[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am unable to get our account rep to contact us backWe have a request submitted before March 29, On that date, I provided the final information needed for the request to be submitted by our account rep to ***I emailed for an update on 4/8/16, 4/12/16, 4/12/16, and 4/20/without any response back from our account repA previous Revdex.com complaint was filed due to a the same account rep not returning our calls for an entire monthThe account rep's name is Michael M***, and his email is ***After that last Revdex.com complaint was closed, I received a letter *** Agency Relations in case I had any further issuesAlthough I could not read the signed name, they did provide a phone numberI call ###-###-#### on 4/18/and got the voicemail of Sandy W*** at ***I left a message indicating that I had not heard back from our account rep and that If I didn't hear back from hear in the next week, I would be filing another compliant with Revdex.comI have not heard back from either *** contact
Regards,
Jeffrey G***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
MCI's response:
On August 18, 2014, you called MCI and disputed additional MCI
charges after your account cancellationThe representative with whom you spoke
informed you to contact your local telephone company to confirm that they had
switched your long distance and local toll services to another carrierAs you
were correctly billed for the calls carried over the MCI network, no credit was
issued for the charges
You called MCI again on September 15, 2016, disputing additional MCI charges
You were once again referred to your local telephone company since they
continued to route your calls to the MCI networkI had already called the local telephone company I had called them at least three times! Each time they told me there was absolutely no reason why calls were carried over the MCI network. Again, I did what I was supposed to do The charges are unauthorized and not legitimate
Regards,
[redacted]
There is no record of any MCI services provided to the complainant. The complainant is disputing an outstanding debt with [redacted]. Please re-direct this complaint to [redacted]. Sincerely, Rick G[redacted] Agency Relations ###-###-#### ###-###-####
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute not receiving credit for a call to Madagascar that was billed by MCI on your [redacted] invoice.I sent a manual adjustment to [redacted] to credit the full amount of the call that was...
billed to your October 2016 [redacted] invoice. The total amount of the adjustment is $1833.98. Please allow up to 60 days for the adjustment to be applied to your [redacted] account.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
This is in response to the complaint filed with the Revdex.com by [redacted]. In his complaint, [redacted] indicates that MCI disconnected his service in error and disputes delays in restoring the service.
[redacted] initially called MCI on March 25, 2016 and reported a loss of dial...
tone service on telephone number ###-###-####. The MCI Repair Department opened an outside wiring ticket to [redacted] and [redacted] verified that the telephone service had been disconnected due to an order issued by [redacted], MCI’s parent company. This order was intended to disconnect a telephone number that was previously in service on the account as a secondary line that had not been fully disconnected when it was deactivated from the account. Unfortunately, a representative error resulted in the disconnection order being sent to disconnect all lines at the customer’s service address instead of the individual line intended.
Based on these results, the MCI Repair Representative with whom [redacted] originally spoke sent a request to submit a new installation order. Due to delays in reactivating the service, [redacted] contacted MCI and escalated the issue to MCI’s Executive Escalations team and I spoke with him on March 29, 2015.
I submitted a request to reactivate the service and [redacted] confirmed that the order would be completed by April 5, 2016. I spoke with [redacted] on March 30th and informed her of the confirmed install date; however, I stated that I would contact [redacted] directly to see if an sooner completion date was available. I spoke with an [redacted] Representative and received an expedited completion date of March 31st.
I communicated the new due date to [redacted] and, on March 31st, I called the number and confirmed that the line was ringing. [redacted] called me back on April 1. 2016, and indicated that there was still no dial tone on the line. A test of the line found that there were problems with the outside network and a ticket was opened with [redacted] to repair the line. [redacted] provided a commitment for completion of the repair by April 5th by 6 PM.
I spoke with [redacted] and confirmed that an [redacted] Repair Technician repaired the line on April 5, 2016 and that it has been working well since then. As a courtesy, I issued a credit of $105.77 to the account for a full month of service.
Thank you for allowing MCI the opportunity to address [redacted]’s concern. Please feel free to contact me if I can provide any additional information.
Sincerely,
Rick G[redacted]
Agency Relation
###-###-####
###-###-####, x[redacted]
May 18, 2017 [redacted] Summerville, SC [redacted] Reference: Case Number [redacted] Dear [redacted], This letter is in reference to complaint [redacted] filed with the Revdex.com. MCI previously addressed this same matter on complaint [redacted]. MCI’s...
position has not changed and I provided details on the letter dated March 31, 2017 informing you the dispute process of the account balance of MCI account [redacted]. MCI will not remove the account balance when MCI believes all necessary verification was completed when the account was installed. If you believe this debt is incorrect you will need to contact RPM (###-###-####) and the credit reporting agencies below. [redacted] Lynwood, WA [redacted] [redacted] (**) PO Box [redacted] Atlanta, GA [redacted]
###-###-#### [redacted] (**) P.O. Box [redacted] Allen, TX [redacted] ###-###-#### [redacted] (**) P.O. Box [redacted] Chester, PA [redacted] ###-###-#### If you have any further concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Brandi S[redacted] MCI Agency Relations cc: Revdex.com
The following information represents actions taken by [redacted] Business related to the complaint filed by [redacted] on behalf of [redacted] [redacted]. [redacted] requested I work with you. You stated your company moved your location from [redacted]. in the beginning of 2015 since the...
