Big Bus Tours

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

These guests were contacted and a refund was processed on the

07.17.15The Revdex.com.As you may imagine over the Memorial weekend there were many road closures, detours and delays.Though we do strive to provide Complete customer satisfaction there are times when these goals may not be reachedIn regards to this complaint, our records show that a full refund has indeed beenprovided.Kind regards,Tony S.Operations Manager

This refund was processed on the 21st September (see below) Dear client, This refund has now been processed Thank you for doing business with us, Yours faithfully, Rudy (Please, wait between to business days to see credit on your statement) Receipt MASTERCARD [redacted] Refund TOTAL: USD APPROVED Ref: [redacted] 21/09/ 10:52: [redacted] ** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

A full refund has been appliedThey should see this within the next few days

Big Bus Tours will honor the refund request for the tour purchase To proceed with the reimbursement we ask that the original tickets/receipt provided is submitted directly to ***@bigbustours.com or [redacted] @bigbustours.comWe thank you for your patience during this matter.Warm Regards,

From: [redacted] ***< [redacted] @***.com>Date: Wed, Jul 6, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com This is in regards to the complaint # [redacted] My case was closed before I was able to respond I was waiting to see if the business was going to follow through on their e-mail about the refund The refund showed up on my card statement today which is the reason for my late response It is possible to change the claim to make my response say that I am satisfied with the resolution?

Though we do strive to provide complete customer satisfaction, there are times when these goals may not be reached In regards to this complaint, our records show that a full refund has indeed been provided.A Full refund has been provided.Kind Regards, Tony S [redacted] Operations Manager, Big Bus Tours

Dear [redacted] ***, We are disappointed to learn that your touring experience did not go as plan nor were you able to directly provide such information directly which would have been resolved promptly as a measure of good faith We will provide a reimbursement of your purchase for the inconvenience endured.I will be contacting you directly for additional information to resolve this matter Unfortunately, we will not be able to provide a credit back to the credit card used due to the purchase originated with [redacted] Payment will be processed via check form.I hope you find this information helpful, If further assistance is desired, please do not hesitate to contact me further.Warm Regards,

07.17.15The Revdex.comAs you may imagine over the Memorial weekend there were many road closures, detours and delays.Though we do strive to provide Complete customer satisfaction there are times when these goals may not be reachedIn regards to this complaint, our records show that a full refund has indeed beenprovided.Kind regards, Tony SOperations Manager

We had responded to this guest requesting further action on her part.She had no replied to that request.We are as I type responding to her again. Regards

Big Bus Tours will honor the refund request. To further process the reimbursement, we will ask that the proof of purchase (original tickets/receipt) is forward to my attention at ***@bigbustours.com or ***@bigbustours.com. We will await the forwarded proof of purchase to be
promptly reimbursed

From: *** *** Date: Sun, Jun 26, at 1:PMSubject: Re: Follow up to complaintTo: *** *** Thank you ***.I actually saw I received the check yesterday by mail.I was out of town a few days, so it must've come recently.Thanks again for following up and everything that you do at the Revdex.com, your work really helps protect consumers.*** *** (***)

I understand that Big Bus tours is not Revdex.com accreditedThe complaint I have isn't even as a passenger on the busI was behind the bus yesterday, April 18th, while riding the DC Circulator on the monument routeI was appalled at the way the driver for Big Bus tours treated the Circulator bus driverThey are supposed to share an island at different locations to pick up passengersHowever, Big Bus tours was parked in the island with its driver and other staff members off of the bus recruiting riders and taking a smoke breakwe could not move around the bus because of the curb on both sidesSeveral times, our driver asked if they would move their bus, if their bus was broken down, etcShe was ignored and had to correspond through her radio about the situation taking placeA female worker for Big Bus, told her since they were on a "schedule", they would not be able to move as of yetWe had to wait on our bus for minutes for another Circulator to come and pick us up and finish the routeOf course, they moved their bus when the other bus came to pick us upThis was an extremely annoying and unprofessional way to handle losing businessIf their prices were more competitive and they had a more professional look, maybe their ridership would not be on a rapid declineI just wanted to let as many people know about this incident so that they don't waste their time or money with this company

# ***This guests has been responded to and a full refund offered.Regards

Communicated has been made and the guest has received a refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We have provided a full refund as requested to this guest. Regards

Our family went to DC for a vacation from Dallas/Fort Worth and we purchased tickets to ride the Big Bus around DC on JuneWe were told that the buses would go by every minutesWe figured that we had plenty of time to ride/visit more than one loopWe started out on the red loop with Devon as the host and that went pretty goodWe got off at the yellow stop near the White House so that we could ride the yellow busThere were Big Bus reps there selling tickets.....but NO busEvery other bus in the world came by.....including the red loop (times).....but no yellow bus loopThe reps assured us that a bus was on the way and pretended to call on a system that no one answered back onFINALLY after waiting minutes the yellow loop bus arrivedThe yellow loop had no host on the bus to tell us about the sites, when we would be approaching the sites or the history of the sitesWe just sat there and looked at everything we passedIt proceeded to make a couple of stops and then parked in front of a H***The driver got on/off the bus several times and kept telling us that we would leave in a few minutesMy husband said that he could see her selling more tickets and making change for peopleI was getting big time PO and she kept saying that we would be leavingFINALLY after minutes we leftI spent more freaking time waiting for the Big Bus Tours than actually riding themBecause of the almost hour delay in waiting for buses to go somewhere.....we were afraid to get off to visit Georgetown because they proved that they weren't reliable and we were afraid that we would have no way back to Union StationOn the 19th we decided we wanted to see more of DCBut didn't dare to ride the Big BusInstead, we road the Metro/city busThose are very much more reliable and on time.......and they only cost $We paid almost $to ride the Big BusAnyone that is reading this.......save your $$$$$ and ride the metro insteadThis company is deceptive and lies to customers We were beyond disappointed in the Big Bus Tour and I will make sure to tell EVERYONE I know to NEVER ride this bus!!!!!

This guest has been issued full refund that should be showing in their account