Please be advised that this is my SECOND WRITTEN REQUEST asking you to remove the unverified NO CONTRACT account that remain on my credit report in violation of U.S.C§ You are required under the FCRA to have properly verified the accuracy of an account listed on my credit reportIn the results of your investigation, you stated in writing that you “verified” that this item is being “reported correctly”Where are the documents that you used to verify these accounts? What is the name of the person in your company who verified these accounts? What documents did they use to verify them? Please provide me with the name of that individual, their business address, and telephone number Black’s Law Dictionary, 9th Edition, 2009, defines “Verify” as, 1) "To prove to be true; to confirm or establish the truth or truthfulness of; to authenticate." 2) “To confirm or substantiate by oath or affidavit; to swear to the truth of." and “Verification” as, “Confirmation of correctness, truth or authenticity, by affidavit, oath, or depositionAffidavit of truth of a matter stated and object of verification is to assure good faith in averments or statements of a party.” What this means is that your company must be willing and able to produce a document in your files that proves the account(s) in dispute belong to me and the information being reported is accurate and you must be able to do this in a court of law if I file a lawsuit against youSomeone in your company must authenticate the documents in your files that were used to verify the disputed accounts and to do this they must have 1st hand knowledge of the alleged account(s) and all that has ever transpired for the alleged account(s), under oath and under the penalty of perjuryAs I am sure that you are well aware, current Federal case law states that, Consumer Reporting Agencies bear grave responsibilities to ensure the accuracy of the accounts they report on and their responsibility must consist of something more than merely parroting information received from other sourcesThe Courts have also ordered that a “Reinvestigation” that merely shifts the burden back to the consumer and the credit grantor cannot fulfill the obligations imposed by § 1681(a)(4) You have ignored my request to provided me with the documents that you have in your files that you used to verify the disputed accounts which means that you have NOT verified or you cannot verify any of these accounts and under Section (5)(A) of the FCRA – you are required to “ promptly DELETE all information which cannot be verified.” The law is very clear as to the Civil liability and the remedy available to me for “negligent noncompliance” (Section 617) if you fail to comply with this Federal LawI am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRAI demand the following accounts be verified or deleted immediately
May 18, [redacted] Summerville, SC [redacted] Reference: Case Number [redacted] Dear [redacted] , This letter is in reference to complaint [redacted] filed with the Revdex.comMCI previously addressed this same matter on complaint [redacted] MCI’s position has not changed and I provided details on the letter dated March 31, informing you the dispute process of the account balance of MCI account [redacted] MCI will not remove the account balance when MCI believes all necessary verification was completed when the account was installedIf you believe this debt is incorrect you will need to contact RPM (###-###-####) and the credit reporting agencies below [redacted] Lynwood, WA [redacted] [redacted] (**) PO Box [redacted] Atlanta, GA [redacted] ###-###-#### [redacted] (**) P.OBox [redacted] Allen, TX [redacted] ###-###-#### [redacted] (**) P.OBox [redacted] Chester, PA [redacted] ###-###-#### If you have any further concerns, I may be reached at ###-###-####, extension ***Sincerely, Brandi S [redacted] MCI Agency Relations cc: Revdex.com
The following information represents actions taken by [redacted] Business related to the complaint filed by [redacted] on behalf of [redacted] [redacted] requested I work with you You stated your company moved your location from [redacted] ***in the beginning of since the building was being torn down You dispute continued billing of services at the former address on several accounts You were working with O’Kiethia R [redacted] in collection to have the accounts cancelled and requested I reach out to her, she would have everything I needed to have account balances clearedI contact MsR [redacted] and asked for a copy of the Settlement Agreement you state was done in and for any and all Letters of Disconnection sent to have account number [redacted] cancelled MsR [redacted] does not have a copy of the Settlement from She provided me with a research ticket, [redacted] , from October 20, 2015, where she requested to have the services cancelled on account [redacted] I then found disconnection order [redacted] from November Account [redacted] was cancelled on December 3, MsR [redacted] , also requested credits for that account back to February 18, ; however, the