building was being torn down. You dispute continued billing of services at the former address on several accounts. You were working with O’Kiethia R[redacted] in collection to have the accounts cancelled and requested I reach out to her, she would have everything I needed to have account balances cleared. I contact Ms. R[redacted] and asked for a copy of the Settlement Agreement you state was done in 2014 and for any and all Letters of Disconnection sent to have account number [redacted] cancelled. Ms. R[redacted] does not have a copy of the Settlement from 2014. She provided me with a research ticket, [redacted], from October 20, 2015, where she requested to have the services cancelled on account [redacted]. I then found disconnection order [redacted] from November 2015. Account [redacted] was cancelled on December 3, 2015. Ms. R[redacted], also requested credits for that account back to February 18, 2015 ; however, the credits were denied by upper management due to the order had not been enter into [redacted] Center (VEC), citing that the following from the online Service Guide:“Customer must terminate a Service by completing [redacted]’s standard form via the [redacted] Center (VEC) online portal at [redacted].com as such URL may be updated from time to time. Any other means of providing notice (including, without limitation, postal mail or email to Customer’s account representative) is void and has no effect, even if actually received by [redacted].” Since your credit request has already been denied by upper management, this decision stands. However, you did state the disconnection was included in a settlement that was done with [redacted] [redacted] in 2014. If you can supply a copy of the settlement we can review it once again. Thank you for allowing me to research this. If you have any additional questions please contact me at ###-###-####. Sincerely, Sandy W[redacted]
July 15, 2015
[redacted]
[redacted]
Fort Lauderdale, FL [redacted]
Reference: MCI Account [redacted]
Dear [redacted],
This letter is in response to the additional concerns you provided to the Revdex.com for complaint [redacted]. As my previous letter states the account was never cancelled until July 8, 2015, when I cancelled the account upon receipt of the complaint filed with the Revdex.com. I identified the rightful owner of the telephone number ###-###-#### and credited the charges that were billed to you. Please note MCI was not provided any notification by your local telephone carrier or by you that the phone number ###-###-#### was disconnected. From November 2003 to March 2015 MCI did not bill a monthly minimum usage fee so you would not have received any bills. I’ve enclosed the letter that was mailed in January 2015 advising you of the new monthly minimum usage charge of $5.00 as you requested.
As stated, I cancelled the account and removed any charges associated with account [redacted]. You will not receive any further charges from that account and I apologize for any frustration this matter may have caused. MCI has taken all actions to resolve this complaint and deem this matter closed.
Sincerely,
Brandi S[redacted]
MCI Agency Relations
cc: Revdex.com, [redacted]
NOTICE OF PRICE INCREASE
Dear Customer,
MCI is pleased to continue providing you with competitive long distance service. MCI appreciates your
business and values you as a loyal customer. Our records indicate that MCI is your intraLATA service
provider only on the following telephone number(s): ###-###-####
We want to make sure you are aware of an important update to your account.
Effective March 1, 2015, a monthly minimum usage charge of $5.00 will apply to customers of
residential long distance service who have selected MCI as their intraLATA service provider only. The
$5.00 monthly minimum usage charge will apply to the following services:
1) Execunet Intercity Rates (Basic Direct Dial/Dial-1 service), Basic Calling Plan Option 1 (MCI
Minutes), EasyRate, Family Assist, PrimeTime Option (PrimeTime Instate), Retail Affinity
Program Plans I-IV (Simple Value Plus/Signature Savings) and V (MCI Select Savings 300 -
Instate Option), and V Savings Plan I (MCI Select Savings 300 - Instate Option), Sure-Save,
Friends & Family Option A (Friends & Family Original), Friends & Family Option B (Friends &
Family SureSavings/New Friends & Family), Friends & Family Option C (Friends & Family Free);
2) Basic Calling Plans A (MCI Allweek), B (MCI Select 200 Domestic Weekdays), A Savings Plans I
and II (Allweek Regional Savings), B Savings Plan I (MCI Select 200 Domestic Instate
Weekdays), C (MCI Anytime Advantage), D (MCI Anytime Calling), E (MCI Select 200
Weekdays), F (MCI Select 200 Advantage Option), G (MCI Select/Signature Savings 300 Instate
Weekdays), H (MCI Select/Signature Savings 300 Instate Evenings/Weekends), I (MCI Anytime
200 Instate), J (MCI Anytime 200), K (MCI Anytime Advantage Savings Option), L (MCI Anytime
Advantage Complete Option), N (MCI Anytime Choice 300 Instate), O (MCI Anytime Choice 300),
Q (MCI Anytime 400 Plus), R (MCI Nationwide), S (MCI Nationwide Instate), T (MCI Nationwide
200 Instate), U (MCI Nationwide 200), V (MCI Nationwide Select), W (MCI Nationwide 300
Instate), X (MCI Nationwide 300), Y (MCI Nationwide Unlimited Evenings), Z (MCI Nationwide
300 Plus);
3) Basic Calling Plans AA (MCI Nationwide Unlimited), BB (MCI Nationwide 200 Plus), CC
Offering A (MCI International Savings Select), CC Offering B (MCI International Savings Plus),
CC Offering C (MCI International Savings Premium), DD Offering A (MCI Americas 100 Plus), DD
Offering B (MCI Americas 100), EE (MCI Worldwide Premier), FF Offering A (MCI Simply
International 200), FF Offering B (MCI Simply International Plus), FF Offering C (MCI
International Savings Premium), GG (MCI Net Value), HH Offering A (MCI Nationwide Choice),
HH Offering B (MCI Nationwide Reach), Basic Calling Plan II, ZZ Savings Plans I and II (Anytime
Classic Regional Savings), YY (MCI Weekends), YY Savings Plan I (MCI Weekends Regional
Savings), ZZ (MCI Anytime Classic);
4) Basic Calling Plan AAA (MCI Unlimited), Block of Time Plan 4 (MCI Bonus Block 250), Block of
Time Plan 5 (MCI Bonus Block 500), Block of Time Plan 6 (MCI Bonus Block 700), Block of Time
Plan 7 (MCI Bonus Block 1000), Block of Time Plan 8 (MCI Bonus Block 200), MCI Everyday
Plus, Anytime (MCI Everyday Advantage), and Simple International Plan (MCI Simple
International Plan/Mundosimple de MCI).
Additionally, if you have Basic Calling Plan M (MCI Evening Plan) then your monthly minimum usage charge will
increase to $5.00. If you have NetRate then your monthly minimum usage charge will decrease to $5.00.
If you have any questions, please contact MCI Customer Service at ###-###-####.
Should you wish to decline this increase and cancel service without penalty or discuss other service
options, or if you believe MCI is not your current intraLATA long distance service provider, or if you have
questions about the new charge, please contact MCI Customer Service at ###-###-####. You have
the right to cancel this service at any time. MCI values you as a customer and will continue to provide
you with competitive services.
