Hello [redacted] ,Thank you for contacting BTR.We sincerely apologize for the error in the item description for this item:ICATFN21PC040X26-Z A Beautiful Death...by Terry Fan, Canvas Print (40"x26") at the time of purchase Please note that the item that was received was the correct item for the price that was paid, however, the description was incorrectWe will be issuing you a refund in full for the cost of the item as per the email that was sent to you from Chloe on December 15thWe will not require for you to return it back to usPlease kindly allow a few business days for the refund to appear on your bank statementsAgain, we sincerely apologize for any inconvenience or disappointment this may have causedIf you happen to have any further questions or concerns, please do not hesitate to contact us troll free at ###-###-####Thank you
Hi [redacted] ,Thank you for reaching out through the Revdex.com.I apologize that we were not able to have your order shipped to you before February 7th, as you had likedWe do not keep inventory available in our warehouse, and so we require sometimes up to 2-weeks to receive the merchandise from our vendors before we can process and ship.It is stated on our item pages, as well as our FAQs that orders can take 2-weeks plus delivery to be receivedAs it had only been weeks since your initial order date, we were still within our timeframe, and we do apologize that we were not able to provide the order for the date that you had wanted itI see that you have contacted our customer service department today, and have requested for your order to be cancelledThe cancellation process can take hours, and you will be notified once this has been confirmed donePlease allow 5-business days for your full refund to reflect back to your original method of paymentPlease let us know if you have any concerns in the future at [redacted] , or ###-###-####.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They offered to credit my card $and give me back a BTR credit of $ I would like the entire $credited to my credit card since I don't plan to do business with them in the future After all I've been through with them I believe that's only fair Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as they will obviously not grant what was requested by me Regards, [redacted]
We are very sorry for this delayPlease know your parcel was shipped out with the courierAt this time we have filed a claim with them to have you refunded in fullPlease allow 24-hrs for this to be processedAgain we apologizePlease be sure to let us know if there is anything else we can help with
We apologize for this delayPlease know this is not routine for usWe have had this order closed and refundedAn email confirmation was sentPlease let us know if there is anything else we can doThanks
Hi ***, We are very sorry for all of the inconveniencePlease be advised that your order # [redacted] has been cancelled and refundedOrder # [redacted] also have been refunded Conf # [redacted] Again we apologize for thisPlease be sure to let us know if you have any further questions or concernsThank you!
Hi ***Thank you for contacting BTR.We’re so very sorry that your case has not been resolvedAfter taking a closer look into your tracking details with [redacted] , ( tracking # [redacted] ) this was not a situation where the parcel was delivered to you, but rather only a shipping label was created and therefore the parcel most likely went missing during shipment.We sincerely apologize that this was not resolved sooner for you.Rest assured, you have been issued a refund in full for the cost of your orderYou have been refunded in the amount of 91.98$Your refund confirmation # is [redacted] Please kindly allow 3-business days for your refund to appear on your bank statements.If there is anything else we can do for you at this time, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank youre
Hello ***, Thank you for contacting BTRPlease rest assured that all merchandise we sell on the website is 100% guaranteed authenticBTR only works with reputable vendors and suppliers and we do not condone the selling of counterfeit merchandiseWe can assure you that the Celine Handbag that is currently in transit to you is 100% authenticWhile we're unable to disclose our suppliers information, we are able to provide you with a sanitized invoice which is proof of the item's authenticity to put your mind at easeWe are aware of a litigation, but to date it has not been served on usWe stand behind everything we sell and to the best of our knowledge and through independent verification are certain that all Gucci product we sell is authentic GucciWe do see that you have been in contact with our customer service team today and you were advised to return the bag back to us once received and a refund in full will be issued back to your original method of payment (Paypal Account)Please use our UPS return prepaid label and your return shipping will be on us With regards to your tracking details, we recently encountered issues with Ontrac where tracking information is activate but failed to updateRest assured that tracking information will be updated on their website within the next 24-business hours If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello ***, Thank you for your emailAgain, we apologize for any frustration here.We are happy to reverse your BTR credit that is on your accountWhile you paid 64.02$ in credits towards your order, there was an additional 29.99$ in credits on your account.You currently have 94.01$ in return credits and we will be reversing this amount in fullPlease kindly allow 5-business days for the refund to appear on your bank statements.We hope to see you shopping again in the future.Thank you
