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Beyond The Rack

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Beyond The Rack Reviews (77)

I have not received the product or money yet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello [redacted],Thank you for contacting BTR.We sincerely apologize for the error in the item description for this item:ICATFN21PC040X26-Z A Beautiful Death...by Terry Fan, Canvas Print (40"x26") at the time of purchase.  Please note that the item that was received was the correct item for the...

price that was paid, however, the description was incorrect. We will be issuing you a refund in full for the cost of the item as per the email that was sent to you from Chloe on December 15th. We will not require for you to return it back to us. Please  kindly allow a few business days for the refund to appear on your  bank statements. Again, we sincerely apologize for any inconvenience or disappointment this may have caused. If you happen to have any further questions or concerns, please do not hesitate to contact us troll free at ###-###-####. Thank you

Hello,This item had an unexpected delayed. We usually ship within 2 to 3 weeks + the delivery time. In this case the customer order was placed on Feb 15th. We have received the item on March 29th. We have advised the customer of the extra delay and even provided her with a $50 compensation credit...

for the delay.As we were already late to ship the item, we have shipped the item express at no extra cost for the client from Canada to US and the customer received the item on April 5th.

We apologize for this delay. Please know this is not routine for us. We have had this order closed and refunded. An email confirmation was sent. Please let us know if there is anything else we can do. Thanks

Hello [redacted], Thank you for contact BTR. We sincerely apologize that the cancellation for this item:  [redacted]-Z 49" Pease Chaise Lounge in White was overlooked and if you ended up receiving the item in a damaged condition. Rest assured that a refund for the item was issued to your...

[redacted] account in the amount 370.16$ on December 21st. Your confirmation # for the refund is [redacted]. If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####. Thank you

Hello [redacted], Thank you for contact BTR.  We’re very sorry for the oversight on the cancellation of your order and to see that it has now been shipped with Canada Post. Please know that this is not the norm for us.  We’re also very sorry if you did not hear back from our customer...

service manager, Tosha. She has been sick out of the office. Rest assured that we will be issuing you a refund in full for the cost of the item back to your original method of payment.  Please kindly allow 5-7 business days for your refund to appear on your bank statements.   We will not require for you to return the item back to us once received. If there’s anything else we can do for you at this time, please do not hesitate to contact our customer service team toll free at ###-###-####. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as they will obviously not grant what was requested by me. 
Regards,
[redacted]

Hello [redacted]Thank you for your email. Rest assured your refund will be issued once the rug has been received in our warehouse. The average return timeframe to process a return is 1-2 weeks from the date your parcel is received in our warehouse. A representative from our Returns Processing Center will contact you via email once the parcel has been assessed and refunded.If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####.Thank you for your understanding.

Hello [redacted],Thank you for contacting BTR.We’re sorry to hear that your watch stopped working after a few short months. We would like to reassure you that all merchandise sold on the site is 100% guaranteed authentic as BTR only deals with reputable vendors and suppliers. We also do not...

condone the selling of counterfeit merchandise. Selling fake goods would hurt our reputation and this is not the relationship we want to build with our customers. We apologize our vendor is unable to provide a sanitized invoice, however, the authenticity of most watches can be confirmed via the serial number that is engraved on the back of the case of the watch. With such said serial number [redacted] can verify the authenticity of the watch and do not need a warranty card in order to do so.As mentioned on several occasions by our customer service representatives, our warranty for the watch is with our supplier and not [redacted] directly. In this case, the warranty card does not require to be signed and our vendor is more than happy to assist you in having the watch repaired.Having said that, we do see that you have been in contact with our customer service team yesterday, January 5th and will be returning the watch back to BTR for a full refund to your creditcard.Please be advised that the average timeframe to process the return is approximately 1-2 weeks from the date your parcel is received in our warehouse. Once the return authorization is processed,  please allow 5-7 business days for the refund to reflect back on to your original method of payment (VISA Credit 0432). Please also be advised that we are unable to cover the cost for the shipment between London to our facility in Montreal as we can only provide return labels within the Northern American territory (US/Can).If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####.Thank you for your understanding.