We appreciate your business and look forward to continuing to serve you.
Sincerely,
MCI
Additional information for customers in the following states:
To customers in California: This increase is effective March 1, 2015, pending California Public Utility
Commission approval.
To customers in Illinois: This increase is pursuant to tariffs filed in Illinois for effect March 1, 2015.
To customers in Michigan: The $5.00 monthly minimum usage charge may result in an increase of up to
an additional $60.00 per year, or $5.00 per month for twelve months, for those customers who never
meet or exceed the minimum usage threshold.
To customers in Tennessee: This increase is effective March 1, 2015, pending Tennessee Regulatory
Approval. Customer has 30 days to discontinue this service without incurring the rate increase.
To customers in Virginia: The amount of the increase resulting from the addition of the $5.00 monthly
minimum usage charge will vary according to the amount of customer’s usage per month. For example,
the monthly minimum usage charge will result in a 25% increase for customers having $4.00 of usage
per month.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am personally frustrated with MCI and [redacted] because I feel
that I am getting the run around. Each company is assigning blame to one
another and still no resolution with my issue and case. The fact is clear that
[redacted] the parent company of MCI had a benefit and/or obligation to sell the
service in a manner which was not required to increase the bottom line and
benefit both companies.In all honesty, I had no clue the companies were consolidated as
one and I was not informed of this before selling a service that was not
require. I feel there is a conflict of interest when they sell a service
without disclosing the interest of each party. It is clear that one company is
simply selling a service to benefit the overall company bottom line.Since we cannot resolve this issue, I prefer that you address me
original Revdex.com complaints to the Chairman and CEO of the company, so I can
personally discuss this matter with the individual. If you feel I need to
contact him directly please provide their email address and I will kindly
forward my complaints. Thank you in advance for your time and look forward to
your response. Regards
Regards,
[redacted]
November 13, 2015Dear [redacted]:This letter is in response to your rebuttal regarding MCI’s response to
complaint number [redacted] filed with the RevDex.com. In your complaint, you provide an account number of [redacted] and indicate
in May of 2008, you requested MCI service and paid a $75.00 deposit. You indicate you never received the service
and are requesting your $75.00 back. MCI records indicate MCI account
[redacted] was installed on July 18, 2006, not May of 2008.According to MCI’s General Service Agreement,
under the Dispute Resolution section, “Any dispute or claim arising out of or in
relation to this Agreement or the services provided by the Company must be
brought within two (2) years or within the period of time provided by an
applicable statute after the date on which the basis for the dispute or claim
first arises.” MCI is only required to retain
certain information in accordance with applicable law. What this means is that you had two years to
dispute this claim. The dispute is well
beyond that timeframe. Because of the
amount of time that has gone by, MCI no longer has all of the necessary
information needed to research your dispute.
You have not provided any concrete evidence that you paid a deposit to
MCI for this account. MCI will not be
sending a refund for account [redacted]. MCI’s decision on this matter is final. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E[redacted]MCI Agency Relations
###-###-####
A customer service representative contacted the customer and advised the customer that he would be able to waive the ETF and make the billing for Data service at $80 per month. The customer advised that he would call back once he made a decision.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] on behalf of [redacted]
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute negative credit data reported due to an unpaid MCI invoice.MCI records indicate that account number [redacted] was canceled on June 26, 2014 following your call to MCI Customer...
Service. During this call, the representative with whom you spoke informed you that any MCI calls after that date would be billed at your normal rates through the end of your current billing cycle then calls would be billed at a higher rate. You were then transferred to MCI’s cancellation voice response unit (VRU).The VRU provided the following verbiage:By following the next few steps, you will confirm the cancellation of your MCI billing account for ###-###-####. These actions will cancel all of the services on your MCI account, including any associated calling cards, personal 800 service and additional telephone numbers. This cancellation will have no effect on the services provided to you by your local telephone company.When canceling your MCI account, please be aware if you’ve not established service with another carrier, you may receive higher rates and surcharges on any calls carried by MCI or you may be without long distance service.Please note that MCI charges monthly plan fees on the first day of your billing cycle, so you will be responsible for you full monthly plan fee.If you do not notify your local service provider to change your long distance carrier, you will continue to be billed at your existing plan rates through the end of your current billing cycle and then your direct-dial long distance calls will be billed at MCI’s basic Dial-1 rates. After 60 days, you will be blocked from using the MCI network when calling from your telephone number.Press 1 to confirm your authorization to cancel your MCI billing account.Press 2 if you do not wish to cancel all services associated with your MCI account and a representative will further assist you.Since you pressed “1”, the following information was also provided:MCI regrets losing you as a valued customer. Your account has now been canceled. Please note that the following confirmation number will serve as proof of your cancellation.Your confirmation number is [redacted]2.You will receive a cancel confirmation letter within 7-10 days. We hope that you will consider MCI in the future. Goodbye.On August 18, 2014, you called MCI and disputed additional MCI charges after your account cancellation. The representative with whom you spoke informed you to contact your local telephone company to confirm that they had switched your long distance and local toll services to another carrier. As you were correctly billed for the calls carried over the MCI network, no credit was issued for the charges.You called MCI again on September 15, 2016, disputing additional MCI charges. You were once again referred to your local telephone company since they continued to route your calls to the MCI network. The MCI representative offered to adjust the disputed calls to the calling plan rates you received prior to your account cancelation; however, you declined this indicating that you refused to pay the charges and you disconnected the call.As the MCI charges remained unpaid, MCI referred the debt to an outside collection agency. Since the charges were for valid direct-dial usage over the MCI network and this was not the result of an MCI error, no credit is warrant. The negative credit data reported as a result of this unpaid balance is accurate.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
Complaint: [redacted]
I am rejecting this response because: I was not told that there was a three month special price. The agent that set up the account was nice enough to figure the taxes for me. She did advise me that she may be off by a few cents, but when I received the bill she was 100% correct. Not once during the conversation was I told that there was a three month special. during the whole conversation I said the price several times, and asking if the price would ever go up and was told NO.On 15 September 2016 I did call to switch everything over to MCI. I spoke with 10 (which was too many) agents reguarding the switch. the last agent spoken with Daisy told me the long distance and local calls were all UNLIMITED. I told her that the majority of the calls were to one number & I talked any where from 1 minute to an hour or two hours. Daisy did advise me that the long distance calls would in fact be UNLIMITED. After approximately two minutes into assisting me she became very rude so I told her to CANCEL the account as I do not deal with rude people and I would be taking my business else where. She advised me that the account would be CANCELED on 19 September, 2016. She then insisted on keeping me as a customer trying to offer me discounts. I stated to CANCEL the account and that I would NOT pay one penny more for services in which I CANCELED. Later on that afternoon I received a phone call from a supervisor (name unknown) BEGGING for me to remain a customer. I stated my reasons tor the CANCELLATION, mentioning Daisy's name at least 10 times. I also reiterated to the manager that I would NOT pay for services past the 19th. The supervisor also tried to offer me discounts & again I said and I quote: I DO NOT WANT ANY DISCOUNTS AS I WAS NOT HAPPY WITH DEALING WITH 10 DIFFERENT AGENTS ALL OF WHOM WERE RUDE AND THAT THE RUDEST WAS DAISY. Again I am NOT paying for a bill that was to be cancelled back on the 19th. I stated to both Daisy and your supervisor that I am going to take my business to another phone company, one that is not RUDE and that wants my business as obviously MCI does not want my business.