Hello [redacted] , Thank you for contact BTR We’re very sorry for the oversight on the cancellation of your order and to see that it has now been shipped with Canada PostPlease know that this is not the norm for us We’re also very sorry if you did not hear back from our customer service manager, ToshaShe has been sick out of the officeRest assured that we will be issuing you a refund in full for the cost of the item back to your original method of payment Please kindly allow 5-business days for your refund to appear on your bank statements We will not require for you to return the item back to us once receivedIf there’s anything else we can do for you at this time, please do not hesitate to contact our customer service team toll free at ###-###-####Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am expecting a full refund within 24-hrs Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the wrong order numberORDER [redacted] ORDER DATEFeb 11, 2016SUB-TOTAL$19.99TAXES$0.00SHIPPING$5.99CREDITS$0.00ORDER NO [redacted] ORDER DATEFeb 11, 2016SUB-TOTAL$24.98TAXES$0.00SHIPPING$0.00CREDITS$0.00TOTAL$24.98TOTAL$ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already filed a previous complaint with Revdex.com: # [redacted] - Beyond The RackYou have said that this complaint has been answered because Beyond the Rack has refunded my $2,However, they lied to you and me, as they have only refunded $Therefore, they still owe me $They have stolen my money and I want it back Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I m not received any information about this order refund
Hi [redacted] ,Thank you for contacting us through the Revdex.com.I apologize for the trouble you have had with your orderAll of our merchandise is guaranteed 100% authenticWe work only with reputable suppliers, and sell only guaranteed authentic merchandiseIf ever you receive an item that you believe is not authentic, we ask that you contact us right away to better look into the inquiry before returning an itemIn this case, the item was marked as non-returnable at the time of purchase, but we had made an exception to accept the return, for store credits, as per our return policyWe are sorry that you are not satisfied with your experience with your item and order, and as part of the exception to our policies, we have put in a request to have your credits reversed back to your original method of payment for the cost of the item, Please allow 5-business days for this to reflect back to your card used at the time of purchase.If you have any future concerns, please do not hesitate to contact our customer service department, and we are more than happy to help.Thank you
Hello [redacted] ,Thank you for contacting BTR.We’re sorry to hear that your watch stopped working after a few short monthsWe would like to reassure you that all merchandise sold on the site is 100% guaranteed authentic as BTR only deals with reputable vendors and suppliersWe also do not condone the selling of counterfeit merchandiseSelling fake goods would hurt our reputation and this is not the relationship we want to build with our customersWe apologize our vendor is unable to provide a sanitized invoice, however, the authenticity of most watches can be confirmed via the serial number that is engraved on the back of the case of the watchWith such said serial number [redacted] can verify the authenticity of the watch and do not need a warranty card in order to do so.As mentioned on several occasions by our customer service representatives, our warranty for the watch is with our supplier and not [redacted] directlyIn this case, the warranty card does not require to be signed and our vendor is more than happy to assist you in having the watch repaired.Having said that, we do see that you have been in contact with our customer service team yesterday, January 5th and will be returning the watch back to BTR for a full refund to your creditcard.Please be advised that the average timeframe to process the return is approximately 1-weeks from the date your parcel is received in our warehouseOnce the return authorization is processed, please allow 5-business days for the refund to reflect back on to your original method of payment (VISA Credit 0432)Please also be advised that we are unable to cover the cost for the shipment between London to our facility in Montreal as we can only provide return labels within the Northern American territory (US/Can).If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####.Thank you for your understanding
