Big B Blacktopping Service Reviews (43)
Review: Back in 2008 my wife and I filed bankruptcy. WE reaffirmed our car but the personal line of credit and Visa card that were with the same bank as the car were not reaffirmed and were included in the Bankruptcy. The car was repossessed as of January this year and they were able to get more than what was owed on it but are claiming that the overages were put to cover losses from the closed visa and line of credit from the bankruptcy. Can They do that retro actively like this?Desired Settlement: To give me my money from the overage in the sale of my vehicle.
Review: My online banking was completely shut off- two days after requesting a payoff for my auto loan. I now have NO way of reviewing my accounts to see when payment will be received and have had several issues with payments being held and delayed in posting in the past. I have also been asking for my due date to be changed now for well over a month and the last request was the day I made my payment- due to their delay in processing and my next payment being due almost 20 days after the request the due date was never changed thus making my payment LATE again. When I called in to ask about my online banking they said that due to my REAFFIRMED bankruptcy that happened FOUR YEARS ago that they had to close down my online banking - NO ONE COMMUNICATED this to me and I have had online banking with BECU for over 10 years... this is by far the worst customer service I have ever received. They did nothing to fix the issue or apologize. Desired Settlement: I have no idea how they can fix this short of refunding any fees occurred from their lack of timely processing as well as allowing me access to view my accounts. This company has time and time again failed to deliver or respond in a timely manner.
Review: I was issued a check. I called the issuing bank and verified account and funds. I was told the check and funds were available. I deposited the check in my account. I waited a week before withdrawing any funds. Prior to withdrawing funds I called BECU to verify the check had cleared the issuing bank and was told it had cleared and I could withdraw funds, so I did. The next day I checked my account online and saw it was overdrawn by almost $3,000.00. The check had been returned as alter/fict. I then called BECU to find out why I had been told the check had cleared when in fact it had been returned. The answer I received was "I apologize for the inconvenience, there is nothing we can do." I was then told I could contact Loss Prevention to set up payment arrangements so my direct deposits would not all be taken and I could still pay bills. When I called I was told I could not make payments, everything had to be paid once and any money deposited into the account would go toward the negative balance. Nobody at BECU was willing to work with me to resolve this situation all they wanted was their money.Desired Settlement: I would like this matter investigated further and monies returned to my account. Or I would like BECU to work with me to resolve the negative balance. Also, treat me like I am a human and not a dollar sign.
Review: BECU did not hold up to their word in closing mortgages (qty 2) on time. Continue delays on BECU's part due to a lack of qualified processors/underwriters and tools prevented loans from closing on time. Was continued told loans would be closing in a week or so but turned into months. Submitted loan applications on May 15th didn't close until September 18th. The delay by BECU cause out of pocket expenses on myside which should be reimbursed by BECU. Have give BECU the opportunity to address my claim (email sent to them on September 19th but over a month and a half later still no fulfillment of my claim has been made. I would also like to add that at this time I have not asked for the higher interest rate verse the lower interest rate refund.Desired Settlement: Due to the poor performance of BECU, I would like to request a refund of my main house appraisal ($450) and a refund of ($175) for the loan extension with [redacted] on August 26th. If needed please contact [redacted] with [redacted] bank on this issue as well with the poor performance of BECU. If you have any questions on the loan extension, please feel free to contact [redacted]. I ask for the $625, due to the out of pocket money I spent for not closing on time, which again is due to the poor performance of BECU. I would appreciate your help in bringing my claim of $625 with BECU to closure.
Review: I deposited a check into the bank for $1724, it was from the [redacted] which has been in business for 75 years.I have deposited several checks from them into my account and never have they held a check before. The bank for some reason put a hold on this check and held it for an unreasonable amount of time 7 days. I had paid bills off of that check and had no idea they were going to hold this check. They returned one of my bills and potentially more now will be returned. This is costing me overdraft fees for uncollected funds as well as fee's from the returned bills. This is not OK. The money is there in the account so they should never have returned a thing.Desired Settlement: I want the NSF fees put back into my account and all of the fees I am charged by these bills that are being returned reimbursed to me by BECU and a letter to each creditor explaining that the money was in my account and that THEY (BECU) returned their payments because they opted to hold my check.