Regards,
[redacted]
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute problems attempting to cancel your MCI service and billing resulting from delays in cancellation.MCI records indicate that you contacted MCI on July 19, 2017 and requested the...
disconnection of the remaining toll free numbers that were active on your account. The MCI Representative with whom you spoke sent a request to disconnect the number; however, the order to disconnect one of the toll free numbers failed to complete.Upon receipt of your complaint, I deleted the order that failed to complete and issued a new order to disconnect the toll free number. Once the disconnection completed, I issued a credit for the full outstanding balance on your account. My actions close your account with a $0.00 balance.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Shyla handled my case very professionally and timely, she is a good resource for [redacted] corporate.
Regards,
[redacted]
This is in response to the complaint filed with the Revdex.com by [redacted]. In her complaint, [redacted] disputes billing for an additional line fee after her second line was disconnected.
MCI archives invoices and other historical elements of an account in compliance with...
applicable law. For account notes and invoicing, this timeframe is seven years. MCI has no record of receiving an order from [redacted]’s local telephone company to indicate that telephone number ###-###-#### had been disconnected. In addition, MCI has no record of any contact with [redacted] requesting to cancel the line from her account prior to September 29, 2015.
On September 29, 2015, [redacted] called MCI and requested the cancelation of ###-###-#### from her account and disputed the billing of the Additional Line fee. The representative with whom she spoke forwarded her concern for additional research and a credit of $59.57 was issued for two years of the fee assessment.
The timeframe used for issuing the adjustment is in compliance with the MCI General Service Agreement that governs the relationship between the customer and MCI. As stated in §VIII.J:
Any dispute or claim arising out of or relating to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises.
[redacted] again contacted MCI on December 29, 2015 and escalated her issue to the MCI Executive Escalations team. The Executive Escalations team has been fully empowered to be the final escalation point regarding any MCI account issues. I explained to [redacted] the information above and, as a courtesy, I agreed to issue an adjustment for the Additional Line fee for last seven years, the limit of invoices that are archived for her account.
The amount of charges billed to [redacted]’s account for the seven year timeframe totaled $205.12, including all applicable taxes and surcharges. After deducting the previously issued credit of $59.57, the remaining credit of $145.55 was applied to her MCI account. This credit clears the full outstanding balance on [redacted]’s account ($82.11) and leaves a remaining credit balance of $63.44. New charges for [redacted]’s account will be applied to the credit balance until the credit balance is zero.
Thank you for allowing MCI to address [redacted]’s concern.
Sincerely,
Rick G[redacted] Agency Relations
###-###-####
###-###-####, ext. [redacted]
This is in the response to a complaint filed by [redacted] regarding a dispute with MCI.
The complaint indicates MCI continues to bill them after services were canceled.
I contacted [redacted] today. I advised him that MCI bills in arrears. The account was canceled October 28, 2016...
and the billing date is the 25th. Therefore, the November 25, 2015 invoice covered charges from October 25, 2015 to October 28, 2015. I advised him I would credit the charges in full. I further informed him of why MCI sends a letter afterwards. I confirmed services have been switched away. [redacted] agreed with the resolution and information provided.
Thanks,
Wendy E[redacted]
MCI Agency Relations
###-###-####
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute MCI charges for direct dialed calls placed from telephone number ###-###-####.MCI records indicate that MCI received an electronic order from your local telephone company on...
