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Big B Blacktopping Service

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Reviews Big B Blacktopping Service

Big B Blacktopping Service Reviews (43)

Review: had them install new driveway, driveway now lets massive amount of water to flow into our patio room, destroying carpeting and everything in its path. back of driveway is crumbling and coming apart due to improper backfilling and compacting. temporary repairs were made by the company, water problem became worse. every attempt to get corrected has resulted in the nonchalant way the owner has ignored his responsibility. his promisses can only leed me to believe he has no intention to correct the problem. every phone call to this man has led to him promissing something he will not deliver. the water issue in patio room can cause mold and mildew and we did not sign up for this hassle. work was done Oct.11, 2012, he has had more than enough time to repair the problem. he has been paid and and his service has stopped. sad way to do business, I guess he thinks customers I will just go away.

Business

Response:

We have never told customer we wouldn't fix driveway, last conversation we had with customer he told he didn't want us back out there.

However we have no problem fixing driveway. Customer was told that the reason for edge breaking is he is parking his boat on edge of driveway.

We have not problem fixing repairs as long as customer is willing.

C [redacted]

(see attachment for original company letter)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

this man has made no attempt to repair or rectify the problem. I think it is probably time to t is dueake this problem further, carpet in patio room is in need of repair or replacement, water pours thru side door when raining,

bump installed by back door is a hazard, driveway is coming apart on edges due to lack of proper fill and packing. and hole caused by boat is due to improper fill and packing. as far as promise to fix problem no attempt has been attempted. lots of talk but no action. I dont know if this company is qualified to rectify the problem. all the owner has done is make a promise he cant or does not want to correct. I mightt add that when this company was paid, and problems were reported, all phone numbers in the phone book were no longer in service. to the owner, I trusted your son as your representative. I did not get my moneys worth, and your follow up leaves much to be desired. pictures are available for your inspection.

Business

Response:

We are willing to remove bumper or replace bumper and fix any driveway repairs.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Seem as if this company has the same repeated problems. As I read some of the other complaints. I would like a nice smooth driveway for $3200! Had the driveway done 6/10/13, 1st call made on 9/10/13, and 4 others in 2013. He would always say he would make good? But was busy due to weather issues. On 5/19/14 placed another call!.He finally came out and said we needed to or should have sealed it?? Sides are crumbling, surface is crumbling, water in the garage, cracks,. Since then I have probably made another 4 calls, Oh he has called me back but still has not made good on his promises promises.

Would like a full refund. Very poor workmanship and customer service!!!

Have a blessed day.

Review: BECU sending letter of negative funds and charging NSF fee for an auto loan that has been paid off in full, threatening to provide negative information reporting to credit bureaus.Desired Settlement: Letter confirming that the auto loan for account number XXXXXXXXXX has been paid off in full and has no outstanding balance.

Letter confirming that no negative reporting information has been submitted to credit bureaus for above mentioned loan that has been fully paid off.

Business

Response:

Initial Business Response /* (1000, 7, 2015/01/06) */

[redacted] had an auto loan with BECU that he paid in full on December 5, 2014. He incurred a late fee of $25.00 because he had a payment due on November 27, 2014 and there were no funds in his account in order to make the payment. Since [redacted] paid off the auto loan, BECU waived the $25.00 late fee as a courtesy on December 12, 2014.

On December 15, 2014, BECU released the vehicle title. [redacted] should receive the title in January 2015.

We believe the matter has been resolved.

Sincerely,

Compliance Department

Initial Consumer Rebuttal /* (2000, 9, 2015/01/07) */

(The consumer indicated he/she ACCEPTED the response from the business.)

The issue of no funds in the account was based on a fault on BECU's side to set up the automatic fund transfer from a checking account. This started the complaint which is now resolved with the NSF fee of $25 waived and a dissatisfied customer paying back the loan in full to end the business relationship with BECU.

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Description: PAVING CONTRACTORS, CONCRETE REPAIRING, RESTORATION, SEALING & CLEANING

Address: 5159 Hwy 44 E, Shepherdsville, Kentucky, United States, 40165

Phone:

+1 (502) 955-6020
+1 (502) 543-9229
+1 (502) 572-6260
+1 (502) 896-8999
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