Please be advised that this is my SECOND WRITTEN REQUEST asking you to remove the unverified NO CONTRACT account that remain on my credit report in violation of 15 U.S.C. § 1681. You are required under the FCRA to have properly verified the accuracy of an account listed on my credit report. In the...
results of your investigation, you stated in writing that you “verified” that this item is being “reported correctly”. Where are the documents that you used to verify these accounts? What is the name of the person in your company who verified these accounts? What documents did they use to verify them? Please provide me with the name of that individual, their business address, and telephone number.
Black’s Law Dictionary, 9th Edition, 2009, defines “Verify” as, 1) "To prove to be true; to confirm or establish the truth or truthfulness of; to authenticate." 2) “To confirm or substantiate by oath or affidavit; to swear to the truth of." and “Verification” as, “Confirmation of correctness, truth or authenticity, by affidavit, oath, or deposition. Affidavit of truth of a matter stated and object of verification is to assure good faith in averments or statements of a party.”
What this means is that your company must be willing and able to produce a document in your files that proves the account(s) in dispute belong to me and the information being reported is accurate and you must be able to do this in a court of law if I file a lawsuit against you. Someone in your company must authenticate the documents in your files that were used to verify the disputed accounts and to do this they must have 1st hand knowledge of the alleged account(s) and all that has ever transpired for the alleged account(s), under oath and under the penalty of perjury. As I am sure that you are well aware, current Federal case law states that, Consumer Reporting Agencies bear grave responsibilities to ensure the accuracy of the accounts they report on and their responsibility must consist of something more than merely parroting information received from other sources. The Courts have also ordered that a “Reinvestigation” that merely shifts the burden back to the consumer and the credit grantor cannot fulfill the obligations imposed by § 1681(a)(4).
You have ignored my request to provided me with the documents that you have in your files that you used to verify the disputed accounts which means that you have NOT verified or you cannot verify any of these accounts and under Section 611 (5)(A) of the FCRA – you are required to “…promptly DELETE all information which cannot be verified.”
The law is very clear as to the Civil liability and the remedy available to me for “negligent noncompliance” (Section 617) if you fail to comply with this Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand the following accounts be verified or deleted immediately.
October 15, 2015Dear [redacted]:This letter is in response to complaint number [redacted] filed with the Revdex.com.
In your complaint, you provide an account number
of [redacted] and indicate in May of 2008, you requested MCI service and paid a
$75.00 deposit. You indicate...
you never
received the service and are requesting your $75.00 back. If an MCI account is canceled prior to six
months of service, the deposit is applied to the final balance and any
remaining credit balance would be refunded.
MCI records indicate MCI account number [redacted] was installed on July
18, 2006 for telephone number ###-###-####.
The account was canceled on August 29, 2006. MCI is only required to retain certain
information in accordance with applicable law.
Because of the amount of time that has gone by, MCI no longer has all of
the necessary information needed to research your dispute. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E.MCI Agency Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am agreeing to this resolution with prejudice. I still believe my account was reactivated fraudulently and without my consent as it is duly noted. I did NOT receive a letter in the mail as MCI has attempted to duplicate in the body of the answer letter, Nor would it be applicable if I did because as it states, it would only apply if I actually had an account which after 12 years of non billing, I would think a statute of limitations would apply despite the thinly veiled objections of the management of this desperate Corporation.Thank you Revdex.com for your diligence. I could not have done it without you.
Regards,
[redacted]
Dear David Dennis,
This letter is in response to the complaint filed by [redacted] with the Revdex.com. According to his complaint, he tried to cancel the [redacted] account once his long distance service was switched to a new carrier. [redacted] states they were unable to reach [redacted] to...
cancel the account.
[redacted] records show a notification was sent to [redacted] that interLATA service was switched away in October 2015 from [redacted] but the intraLATA service remained active. The account was cancelled on December 14, 2015 after receipt of this complaint. I spoke to [redacted] today and explained the account is cancelled and the last invoice of $12.91 has been credited. I also explained if there is a final invoice that I will adjust those charges as well. [redacted] agreed these actions resolved the complaint.
If I may be of further assistance, please contact me at ###-###-####, extension [redacted].