September 18, 2013. This order informed MCI, the presubscribed carrier for the long distance and local toll services for the line, of a change in the billing address for the telephone line. This type of order is only sent to a long distance carrier for lines that are already active on their service. There was no MCI account established as a result of this order.The [redacted] Customer Service Record for ###-###-#### and confirmed that the line remains actively subscribed to the MCI network for long distance and local toll services. Since MCI is the carrier designated in the switch, the direct dialed long distance calls from the line were completed using the MCI network. The calls were billed at MCI non-subscriber rates because there is no active MCI billing account to which the calls could be billed. No credit is warranted for the disputed MCI usage.I placed an MCI block on ###-###-#### to prevent future calls from completing over the MCI network. In order to ensure that your services are switched away from MCI, you will need to contact [redacted] and request a new service provider. If you have no need for long distance or local toll service, you can request that they switch your services to a “No Carrier” designation.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
This complaint was served on MCI in error and needs to be sent to ***. Thanks,Brandi S
*MCI Agency Relations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am unable to get our account rep to contact us backWe have a request submitted before March 29, On that date, I provided the final information needed for the request to be submitted by our account rep to ***I emailed for an update on 4/8/16, 4/12/16, 4/12/16, and 4/20/without any response back from our account repA previous Revdex.com complaint was filed due to a the same account rep not returning our calls for an entire monthThe account rep's name is Michael M***, and his email is ***After that last Revdex.com complaint was closed, I received a letter *** Agency Relations in case I had any further issuesAlthough I could not read the signed name, they did provide a phone numberI call ###-###-#### on 4/18/and got the voicemail of Sandy W*** at ***I left a message indicating that I had not heard back from our account rep and that If I didn't hear back from hear in the next week, I would be filing another compliant with Revdex.comI have not heard back from either *** contact
Regards,
Jeffrey G***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
MCI's response:
On August 18, 2014, you called MCI and disputed additional MCI
charges after your account cancellationThe representative with whom you spoke
informed you to contact your local telephone company to confirm that they had
switched your long distance and local toll services to another carrierAs you
were correctly billed for the calls carried over the MCI network, no credit was
issued for the charges
You called MCI again on September 15, 2016, disputing additional MCI charges
You were once again referred to your local telephone company since they
continued to route your calls to the MCI networkI had already called the local telephone company I had called them at least three times! Each time they told me there was absolutely no reason why calls were carried over the MCI network. Again, I did what I was supposed to do The charges are unauthorized and not legitimate
Regards,
[redacted]
There is no record of any MCI services provided to the complainant. The complainant is disputing an outstanding debt with [redacted]. Please re-direct this complaint to [redacted]. Sincerely, Rick G[redacted] Agency Relations ###-###-#### ###-###-####
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute not receiving credit for a call to Madagascar that was billed by MCI on your [redacted] invoice.I sent a manual adjustment to [redacted] to credit the full amount of the call that was...
billed to your October 2016 [redacted] invoice. The total amount of the adjustment is $1833.98. Please allow up to 60 days for the adjustment to be applied to your [redacted] account.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
This is in response to the complaint filed with the Revdex.com by [redacted]. In his complaint, [redacted] indicates that MCI disconnected his service in error and disputes delays in restoring the service.
[redacted] initially called MCI on March 25, 2016 and reported a loss of dial...
tone service on telephone number ###-###-####. The MCI Repair Department opened an outside wiring ticket to [redacted] and [redacted] verified that the telephone service had been disconnected due to an order issued by [redacted], MCI’s parent company. This order was intended to disconnect a telephone number that was previously in service on the account as a secondary line that had not been fully disconnected when it was deactivated from the account. Unfortunately, a representative error resulted in the disconnection order being sent to disconnect all lines at the customer’s service address instead of the individual line intended.
Based on these results, the MCI Repair Representative with whom [redacted] originally spoke sent a request to submit a new installation order. Due to delays in reactivating the service, [redacted] contacted MCI and escalated the issue to MCI’s Executive Escalations team and I spoke with him on March 29, 2015.
I submitted a request to reactivate the service and [redacted] confirmed that the order would be completed by April 5, 2016. I spoke with [redacted] on March 30th and informed her of the confirmed install date; however, I stated that I would contact [redacted] directly to see if an sooner completion date was available. I spoke with an [redacted] Representative and received an expedited completion date of March 31st.
I communicated the new due date to [redacted] and, on March 31st, I called the number and confirmed that the line was ringing. [redacted] called me back on April 1. 2016, and indicated that there was still no dial tone on the line. A test of the line found that there were problems with the outside network and a ticket was opened with [redacted] to repair the line. [redacted] provided a commitment for completion of the repair by April 5th by 6 PM.
I spoke with [redacted] and confirmed that an [redacted] Repair Technician repaired the line on April 5, 2016 and that it has been working well since then. As a courtesy, I issued a credit of $105.77 to the account for a full month of service.
Thank you for allowing MCI the opportunity to address [redacted]’s concern. Please feel free to contact me if I can provide any additional information.
Sincerely,
Rick G[redacted]
Agency Relation
###-###-####
###-###-####, x[redacted]
May 18, 2017 [redacted] Summerville, SC [redacted] Reference: Case Number [redacted] Dear [redacted], This letter is in reference to complaint [redacted] filed with the Revdex.com. MCI previously addressed this same matter on complaint [redacted]. MCI’s...
position has not changed and I provided details on the letter dated March 31, 2017 informing you the dispute process of the account balance of MCI account [redacted]. MCI will not remove the account balance when MCI believes all necessary verification was completed when the account was installed. If you believe this debt is incorrect you will need to contact RPM (###-###-####) and the credit reporting agencies below. [redacted] Lynwood, WA [redacted] [redacted] (**) PO Box [redacted] Atlanta, GA [redacted]
###-###-#### [redacted] (**) P.O. Box [redacted] Allen, TX [redacted] ###-###-#### [redacted] (**) P.O. Box [redacted] Chester, PA [redacted] ###-###-#### If you have any further concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Brandi S[redacted] MCI Agency Relations cc: Revdex.com
The following information represents actions taken by [redacted] Business related to the complaint filed by [redacted] on behalf of [redacted] [redacted]. [redacted] requested I work with you. You stated your company moved your location from [redacted]. in the beginning of 2015 since the...