credits were denied by upper management due to the order had not been enter into [redacted] Center (VEC), citing that the following from the online Service Guide:“Customer must terminate a Service by completing [redacted] ’s standard form via the [redacted] Center (VEC) online portal at [redacted] .com as such URL may be updated from time to timeAny other means of providing notice (including, without limitation, postal mail or email to Customer’s account representative) is void and has no effect, even if actually received by [redacted] .” Since your credit request has already been denied by upper management, this decision stands However, you did state the disconnection was included in a settlement that was done with [redacted] in If you can supply a copy of the settlement we can review it once againThank you for allowing me to research thisIf you have any additional questions please contact me at ###-###-####Sincerely, Sandy W***
Complaint: [redacted] I am rejecting this response because: I was not told that there was a three month special priceThe agent that set up the account was nice enough to figure the taxes for meShe did advise me that she may be off by a few cents, but when I received the bill she was 100% correctNot once during the conversation was I told that there was a three month specialduring the whole conversation I said the price several times, and asking if the price would ever go up and was told NO.On September I did call to switch everything over to MCII spoke with (which was too many) agents reguarding the switchthe last agent spoken with Daisy told me the long distance and local calls were all UNLIMITEDI told her that the majority of the calls were to one number & I talked any where from minute to an hour or two hoursDaisy did advise me that the long distance calls would in fact be UNLIMITEDAfter approximately two minutes into assisting me she became very rude so I told her to CANCEL the account as I do not deal with rude people and I would be taking my business else whereShe advised me that the account would be CANCELED on September, She then insisted on keeping me as a customer trying to offer me discountsI stated to CANCEL the account and that I would NOT pay one penny more for services in which I CANCELEDLater on that afternoon I received a phone call from a supervisor (name unknown) BEGGING for me to remain a customerI stated my reasons tor the CANCELLATION, mentioning Daisy's name at least timesI also reiterated to the manager that I would NOT pay for services past the 19thThe supervisor also tried to offer me discounts & again I said and I quote: I DO NOT WANT ANY DISCOUNTS AS I WAS NOT HAPPY WITH DEALING WITH DIFFERENT AGENTS ALL OF WHOM WERE RUDE AND THAT THE RUDEST WAS DAISYAgain I am NOT paying for a bill that was to be cancelled back on the 19thI stated to both Daisy and your supervisor that I am going to take my business to another phone company, one that is not RUDE and that wants my business as obviously MCI does not want my business Regards, [redacted] ***
November 13, 2015Dear [redacted] :This letter is in response to your rebuttal regarding MCI’s response to complaint number [redacted] filed with the RevDex.com In your complaint, you provide an account number of [redacted] and indicate in May of 2008, you requested MCI service and paid a $deposit You indicate you never received the service and are requesting your $back MCI records indicate MCI account [redacted] was installed on July 18, 2006, not May of 2008.According to MCI’s General Service Agreement, under the Dispute Resolution section, “Any dispute or claim arising out of or in relation to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises.” MCI is only required to retain certain information in accordance with applicable law What this means is that you had two years to dispute this claim The dispute is well beyond that timeframe Because of the amount of time that has gone by, MCI no longer has all of the necessary information needed to research your dispute You have not provided any concrete evidence that you paid a deposit to MCI for this account MCI will not be sending a refund for account [redacted] MCI’s decision on this matter is final Thank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely,Wendy E [redacted] MCI Agency Relations ###-###-####