Thanks,
Brandi S[redacted]
Agency Relations
December 2, 2015Dear [redacted]:This letter is in response to a complaint filed with the Revdex.com regarding a dispute with MCI. In the complaint, you indicate MCI misguided you, indicating it
was a requirement to have long distance service. You are requesting a refund for...
all payments
you made to MCI.MCI did not send any orders to switch your
long distance service. MCI account [redacted]
was installed on January 8, 2007, in response to an electronic notification
from your local telephone company, indicating you had selected MCI as your long
distance provider on telephone number ###-###-####. MCI installed account [redacted] for billing
purposes. MCI records indicate you contacted MCI on February
11, 2011 requesting a way to avoid paying the Paper Billing Fee. MCI informed you of our EasyPay with e-Alert option. On March 4, 2011, you contacted MCI Customer
Service again to set up automatic payments.
You provided MCI your credit card information so the account would be
automatically paid each month with it.
At no time did MCI inform you that having long distance service was a
requirement. On November 11, 2015, you called to cancel
the account. You were informed there
would be a final bill and if service was not switched away from MCI after 120
days, you could receive higher rates and surcharges. You were then transferred to a cancel voice
response unit that informed you:By following the next few steps,
you will confirm the cancelation of your MCI billing account for ###-###-####.
These actions will cancel all of the services on your MCI account, including
any associated calling cards, personal 800 service and additional telephone
numbers. This cancelation will have no effect on the services provided to you
by your local telephone company. When canceling your MCI account, please
be aware if you've not established service with another carrier, you may
receive higher rates and surcharges on any calls carried by MCI or you may
be without long distance service. Please note that MCI charges monthly
plan fees on the first day of your billing cycle, so you will be
responsible for your full monthly plan fee. If you do not notify your local service
provider to change your long distance carrier, you will continue to be
billed at your existing plan rates through the end of your current billing
cycle and then your direct-dial long distance calls will be billed at
MCI’s basic Dial 1 rates. Sixty days after your account is canceled, you
will be blocked from using the MCI network when calling from your
telephone number. The block will expire 120 days from the date your MCI
account is cancelled. If you have not selected a new long distance carrier
by that time, you will be charged higher rates and surcharges. Press 1 to confirm your authorization to
cancel your MCI billing account MCI records indicate long distance service
still has not been switched away from MCI. Please contact your local telephone
company to switch away from MCI. The
only thing MCI can do is cancel a customer’s account number; which in effect
only cancels the calling plan. A
telephone number cannot be disconnected from the MCI network unless it is
switched away via an order placed through or by the local phone company. To summarize, MCI did not place any orders to
switch your long distance service to MCI.
MCI did not inform you it was a required service. You contacted MCI in 2011 to change your
payment option and provided MCI your credit card information. You contacted MCI to cancel the account on
November 11, 2015 and the account was canceled that day. You were informed to
call your local telephone company to switch the long distance service away from
MCI. Records indicate the service has
not been switched away. MCI records
indicate there was no error on behalf of MCI; therefore, no refund is
warranted. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E[redacted]
MCI Agency Relations
###-###-####
July 13, 2015
[redacted]
[redacted]
Fort Lauderdale, FL [redacted]
Reference: MCI Account [redacted] Dear [redacted],
This letter is in response to the complaint [redacted] filed with the Revdex.com. According to your complaint MCI billed you for a phone number you do not...
own. You state when you contacted MCI you were advised of the monthly minimum and Customer Service stated they would cancel the account; however you received another bill. You request MCI deactivate the account and remove the charges.
MCI records show account [redacted] was installed on November 25, 2003 for intraLATA service on phone number ###-###-#### after MCI received notification from your local telephone carrier MCI was preselected for that service. MCI mailed a letter to you between January 21, 2015 and January 28, 2015 informing you of the fee and to call MCI if you would like to change or cancel your service. Please note MCI did not receive notification from your local telephone provider or you that the phone number was disconnected or the number had been reassigned therefore the account remained active in your name.
On June 2, 2015, you contacted MCI Customer Service concerning the bill and were advised of the monthly fee. MCI Customer Service attempted to assist you but our records show you disconnected the call prior to cancellation of the account. Upon receipt of this complaint, I confirmed ownership of the phone number and deactivated the account [redacted]. The account balance $18.96 was removed and you will not receive any further invoices. I tried to contact you on July 8, 2015 and again on today but I was unable to speak to you directly. If you have any further concerns, please contact me at ###-###-####, extension 2117.
Sincerely,
Brandi S[redacted]
MCI Agency Relations
cc: Revdex.com, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Even though they have a 2 year time frame to give money back, I don't accept their response to me. MCI as a business should do the right thing regardless of a time frame. They know that they have done a lot of consumers wrong. There service is terrible and just from all the emails I sent you it is proof of what kind of company they are. The fact they they claim they gave me service and the number they listed was a number I had with my cable company at the time. It's sad but they are not honest people and that is okay. I will however share my experience with them with everyone I know.