building was being torn down. You dispute continued billing of services at the former address on several accounts. You were working with O’Kiethia R[redacted] in collection to have the accounts cancelled and requested I reach out to her, she would have everything I needed to have account balances cleared. I contact Ms. R[redacted] and asked for a copy of the Settlement Agreement you state was done in 2014 and for any and all Letters of Disconnection sent to have account number [redacted] cancelled. Ms. R[redacted] does not have a copy of the Settlement from 2014. She provided me with a research ticket, [redacted], from October 20, 2015, where she requested to have the services cancelled on account [redacted]. I then found disconnection order [redacted] from November 2015. Account [redacted] was cancelled on December 3, 2015. Ms. R[redacted], also requested credits for that account back to February 18, 2015 ; however, the credits were denied by upper management due to the order had not been enter into [redacted] Center (VEC), citing that the following from the online Service Guide:“Customer must terminate a Service by completing [redacted]’s standard form via the [redacted] Center (VEC) online portal at [redacted].com as such URL may be updated from time to time. Any other means of providing notice (including, without limitation, postal mail or email to Customer’s account representative) is void and has no effect, even if actually received by [redacted].” Since your credit request has already been denied by upper management, this decision stands. However, you did state the disconnection was included in a settlement that was done with [redacted] [redacted] in 2014. If you can supply a copy of the settlement we can review it once again. Thank you for allowing me to research this. If you have any additional questions please contact me at ###-###-####. Sincerely, Sandy W[redacted]
July 15, 2015
[redacted]
[redacted]
Fort Lauderdale, FL [redacted]
Reference: MCI Account [redacted]
Dear [redacted],
This letter is in response to the additional concerns you provided to the Revdex.com for complaint [redacted]. As my previous letter states the account was never cancelled until July 8, 2015, when I cancelled the account upon receipt of the complaint filed with the Revdex.com. I identified the rightful owner of the telephone number ###-###-#### and credited the charges that were billed to you. Please note MCI was not provided any notification by your local telephone carrier or by you that the phone number ###-###-#### was disconnected. From November 2003 to March 2015 MCI did not bill a monthly minimum usage fee so you would not have received any bills. I’ve enclosed the letter that was mailed in January 2015 advising you of the new monthly minimum usage charge of $5.00 as you requested.
As stated, I cancelled the account and removed any charges associated with account [redacted]. You will not receive any further charges from that account and I apologize for any frustration this matter may have caused. MCI has taken all actions to resolve this complaint and deem this matter closed.
Sincerely,
Brandi S[redacted]
MCI Agency Relations
cc: Revdex.com, [redacted]
NOTICE OF PRICE INCREASE
Dear Customer,
MCI is pleased to continue providing you with competitive long distance service. MCI appreciates your
business and values you as a loyal customer. Our records indicate that MCI is your intraLATA service
provider only on the following telephone number(s): ###-###-####
We want to make sure you are aware of an important update to your account.
Effective March 1, 2015, a monthly minimum usage charge of $5.00 will apply to customers of
residential long distance service who have selected MCI as their intraLATA service provider only. The
$5.00 monthly minimum usage charge will apply to the following services:
1) Execunet Intercity Rates (Basic Direct Dial/Dial-1 service), Basic Calling Plan Option 1 (MCI
Minutes), EasyRate, Family Assist, PrimeTime Option (PrimeTime Instate), Retail Affinity
Program Plans I-IV (Simple Value Plus/Signature Savings) and V (MCI Select Savings 300 -
Instate Option), and V Savings Plan I (MCI Select Savings 300 - Instate Option), Sure-Save,
Friends & Family Option A (Friends & Family Original), Friends & Family Option B (Friends &
Family SureSavings/New Friends & Family), Friends & Family Option C (Friends & Family Free);
2) Basic Calling Plans A (MCI Allweek), B (MCI Select 200 Domestic Weekdays), A Savings Plans I
and II (Allweek Regional Savings), B Savings Plan I (MCI Select 200 Domestic Instate
Weekdays), C (MCI Anytime Advantage), D (MCI Anytime Calling), E (MCI Select 200
Weekdays), F (MCI Select 200 Advantage Option), G (MCI Select/Signature Savings 300 Instate
Weekdays), H (MCI Select/Signature Savings 300 Instate Evenings/Weekends), I (MCI Anytime
200 Instate), J (MCI Anytime 200), K (MCI Anytime Advantage Savings Option), L (MCI Anytime
Advantage Complete Option), N (MCI Anytime Choice 300 Instate), O (MCI Anytime Choice 300),
Q (MCI Anytime 400 Plus), R (MCI Nationwide), S (MCI Nationwide Instate), T (MCI Nationwide
200 Instate), U (MCI Nationwide 200), V (MCI Nationwide Select), W (MCI Nationwide 300
Instate), X (MCI Nationwide 300), Y (MCI Nationwide Unlimited Evenings), Z (MCI Nationwide
300 Plus);
3) Basic Calling Plans AA (MCI Nationwide Unlimited), BB (MCI Nationwide 200 Plus), CC
Offering A (MCI International Savings Select), CC Offering B (MCI International Savings Plus),
CC Offering C (MCI International Savings Premium), DD Offering A (MCI Americas 100 Plus), DD
Offering B (MCI Americas 100), EE (MCI Worldwide Premier), FF Offering A (MCI Simply
International 200), FF Offering B (MCI Simply International Plus), FF Offering C (MCI
International Savings Premium), GG (MCI Net Value), HH Offering A (MCI Nationwide Choice),
HH Offering B (MCI Nationwide Reach), Basic Calling Plan II, ZZ Savings Plans I and II (Anytime
Classic Regional Savings), YY (MCI Weekends), YY Savings Plan I (MCI Weekends Regional
Savings), ZZ (MCI Anytime Classic);
4) Basic Calling Plan AAA (MCI Unlimited), Block of Time Plan 4 (MCI Bonus Block 250), Block of
Time Plan 5 (MCI Bonus Block 500), Block of Time Plan 6 (MCI Bonus Block 700), Block of Time
Plan 7 (MCI Bonus Block 1000), Block of Time Plan 8 (MCI Bonus Block 200), MCI Everyday
Plus, Anytime (MCI Everyday Advantage), and Simple International Plan (MCI Simple
International Plan/Mundosimple de MCI).
Additionally, if you have Basic Calling Plan M (MCI Evening Plan) then your monthly minimum usage charge will
increase to $5.00. If you have NetRate then your monthly minimum usage charge will decrease to $5.00.
If you have any questions, please contact MCI Customer Service at ###-###-####.
Should you wish to decline this increase and cancel service without penalty or discuss other service
options, or if you believe MCI is not your current intraLATA long distance service provider, or if you have
questions about the new charge, please contact MCI Customer Service at ###-###-####. You have
the right to cancel this service at any time. MCI values you as a customer and will continue to provide
you with competitive services.
We appreciate your business and look forward to continuing to serve you.
Sincerely,
MCI
Additional information for customers in the following states:
To customers in California: This increase is effective March 1, 2015, pending California Public Utility
Commission approval.
