Big Bus Tours

A full refund was provided to this guest as of 23rd October 2017.Sent: Monday, October 23, 1:PM To: ***@***.com Cc: *** *** Subject: RE: ***- Contact Form Hi ***, Your refund request has been processedPlease allow 3-days for this to reflect on
your statement. Thanks, Payment history Time Event Type Amount 23/Oct/- 17:SENT_FOR_REFUND USD 26/Jul/- 10:SETTLED USD 21/Jul/- 20:CAPTURED USD 21/Jul/- 20:AUTHORIZED USD 21/Jul/- 20:SENT_FOR_AUTHORIZATION

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A check has been mailed to the guests as they paid cash

This guests has been issued with a full and complete refund. Regards

August 11, 2015Dear *** ***,We at Big Bus Tours take our commitments seriously and have tried to expedite the reimbursement request on July 10" with multiple options (cell phone call and email) due to insufficient information initially relayedSuch email dialogue can be verified on July 10th
where the proof of purchase was requested.Because the ticket was initially purchased through a contractor, an investigation was started so that proof of purchased could be received due to not being submitted by the guest.We have receive sufficient information so that the reimbursement of the $could be successfully completed, which is now completeThe customer has been refunded which may be verified with the financial institution,If further assistance is desired, please do not hesitate to contact me directly,Regards,Tony S. Operations Manager

Good day, This has been resolved with a full refund. Regards

They said. I did not respond their email. I did respond of course. Also I attached to email recipe that I paid Why I want to pay...

back my money. Their bus never come on time or every 15 minutes as their advertisements.  It cane always over an hour. That made my family got dehydrated under hot ( over 85 dgree) . How it happened 2 days in a row?10am to 6 pm. Traffic only for that bus company ?

Though we do strive to provide complete customer satisfaction, there are times when these goals may not be reached.  In regards to this complaint, our records show that a full refund has indeed been provided.
A Full refund has been provided.
Kind Regards,
 
Tony...

S[redacted]Operations Manager, Big Bus Tours

Guest received a full refund.(see below).This refund was processed on 11/17/2017.Thank you for doing business with us, Yours faithfully, Rudy (Please, wait between 3 to 5 business days to see credit on your statement)  Payment history Time Event Type Amount     ...

  17/Nov/2017 - 18:38 SENT_FOR_REFUND USD 245.00       26/Jul/2017 - 10:35 SETTLED USD 245.00       22/Jul/2017 - 02:55 CAPTURED USD 245.00       22/Jul/2017 - 02:36 AUTHORISED USD 245.00       22/Jul/2017 - 02:36 SENT_FOR_AUTHORISATION

August 11, 2015Dear [redacted],We at Big Bus Tours take our commitments seriously and have tried to expedite the reimbursement request on July 10" with multiple options (cell phone call and email) due to insufficient information initially relayed. Such email dialogue can be verified...

on July 10th where the proof of purchase was requested.Because the ticket was initially purchased through a contractor, an investigation was started so that proof of purchased could be received due to not being submitted by the guest.We have receive sufficient information so that the reimbursement of the $108.00 could be successfully completed, which is now complete. The customer has been refunded which may be verified with the financial institution,If further assistance is desired, please do not hesitate to contact me directly,Regards,
Tony S. 
Operations Manager

From: [redacted]<[redacted].com>Date: Wed, Jul 6, 2016 at 10:55 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>This is in regards to the complaint #[redacted].  My case was closed before I was able to respond.  I was waiting to see if the business was going to follow through on their e-mail about the refund.   The refund showed up on my card statement today which is the reason for my late response.  It is possible to change the claim to make my response say that I am satisfied with the resolution?

These guests were contacted and a refund was processed on the 08.17.17.

[redacted]...

[redacted]
 [redacted]
I am rejecting this response because: After checking my email several times now- trash, spam, and inbox- I did not receive a response from Big Bus Tours  on 9/14/2017 or any other day.  I've attached a copy of our tickets.  This tour was paid for via credit/debit card.  If more information regarding the payment methodology is required, please let me know.
Regards,
[redacted]

This complaint previously responded to on 9/14/17. She never replied when we said that need her to confirm her method of payment.We will reach out again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

07.17.15The Revdex.com.
As you may imagine over the Memorial weekend there were many road closures, detours and delays.Though we do strive to provide Complete customer satisfaction there are times when these goals may not be reached. In regards to this complaint,...

our records show that a full refund has indeed beenprovided.Kind regards,
Tony S.
Operations Manager

07.17.15The Revdex.com.As you may imagine over the Memorial weekend there were many road closures, detours and delays.Though we do strive to provide Complete customer satisfaction there are times when these goals may not be reached. In regards to this complaint, our records show that a...

full refund has indeed beenprovided.Kind regards,Tony S.Operations Manager

A full refund has been applied. They should see this within the next few days.

Big Bus Tours will honor the refund request for the tour purchase.  To proceed with the reimbursement we ask that the original tickets/receipt provided is submitted directly to [redacted]@bigbustours.com or [redacted]@bigbustours.com. We thank you for your patience during this matter.Warm...

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you Revdex.com for the excellent service you have provided to resolve my issue. Without Revdex.com,  I would not be able to solve this problem. My refunded has been issued for the full amount on september !9 2017 and I am now a happy customer thanks to Revdex.com. Regards, 
[redacted]