Regards,
[redacted]
December 28, 2015
Dear [redacted]:This letter is in response to a third complaint filed with the Revdex.com regarding a dispute with MCI. In the complaint, you indicate MCI misguided you, indicating it
was a requirement to have long distance service. You are requesting a refund for all payments
you made to MCI.While you are more than welcome to continue
with your dispute, MCI has already provided you with the information MCI has
regarding your claim. MCI’s stance is
that no refund is warranted and that MCI did not misguide you in any way. This stance has not changed and will continue
to stand.MCI did not send any orders to switch your
long distance service. MCI account [redacted] was installed on January 8, 2007, in response to an electronic notification
from your local telephone company, indicating you had selected MCI as your long
distance provider on telephone number ###-###-####. MCI installed account [redacted] for billing
purposes. Because MCI did not have a
conversation with you prior to the installation of the account, it’s difficult
to understand how MCI could have misguided you or misrepresented whether or not
long distance was required. MCI sends
each new customer a Welcome Packet and General Service Agreement with
information regarding the services provided to you by MCI. MCI does not need written permission for each
customer that signs up. When MCI installs
an account due to direct customer contact, the customer is sent to an independent
third party verification company to record each sale. However, your account was installed because
your local telephone company provided information to MCI indicating your line
was connected to MCI for long distance. MCI records indicate you contacted MCI on
February 11, 2011, requesting a way to avoid paying the Paper Billing Fee. MCI informed you of our EasyPay with e-Alert option. On March 4, 2011, you contacted MCI Customer
Service again to set up automatic payments.
You provided MCI your credit card information so the account would be
automatically paid each month with it. By
you contacting MCI and providing your credit card information for MCI to bill
to, that gives MCI approval to charge your credit card each month. On November 11, 2015, you called to cancel
the account. You were informed there
would be a final bill and if service was not switched away from MCI after 120
days, you could receive higher rates and surcharges. You were then transferred to a cancel voice
response unit that informed you:By following the next few steps,
you will confirm the cancelation of your MCI billing account for ###-###-####.
These actions will cancel all of the services on your MCI account, including
any associated calling cards, personal 800 service and additional telephone
numbers. This cancelation will have no effect on the services provided to you
by your local telephone company. When canceling your MCI account, please
be aware if you've not established service with another carrier, you may receive
higher rates and surcharges on any calls carried by MCI or you may be
without long distance service. Please note that MCI charges monthly
plan fees on the first day of your billing cycle, so you will be
responsible for your full monthly plan fee. If you do not notify your local service
provider to change your long distance carrier, you will continue to be
billed at your existing plan rates through the end of your current billing
cycle and then your direct-dial long distance calls will be billed at
MCI’s basic Dial 1 rates. Sixty days after your account is canceled, you
will be blocked from using the MCI network when calling from your
telephone number. The block will expire 120 days from the date your MCI
account is cancelled. If you have not selected a new long distance carrier
by that time, you will be charged higher rates and surcharges. Press 1 to confirm your authorization to
cancel your MCI billing account To summarize, MCI did not place any orders to
switch your long distance service to MCI.
MCI did not inform you it was a required service. You contacted MCI in 2011 to change your
payment option and provided MCI your credit card information. You contacted MCI to cancel the account on
November 11, 2015 and the account was canceled that day. You were informed to
call your local telephone company to switch the long distance service away from
MCI. MCI received notification from your
local carrier indicating the service was switched away from MCI on December 9,
2015. MCI records indicate there was no
error on behalf of MCI; therefore, no refund is warranted. MCI is a [redacted]
company; however, we each support our own rates and services. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E[redacted]
MCI Agency Relations
###-###-####
This is in response to the complaint filed with the Revdex.com by [redacted]. In his complaint, [redacted] indicates that his telephone service was disconnected by MCI without notification. MCI records indicate that [redacted] called MCI on June 28, 2017 and reported...