This letter is in response to the complaint you filed with the Revdex.comIn your complaint, you dispute MCI charges for direct dialed calls placed from telephone number ###-###-####.MCI records indicate that MCI received an electronic order from your local telephone company on September 18, This order informed MCI, the presubscribed carrier for the long distance and local toll services for the line, of a change in the billing address for the telephone lineThis type of order is only sent to a long distance carrier for lines that are already active on their serviceThere was no MCI account established as a result of this order.The [redacted] Customer Service Record for ###-###-#### and confirmed that the line remains actively subscribed to the MCI network for long distance and local toll servicesSince MCI is the carrier designated in the switch, the direct dialed long distance calls from the line were completed using the MCI networkThe calls were billed at MCI non-subscriber rates because there is no active MCI billing account to which the calls could be billedNo credit is warranted for the disputed MCI usage.I placed an MCI block on ###-###-#### to prevent future calls from completing over the MCI networkIn order to ensure that your services are switched away from MCI, you will need to contact [redacted] and request a new service providerIf you have no need for long distance or local toll service, you can request that they switch your services to a “No Carrier” designation.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G [redacted] MCI Agency Relations
A customer service representative contacted the customer and advised the customer that he would be able to waive the ETF and make the billing for Data service at $per month The customer advised that he would call back once he made a decision
This is in the response to a complaint filed by [redacted] regarding a dispute with MCI The complaint indicates MCI continues to bill them after services were canceled I contacted [redacted] todayI advised him that MCI bills in arrearsThe account was canceled October 28, and the billing date is the 25thTherefore, the November 25, invoice covered charges from October 25, to October 28, I advised him I would credit the charges in fullI further informed him of why MCI sends a letter afterwardsI confirmed services have been switched away [redacted] agreed with the resolution and information provided Thanks, Wendy E [redacted] MCI Agency Relations ###-###-####
This is in response to the complaint filed with the Revdex.com by *** ***In the complaint, *** *** disputes higher charges billed to him while attempting to qualify for the *** *** benefit
I spoke with *** *** and informed him that only certain MCI
local calling plans are eligible for the *** *** benefitIn addition, a customer who is requesting *** service must be on an eligible calling plan when the request is submitted to the State *** administratorUnfortunately, until the *** benefit has been approved by the State of California, the rates billed on *** eligible calling plans are higher than the calling plan *** *** had on his account prior to attempting to switch to *** service
As a courtesy, I adjusted all invoices billed at the higher rates to match the calling plan that was in place on the his account prior to request for *** serviceThe total amount of credit issued to *** ***’s account was $In addition, I made the necessary corrections to his account to prevent future rejections for *** service requests due to the incorrect spelling of his name
I attempted to contact *** *** several different times in order to discuss this resolutionUnfortunately, I have been unable to reach him and he has not returned my voicemailIn order to proceed with either the request for *** service or the disconnection of the telephone service, *** *** must contact meIn the meantime, service for telephone number ###-###-#### remains active
Thank you for allowing MCI the opportunity to address *** ***’s concernPlease feel free to contact if I can provide any additional information
Sincerely,
Rick G*** MCI Agency Relations
###-###-####
###-###-####, ext***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance
Regards,
*** ***
This complaint was served on MCI in errorMCI does not have an account for this customer nor do we offer internet service
Thanks,
Brandi S***
MCI Agency Relations
Verizon Wireless appreciates the opportunity to review *** ** ***'s concernsThe records show that the $plan is units, which includes minutes, text and data usage. If a customer sends or receives text messages that is depleted from the units in the planIf a customer also checks
their voicemail, the usage during that call their plan is also depleted for that timeIn reviewing *** ** ***'s prepaid account, our records show that text message, voicemails calls, and standarding making and receving calls where doing during the time *** ** *** disputesThe Executive Team contacted *** ** *** and he stated that he is now with another carrierIf *** ** *** has questions or concerns regarding our findings, he may contact me directly at ###-###-####.Sincerely, Terri WExecutive RelationsVerizon Wireless
Dear *** ***,
This letter is in response to the complaint filed on behalf of *** *** with the Revdex.comAccording to the complaint, a request was made in August to disconnect the local and long distance service with MCIThe customer received a letter
confirming their request to cancel and that MCI may bill up 2-more invoicesSince then *** *** has received invoices from September to December requesting payment for service after the cancellation request
MCI records show a request was made on August 25, to deactivate account 5YAn order was placed on this date, but an error occurred delaying the deactivationOn December 17, 2015, MCI corrected the errorBilling that occurred between August 25, and December 17, was adjustedPayments of $will be refunded to *** ***
