Biddeford Blankets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10887334, and find that this resolution is satisfactory to me Sincerely, Gabrielle ***

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] RECEIVED MESSAGES FROM [redacted] OVER THE WEEKEND (WE ARE CLOSED ON WEEKENDS) CUSTOMER SERVICE RETURNED CALL AND LEFT MESSAGE ON MONDAY, OCTOBER 5TH

I'm so sorry to hear that Mrs [redacted] issue was not resolved in a timely manner I will be addressing this issue immediately We did send a new control out day via [redacted] tracking number [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jonathan [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11097712, and find that this resolution is satisfactory to me Sincerely, Zachary [redacted]

Customer Service has spoken with Mr [redacted] and a new blanket will be shipped out today with a UPS Prepaid label enclosed to return the defective blanket to us for evaluation

A [redacted] PREPAID LABEL WILL BE EMAILED TO THE CUSTOMER TO RETURN THE DEFECTIVE PRODUCTS TO US FOR WARRANTY

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] BIDDEFORD BLANKETS CUSTOMER SERVICE REP CALLED AND LEFT A MESSAGEALSO SENT AN EMAIL WITH A UPS PREPAID LABEL AND INFORMATION TO RETURN THE PRODUCT FOR WARRANTY

Emailed a [redacted] Prepaid Label to Mr [redacted] to return blanket for warranty Upon receipt of blanket a new blanket will be sent

A NEW CONTROL HAS BEEN SENT ON 1/20/TRACKING NUMBER: ***

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***
Called and left a message for Marissa asking to call back so we could confirm the shipping process and to confirm the warranty process

I HAVE SPOKEN WITH SHELLY *** OFFERED TO SEND A NEW BLANKET W/UPS PREPAID LABEL TO RETURN DEFECTIVE PRODUCT. MRS*** EXPRESSED THAT SHE IS THINKING ON HOW TO HANDLE THIS SITUATION AND MAY HAVE ATTORNEY TO HANDLE

SORRY THAT WE DID NOT GET BACK TO YOU IN A TIMELY MANNER REGARDING THIS ISSUE. I PROCESSED YOUR REQUEST FOR A FULL REFUND. YOU WILL RECEIVE THE CREDIT ON YOUR CREDIT CARD IN THE AMOUNT OF $

We emailed a *** Prepaid Label for Mrs*** to return the defective blanket for warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

SPOKE WITH TAMMY ASQUITH & INFORMED HER THAT A NEW BLANKET WILL BE SHIPPED OUT TODAY VIA *** 2ND DAY - *** PREPAID LABEL WILL BE INCLUDED IN PACKAGE FOR HER TO USE WHEN RETURNING DEFECTIVE BLANKET

A *** prepaid label has been emailed to Mr*** on Friday, January 22nd

Mrs*** is correct that Biddeford Blankets has a Year Warranty (limited) on all their products When a product stops working we ask consumers (their responsible to ship) to send the product to us (no additional information/receipts/etc is needed) Upon receipt, Biddeford does
not repair the product, we replace the product with a new product with another year warranty

Sent an email on Thursday, 10/asking consumer for additional information and provided troubleshooting options to start the warranty process As of November 2nd we haven't heard from consumer