Review: my car was repossesed even though I was up to date on my payments and had insurance . they charged me over $1500 to get my car back and they want me to pay another $65 to get my personal belongings which were removed from my vehicles. I also missed 2 days of work and was without my only vehicle for 3 1/2 days. which is my only form of transportation for my daughter who has cytomegalovirus and is being evaluated for seizures.Desired Settlement: compensation for lost money
Review: I use BECU's online bill pay. I pay my bills using this service every month. I pay the same bills every month. A big bill for me ($209) normally paid to a credit card company was paid to a student loan company.
Review: I called in for a ten day payoff on my 2005 Nissan Titan financed with BECU on Monday March 24, 2014 around 4:00 in the evening. I was told the ten day payoff was $3966.55. I went to pay $3966.55 off Tuesday Morning at the Tukwilia Branch. I had not recieved the payoff in the mail as of yet (because mailing takes time.) but when I got to the bank I was told they would add additional fees of 390. I tried to contest and they refused to honor the payoff from Monday night. I called the call center they gave the same payoff. I asked if there were any additional fees. They said no. I asked to speak to a supervisor. I spoke to [redacted] and he said that there were additional fees that they would not waive and I had to pay them. Sorry to me that I was not informed by the customer service team when I called for a payoff. I went and got the additional funds because I just wanted to get it over with. Then paid the payoff with additional fees at the tukwila center. [redacted] the teller tried to give me a hand written reciept for $4350.99 with no account number on the paper. I refused this reciept and asked for a real one. One generated by the computer system. Then I asked for my Afidavid in leiu of Title. [redacted] said they could provide one because it was a paper title. I asked for the title. [redacted] claimed the paper title was in California. I said how could that be I bought the vechicle in Puyallup Wa and I have lived here since 1985. I asked for a release of interest for the vechicle with a notorary. They would not provide any authenticated paperwork for the payoff. I said how would I deal with the DOL if I do not have my paperwork. [redacted] in tukwilia said the payoff would be transfered electronically to the DOL and all I need is my reciept. I said that does not sound right I was not born yesterday. I should get some authenticated documentation. I went straight to the DOL and what do you know. There is no electronic transfer of information and my reciept was not good enough proof of payoff. The DOL person gave me a release of interest and said to take it back to the BECU. I went to a financial center in bothell at this point and they signed the paperwork. I did not get the paper till 5:30. This process to my entire day let alone they did not uphold my ten day payoff quote. I was a long standing cutomer with BECU for over ten years and never had any real tranactions other than deposit withdrawal payment. I have closed my accounts as they should have more attention to detail and should provide proper payoff amounts and not blind side customers with hidden fees when they enter the bank. I had to make multiple trips to wells fargo that morning and multiple trips to BECU and multiple trips to the DOL because of misinformation provided by BECU employees reguarding payoff and process of paperwork. I should have been provided a release after paying the vehicle in full and all additional fees not quoted for payoff. Terrible customer service. Not honoring quoted ten day payoff amounts. Adding fees, and not providing proper documentation in a timely fashion after payoff.Desired Settlement: Reimbursement of fees not quoted for vehicle payoff and cost of gas for addtional travel due to misinformation and not being provided the proper paperwork.
Review: Before traveling to Costa Rica on business, I called BECU to notify them of said trip. They placed a note on my account to make sure that my account would be available to me during my trip. I asked what would happen if my card was lost or stolen, and I was advised that my card would be over-nighted to me and that BECU would take good care of me.
Review: I visited the Kirkland branch for BECU and all their ATM's were out of service. They expect you to go out and drive to another location which is very inconvenient not to mention who knows these Banks are. The other option was to do the night drop, but I was informed that that will take 3 days to post to your account. After 25+ years as a customer I finally had enough and pulled all my money out of BECU because of terrible customer service. And I have many colleagues that feel the same and have experienced the sub-par service. I understand that things break, what I don't understand are the BECU workers with such terrible, snobby attitudes. The other thing that makes no sense is a night drop taking 3 days. One day I would expect, 3 days is ridiculous.Desired Settlement: I want the complaint posted publicly so that existing and potential customers of BECU will not be tricked into thinking the service and the Bank are great. They are not and I have first hand experience to this over the past few years.
Review: Trying to get refinance on home. took over 6 months. House not good enough, house is worth 228,00 by appraiser, 318,000 by city. We think that they waited so long, until interest rates went up, then decided not to go through with refi, also because of our ages.Desired Settlement: We want them to go through with the deal and refi our house.