I spoke to Ida Nuernberger on February 23, 2016, regarding this complaintI explained the account was deactivated but was delayed because of the errorI also explained MCI bills in arrears not in advance so when the account is cancelled the account may not have billed for all services providedLastly, I informed Ida Nuernberger a refund check will be sent in 2-weeks, which she agreed would resolve this complaint
If I may be of further assistance, please contact me at ***, extension ***
Sincerely,
Brandi S*** MCI Agency Relations
This letter is in response to a complaint you filed with the Revdex.com In your complaint, you indicate you’ve been receiving several calls per week from telephone number ###-###-####. MCI has not used telemarketing as a sales channel since 2006. The telephone number,
###-###-####, has no services provided by MCI Our systems indicate that the service provider for that telephone line is *** *** Unfortunately, I am unable to provide any further assistance with your concern You may wish to contact them for additional information.Sincerely,Thank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely,Wendy E***MCI Agency Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is in response to your rebuttal of MCI’s original response to the complaint you filed with the Revdex.com.I have enclosed a copy of the initial response to your complaintIn your rebuttal, you indicate that you wanted the name of the “person in your company who verified these accounts”All research regarding your account was completed by me for your prior MCI account, account number *** I am also enclosing copies of each invoice that was sent to you following the installation of your MCI servicesMCI received no payments for any services rendered for your account.You also mention “NO CONTRACT account”MCI does not offer contracts for residential land line service and MCI is not a wireless telephone providerThere was never a contract associated with this account or any MCI residential account established during the same timeframeThe validity of the installation of MCI services in your name has been verified as indicated in my original letterMCI continues to regard this as an authorized installation of MCI services and no credit will be issued to the account.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at *** or send a fax to ***.Sincerely,Rick G*** MCI Agency Relations
This letter is in response to the complaint you filed with the Revdex.comIn your complaint, you state that MCI told you that your long distance package would be $per month and now you are being billed at a higher rate.MCI records indicate that you originally signed up for the MCI
Unlimited long distance savings planThis plan includes unlimited local toll and domestic long distance calling for a monthly fee of $In addition, a promotion was added to your account that provided a $discount on each of your first three full invoicesThis promotion was awarded on your May, June and July invoices.MCI representatives provide only the pre-tax amount for our servicesThis is because taxes and surcharges vary based on a customer’s city, county and stateIn addition, taxes and surcharges may vary on a monthly basisI reviewed the invoices for your account and you were correctly billed during the timeframe you had only long distance and local toll services active on your accountMCI local service was added to your account during September of and the representative who placed that order removed your MCI unlimited calling plan, resulting in being billed at a per-minute rate between September 7th and the 12thI issued a pre-tax credit to your account for to offset the per-minute billing.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G***MCI Agency Relations###-###-#######-###-####, ext***
MCI has admitted thst thry allowed an account to be opened in my name with no social by a woman claiming to be my wife at an address I have never lived I am not married And they didn't even use a social to validate as proven by the attached document in which their representative admitted this This is fraudthry also keep telling me to contact the collection Company I have contacted the collection Company numerous times and rhey do not have the accoint and want to know why MCI told me this MCI is giving the runaround because they know they allowed fraud to be committed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Hi Revdex.com,I am writing albeit late -- due to several personal trips this month, I am late in getting back to respond to the Revdex.com requests for response.I have checked and seen that the company's response did indeed resolve the problem for us and wondered if the status of the case would be changed to reflect this.My apologies for being late to respond,***