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] ,Thank you for contacting BTR.We sincerely apologize for the error in the item description for this item:ICATFN21PC040X26-Z A Beautiful Death...by Terry Fan, Canvas Print (40"x26") at the time of purchase Please note that the item that was received was the correct item for the price that was paid, however, the description was incorrectWe will be issuing you a refund in full for the cost of the item as per the email that was sent to you from Chloe on December 15thWe will not require for you to return it back to usPlease kindly allow a few business days for the refund to appear on your bank statementsAgain, we sincerely apologize for any inconvenience or disappointment this may have causedIf you happen to have any further questions or concerns, please do not hesitate to contact us troll free at ###-###-####Thank you
Hi [redacted] ,Thank you for reaching out through the Revdex.com.I apologize that we were not able to have your order shipped to you before February 7th, as you had likedWe do not keep inventory available in our warehouse, and so we require sometimes up to 2-weeks to receive the merchandise from our vendors before we can process and ship.It is stated on our item pages, as well as our FAQs that orders can take 2-weeks plus delivery to be receivedAs it had only been weeks since your initial order date, we were still within our timeframe, and we do apologize that we were not able to provide the order for the date that you had wanted itI see that you have contacted our customer service department today, and have requested for your order to be cancelledThe cancellation process can take hours, and you will be notified once this has been confirmed donePlease allow 5-business days for your full refund to reflect back to your original method of paymentPlease let us know if you have any concerns in the future at [redacted] , or ###-###-####.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.They offered to credit my card $and give me back a BTR credit of $ I would like the entire $credited to my credit card since I don't plan to do business with them in the future After all I've been through with them I believe that's only fair Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as they will obviously not grant what was requested by me Regards, [redacted]
We are very sorry for this delayPlease know your parcel was shipped out with the courierAt this time we have filed a claim with them to have you refunded in fullPlease allow 24-hrs for this to be processedAgain we apologizePlease be sure to let us know if there is anything else we can help with
We apologize for this delayPlease know this is not routine for usWe have had this order closed and refundedAn email confirmation was sentPlease let us know if there is anything else we can doThanks
Hi ***, We are very sorry for all of the inconveniencePlease be advised that your order # [redacted] has been cancelled and refundedOrder # [redacted] also have been refunded Conf # [redacted] Again we apologize for thisPlease be sure to let us know if you have any further questions or concernsThank you!
Hi ***Thank you for contacting BTR.We’re so very sorry that your case has not been resolvedAfter taking a closer look into your tracking details with [redacted] , ( tracking # [redacted] ) this was not a situation where the parcel was delivered to you, but rather only a shipping label was created and therefore the parcel most likely went missing during shipment.We sincerely apologize that this was not resolved sooner for you.Rest assured, you have been issued a refund in full for the cost of your orderYou have been refunded in the amount of 91.98$Your refund confirmation # is [redacted] Please kindly allow 3-business days for your refund to appear on your bank statements.If there is anything else we can do for you at this time, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank youre
Hello ***, Thank you for contacting BTRPlease rest assured that all merchandise we sell on the website is 100% guaranteed authenticBTR only works with reputable vendors and suppliers and we do not condone the selling of counterfeit merchandiseWe can assure you that the Celine Handbag that is currently in transit to you is 100% authenticWhile we're unable to disclose our suppliers information, we are able to provide you with a sanitized invoice which is proof of the item's authenticity to put your mind at easeWe are aware of a litigation, but to date it has not been served on usWe stand behind everything we sell and to the best of our knowledge and through independent verification are certain that all Gucci product we sell is authentic GucciWe do see that you have been in contact with our customer service team today and you were advised to return the bag back to us once received and a refund in full will be issued back to your original method of payment (Paypal Account)Please use our UPS return prepaid label and your return shipping will be on us With regards to your tracking details, we recently encountered issues with Ontrac where tracking information is activate but failed to updateRest assured that tracking information will be updated on their website within the next 24-business hours If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello ***, Thank you for your emailAgain, we apologize for any frustration here.We are happy to reverse your BTR credit that is on your accountWhile you paid 64.02$ in credits towards your order, there was an additional 29.99$ in credits on your account.You currently have 94.01$ in return credits and we will be reversing this amount in fullPlease kindly allow 5-business days for the refund to appear on your bank statements.We hope to see you shopping again in the future.Thank you
