We are very sorry for this delay. Please know your parcel was shipped out with the courier. At this time we have filed a claim with them to have you refunded in full. Please allow 24-48 hrs for this to be processed. Again we apologize. Please be sure to let us know if there is anything else we can...
Hi [redacted],Thank you for reaching out through the Revdex.com.I apologize that we were not able to have your order shipped to you before February 7th, as you had liked. We do not keep inventory available in our warehouse, and so we require sometimes up to 2-3 weeks to receive the merchandise from our vendors...
before we can process and ship.It is stated on our item pages, as well as our FAQs that orders can take 2-3 weeks plus delivery to be received. As it had only been 2 weeks since your initial order date, we were still within our timeframe, and we do apologize that we were not able to provide the order for the date that you had wanted it. I see that you have contacted our customer service department today, and have requested for your order to be cancelled. The cancellation process can take 24 hours, and you will be notified once this has been confirmed done. Please allow 5-7 business days for your full refund to reflect back to your original method of payment. Please let us know if you have any concerns in the future at [redacted], or ###-###-####.Thank you.
Hello [redacted], Thank you for contact BTR. Taking a deeper look into your account with your associated email address: [redacted], we’re sorry to say that we did not receive any email correspondence under your account. We also apologize for any confusion, unfortunately these Uggs were not...
deliverable in time for Christmas but deliverable in the new year, as per our ad. The estimated shipping timeframe for this specific event was 3-4 weeks. We’re happy to cancel your order and issue a refund to your creditcard. We will send you an email with your cancellation and refund details. Please be sure to keep an eye out on your email inbox. If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank you
Revdex.com:I did receive a return mailing label and will send out via UPS on Sat Jan 9th. However, I would like to keep this complaint open until I receive the actual refund from the retailer. I am obviously concerned about their response time and attention/action in this matter.
I have reviewed the response made by the business in reference to complaint ID 11025104, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hi [redacted], We are very sorry for all of the inconvenience. Please be advised that your order # [redacted] has been cancelled and refunded. Order # [redacted] also have been refunded Conf # [redacted] Again we apologize for this. Please be sure to let us know if you have any...
Hello [redacted],Thank you for contacting BTR. We do apologize for any confusion with regards to our Visa checkout promotion that was in effect from February 24th until March 4th 2016. As per our terms and conditions, Place a minimum $50 order (after credits, before taxes and shipping)...
AND check out using Visa Checkout, and receive a $25 BTR shopping credit which you can use toward your next purchase (after credits, before taxes and shipping). Please feel free to checkout our blog for more details, [redacted]Your order placed on February 28th failed to qualify as your deposit is less than 50$ before taxes. With that said, we're happy to extend the promotion to you and have provided you here with a $25 BTR giftcard code: 0b83be6de1 that you can enjoy on your next purchase.If you have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank you
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the wrong order number. ORDER [redacted]ORDER DATEFeb 11, 2016SUB-TOTAL$19.99TAXES$0.00SHIPPING$5.99CREDITS$0.00ORDER NO[redacted]ORDER DATEFeb 11, 2016SUB-TOTAL$24.98TAXES$0.00SHIPPING$0.00CREDITS$0.00TOTAL$24.98TOTAL$25.98
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already filed a previous complaint with Revdex.com: # [redacted]- Beyond The Rack. You have said that this complaint has been answered because Beyond the Rack has refunded my $2,690.98. However, they lied to you and me, as they have only refunded $1881.33. Therefore, they still owe me $809.15. They have stolen my money and I want it back.
Regards,
[redacted]
Hello [redacted], Thank you for your email. Again, we apologize for any frustration here.We are happy to reverse your BTR credit that is on your account. While you paid 64.02$ in credits towards your order, there was an additional 29.99$ in credits on your account.You currently have 94.01$ in return credits and we will be reversing this amount in full. Please kindly allow 5-7 business days for the refund to appear on your bank statements.We hope to see you shopping again in the future.Thank you
Hello [redacted],Thank you for contacting BTR. We apologize for the delay in replying to your email. Please know that we try our best to reply to all service emails within 24-48 business hours. With the holidays, we have been a bit backed up. We see that a return label has been...
sent to you today via email by our customer service rep, Christine. Simply reprint the label and affix it to your return. We see that this is your first return with our company and may not be aware of our returns policy.As per our return policy located in our FAQs and mentioned on each item description on the website, items which are eligible for return are accepted within 365 days of receipt and refunded in BTR credit only, minus shipping charges.At this time, our Returns Policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale. That being said, we're happy to issue you a refund to your creditcard this time around and cover the cost of your return.The return process may take up to 1-2 weeks to complete from the date your parcel is received in our warehouse. A representative from our Returns Processing Center will contact you via email once the parcel has been assessed and credited.If you have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####
Hi [redacted], We are very sorry for the delay in shipping your order. Please know that is not routine for us and we have filled the paperwork to have you refunded in full for order 17813171. Again we apologize for the delay.Thank you!
