Biddeford Blankets

BIDDEFORD SENT MS *** A UPS PREPAID LABEL TO RETURN HER DEFECTIVE PRODUCT FOR WARRANTY

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***
SENT AN EMAIL REQUESTING PRODUCT INFORMATION NEEDED TO EITHER REPLACE FOR WARRANTY OR FOR A REFUND

A new control was reshipped today via UPS tracking number 1ZAX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I did get the controllers that they sent today 3/14/like she said however upon plugging then into the blanket they lasted all of a few seconds then went offAfter trying different outlets I got one controller that worked previously and that still works fineAt this point I am becoming frustrated after spending over for something you expect it to last more than a month I wrote the company back a few minutes ago and asked at this time for a new blanket with controllers that work.
Complaint: ***
I am rejecting this response because:
Sincerely,
Michelle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jonathan [redacted]

Dear Mrs. [redacted],I will refund you for your defective blanket(s).  To do so I will need additional information for the return/refund process....

Could you please provide for me the below information:Size of blanket:Color of blanket:Type of control: Analog-TC11BA (turn dial), Digital TC12BA (push buttons), Latching Connnector TC14BO (for Diamond Weave product), Digital TC15B2 (Sliver Square shape/IPod), Digital TC15B3 (Cream Square Shape/IPod) or TC15B1 (Square Shape IPod)Upon receipt of this information, we will provide you with a Return Authorization number to return the product for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10986317, and find that this resolution is satisfactory to me.
Size of blanket: twinColor: tanControl: Turn dial
Sincerely,
Gwen [redacted]

(The consumer indicated...

he/she DID NOT accept the response from the business.)
First and foremost, it doesn't address the desired resolution. Second, I have detailed phone records on my computer. I don't wish this to become an unnecessary dispute over differences about phone calls and dates. As the company doesn't care to respond to the desired resolution, the reason for the complaint, I'll take the burden on myself of documenting a verbally agreed upon resolution here, and asking for verification from the business, preferably [redacted] via response to the Revdex.com, that the issue will be resolved as per my conversation with her on October 6th at 11:20pm EST which she initiated. This will be an acceptable response.
When I asked for a confirmation # for the call, she was confused. I explained most businesses handled customer service issues by keeping details of the call on a computer for future reference and gave the customer a confirmation number which they could reference in any future conversations regarding the case. She said that was an ID# also known as an RA (return authorization) number, and gave me [redacted] telling me to keep it on hand in case I needed to contact the company again about this issue.
She asked me the style number of my blanket. Then the color. She said they did not have that style in my color, claret, and so we agreed on the style I had in brown. She told me that she did not care how I returned the blanket and that no insurance was necessary but that I keep the tracking number. She told me to make sure I wrote the ID#[redacted] on the outside of the package and on the inside written on a note with my name, phone # and reason for return (we agreed on "blanket not heating, component not working "E" error message". She was very friendly and polite. At that time, I asked for a prepaid shipping label. She told me the company normally didn't do that. She said she would have to ask her superior, came back and told me I would receive a prepaid shipping label in the mail within three to four days. I thanked her and ended the call. This is an accurate but not verbatim account. I have left details out to show a good faith effort towards resolving this matter satisfactorily. The prepaid mailing label arrived promptly along with a form-letter apology with instructions for returning the blanket. My asking for verification is to also make sure I can expect a brown blanket of the same style to be shipped as agreed upon and a reasonable expected delivery date. I was also informed that the 5 year warranty starts over with the replacement blanket. If I am in error I expect the error to be documented as part of the response. I don't want any surprises if no confirmation number was ever written down and there is no record of our agreement. I thin that is a reasonable request. I will await response before shipping blanket to avoid any future complications and facilitate a satisfactory replacement and no further dispute on either side. I appreciate what has been done so far, but I deserve a proper response and not a defense of dates.

Dear Mrs. [redacted], I will send you a UPS prepaid label to return your defective product for warranty.  Could you please provide the below needed information needed to process your warranty? -- Mailling address, city, state, zip code and phone number -- Size of blanket, color and type of control·         Analog [redacted] - turn dial for heat setting·         Digital [redacted] - push red & blue buttons for heat settings; ·         Digital, [redacted]-1 - push buttons for heat settings; or ·         Latching Connector, [redacted]-for Diamond Weave products; ·         Digital [redacted] or [redacted] square shape [redacted]]

WE HAD SENT AN EMAIL TO MRS. [redacted] ASKING TO PROVIDE CONTROLLR INFORMATION SO WE CAN SEND HER 2 NEW CONTROLS.  NOTE . . . WE CHECKED OUR CUSTOMER SERVICE EMAIL AND FOR SOME REASON WE DID NOT RECEIVE HER ORIGINAL REQUEST.  WE SUGGEST CALLING CUSTOMER SERVIVCE AT 800-[redacted] AND...

CUSTOMER SERVICE REP WOULD HAVE TAKEN CARE OF THIS SITUTATION IN A TIMELY MANNER.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10887334, and find that this resolution is satisfactory to me.
Sincerely,
Gabrielle [redacted]

Contact Name and Title: LIZETTE [redacted]
Contact Phone: [redacted]
Contact Email: l[redacted]@biddefordblankets.com
SEND EMAIL REQUESTING PRODUCT INFORMATION NEEDED TO START THE WARRANTY PROCESS.

I'm so sorry to hear that Mrs. [redacted] issue was not resolved in a timely manner.  I will be addressing this issue immediately.  We did send a new control out day via [redacted] tracking number [redacted]

SENT EMAIL TO MRS. [redacted] THIS MORNING . . . SENDING A NEW CONTROL VIA UPS GROUND.  NEW CONTROL SHOULD BE RECEIVED BY THE END OF THE WEEK.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10986360, and find that this resolution is satisfactory to me.
I have returned the defective matress...

pad and is awaiting a new one. Everyone at Biddiford was extremely nice and helpful
Sincerely,
Linda [redacted]

A [redacted] PREPAID LABEL WILL BE EMAILED TO THE CUSTOMER TO RETURN THE DEFECTIVE PRODUCTS TO US FOR WARRANTY.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

An email was sent on Monday, April 11th requesting additional information needed to process an Return Authorization to return the product for warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Pamela [redacted]