Hi [redacted],Thank you for contacting us through the Revdex.com.I apologize for the trouble you have had with your order. All of our merchandise is guaranteed 100% authentic. We work only with reputable suppliers, and sell only guaranteed authentic merchandise. If ever you receive an item that you...

believe is not authentic, we ask that you contact us right away to better look into the inquiry before returning an item. In this case, the item was marked as non-returnable at the time of purchase, but we had made an exception to accept the return, for store credits, as per our return policy. We are sorry that you are not satisfied with your experience with your item and order, and as part of the exception to our policies, we have put in a request to have your credits reversed back to your original method of payment for the cost of the item, 1599.99. Please allow 5-7 business days for this to reflect back to your card used at the time of purchase.If you have any future concerns, please do not hesitate to contact our customer service department, and we are more than happy to help.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Only under the condition that I receive a full refund. They have already told this to me that it takes 5 to 7 business days weeks ago. Why would it still take another 5 to 7 business days? This should be instant considering it has been weeks since I put the request in. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not accept this response, because they keep telling me the same thing. If I do not get my package by 4/23/16 I WANT MY MONEY BACK!!!!

Hello [redacted], Thank you for contacting BTR. Please rest assured that all merchandise we sell on the website is 100% guaranteed authentic. BTR only works with reputable vendors and suppliers and we do not condone the selling of counterfeit merchandise. We can assure you that the Celine...

Handbag that is currently in transit to you is 100% authentic. While we're unable to disclose our suppliers information, we are able to provide you with a sanitized invoice which is proof of the item's authenticity to put your mind at ease. We are aware of a litigation, but to date it has not been served on us. We stand behind everything we sell and to the best of our knowledge and through independent verification are certain that all Gucci product we sell is authentic Gucci. We do see that you have been in contact with our customer service team today and you were advised to return the bag back to us once received and a refund in full will be issued back to your original method of payment (Paypal Account). Please use our UPS return prepaid label and your return shipping will be on us.  With regards to your tracking details, we recently encountered issues with Ontrac where tracking information is activate but failed to update. Rest assured that tracking information will be updated on their website within the next 24-48 business hours.   If  you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Scott

Hi [redacted]Thank you for contacting BTR.We’re so very sorry that your case has not been resolved. After taking a closer look into your tracking details with [redacted], ( tracking #[redacted])   this was not a situation where the parcel was delivered to you, but rather only a...

shipping label was created and therefore the parcel most likely went missing during shipment.We sincerely apologize that this was not resolved sooner for you.Rest assured, you have been issued a refund in full for the cost of your order. You have been refunded in the amount of 91.98$. Your refund confirmation # is [redacted]. Please kindly allow 3-5 business days for your refund to appear on your bank statements.If there is anything else we can do for you at this time, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank youre...

Hello [redacted], Thank you for your reply. Unfortunately, as stated by our Customer Service Supervisor Dee, in his email on January 5th  as well as in our first correspondence with the Revdex.com we’re unable to cover the shipping cost from London to our Montreal warehouse as the watch was returned upon your discretion. Please understand that our warranty for the watch is with our supplier and not [redacted] directly. As mentioned, in this case, the warranty card you received did not require to be signed.  Our vendor was more than happy to assist you in having the watch repaired and therefore these shipping costs would not have been incurred when we tried to resolve this for you in December. Rest assured, we will be issuing you a refund in full for the amount of your purchase for the watch in the amount of 2, 690.98$. This includes the initial shipping that you paid towards the order. A member of our returns team will be in contact with you with your refund details as soon as your watch has been received and processed. If you happen to have any further questions or concerns, please do not hesitate to contact our customer service team toll free at ###-###-#### Thank you for your undersanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I am willing to wait 2 weeks to see if the item ships as the company promised.
Regards,
[redacted]

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