To customers in Illinois: This increase is pursuant to tariffs filed in Illinois for effect March 1, 2015.
To customers in Michigan: The $5.00 monthly minimum usage charge may result in an increase of up to
an additional $60.00 per year, or $5.00 per month for twelve months, for those customers who never
meet or exceed the minimum usage threshold.
To customers in Tennessee: This increase is effective March 1, 2015, pending Tennessee Regulatory
Approval. Customer has 30 days to discontinue this service without incurring the rate increase.
To customers in Virginia: The amount of the increase resulting from the addition of the $5.00 monthly
minimum usage charge will vary according to the amount of customer’s usage per month. For example,
the monthly minimum usage charge will result in a 25% increase for customers having $4.00 of usage
per month.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:I am personally frustrated with MCI and [redacted] because I feel
that I am getting the run around. Each company is assigning blame to one
another and still no resolution with my issue and case. The fact is clear that
[redacted] the parent company of MCI had a benefit and/or obligation to sell the
service in a manner which was not required to increase the bottom line and
benefit both companies.In all honesty, I had no clue the companies were consolidated as
one and I was not informed of this before selling a service that was not
require. I feel there is a conflict of interest when they sell a service
without disclosing the interest of each party. It is clear that one company is
simply selling a service to benefit the overall company bottom line.Since we cannot resolve this issue, I prefer that you address me
original Revdex.com complaints to the Chairman and CEO of the company, so I can
personally discuss this matter with the individual. If you feel I need to
contact him directly please provide their email address and I will kindly
forward my complaints. Thank you in advance for your time and look forward to
your response. Regards
Regards,
[redacted]
November 13, 2015Dear [redacted]:This letter is in response to your rebuttal regarding MCI’s response to
complaint number [redacted] filed with the RevDex.com. In your complaint, you provide an account number of [redacted] and indicate
in May of 2008, you requested MCI service and paid a $75.00 deposit. You indicate you never received the service
and are requesting your $75.00 back. MCI records indicate MCI account
[redacted] was installed on July 18, 2006, not May of 2008.According to MCI’s General Service Agreement,
under the Dispute Resolution section, “Any dispute or claim arising out of or in
relation to this Agreement or the services provided by the Company must be
brought within two (2) years or within the period of time provided by an
applicable statute after the date on which the basis for the dispute or claim
first arises.” MCI is only required to retain
certain information in accordance with applicable law. What this means is that you had two years to
dispute this claim. The dispute is well
beyond that timeframe. Because of the
amount of time that has gone by, MCI no longer has all of the necessary
information needed to research your dispute.
You have not provided any concrete evidence that you paid a deposit to
MCI for this account. MCI will not be
sending a refund for account [redacted]. MCI’s decision on this matter is final. Thank
you for allowing MCI the opportunity to address your concern. Please feel
free to contact me if you have any additional questions or concerns at
###-###-####.Sincerely,Wendy E[redacted]MCI Agency Relations
###-###-####
A customer service representative contacted the customer and advised the customer that he would be able to waive the ETF and make the billing for Data service at $80 per month. The customer advised that he would call back once he made a decision.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] on behalf of [redacted]
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute negative credit data reported due to an unpaid MCI invoice.MCI records indicate that account number [redacted] was canceled on June 26, 2014 following your call to MCI Customer...
Service. During this call, the representative with whom you spoke informed you that any MCI calls after that date would be billed at your normal rates through the end of your current billing cycle then calls would be billed at a higher rate. You were then transferred to MCI’s cancellation voice response unit (VRU).The VRU provided the following verbiage:By following the next few steps, you will confirm the cancellation of your MCI billing account for ###-###-####. These actions will cancel all of the services on your MCI account, including any associated calling cards, personal 800 service and additional telephone numbers. This cancellation will have no effect on the services provided to you by your local telephone company.When canceling your MCI account, please be aware if you’ve not established service with another carrier, you may receive higher rates and surcharges on any calls carried by MCI or you may be without long distance service.Please note that MCI charges monthly plan fees on the first day of your billing cycle, so you will be responsible for you full monthly plan fee.If you do not notify your local service provider to change your long distance carrier, you will continue to be billed at your existing plan rates through the end of your current billing cycle and then your direct-dial long distance calls will be billed at MCI’s basic Dial-1 rates. After 60 days, you will be blocked from using the MCI network when calling from your telephone number.Press 1 to confirm your authorization to cancel your MCI billing account.Press 2 if you do not wish to cancel all services associated with your MCI account and a representative will further assist you.Since you pressed “1”, the following information was also provided:MCI regrets losing you as a valued customer. Your account has now been canceled. Please note that the following confirmation number will serve as proof of your cancellation.Your confirmation number is [redacted]2.You will receive a cancel confirmation letter within 7-10 days. We hope that you will consider MCI in the future. Goodbye.On August 18, 2014, you called MCI and disputed additional MCI charges after your account cancellation. The representative with whom you spoke informed you to contact your local telephone company to confirm that they had switched your long distance and local toll services to another carrier. As you were correctly billed for the calls carried over the MCI network, no credit was issued for the charges.You called MCI again on September 15, 2016, disputing additional MCI charges. You were once again referred to your local telephone company since they continued to route your calls to the MCI network. The MCI representative offered to adjust the disputed calls to the calling plan rates you received prior to your account cancelation; however, you declined this indicating that you refused to pay the charges and you disconnected the call.As the MCI charges remained unpaid, MCI referred the debt to an outside collection agency. Since the charges were for valid direct-dial usage over the MCI network and this was not the result of an MCI error, no credit is warrant. The negative credit data reported as a result of this unpaid balance is accurate.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
Complaint: [redacted]
I am rejecting this response because: I was not told that there was a three month special price. The agent that set up the account was nice enough to figure the taxes for me. She did advise me that she may be off by a few cents, but when I received the bill she was 100% correct. Not once during the conversation was I told that there was a three month special. during the whole conversation I said the price several times, and asking if the price would ever go up and was told NO.On 15 September 2016 I did call to switch everything over to MCI. I spoke with 10 (which was too many) agents reguarding the switch. the last agent spoken with Daisy told me the long distance and local calls were all UNLIMITED. I told her that the majority of the calls were to one number & I talked any where from 1 minute to an hour or two hours. Daisy did advise me that the long distance calls would in fact be UNLIMITED. After approximately two minutes into assisting me she became very rude so I told her to CANCEL the account as I do not deal with rude people and I would be taking my business else where. She advised me that the account would be CANCELED on 19 September, 2016. She then insisted on keeping me as a customer trying to offer me discounts. I stated to CANCEL the account and that I would NOT pay one penny more for services in which I CANCELED. Later on that afternoon I received a phone call from a supervisor (name unknown) BEGGING for me to remain a customer. I stated my reasons tor the CANCELLATION, mentioning Daisy's name at least 10 times. I also reiterated to the manager that I would NOT pay for services past the 19th. The supervisor also tried to offer me discounts & again I said and I quote: I DO NOT WANT ANY DISCOUNTS AS I WAS NOT HAPPY WITH DEALING WITH 10 DIFFERENT AGENTS ALL OF WHOM WERE RUDE AND THAT THE RUDEST WAS DAISY. Again I am NOT paying for a bill that was to be cancelled back on the 19th. I stated to both Daisy and your supervisor that I am going to take my business to another phone company, one that is not RUDE and that wants my business as obviously MCI does not want my business.