Please be advised that this is my SECOND WRITTEN REQUEST asking you to remove the unverified NO CONTRACT account that remain on my credit report in violation of U.S.C§ You are required under the FCRA to have properly verified the accuracy of an account listed on my credit reportIn the results of your investigation, you stated in writing that you “verified” that this item is being “reported correctly”Where are the documents that you used to verify these accounts? What is the name of the person in your company who verified these accounts? What documents did they use to verify them? Please provide me with the name of that individual, their business address, and telephone number Black’s Law Dictionary, 9th Edition, 2009, defines “Verify” as, 1) "To prove to be true; to confirm or establish the truth or truthfulness of; to authenticate." 2) “To confirm or substantiate by oath or affidavit; to swear to the truth of." and “Verification” as, “Confirmation of correctness, truth or authenticity, by affidavit, oath, or depositionAffidavit of truth of a matter stated and object of verification is to assure good faith in averments or statements of a party.” What this means is that your company must be willing and able to produce a document in your files that proves the account(s) in dispute belong to me and the information being reported is accurate and you must be able to do this in a court of law if I file a lawsuit against youSomeone in your company must authenticate the documents in your files that were used to verify the disputed accounts and to do this they must have 1st hand knowledge of the alleged account(s) and all that has ever transpired for the alleged account(s), under oath and under the penalty of perjuryAs I am sure that you are well aware, current Federal case law states that, Consumer Reporting Agencies bear grave responsibilities to ensure the accuracy of the accounts they report on and their responsibility must consist of something more than merely parroting information received from other sourcesThe Courts have also ordered that a “Reinvestigation” that merely shifts the burden back to the consumer and the credit grantor cannot fulfill the obligations imposed by § 1681(a)(4) You have ignored my request to provided me with the documents that you have in your files that you used to verify the disputed accounts which means that you have NOT verified or you cannot verify any of these accounts and under Section (5)(A) of the FCRA – you are required to “ promptly DELETE all information which cannot be verified.” The law is very clear as to the Civil liability and the remedy available to me for “negligent noncompliance” (Section 617) if you fail to comply with this Federal LawI am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRAI demand the following accounts be verified or deleted immediately
May 18, [redacted] Summerville, SC [redacted] Reference: Case Number [redacted] Dear [redacted] , This letter is in reference to complaint [redacted] filed with the Revdex.comMCI previously addressed this same matter on complaint [redacted] MCI’s position has not changed and I provided details on the letter dated March 31, informing you the dispute process of the account balance of MCI account [redacted] MCI will not remove the account balance when MCI believes all necessary verification was completed when the account was installedIf you believe this debt is incorrect you will need to contact RPM (###-###-####) and the credit reporting agencies below [redacted] Lynwood, WA [redacted] [redacted] (**) PO Box [redacted] Atlanta, GA [redacted] ###-###-#### [redacted] (**) P.OBox [redacted] Allen, TX [redacted] ###-###-#### [redacted] (**) P.OBox [redacted] Chester, PA [redacted] ###-###-#### If you have any further concerns, I may be reached at ###-###-####, extension ***Sincerely, Brandi S [redacted] MCI Agency Relations cc: Revdex.com
The following information represents actions taken by [redacted] Business related to the complaint filed by [redacted] on behalf of [redacted] [redacted] requested I work with you You stated your company moved your location from [redacted] ***in the beginning of since the building was being torn down You dispute continued billing of services at the former address on several accounts You were working with O’Kiethia R [redacted] in collection to have the accounts cancelled and requested I reach out to her, she would have everything I needed to have account balances clearedI contact MsR [redacted] and asked for a copy of the Settlement Agreement you state was done in and for any and all Letters of Disconnection sent to have account number [redacted] cancelled MsR [redacted] does not have a copy of the Settlement from She provided me with a research ticket, [redacted] , from October 20, 2015, where she requested to have the services cancelled on account [redacted] I then found disconnection order [redacted] from November Account [redacted] was cancelled on December 3, MsR [redacted] , also requested credits for that account back to February 18, ; however, the credits were denied by upper management due to the order had not been enter into [redacted] Center (VEC), citing that the