loss of dial tone service on telephone number ###-###-####. A repair ticket was opened to dispatch an [redacted] technician to the Central Office based on the testing results and [redacted] committed to resolution of the issue by June 29, 2017 by 7 PM. Later, MCI was informed by [redacted] that the service outage was due to an order to port the service away from the MCI service platform and that there was no repair issue. I spoke with [redacted] today and he indicated that his wife had requested to switch their service to [redacted] VoIP service; however, when the [redacted] technician came to complete the installation, the customer canceled the appointment. I explained that, although the appointment to install the service was canceled, the actual system order to port the service from the MCI service platform to the VoIP service platform had been completed and the cancelation of installation at their residence resulted in a partial porting of the service causing the loss of dial tone. I spoke with [redacted] at the [redacted] Business Office and she indicated that the end user, [redacted], needed to call the [redacted] Retail Center at ###-###-#### and they would be able to resolve the outage. I provided this information to [redacted]. In addition, I provided the toll free number for [redacted] to contact me should he have any additional concerns. Thank you for allowing MCI to address [redacted]’s concern. Please feel free to contact me should you have any additional questions. Sincerely, Rick G[redacted] Agency Relations ###-###-#### ###-###-####, ext. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This response is ridiculous! I have not had a bill from these people since 2003 and they find it perfectly acceptable to erroneously "reactivate" an account without consent? A cancelled 12 year old account and then want to defend those actions? I did NOT receive a letter asking if I wanted service with this scam company. Why would I? I HAVE NO HOME PHONE , BRANDI! Did that fact elude you? Please produce the tape where I consented to service with you or something with my signature. I will pay you double! Yes, I did hang up after 30 minutes on hold with your "customer service" department. I did not want to risk a subsequent bill for $500 dollars nor did I want to explain myself to another person in another country other than the US.I am forwarding this complaint and response to the proper authorities for further review. If I do see another bill, I will seek damages.If you want to speak to me, Brandi, please call me after 5pm EST.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However , a detailed explanation was not provided to me and I have no idea if the credits alloted are accurate..Not to be petty, but I only received one message from Mr.G[redacted] and it was promptly returned, for the record there was never several attempts made to contact me ( as my phone records reflect)In closing, due to there percuilar business practices, I have decided to terminate MCI as my telephone service carrier.
Regards,
[redacted]
I spoke with [redacted] today and he indicated that he is receiving repeated marketing calls from a telephone number. His research on the telephone number from which he received the calls indicated that MCI is the local service provider for that telephone number. Unfortunately, [redacted]...
[redacted] did not have the disputed telephone number available to provide to me.[redacted] agreed to call me once he receives another call from the disputed number. At that time, I will review the information available to me and we will determine how best to proceed in order to resolve his concern. I also informed [redacted] that frequently the information found on the internet regarding a telephone number is incorrect or out-of-date.Thank you for allowing MCI to address [redacted]'s concern. Please feel free to contact me if you have any additional questions. Sincerely,Rick G[redacted]Agency Relations[redacted]
The following information represents actions taken for the complaint you filled on behave of [redacted] Hospital. You state you have been trying to reach your account rep however, no one is returning your calls. You would like to add some additional services to your account. Account...
[redacted] is voice over internet protocol (VoIP). At the time of install your rep was Jessica B[redacted]; in January 2016 it was reassigned to Michael M[redacted]. I reached out to Mr. M[redacted], he has been in contacted with you and he is currently waiting for you to provide additional information for the services you are requesting to add to your account. [redacted] Business is closing this complaint; you are working with your account rep: Michael M[redacted]. However, I will continue to monitor the account until your request is completed. Thank you for allowing me to research this. I can be reached at ###-###-####, if you have any other questions regarding this issue. Sincerely,Agency Relations cc: Revdex.com
This letter is in response to your rebuttal of MCI’s Revdex.com response to your complaint. In your rebuttal, you indicate that you took all of the necessary actions to switch your services away from MCI.Your rebuttal indicates that you followed all of the steps MCI outlines in the cancellation VRU; however, after you continued to receive MCI invoices for calls directed to the MCI network after the cancellation of your account, you failed to take the action that MCI representatives explained to you, specifically contacting your local telephone company to determine the reason that calls continued to route to MCI.Unfortunately, while MCI can cancel your billing account, MCI cannot direct your calls to a different provider. MCI representatives explained that you needed to contact your local telephone company regarding this issue twice, yet the calls continued to route to the MCI network for completion. Since MCI billed you for valid usage over the MCI network, no credit was issued and the balance was referred to an outside collection agency after it remained unpaid.No new information has been provided in your rebuttal and MCI’s response to your complaint remains unchanged. There is no credit warranted for your complaint.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
Please be advised that this is my SECOND WRITTEN REQUEST asking you to remove the unverified NO CONTRACT account that remain on my credit report in violation of 15 U.S.C. § 1681. You are required under the FCRA to have properly verified the accuracy of an account listed on my credit report. In the...
results of your investigation, you stated in writing that you “verified” that this item is being “reported correctly”. Where are the documents that you used to verify these accounts? What is the name of the person in your company who verified these accounts? What documents did they use to verify them? Please provide me with the name of that individual, their business address, and telephone number.