Cannot agree more with the previous complainant.
Review: On Wednesday the 23rd of October 2013. Becu made an unauthorized and illegal withdrawal in the amount of $6315.77 from my savings account #XXX-XXX-XXXX. Becu then put a neg balance in my savings account for the amount of -30,004.96.Desired Settlement: I need my account set back to zero and have a balance of 6315.77 the way it was on october 23rd 2013.
Review: My complaint dates back to the beginning of 2014. At this time, I was given a new card number for my credit card. I attempted to make a payment towards my credit card early January as scheduled. Believe the exact date was the 6th of Jan. 2014. I received a confirmation number and was told the payment was approved. Becu called me a week or so later saying they did not receive the payment and I was responsible for a late fee. I told them I have a confirmation number and it was deducted from my checking account. Made another payment at this time believe the date was 16th give or take a day thinking maybe some glitch in the system made my payment disappear. Got another confirmation number and another approval. BECU again called me and told me that they were shutting down my card due to no payments being made. I once again told them I have been making payments. After some investigation on their end, they were approving my payments to my old card number (and approving them). The cus[redacted]er service person told me she was going to transfer the payments over that I did in fact make somehow to the old car number, to the new card and all would be good. I did not use the card for a few weeks after this convo. This conversation was 1.29.14 give or take. I attempted to use my card in the middle of February and once again it was denied and found out it was still shut down because the payments did not transfer to the new card. I had to call again, and talk my way up the pole until I got to a manager of some sorts and she was finally able to get those payments over to the new card. Only about 2 months later. This convo with the manager was around the end of Feb. After that the card has worked fine. Although it hurt my credit score severely, even though I was making payments on time and they were approving my payments but somehow allowing my payments to be paid on my old card number. Especially after being told a month before I talked to the manager that this will be handled.Desired Settlement: I would like this situation dropped from my credit score. My card was shut down for nearly 2 months because of late payments even though I was making payments and BECU was approving (to the old card). BECU told me this would be fixed when we found the issue initially. This did not happen. Not sure how payments were being approved to a card that does not exist anymore. I want this incident dropped my score as I am not at fault for BECU not following thru with their word. Thanks.
Review: Feel Free to go overseas but NEVER EVER trust Boeing Employees Credit Union. My delightful bride and I had the rare opportunity to travel to Switzerland, Germany, and Russia for 17 days. We made quite certain we called and placed on every single one of our accounts the note that we would be in exactly the countries in exactly the dates we would be. The bank assured us there would be no issues and no holds would be placed on our card because we decided to spend some of the over 10,000 dollars we had in our accounts for our trip. Well we started out and had a great time in Germany. We had enough cash to get us through Switzerland and Germany but then we decided to go to the store. That's when BECU knowing perfectly well that we were overseas froze our accounts because we spent $200 on our card. This of course was the exact same card we had specifically placed a note on the account and had been promised we would have no problems spending money overseas. From that moment on we were unable to contact the company and unable to spend a DIME of the money they told us we would be able to spend. When we returned to the USA many days later we contacted BECU to find out why a freeze had been placed on our cards and were told, "there is no freeze on your account." We then went to the medical clinic for a checkup as you always should coming back from overseas. When we went to pay the $20 deductible we were told the card was refused. We then called the liars at Boeing Employees Credit Union and were told that sometimes this just happens. We did not get an apology. We did not get a sympathetic ear. We did not get a hint of the fact that they were sorry in the least. They even admitted that the reason it was held was because they saw a charge from Russia. When we asked them if there was a note on the account that we would be overseas during that timeframe they said. Oh yes, we see there was a note on the account but it happens and its just the way it is. NO APOLOGY. NO SYMPATHY that we were STRANDED overseas without a dime from the accounts we had been promised would have the finances available and no admission of error. SO our advice? Feel free to go overseas but NEVER EVER trust Boeing Employees Credit Union. Desired Settlement: A written and personal apology from the company and a refund for the price of the trouble caused to us overseas.
Review: BECU frequently charges over draft NSF charges when automatic withdrawal happens earlier in the very same day as automatic paycheck deposit or manual deposit to BECU the very same day. EX: auto pay bill withdraws @ 1201 am and paycheck deposits at 0100 am...BECU charges a $25 overdraft fee. EX: auto pay at 1201 am, walk in deposit at 930 am (when bank opens) SAME DAY a $25 NSF fee is charged.
