal action for $10...but I will.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning, If the customer could please provide a receipt for the postage that he paid to return the item, we would be happy to comply. Please have the customer send the receipt to the address below with his order number for reference.

Review: I ordered a product from BeWild.com on 9.*.13 and paid extra for RUSH delivery service. This was advertised as "2-3 Business Day Delivery". To a normal person this would mean I would receive the product either Tuesday or Wednesday of the following week. The product arrived late Thursday (after I had left town on a trip where I needed the product). The lady at Be Wild told me the "2-3 Business Day Rush Delivery" doesn't start counting until the product is shipped. This doesn't really make much sense, and is misleading to a purchaser. From my perspective, when I buy something and I'm told that for an extra charge I can have it in 2-3 business days, I don't interpret this to mean 2-3 days from when the merchant decides to ship it to me. At a minimum, I should have been told this.Desired Settlement: I think BeWild.com should refund the extra charge for the RUSH delivery refunded immediately.

Business

Response:

Good Morning,

I have looked into this order. Order was placed on Saturday September [redacted] (while we are not opened nor is there any shipping). Order was shipped out first thing Monday Morning as soon as we returned to work. Order was shipped out via UPS 3 day air (per customer's requested shipping method) and Did in fact arrive on the third business day, Thursday. We do offer faster shipping however customer did not pick this method. I am sorry that customer is not completely satisfied with this order. If for any reason customer is not completely satisfied, order can be return to the address below for an immediate refund of the item's cost.

Review: I called and ordered a pair of Heely's. I contacted the rep and was quoted for overnight delivery on shoes for $90.94. While on the phone she charged my credit card and told me it was $99.44. I told her this was incorrect, that I was modeling it online and it was $90.94. I had spoken to her on a call a few minutes prior on another pair of shoes and she quoted they were $87 and since there was only a $5 difference I asked why the huge price increase. I also had a 15% off code which she applied. She fully understood I wanted overnight delivery and quoted to me that it was $39.95 for overnight shipping. While on the phone with her she placed me on hold came back to the phone and said she would honor the $90.94 and asked for my cc info again. If you look at the order numbers [redacted] was placed first at 99.44 and a second was entered [redacted] for $90.94. She had to ask for my cc information a 2nd time in order to process the correct second transaction. She said she would honor what we previously discussed. They stated there is a recording of this transaction which will support my claims. They are trying to claim there is an additional charge for overnight, but I was never told this I was told the cost is $39.95 not $49.95.Desired Settlement: Refund my $9.

Business

Response:

Good Morning,

Customer Called to place this order. The purpose of this call was because customer was in need of overnight shipping since we do not offer this on our site. Customer was told that we can have her order shipped via NEXT DAY AIR and there would be a $10.00 charge to do this. This stands to reason since the normal shipping charge for 2 business days was $39.95. Customer agreed and we proceeded with the sale. We also gave customer a courtesy 15% discount. After shipping this package via overnight delivery and the customer receiving, customer claimed that there should not have been any extra charge for the overnight shipping. Revdex.com, please visit our website at [redacted] to see that we simply do not offer this service and we did have to charge customer for a special shipping service. Again, this was the nature of customer's call. We did the best we can do for this customer and shipped an item to her overnight so that she had it the next day per her request.

Review: I ordered two items from Bewild and never received either of them. when I reached out to the company they told me to contact the post office

I contacted the post office and they told me to contact the sender. I sent another message to the sender and never heard backDesired Settlement: I would either like the items or a full refund

Business

Response:

Good Morning [redacted],

I have looked up this customers order and it's tracking and see that this has in fact been delivered. Please see the tracking number and delivery confirmation below. I feel that there may be some confusion as the customer has stated that the purchase price was $24.80 when in fact the purchase price for this order was $11.90. It is possible that this customer has confused us with another company. Please see the tracking information and delivery confirmation below.

Product & Tracking Information

Postal Product:

Review: I ordered a pair of pants from Bewild on 4/*/2013 through [redacted]. I moved during that last week of April and lost track of the pants until July of 2013. When I found the package, I opened it only to discover that the pants I had ordered were the wrong size for what I actually needed. I called Bewild Customer Service to see if I could mail the pants back to exchange for a smaller size, as amazon has a 30 day return policy which had already passed by that point. The young woman I spoke to on the phone told me to go ahead and mail the pants back, even though it was past the 30 days, as I was just exchanging for the exact same item in a different size.

On July [redacted], I mailed the pants back via USPS, with confirmation # [redacted].

On 7/**/13 I received an email from Bewild indicating that they had received my return.

Since that time I have been calling and emailing back and forth for the last 10 months! to try to get the exchange that was promised to me.

Every time I have called to follow up on my order the people on the phone incredibly rude and condescending. i've been hung up on more times than I care to count, and have supposedly spoken with [redacted] who are equally rude and unhelpful.

All I wanted to do was to exchange the pants that I had ordered. Instead, every time I call in, I get a lecture on how my exchange was past the 30 day window and there's nothing that can be done to help me. My issue, of course, is two things: 1. I called the Bewild Customer Service line before sending the item back to verify that I could exchange it even though it was past the 30 day window, and was reassured that exchanging it would be no problem regardless of the elapsed time, and 2) It's incredibly unethical for a business to have charged me ~$50 for a product, which is now back in their possession but they refuse to give me a replacement or a refund. So basically they want to keep my $50 in return for me getting nothing...which is not only unethical, it's illegal.

I have a long list of the exact dates of communication, as well as content from emails, which I am happy to provide if needed.

I really just wanted the correct size pants.Desired Settlement: Please send me a size Large of the pants that I had ordered with no additional charges to me. I have paid shipping twice already, which I was totally fine with doing, but since it's now been over a year of battling to try to get a replacement item THAT I PAID FOR, I am not willing to pay shipping again.

Also, I'd like an apology.

If the first employee I'd talked to had told me that they couldn't take exchanges past the 30 day window, I never would have sent them back. I would have accepted that answer and made other arrangements. However, since I was told it was okay, I would never have imagined that 10 months after the fact I would still be FIGHTING to get another pair of pants sent out to me. This is ridiculous.

Clearly, the company to reconsider the way they approach customer service.

Business

Response:

Good Morning,

I have looked into this issue and see that this order was placed in April of 2013 and returned to us in July of 2013. Even though we do have a 30 day return policy and this purchase was made 10 months ago, we will be happy to make this exchange. We will need to charge this customer the cost of shipping to send this item back to her. We can not simply generate a UPS return label and ship these to customer for free. I feel that since this order was placed 10 months ago and we are still willing to make this exchange, asking customer to pay for the shipping to get the item to her is not an unfair solution.

Absolute worst company I have ever ordered online from. It took a whole month to receive my order. I tried to cancel and get a refund because of it took so long, but they sent it and charged me anyway!

Forget about customer service, seriously. Based on my experience I think the whole operation is run by one unintelligent person in a basement somewhere. No one answers the phone, email responses are slow, generic, and not helpful.

I would never do business with this company again. Their customer service is horrible and the man I spoke with was incredibly rude and short with me. I was attempting to make a return within their 30 day return policy. After trying to email the company, I had gotten nowhere with my questions. I decided to call the company to inquire about the return and see how we could work it out. My return request was denied. I am not upset about having the return request denied at this point, I am very disappointed and shocked by how rude they were on the phone and lack of professionalism. Very disappointing