Black’s Law Dictionary, 9th Edition, 2009, defines “Verify” as, 1) "To prove to be true; to confirm or establish the truth or truthfulness of; to authenticate." 2) “To confirm or substantiate by oath or affidavit; to swear to the truth of." and “Verification” as, “Confirmation of correctness, truth or authenticity, by affidavit, oath, or deposition. Affidavit of truth of a matter stated and object of verification is to assure good faith in averments or statements of a party.”
What this means is that your company must be willing and able to produce a document in your files that proves the account(s) in dispute belong to me and the information being reported is accurate and you must be able to do this in a court of law if I file a lawsuit against you. Someone in your company must authenticate the documents in your files that were used to verify the disputed accounts and to do this they must have 1st hand knowledge of the alleged account(s) and all that has ever transpired for the alleged account(s), under oath and under the penalty of perjury. As I am sure that you are well aware, current Federal case law states that, Consumer Reporting Agencies bear grave responsibilities to ensure the accuracy of the accounts they report on and their responsibility must consist of something more than merely parroting information received from other sources. The Courts have also ordered that a “Reinvestigation” that merely shifts the burden back to the consumer and the credit grantor cannot fulfill the obligations imposed by § 1681(a)(4).
You have ignored my request to provided me with the documents that you have in your files that you used to verify the disputed accounts which means that you have NOT verified or you cannot verify any of these accounts and under Section 611 (5)(A) of the FCRA – you are required to “…promptly DELETE all information which cannot be verified.”
The law is very clear as to the Civil liability and the remedy available to me for “negligent noncompliance” (Section 617) if you fail to comply with this Federal Law. I am a litigious consumer and fully intend on pursuing litigation in this matter to enforce my rights under the FCRA. I demand the following accounts be verified or deleted immediately.
October 15, 2015Dear [redacted]:This letter is in response to complaint number [redacted] filed with the Revdex.com.
In your complaint, you provide an account number
of [redacted] and indicate in May of 2008, you requested MCI service and paid a
$75.00 deposit. You indicate...
you never
received the service and are requesting your $75.00 back. If an MCI account is canceled prior to six
months of service, the deposit is applied to the final balance and any
remaining credit balance would be refunded.
MCI records indicate MCI account number [redacted] was installed on July
18, 2006 for telephone number ###-###-####.
The account was canceled on August 29, 2006. MCI is only required to retain certain
information in accordance with applicable law.
Because of the amount of time that has gone by, MCI no longer has all of
the necessary information needed to research your dispute. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E.MCI Agency Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am agreeing to this resolution with prejudice. I still believe my account was reactivated fraudulently and without my consent as it is duly noted. I did NOT receive a letter in the mail as MCI has attempted to duplicate in the body of the answer letter, Nor would it be applicable if I did because as it states, it would only apply if I actually had an account which after 12 years of non billing, I would think a statute of limitations would apply despite the thinly veiled objections of the management of this desperate Corporation.Thank you Revdex.com for your diligence. I could not have done it without you.
Regards,
[redacted]
Dear David Dennis,
This letter is in response to the complaint filed by [redacted] with the Revdex.com. According to his complaint, he tried to cancel the [redacted] account once his long distance service was switched to a new carrier. [redacted] states they were unable to reach [redacted] to...
cancel the account.
[redacted] records show a notification was sent to [redacted] that interLATA service was switched away in October 2015 from [redacted] but the intraLATA service remained active. The account was cancelled on December 14, 2015 after receipt of this complaint. I spoke to [redacted] today and explained the account is cancelled and the last invoice of $12.91 has been credited. I also explained if there is a final invoice that I will adjust those charges as well. [redacted] agreed these actions resolved the complaint.
If I may be of further assistance, please contact me at ###-###-####, extension [redacted].