Regards,
[redacted]
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute problems attempting to cancel your MCI service and billing resulting from delays in cancellation.MCI records indicate that you contacted MCI on July 19, 2017 and requested the...
disconnection of the remaining toll free numbers that were active on your account. The MCI Representative with whom you spoke sent a request to disconnect the number; however, the order to disconnect one of the toll free numbers failed to complete.Upon receipt of your complaint, I deleted the order that failed to complete and issued a new order to disconnect the toll free number. Once the disconnection completed, I issued a credit for the full outstanding balance on your account. My actions close your account with a $0.00 balance.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations
[A default letter is provided here...
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Shyla handled my case very professionally and timely, she is a good resource for [redacted] corporate.
Regards,
[redacted]
This is in response to the complaint filed with the Revdex.com by [redacted]. In her complaint, [redacted] disputes billing for an additional line fee after her second line was disconnected.
MCI archives invoices and other historical elements of an account in compliance with...
applicable law. For account notes and invoicing, this timeframe is seven years. MCI has no record of receiving an order from [redacted]’s local telephone company to indicate that telephone number ###-###-#### had been disconnected. In addition, MCI has no record of any contact with [redacted] requesting to cancel the line from her account prior to September 29, 2015.
On September 29, 2015, [redacted] called MCI and requested the cancelation of ###-###-#### from her account and disputed the billing of the Additional Line fee. The representative with whom she spoke forwarded her concern for additional research and a credit of $59.57 was issued for two years of the fee assessment.
The timeframe used for issuing the adjustment is in compliance with the MCI General Service Agreement that governs the relationship between the customer and MCI. As stated in §VIII.J:
Any dispute or claim arising out of or relating to this Agreement or the services provided by the Company must be brought within two (2) years or within the period of time provided by an applicable statute after the date on which the basis for the dispute or claim first arises.
[redacted] again contacted MCI on December 29, 2015 and escalated her issue to the MCI Executive Escalations team. The Executive Escalations team has been fully empowered to be the final escalation point regarding any MCI account issues. I explained to [redacted] the information above and, as a courtesy, I agreed to issue an adjustment for the Additional Line fee for last seven years, the limit of invoices that are archived for her account.
The amount of charges billed to [redacted]’s account for the seven year timeframe totaled $205.12, including all applicable taxes and surcharges. After deducting the previously issued credit of $59.57, the remaining credit of $145.55 was applied to her MCI account. This credit clears the full outstanding balance on [redacted]’s account ($82.11) and leaves a remaining credit balance of $63.44. New charges for [redacted]’s account will be applied to the credit balance until the credit balance is zero.
Thank you for allowing MCI to address [redacted]’s concern.
Sincerely,
Rick G[redacted] Agency Relations
###-###-####
###-###-####, ext. [redacted]
This is in the response to a complaint filed by [redacted] regarding a dispute with MCI.
The complaint indicates MCI continues to bill them after services were canceled.
I contacted [redacted] today. I advised him that MCI bills in arrears. The account was canceled October 28, 2016...
and the billing date is the 25th. Therefore, the November 25, 2015 invoice covered charges from October 25, 2015 to October 28, 2015. I advised him I would credit the charges in full. I further informed him of why MCI sends a letter afterwards. I confirmed services have been switched away. [redacted] agreed with the resolution and information provided.
Thanks,
Wendy E[redacted]
MCI Agency Relations
###-###-####
This letter is in response to the complaint you filed with the Revdex.com. In your complaint, you dispute MCI charges for direct dialed calls placed from telephone number ###-###-####.MCI records indicate that MCI received an electronic order from your local telephone company on...
September 18, 2013. This order informed MCI, the presubscribed carrier for the long distance and local toll services for the line, of a change in the billing address for the telephone line. This type of order is only sent to a long distance carrier for lines that are already active on their service. There was no MCI account established as a result of this order.The [redacted] Customer Service Record for ###-###-#### and confirmed that the line remains actively subscribed to the MCI network for long distance and local toll services. Since MCI is the carrier designated in the switch, the direct dialed long distance calls from the line were completed using the MCI network. The calls were billed at MCI non-subscriber rates because there is no active MCI billing account to which the calls could be billed. No credit is warranted for the disputed MCI usage.I placed an MCI block on ###-###-#### to prevent future calls from completing over the MCI network. In order to ensure that your services are switched away from MCI, you will need to contact [redacted] and request a new service provider. If you have no need for long distance or local toll service, you can request that they switch your services to a “No Carrier” designation.Thank you for allowing MCI the opportunity to address your concern. If I may be of further assistance regarding this issue, you may call me at ###-###-#### or send a fax to ###-###-####.Sincerely,Rick G[redacted] MCI Agency Relations