following from the online Service Guide:“Customer must terminate a Service by completing [redacted] ’s standard form via the [redacted] Center (VEC) online portal at [redacted] .com as such URL may be updated from time to timeAny other means of providing notice (including, without limitation, postal mail or email to Customer’s account representative) is void and has no effect, even if actually received by [redacted] .” Since your credit request has already been denied by upper management, this decision stands However, you did state the disconnection was included in a settlement that was done with [redacted] in If you can supply a copy of the settlement we can review it once againThank you for allowing me to research thisIf you have any additional questions please contact me at ###-###-####Sincerely, Sandy W***
Complaint: [redacted] I am rejecting this response because: I was not told that there was a three month special priceThe agent that set up the account was nice enough to figure the taxes for meShe did advise me that she may be off by a few cents, but when I received the bill she was 100% correctNot once during the conversation was I told that there was a three month specialduring the whole conversation I said the price several times, and asking if the price would ever go up and was told NO.On September I did call to switch everything over to MCII spoke with (which was too many) agents reguarding the switchthe last agent spoken with Daisy told me the long distance and local calls were all UNLIMITEDI told her that the majority of the calls were to one number & I talked any where from minute to an hour or two hoursDaisy did advise me that the long distance calls would in fact be UNLIMITEDAfter approximately two minutes into assisting me she became very rude so I told her to CANCEL the account as I do not deal with rude people and I would be taking my business else whereShe advised me that the account would be CANCELED on September, She then insisted on keeping me as a customer trying to offer me discountsI stated to CANCEL the account and that I would NOT pay one penny more for services in which I CANCELEDLater on that afternoon I received a phone call from a supervisor (name unknown) BEGGING for me to remain a customerI stated my reasons tor the CANCELLATION, mentioning Daisy's name at least timesI also reiterated to the manager that I would NOT pay for services past the 19thThe supervisor also tried to offer me discounts & again I said and I quote: I DO NOT WANT ANY DISCOUNTS AS I WAS NOT HAPPY WITH DEALING WITH DIFFERENT AGENTS ALL OF WHOM WERE RUDE AND THAT THE RUDEST WAS DAISYAgain I am NOT paying for a bill that was to be cancelled back on the 19thI stated to both Daisy and your supervisor that I am going to take my business to another phone company, one that is not RUDE and that wants my business as obviously MCI does not want my business Regards, [redacted] ***
November 13, 2015Dear [redacted] :This letter is in response to your rebuttal regarding MCI’s response to complaint number [redacted] filed with the RevDex.com In your complaint, you provide an account number of [redacted] and indicate in May of 2008, you requested MCI service and paid a $deposit You indicate you never received the service and are requesting your $back MCI records indicate MCI account [redacted] was installed on July 18, 2006, not May of 2008.According to MCI’s General Service Agreement, under the Dispute Resolution section, “Any dispute or claim arising out of or in relation to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises.” MCI is only required to retain certain information in accordance with applicable law What this means is that you had two years to dispute this claim The dispute is well beyond that timeframe Because of the amount of time that has gone by, MCI no longer has all of the necessary information needed to research your dispute You have not provided any concrete evidence that you paid a deposit to MCI for this account MCI will not be sending a refund for account [redacted] MCI’s decision on this matter is final Thank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely,Wendy E [redacted] MCI Agency Relations ###-###-####
This letter is in response to the complaint you filed with the Revdex.comIn your complaint, you dispute MCI charges for direct dialed calls placed from telephone number ###-###-####.MCI records indicate that MCI received an electronic order from your local telephone company on September 18, This order informed MCI, the presubscribed carrier for the long distance and local toll services for the line, of a change in the billing address for the telephone lineThis type of order is only sent to a long distance carrier for lines that are already active on their serviceThere was no MCI account established as a result of this order.The [redacted] Customer Service Record for ###-###-#### and confirmed that the line remains actively subscribed to the MCI network for long distance and local toll servicesSince MCI is the carrier designated in the switch, the direct dialed long distance calls from the line were completed using the MCI networkThe calls were billed at MCI non-subscriber rates because there is no active MCI billing account to which the calls could be billedNo credit is warranted for the disputed MCI usage.I placed an MCI block on ###-###-#### to prevent future calls from completing over the MCI networkIn order to ensure that your services are switched away from MCI, you will need to contact [redacted] and request a new service providerIf you have no need for long distance or local toll service, you can request that they switch your services to a “No Carrier” designation.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G [redacted] MCI Agency Relations