Hello [redacted] , Thank you for contact BTR We’re very sorry for the oversight on the cancellation of your order and to see that it has now been shipped with Canada PostPlease know that this is not the norm for us We’re also very sorry if you did not hear back from our customer service manager, ToshaShe has been sick out of the officeRest assured that we will be issuing you a refund in full for the cost of the item back to your original method of payment Please kindly allow 5-business days for your refund to appear on your bank statements We will not require for you to return the item back to us once receivedIf there’s anything else we can do for you at this time, please do not hesitate to contact our customer service team toll free at ###-###-####Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am expecting a full refund within 24-hrs Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is the wrong order numberORDER [redacted] ORDER DATEFeb 11, 2016SUB-TOTAL$19.99TAXES$0.00SHIPPING$5.99CREDITS$0.00ORDER NO [redacted] ORDER DATEFeb 11, 2016SUB-TOTAL$24.98TAXES$0.00SHIPPING$0.00CREDITS$0.00TOTAL$24.98TOTAL$ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have already filed a previous complaint with Revdex.com: # [redacted] - Beyond The RackYou have said that this complaint has been answered because Beyond the Rack has refunded my $2,However, they lied to you and me, as they have only refunded $Therefore, they still owe me $They have stolen my money and I want it back Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I m not received any information about this order refund
Hi [redacted] ,Thank you for contacting us through the Revdex.com.I apologize for the trouble you have had with your orderAll of our merchandise is guaranteed 100% authenticWe work only with reputable suppliers, and sell only guaranteed authentic merchandiseIf ever you receive an item that you believe is not authentic, we ask that you contact us right away to better look into the inquiry before returning an itemIn this case, the item was marked as non-returnable at the time of purchase, but we had made an exception to accept the return, for store credits, as per our return policyWe are sorry that you are not satisfied with your experience with your item and order, and as part of the exception to our policies, we have put in a request to have your credits reversed back to your original method of payment for the cost of the item, Please allow 5-business days for this to reflect back to your card used at the time of purchase.If you have any future concerns, please do not hesitate to contact our customer service department, and we are more than happy to help.Thank you
Hello [redacted] ,Thank you for contacting BTR.We’re sorry to hear that your watch stopped working after a few short monthsWe would like to reassure you that all merchandise sold on the site is 100% guaranteed authentic as BTR only deals with reputable vendors and suppliersWe also do not condone the selling of counterfeit merchandiseSelling fake goods would hurt our reputation and this is not the relationship we want to build with our customersWe apologize our vendor is unable to provide a sanitized invoice, however, the authenticity of most watches can be confirmed via the serial number that is engraved on the back of the case of the watchWith such said serial number [redacted] can verify the authenticity of the watch and do not need a warranty card in order to do so.As mentioned on several occasions by our customer service representatives, our warranty for the watch is with our supplier and not [redacted] directlyIn this case, the warranty card does not require to be signed and our vendor is more than happy to assist you in having the watch repaired.Having said that, we do see that you have been in contact with our customer service team yesterday, January 5th and will be returning the watch back to BTR for a full refund to your creditcard.Please be advised that the average timeframe to process the return is approximately 1-weeks from the date your parcel is received in our warehouseOnce the return authorization is processed, please allow 5-business days for the refund to reflect back on to your original method of payment (VISA Credit 0432)Please also be advised that we are unable to cover the cost for the shipment between London to our facility in Montreal as we can only provide return labels within the Northern American territory (US/Can).If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####.Thank you for your understanding
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]