Thanks,
Brandi S[redacted]
Agency Relations
December 2, 2015Dear [redacted]:This letter is in response to a complaint filed with the Revdex.com regarding a dispute with MCI. In the complaint, you indicate MCI misguided you, indicating it
was a requirement to have long distance service. You are requesting a refund for...
all payments
you made to MCI.MCI did not send any orders to switch your
long distance service. MCI account [redacted]
was installed on January 8, 2007, in response to an electronic notification
from your local telephone company, indicating you had selected MCI as your long
distance provider on telephone number ###-###-####. MCI installed account [redacted] for billing
purposes. MCI records indicate you contacted MCI on February
11, 2011 requesting a way to avoid paying the Paper Billing Fee. MCI informed you of our EasyPay with e-Alert option. On March 4, 2011, you contacted MCI Customer
Service again to set up automatic payments.
You provided MCI your credit card information so the account would be
automatically paid each month with it.
At no time did MCI inform you that having long distance service was a
requirement. On November 11, 2015, you called to cancel
the account. You were informed there
would be a final bill and if service was not switched away from MCI after 120
days, you could receive higher rates and surcharges. You were then transferred to a cancel voice
response unit that informed you:By following the next few steps,
you will confirm the cancelation of your MCI billing account for ###-###-####.
These actions will cancel all of the services on your MCI account, including
any associated calling cards, personal 800 service and additional telephone
numbers. This cancelation will have no effect on the services provided to you
by your local telephone company. When canceling your MCI account, please
be aware if you've not established service with another carrier, you may
receive higher rates and surcharges on any calls carried by MCI or you may
be without long distance service. Please note that MCI charges monthly
plan fees on the first day of your billing cycle, so you will be
responsible for your full monthly plan fee. If you do not notify your local service
provider to change your long distance carrier, you will continue to be
billed at your existing plan rates through the end of your current billing
cycle and then your direct-dial long distance calls will be billed at
MCI’s basic Dial 1 rates. Sixty days after your account is canceled, you
will be blocked from using the MCI network when calling from your
telephone number. The block will expire 120 days from the date your MCI
account is cancelled. If you have not selected a new long distance carrier
by that time, you will be charged higher rates and surcharges. Press 1 to confirm your authorization to
cancel your MCI billing account MCI records indicate long distance service
still has not been switched away from MCI. Please contact your local telephone
company to switch away from MCI. The
only thing MCI can do is cancel a customer’s account number; which in effect
only cancels the calling plan. A
telephone number cannot be disconnected from the MCI network unless it is
switched away via an order placed through or by the local phone company. To summarize, MCI did not place any orders to
switch your long distance service to MCI.
MCI did not inform you it was a required service. You contacted MCI in 2011 to change your
payment option and provided MCI your credit card information. You contacted MCI to cancel the account on
November 11, 2015 and the account was canceled that day. You were informed to
call your local telephone company to switch the long distance service away from
MCI. Records indicate the service has
not been switched away. MCI records
indicate there was no error on behalf of MCI; therefore, no refund is
warranted. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E[redacted]
MCI Agency Relations
###-###-####
July 13, 2015
[redacted]
[redacted]
Fort Lauderdale, FL [redacted]
Reference: MCI Account [redacted] Dear [redacted],
This letter is in response to the complaint [redacted] filed with the Revdex.com. According to your complaint MCI billed you for a phone number you do not...
own. You state when you contacted MCI you were advised of the monthly minimum and Customer Service stated they would cancel the account; however you received another bill. You request MCI deactivate the account and remove the charges.
MCI records show account [redacted] was installed on November 25, 2003 for intraLATA service on phone number ###-###-#### after MCI received notification from your local telephone carrier MCI was preselected for that service. MCI mailed a letter to you between January 21, 2015 and January 28, 2015 informing you of the fee and to call MCI if you would like to change or cancel your service. Please note MCI did not receive notification from your local telephone provider or you that the phone number was disconnected or the number had been reassigned therefore the account remained active in your name.
On June 2, 2015, you contacted MCI Customer Service concerning the bill and were advised of the monthly fee. MCI Customer Service attempted to assist you but our records show you disconnected the call prior to cancellation of the account. Upon receipt of this complaint, I confirmed ownership of the phone number and deactivated the account [redacted]. The account balance $18.96 was removed and you will not receive any further invoices. I tried to contact you on July 8, 2015 and again on today but I was unable to speak to you directly. If you have any further concerns, please contact me at ###-###-####, extension 2117.