A customer service representative contacted the customer and advised the customer that he would be able to waive the ETF and make the billing for Data service at $per month The customer advised that he would call back once he made a decision
This is in the response to a complaint filed by [redacted] regarding a dispute with MCI The complaint indicates MCI continues to bill them after services were canceled I contacted [redacted] todayI advised him that MCI bills in arrearsThe account was canceled October 28, and the billing date is the 25thTherefore, the November 25, invoice covered charges from October 25, to October 28, I advised him I would credit the charges in fullI further informed him of why MCI sends a letter afterwardsI confirmed services have been switched away [redacted] agreed with the resolution and information provided Thanks, Wendy E [redacted] MCI Agency Relations ###-###-####
This is in response to the complaint filed with the Revdex.com by *** ***In the complaint, *** *** disputes higher charges billed to him while attempting to qualify for the *** *** benefit
I spoke with *** *** and informed him that only certain MCI
local calling plans are eligible for the *** *** benefitIn addition, a customer who is requesting *** service must be on an eligible calling plan when the request is submitted to the State *** administratorUnfortunately, until the *** benefit has been approved by the State of California, the rates billed on *** eligible calling plans are higher than the calling plan *** *** had on his account prior to attempting to switch to *** service
As a courtesy, I adjusted all invoices billed at the higher rates to match the calling plan that was in place on the his account prior to request for *** serviceThe total amount of credit issued to *** ***’s account was $In addition, I made the necessary corrections to his account to prevent future rejections for *** service requests due to the incorrect spelling of his name
I attempted to contact *** *** several different times in order to discuss this resolutionUnfortunately, I have been unable to reach him and he has not returned my voicemailIn order to proceed with either the request for *** service or the disconnection of the telephone service, *** *** must contact meIn the meantime, service for telephone number ###-###-#### remains active
Thank you for allowing MCI the opportunity to address *** ***’s concernPlease feel free to contact if I can provide any additional information
Sincerely,
Rick G*** MCI Agency Relations
###-###-####
###-###-####, ext***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance
Regards,
*** ***
This complaint was served on MCI in errorMCI does not have an account for this customer nor do we offer internet service
Thanks,
Brandi S***
MCI Agency Relations
Verizon Wireless appreciates the opportunity to review *** ** ***'s concernsThe records show that the $plan is units, which includes minutes, text and data usage. If a customer sends or receives text messages that is depleted from the units in the planIf a customer also checks
their voicemail, the usage during that call their plan is also depleted for that timeIn reviewing *** ** ***'s prepaid account, our records show that text message, voicemails calls, and standarding making and receving calls where doing during the time *** ** *** disputesThe Executive Team contacted *** ** *** and he stated that he is now with another carrierIf *** ** *** has questions or concerns regarding our findings, he may contact me directly at ###-###-####.Sincerely, Terri WExecutive RelationsVerizon Wireless
Dear *** ***,
This letter is in response to the complaint filed on behalf of *** *** with the Revdex.comAccording to the complaint, a request was made in August to disconnect the local and long distance service with MCIThe customer received a letter
confirming their request to cancel and that MCI may bill up 2-more invoicesSince then *** *** has received invoices from September to December requesting payment for service after the cancellation request
MCI records show a request was made on August 25, to deactivate account 5YAn order was placed on this date, but an error occurred delaying the deactivationOn December 17, 2015, MCI corrected the errorBilling that occurred between August 25, and December 17, was adjustedPayments of $will be refunded to *** ***
I spoke to Ida Nuernberger on February 23, 2016, regarding this complaintI explained the account was deactivated but was delayed because of the errorI also explained MCI bills in arrears not in advance so when the account is cancelled the account may not have billed for all services providedLastly, I informed Ida Nuernberger a refund check will be sent in 2-weeks, which she agreed would resolve this complaint
If I may be of further assistance, please contact me at ***, extension ***
Sincerely,
Brandi S*** MCI Agency Relations
This letter is in response to a complaint you filed with the Revdex.com In your complaint, you indicate you’ve been receiving several calls per week from telephone number ###-###-####. MCI has not used telemarketing as a sales channel since 2006. The telephone number,
###-###-####, has no services provided by MCI Our systems indicate that the service provider for that telephone line is *** *** Unfortunately, I am unable to provide any further assistance with your concern You may wish to contact them for additional information.Sincerely,Thank you for allowing MCI the opportunity to address your concern Please feel free to contact me if you have any additional questions or concerns at ###-###-####.Sincerely,Wendy E***MCI Agency Relations
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This letter is in response to your rebuttal of MCI’s original response to the complaint you filed with the Revdex.com.I have enclosed a copy of the initial response to your complaintIn your rebuttal, you indicate that you wanted the name of the “person in your company who verified these accounts”All research regarding your account was completed by me for your prior MCI account, account number *** I am also enclosing copies of each invoice that was sent to you following the installation of your MCI servicesMCI received no payments for any services rendered for your account.You also mention “NO CONTRACT account”MCI does not offer contracts for residential land line service and MCI is not a wireless telephone providerThere was never a contract associated with this account or any MCI residential account established during the same timeframeThe validity of the installation of MCI services in your name has been verified as indicated in my original letterMCI continues to regard this as an authorized installation of MCI services and no credit will be issued to the account.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at *** or send a fax to ***.Sincerely,Rick G*** MCI Agency Relations
They have not contacted me yet to resolve the issue
This letter is in response to the complaint you filed with the Revdex.comIn your complaint, you state that MCI told you that your long distance package would be $per month and now you are being billed at a higher rate.MCI records indicate that you originally signed up for the MCI
Unlimited long distance savings planThis plan includes unlimited local toll and domestic long distance calling for a monthly fee of $In addition, a promotion was added to your account that provided a $discount on each of your first three full invoicesThis promotion was awarded on your May, June and July invoices.MCI representatives provide only the pre-tax amount for our servicesThis is because taxes and surcharges vary based on a customer’s city, county and stateIn addition, taxes and surcharges may vary on a monthly basisI reviewed the invoices for your account and you were correctly billed during the timeframe you had only long distance and local toll services active on your accountMCI local service was added to your account during September of and the representative who placed that order removed your MCI unlimited calling plan, resulting in being billed at a per-minute rate between September 7th and the 12thI issued a pre-tax credit to your account for to offset the per-minute billing.Thank you for allowing MCI the opportunity to address your concernIf I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G***MCI Agency Relations###-###-#######-###-####, ext***
MCI has admitted thst thry allowed an account to be opened in my name with no social by a woman claiming to be my wife at an address I have never lived I am not married And they didn't even use a social to validate as proven by the attached document in which their representative admitted this This is fraudthry also keep telling me to contact the collection Company I have contacted the collection Company numerous times and rhey do not have the accoint and want to know why MCI told me this MCI is giving the runaround because they know they allowed fraud to be committed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Hi Revdex.com,I am writing albeit late -- due to several personal trips this month, I am late in getting back to respond to the Revdex.com requests for response.I have checked and seen that the company's response did indeed resolve the problem for us and wondered if the status of the case would be changed to reflect this.My apologies for being late to respond,***