Hello [redacted],Thank you for contacting BTR.Rest assured, this has since been resolved.Your refund details are below:Order # [redacted], refund amount 314.98$. Your confirmation # for the refund [redacted]. Order # [redacted], refund amount 671.98$. Your confirmation # for...
the refund is [redacted]. Order # [redacted], refund amount 1,1447.47$. Your confirmation # for your refund is [redacted] Order # [redacted], refund amount 552.28$. Your confirmation # for your refund is [redacted] If you happen to have any further questions, please do not hesitate to contact our customer service team toll free at ###-###-####Thank you again for being a valued member.
Hello,I have shipped the watched. The tracking number is the following, through Fed Ex:# [redacted]
The watch should arrive tomorrow, assuming it doesn't get caught up in Customs. Therefore, I expect the money to be in my account by the end of January. Further, because I had to ship the watch from London, it has cost be 150GBP. I want this reimbursed, as I would not have had to mail this out had the watch not stopped working. Further, I would not have had to mail this out if they had given me a [redacted] warranty, as I would've been able to get this fixed in London. Lastly, I would have been able to mail this in the states, has they answered me A MONTH ago when I had initially started this complaint process through BTR's website. If they had resolved this without Revdex.com, I would have been able to mail this in Chicago at the start of December. I am happy to send along the Fed Ex receipt so I can be reimbursed, but I want to be paid the full amount of the watch PLUS the shipping cost by the end of January. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I m not received any information about this order refund .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They offered to credit my card $95.97 and give me back a BTR credit of $64.02. I would like the entire $159.99 credited to my credit card since I don't plan to do business with them in the future. After all I've been through with them I believe that's only fair.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am expecting a full refund within 24-48 hrs.
Regards,
[redacted]
We are very sorry for this delay. Please know your parcel was shipped out with the courier. At this time we have filed a claim with them to have you refunded in full. Please allow 24-48 hrs for this to be processed. Again we apologize. Please be sure to let us know if there is anything else we can...
help with.
Hi [redacted],Thank you for reaching out through the Revdex.com.I apologize that we were not able to have your order shipped to you before February 7th, as you had liked. We do not keep inventory available in our warehouse, and so we require sometimes up to 2-3 weeks to receive the merchandise from our vendors...
before we can process and ship.It is stated on our item pages, as well as our FAQs that orders can take 2-3 weeks plus delivery to be received. As it had only been 2 weeks since your initial order date, we were still within our timeframe, and we do apologize that we were not able to provide the order for the date that you had wanted it. I see that you have contacted our customer service department today, and have requested for your order to be cancelled. The cancellation process can take 24 hours, and you will be notified once this has been confirmed done. Please allow 5-7 business days for your full refund to reflect back to your original method of payment. Please let us know if you have any concerns in the future at [redacted], or ###-###-####.Thank you.
Hello [redacted], Thank you for contact BTR. Taking a deeper look into your account with your associated email address: [redacted], we’re sorry to say that we did not receive any email correspondence under your account. We also apologize for any confusion, unfortunately these Uggs were not...
deliverable in time for Christmas but deliverable in the new year, as per our ad. The estimated shipping timeframe for this specific event was 3-4 weeks. We’re happy to cancel your order and issue a refund to your creditcard. We will send you an email with your cancellation and refund details. Please be sure to keep an eye out on your email inbox. If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank you
Revdex.com:I did receive a return mailing label and will send out via UPS on Sat Jan 9th. However, I would like to keep this complaint open until I receive the actual refund from the retailer. I am obviously concerned about their response time and attention/action in this matter.
I have reviewed the response made by the business in reference to complaint ID 11025104, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Hi [redacted], We are very sorry for all of the inconvenience. Please be advised that your order # [redacted] has been cancelled and refunded. Order # [redacted] also have been refunded Conf # [redacted] Again we apologize for this. Please be sure to let us know if you have any...
further questions or concerns. Thank you!
Hello [redacted],Thank you for contacting BTR. We do apologize for any confusion with regards to our Visa checkout promotion that was in effect from February 24th until March 4th 2016. As per our terms and conditions, Place a minimum $50 order (after credits, before taxes and shipping)...