Sincerely,
Brandi S[redacted]
MCI Agency Relations
cc: Revdex.com, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Even though they have a 2 year time frame to give money back, I don't accept their response to me. MCI as a business should do the right thing regardless of a time frame. They know that they have done a lot of consumers wrong. There service is terrible and just from all the emails I sent you it is proof of what kind of company they are. The fact they they claim they gave me service and the number they listed was a number I had with my cable company at the time. It's sad but they are not honest people and that is okay. I will however share my experience with them with everyone I know.
Regards,
[redacted]
December 28, 2015
Dear [redacted]:This letter is in response to a third complaint filed with the Revdex.com regarding a dispute with MCI. In the complaint, you indicate MCI misguided you, indicating it
was a requirement to have long distance service. You are requesting a refund for all payments
you made to MCI.While you are more than welcome to continue
with your dispute, MCI has already provided you with the information MCI has
regarding your claim. MCI’s stance is
that no refund is warranted and that MCI did not misguide you in any way. This stance has not changed and will continue
to stand.MCI did not send any orders to switch your
long distance service. MCI account [redacted] was installed on January 8, 2007, in response to an electronic notification
from your local telephone company, indicating you had selected MCI as your long
distance provider on telephone number ###-###-####. MCI installed account [redacted] for billing
purposes. Because MCI did not have a
conversation with you prior to the installation of the account, it’s difficult
to understand how MCI could have misguided you or misrepresented whether or not
long distance was required. MCI sends
each new customer a Welcome Packet and General Service Agreement with
information regarding the services provided to you by MCI. MCI does not need written permission for each
customer that signs up. When MCI installs
an account due to direct customer contact, the customer is sent to an independent
third party verification company to record each sale. However, your account was installed because
your local telephone company provided information to MCI indicating your line
was connected to MCI for long distance. MCI records indicate you contacted MCI on
February 11, 2011, requesting a way to avoid paying the Paper Billing Fee. MCI informed you of our EasyPay with e-Alert option. On March 4, 2011, you contacted MCI Customer
Service again to set up automatic payments.
You provided MCI your credit card information so the account would be
automatically paid each month with it. By
you contacting MCI and providing your credit card information for MCI to bill
to, that gives MCI approval to charge your credit card each month. On November 11, 2015, you called to cancel
the account. You were informed there
would be a final bill and if service was not switched away from MCI after 120
days, you could receive higher rates and surcharges. You were then transferred to a cancel voice
response unit that informed you:By following the next few steps,
you will confirm the cancelation of your MCI billing account for ###-###-####.
These actions will cancel all of the services on your MCI account, including
any associated calling cards, personal 800 service and additional telephone
numbers. This cancelation will have no effect on the services provided to you
by your local telephone company. When canceling your MCI account, please
be aware if you've not established service with another carrier, you may receive
higher rates and surcharges on any calls carried by MCI or you may be
without long distance service. Please note that MCI charges monthly
plan fees on the first day of your billing cycle, so you will be
responsible for your full monthly plan fee. If you do not notify your local service
provider to change your long distance carrier, you will continue to be
billed at your existing plan rates through the end of your current billing
cycle and then your direct-dial long distance calls will be billed at
MCI’s basic Dial 1 rates. Sixty days after your account is canceled, you
will be blocked from using the MCI network when calling from your
telephone number. The block will expire 120 days from the date your MCI
account is cancelled. If you have not selected a new long distance carrier
by that time, you will be charged higher rates and surcharges. Press 1 to confirm your authorization to
cancel your MCI billing account To summarize, MCI did not place any orders to
switch your long distance service to MCI.
MCI did not inform you it was a required service. You contacted MCI in 2011 to change your
payment option and provided MCI your credit card information. You contacted MCI to cancel the account on
November 11, 2015 and the account was canceled that day. You were informed to
call your local telephone company to switch the long distance service away from
MCI. MCI received notification from your
local carrier indicating the service was switched away from MCI on December 9,
2015. MCI records indicate there was no
error on behalf of MCI; therefore, no refund is warranted. MCI is a [redacted]
company; however, we each support our own rates and services. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E[redacted]
MCI Agency Relations
###-###-####
This is in response to the complaint filed with the Revdex.com by [redacted]. In his complaint, [redacted] indicates that his telephone service was disconnected by MCI without notification. MCI records indicate that [redacted] called MCI on June 28, 2017 and reported...