Review: On 8/2/13 I went to the atm at my branch to deposit cash in the amount of $2300 I didnt count it as I was putting it in when the deposit printed out it show the deposit was short $500 I immediately called the bank and told them that it showed an error in the deposit so they credited me and told me that it would show up when the money in the machine was counted that night.On 10/10/13 I went online to see what my balance was and found that the bank had withdrew the $500 out of my account claiming that when the funds were counted for that night it balanced and there was not an extra $500. When I called to ask what had happen they said they would recount the money for the night to see if it was counted wrong in the first place. Of course it would be different because apparently someone has stolen the extra funds.If you look into the account in question you will see the purchase of 4 plane tickets equallying $2246.40 and a priceline charge of $112.31 these tickets were purchase for my son he had given me the money to cover the cost of the tickets and I used my card to purchase them.Prior to depositing the $2300 I had just over $300 why would I allow a purchase of $2300 from my account if I didnt put the money into to cover it. I want my account credited back the $500
Review: I applied for Credit Card insurance around 2010. They charge over 1% of my balance as insurance. I have wanted this removed since 2012. I have faxed a request to have it removed by nothing has happened. I want the insurance collection on the credit card removed. It's not fair that I'm asked to fax my request a second time.Desired Settlement: Correct my credit card account so that I'm no longer using their insurance product. I seek reparations for being overbilled.
Review: I wanted to pay my new auto loan. BECU does not allow for direct on-line payment from an outside account to my BECU auto loan. So, I transferred funds from my verified outside checking account on 10/10/13. The money was debited from my external checking account on 10/11/13. BECU's webpages does stipulate that it may take 2-4 days for the funds to post to my BECU account. While I am familiar with this idea, I have never had a verified account take that long to post the funds after the funds have actually be debited from another account (ie not pending), 1 business day seems reasonable (but still totally unwarranted, since the money transfer immediately from one account to the other). So, I e-mailed them to verify that there was no way to for me to directly transfer funds from my external account to my auto loan. They said no, I HAD to transfer to my BECU savings account and then I HAD to wait for the funds to post and then transfer from my BECU savings account to my BECU Auto Loan. This is a totally annoying and unnecessary step. So, I checked back regularly from the 11th to the 23rd and the funds had still not posted to my savings account (MANY days longer than the 2-4 days that they claimed it would take). Then I wrote them a nasty e-mail today, stating that I would be contacting the Revdex.com and the AG about them hijacking my money. The only reason I can see that they would do this, is so they could charge me a late fee on my loan payment, which was due on the 10/13/13, but there is no late fee associated with it until it is 10 days late, which would have been 10/22/13. Immediately after I wrote the e-mail to BECU, and I was in the middle of composing this complaint, I see they have finally released my funds. I still don't understand how they could have held my money hostage for 13 days from the date that it was actually debited from my other account. Well this is strange, I just logged back into my BECU account to make the transfer from my BECU account and it went from an available balance of $500 (the amount I deposited) to $36.53. Desired Settlement: I would like protection from them charging me a late fee with their shifty business practices and I worry that the same is happening to others. I also, want to be able to perform an external transfer directly from external checking account to my auto loan (I think they purposely make this overly difficult). Finally, I would like my funds to be available from my verified account immediately proceeding when they are electronically withdrawn from my external account (not when the funds are pending, but after they have posted). Otherwise, basically they stole my money for 13 days and did whatever they wanted with it and I don't understand how that could possibly be legal.
Review: While adding an addition to my driveway, the workers scraped new siding that I had put on just 2 months ago. There are now 2 separate damages to new vinyl siding. These damages are clearly the markings of frontloader bucket. I have tried repeatedly to have [redacted] of Big B and Sons to meet with me and see damages. He says he will be here and doesn't show. Have called main business phone and nothing but a recording saying that [redacted] isn't available or in the office.Desired Settlement: I would hope that [redacted] would contact me and we could reach a settlement. I want [redacted] to see the damage and hopefully come to a reasonable settlement together. Bad business results to no customers.
Big B Blacktopping Service Rating
Description: PAVING CONTRACTORS, CONCRETE REPAIRING, RESTORATION, SEALING & CLEANING
Address: 5159 Hwy 44 E, Shepherdsville, Kentucky, United States, 40165
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