AND check out using Visa Checkout, and receive a $25 BTR shopping credit which you can use toward your next purchase (after credits, before taxes and shipping). Please feel free to checkout our blog for more details, [redacted]Your order placed on February 28th failed to qualify as your deposit is less than 50$ before taxes. With that said, we're happy to extend the promotion to you and have provided you here with a $25 BTR giftcard code: 0b83be6de1 that you can enjoy on your next purchase.If you have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank you
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is the wrong order number. ORDER [redacted]ORDER DATEFeb 11, 2016SUB-TOTAL$19.99TAXES$0.00SHIPPING$5.99CREDITS$0.00ORDER NO[redacted]ORDER DATEFeb 11, 2016SUB-TOTAL$24.98TAXES$0.00SHIPPING$0.00CREDITS$0.00TOTAL$24.98TOTAL$25.98
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have already filed a previous complaint with Revdex.com: # [redacted]- Beyond The Rack. You have said that this complaint has been answered because Beyond the Rack has refunded my $2,690.98. However, they lied to you and me, as they have only refunded $1881.33. Therefore, they still owe me $809.15. They have stolen my money and I want it back.
Regards,
[redacted]
Hello [redacted], Thank you for your email. Again, we apologize for any frustration here.We are happy to reverse your BTR credit that is on your account. While you paid 64.02$ in credits towards your order, there was an additional 29.99$ in credits on your account.You currently have 94.01$ in return credits and we will be reversing this amount in full. Please kindly allow 5-7 business days for the refund to appear on your bank statements.We hope to see you shopping again in the future.Thank you
Hello [redacted],Thank you for contacting BTR. We apologize for the delay in replying to your email. Please know that we try our best to reply to all service emails within 24-48 business hours. With the holidays, we have been a bit backed up. We see that a return label has been...
sent to you today via email by our customer service rep, Christine. Simply reprint the label and affix it to your return. We see that this is your first return with our company and may not be aware of our returns policy.As per our return policy located in our FAQs and mentioned on each item description on the website, items which are eligible for return are accepted within 365 days of receipt and refunded in BTR credit only, minus shipping charges.At this time, our Returns Policy is due to the fact that we are not a retailer, we are a private online shopping club. All of our merchandise is ordered specifically as our clients place their orders during the time of the sale. That being said, we're happy to issue you a refund to your creditcard this time around and cover the cost of your return.The return process may take up to 1-2 weeks to complete from the date your parcel is received in our warehouse. A representative from our Returns Processing Center will contact you via email once the parcel has been assessed and credited.If you have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####
Hi [redacted], We are very sorry for the delay in shipping your order. Please know that is not routine for us and we have filled the paperwork to have you refunded in full for order 17813171. Again we apologize for the delay.Thank you!
Hello [redacted],Thank you for contacting BTR.Rest assured, this has since been resolved.Your refund details are below:Order # [redacted], refund amount 314.98$. Your confirmation # for the refund [redacted]. Order # [redacted], refund amount 671.98$. Your confirmation # for...
the refund is [redacted]. Order # [redacted], refund amount 1,1447.47$. Your confirmation # for your refund is [redacted] Order # [redacted], refund amount 552.28$. Your confirmation # for your refund is [redacted] If you happen to have any further questions, please do not hesitate to contact our customer service team toll free at ###-###-####Thank you again for being a valued member.
Hello,I have shipped the watched. The tracking number is the following, through Fed Ex:# [redacted]
The watch should arrive tomorrow, assuming it doesn't get caught up in Customs. Therefore, I expect the money to be in my account by the end of January. Further, because I had to ship the watch from London, it has cost be 150GBP. I want this reimbursed, as I would not have had to mail this out had the watch not stopped working. Further, I would not have had to mail this out if they had given me a [redacted] warranty, as I would've been able to get this fixed in London. Lastly, I would have been able to mail this in the states, has they answered me A MONTH ago when I had initially started this complaint process through BTR's website. If they had resolved this without Revdex.com, I would have been able to mail this in Chicago at the start of December. I am happy to send along the Fed Ex receipt so I can be reimbursed, but I want to be paid the full amount of the watch PLUS the shipping cost by the end of January. Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I m not received any information about this order refund .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They offered to credit my card $95.97 and give me back a BTR credit of $64.02. I would like the entire $159.99 credited to my credit card since I don't plan to do business with them in the future. After all I've been through with them I believe that's only fair.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am expecting a full refund within 24-48 hrs.
Regards,
[redacted]