loss of dial tone service on telephone number ###-###-####. A repair ticket was opened to dispatch an [redacted] technician to the Central Office based on the testing results and [redacted] committed to resolution of the issue by June 29, 2017 by 7 PM. Later, MCI was informed by [redacted] that the service outage was due to an order to port the service away from the MCI service platform and that there was no repair issue. I spoke with [redacted] today and he indicated that his wife had requested to switch their service to [redacted] VoIP service; however, when the [redacted] technician came to complete the installation, the customer canceled the appointment. I explained that, although the appointment to install the service was canceled, the actual system order to port the service from the MCI service platform to the VoIP service platform had been completed and the cancelation of installation at their residence resulted in a partial porting of the service causing the loss of dial tone. I spoke with [redacted] at the [redacted] Business Office and she indicated that the end user, [redacted], needed to call the [redacted] Retail Center at ###-###-#### and they would be able to resolve the outage. I provided this information to [redacted]. In addition, I provided the toll free number for [redacted] to contact me should he have any additional concerns. Thank you for allowing MCI to address [redacted]’s concern. Please feel free to contact me should you have any additional questions. Sincerely, Rick G[redacted] Agency Relations ###-###-#### ###-###-####, ext. [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:This response is ridiculous! I have not had a bill from these people since 2003 and they find it perfectly acceptable to erroneously "reactivate" an account without consent? A cancelled 12 year old account and then want to defend those actions? I did NOT receive a letter asking if I wanted service with this scam company. Why would I? I HAVE NO HOME PHONE , BRANDI! Did that fact elude you? Please produce the tape where I consented to service with you or something with my signature. I will pay you double! Yes, I did hang up after 30 minutes on hold with your "customer service" department. I did not want to risk a subsequent bill for $500 dollars nor did I want to explain myself to another person in another country other than the US.I am forwarding this complaint and response to the proper authorities for further review. If I do see another bill, I will seek damages.If you want to speak to me, Brandi, please call me after 5pm EST.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However , a detailed explanation was not provided to me and I have no idea if the credits alloted are accurate..Not to be petty, but I only received one message from Mr.G[redacted] and it was promptly returned, for the record there was never several attempts made to contact me ( as my phone records reflect)In closing, due to there percuilar business practices, I have decided to terminate MCI as my telephone service carrier.
Regards,
[redacted]
I spoke with [redacted] today and he indicated that he is receiving repeated marketing calls from a telephone number. His research on the telephone number from which he received the calls indicated that MCI is the local service provider for that telephone number. Unfortunately, [redacted]...
[redacted] did not have the disputed telephone number available to provide to me.[redacted] agreed to call me once he receives another call from the disputed number. At that time, I will review the information available to me and we will determine how best to proceed in order to resolve his concern. I also informed [redacted] that frequently the information found on the internet regarding a telephone number is incorrect or out-of-date.Thank you for allowing MCI to address [redacted]'s concern. Please feel free to contact me if you have any additional questions. Sincerely,Rick G[redacted]Agency Relations[redacted]
The following information represents actions taken for the complaint you filled on behave of [redacted] Hospital. You state you have been trying to reach your account rep however, no one is returning your calls. You would like to add some additional services to your account. Account...
[redacted] is voice over internet protocol (VoIP). At the time of install your rep was Jessica B[redacted]; in January 2016 it was reassigned to Michael M[redacted]. I reached out to Mr. M[redacted], he has been in contacted with you and he is currently waiting for you to provide additional information for the services you are requesting to add to your account. [redacted] Business is closing this complaint; you are working with your account rep: Michael M[redacted]. However, I will continue to monitor the account until your request is completed. Thank you for allowing me to research this. I can be reached at ###-###-####, if you have any other questions regarding this issue. Sincerely,Agency Relations cc: Revdex.com
This letter is in response to your rebuttal of MCI’s Revdex.com response to your complaint. In your rebuttal, you indicate that you took all of the necessary actions to switch your services away from MCI.Your rebuttal indicates that you followed all of the steps MCI outlines in the cancellation VRU; however, after you continued to receive MCI invoices for calls directed to the MCI network after the cancellation of your account, you failed to take the action that MCI representatives explained to you, specifically contacting your local telephone company to determine the reason that calls continued to route to MCI.Unfortunately, while MCI can cancel your billing account, MCI cannot direct your calls to a different provider. MCI representatives explained that you needed to contact your local telephone company regarding this issue twice, yet the calls continued to route to the MCI network for completion. Since MCI billed you for valid usage over the MCI network, no credit was issued and the balance was referred to an outside collection agency after it remained unpaid.No new information has been provided in your rebuttal and MCI’s response to your complaint remains unchanged. There is no credit warranted for your complaint.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations