We understand that Ms*** has contacted the Revdex.com in regards to being able to play Big Fish Casino for free, the odds in the game for players that spend money and players that do not, and the odds in the game during tournaments and other special events, as well as performance concerns she has
We are happy to assist Ms*** with resolving this issue as quick as possible. Ms***, Big Fish Casino is a free to play app which means that players do not need to make any purchase in order to play the gameChips are given out free through the daily bonus, the minute bonus, club bonuses and through the many special promotions that we run on Facebook as well as in the news letter. All slot spins and table games have the same probability of success or failure, regardless of the player, player level and chip amount, and how long you have been playing, how much has been spent on the game or during tournaments and special offers Though we are unable to guarantee a perfect connection, I’m happy to provide you with some basic troubleshooting steps to help improve itThe first thing that we recommend is to reset your router by unplugging it from the power source, waiting for about seconds, and then plugging it back inThis can often help improve the signal strength and connectivity.Another thing that may help prevent interference that could weaken or disrupt the connection is to make sure your router is in the best possible place in your home, away from walls, other large electrical appliances (stereos, televisions, and microwaves), and other obstructionsIt also helps to make sure there aren’t any other background apps or programs runningI can provide steps on how to do this, if you'd like.I've also included a help article with some more connection tips just in case: Crashing, Freezing, Game Won't Open (iOS) We are always happy to help a customer directly Ms*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to help her with any connection errors, or concerns about the odds she may have. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Mr./Ms ***s concerns with her chips, tournaments, playing for free and resolving performance issues. Contact Ushttps://bigfishcasino.zendesk.com/hc/en-us/articles/
Big Fish Recent Revdex.com Correspondence
We understand that Mr*** has contacted the Revdex.com in regards to unauthorized charges on your cardWe are happy to assist with resolving this issue as quickly as possibleMr***, My name is Jon, I’m one of the Customer Support Tier II Billing
Specialists here at Big FishI’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for youI understand that you're seeing charges from us but have never made any purchases from our siteUsing information you supplied in your previous emails, I was able to locate source of those chargesThe account in question appears to be fraudulent, so I've completely shut it down, preventing the person from signing in or accessing any further informationI have also processed refunds for all transactions associated with your payment method, and you will be fully reimbursed within the next 5-business days.If you have not done so already, we strongly recommend contacting your financial institution directly to explain that your payment details have been compromisedWe also suggest that you get in touch with local law enforcement to initiate a fraud investigationIf needed, they can further assist you on how to fully resolve this issueIf you do decide to open a fraud investigation, your case worker can fax a subpoena for records (or your local equivalent) to the following fax number: *** They will want to make sure the fax is made ATTN to: Legal and include the following reference number: ***-***
Big Fish Recent Revdex.com Correspondence We understand that Mr*** has contacted the Revdex.com in regards to not being able to make a purchase. We are happy to assist with resolving this issue as quick as possibleIt appears that Mr*** has already contacted us directly through our website
about this issueAfter doing some research, it appears that we responded on Feb7th, 2017, (Incident# ***)I've included our response below:***Hi Heath, Michael S*** here, I’m the VIP Manager at Jackpot City Slots.Since you've been such a great customer, I have gone ahead and added 75M chips to your accountSorry about that outage recently.Feel free to reach out to me with any other questionsMichael S*VIP ManagerJackpot City Slots***Currently, there is no requirement to warn players that video games may be addictiveHowever, if you find that you are struggling with addiction to our Casino game, we can ban your account to prevent you from playing, if that will helpWe are always happy to help a customer directlyMr*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to accessing your Big Fish accountWe are happy to assist with resolving this issue as quick as possibleIt appears that Ms*** has already contacted us directly through our website about this
issueAfter doing some research, it appears that we responded on March 8th, (Ticket# ***)I've included our response below:***Hi ***,This is Molly in SeattleThanks for calling inIt sounds like you'd like to be able to access your account so that you can download your games onto your new computerI will do my very best to help with this today.I've gone ahead and reset your password, so you should be able to access your account using the email address and password combination below.Email address: ***Reset Password: ***Once signed in, you can create a new password on the Account Info pageIf you continue to have any trouble signing in, I recommend checking out the following help article:Signing in to Your AccountIt sounds like your billing information may need to be updatedYou can update your billing information by signing in to your Big Fish Games account, and then going to the Billing Info section, where you can add or delete a payment method.To update a payment method, such as changing the expiration date or billing address, just delete your current payment method and add a new one with the updated information.From the Billing Info page, click the Delete button to remove a billing profile.When done, click the Add New Method button and enter your new information.If you have multiple payment methods saved, make sure to then set the new payment method that you just added as your primary payment method.Your new method will then be used for all your transactions, unless you decide to switch to a different payment method laterYou can change payment methods at anytime from the Billing Info page or while making a purchaseFor detailed instructions, please see the following help article:Update Billing InformationI wanted to let you know that you can reinstall a purchased game on additional computers, and you can even uninstall and reinstall your games on the same computer as often as you likeTo download a purchased game, visit your Purchase History and follow the simple steps below:Find the game you wish to reinstall and click the Install Now button.If prompted, select to Run or Open the file and the download will begin.Please see the following help article for more information:Reinstall a Purchased GameYou can also install your purchased games from the order confirmation you receive after purchasing, or simply download the trial version from the websiteIf you download a trial version of a game you’ve already purchased, just open the Big Fish Games app, click Buy next to the game, and select Reactivate this game at the bottom of the window to activate the full version.Additionally, I just wanted to let you know that you can always look to our help pages for help with technical or billing issuesThere is lots of great information there that can help you resolve most issues quicklyI've included a link below for you:Big Fish Games Help PagesIf the answer you're looking for isn't on the help pages, you can get in touch with our Customer Support team via emailI've included another link below that will give you all the details on how to do that.Contact Customer SupportI hope I was able to help get everything taken care of for you today, and that you have a great rest of your day.Cheers,Mollywww.BigFishGames.comWading in the pond Sunday-Thursday***We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issueContact Us (https://bigfishgames.zendesk.com/hc/en-us/sections/115000328528-Contact-Us)
We understand that Ms*** has contacted the Revdex.com in regards to the billing of a membership on her accountWe are happy to assist her with resolving this issue as quickly as possible. Ms***,After taking a look at your account, I see that this charge was for a Big Fish Game Club
membershipIt looks like a trial membership for the Game Club was started on May 8, when Scrabble (Mac) was purchasedOne month later, the trial membership expired and became a full paid membership. The Game Club is an ongoing monthly subscription that gives you a 30% discount on all games as well as access to special deals and bonuses for $per monthMembers automatically receive a monthly Game Club credit that can be used for any game on our site (one credit for any standard version game and two credits for a Collector’s Edition).I can confirm that the membership has been canceled on the account and you will no longer be charged on a monthly basisThere is no commitment for Big Fish Game Club, so if you join again, you can always cancel at any time from your My Game Club page. Even though the membership is now canceled, you can still access your account, play your games, and redeem any unused creditsYour Game Club benefits, such as the Daily Deal, will be available to you until the end of your monthly billing cycleOn that date, your cancellation will no longer be pending and the membership will end automaticallyAny unused credits will also expire days after your membership ends (unless you reactivate it).If you would rather receive a refund for these Game Club credits, please let me know and I'll be happy to take care of that for you. Lastly, if you decide to purchase games in the future and you would like to do so without becoming a member, please make sure to leave the “Reactivate Big Fish Game Club” box unchecked while purchasing your next game. For more information about Big Fish Game Club and its benefits, you can check out the following help article: Big Fish Game Clubhttp://www.bigfishgames.com/help/index.html?rn=907We are always happy to help a customer directly Ms***, you are always welcome to contact Big Fish Games for any account, Game Manager, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system via Incident #*** If you reply through that message or the link below we can quickly work together to resolve the billing on your account This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact.Contact Ushttp://bigfishgames.custhelp.com/app/ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to close out my complaint - my account has been unlocked even though I didn't get any compensation - I'd like to try and
work this out directly with the company - hopefully I can resolve it soon Sincerely, *** ***
Big Fish Recent Revdex.com Correspondence
We understand that Mr*** has contacted the Revdex.com in regards to our Big Fish Casino gameWe are happy to assist with resolving this issue as quickly as possible
Mr***,
My name is Jon, I’m one of the Customer Support Tier II Billing
Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you
The odds in our games are the same as a real life casino and the payouts are completely randomThey are the same for everyone and there is no way to determine the typical amount that would be awarded for any of the gamesWe do not use 'bots' to affect gameplay or the odds of winning
I can see that you had previous contacting us in AugustThe first email (Incident# ***, Aug5th, 2015) was for the "'unable to connect to game server, please check internet connection" error message you were receivingI can see that replied on Aug6th, asking for more information regarding the error and how you were connecting to the internetI do not see a reply to our response
We were then contacted on Aug25th, 2015, regarding a scatter that did not credit to your account (Incident# ***)As mentioned in our reply, we were unable to verify in our logs the 18,000,chip winWe are only able to credit accounts for wins we are able to verify in our logs
We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
Complaint: ***I am rejecting this response because:It appears that Jon from Big Fish Games did not either read or comprehend the information included in my complaint. First, I did send a complaint to Customer Support on 10/4/2015. As of yet have not received a response. I neglected to write down the confirmationnumber assigned on Help Page at the BFG site thinking that I would receive an automated response. It could be that I may have typed my e-mail address incorrectly, but you mean to tell me that no one received that complaint? It was assigned a number. Isn't there a process to review messages received and assigned confirmation numbers?Secondly, in response to his comment regarding the first breach that occurred in October/2013, that was also explained. As I stated, the first breach occurred on my wife's account, so obviously heraccount would have been under a different e-mail address. I did not open my account until March of 2015. Also, the credit card used on my account and my wife's account were two separate accounts, used only to purchase Big Fish Games and are the only two accounts that have been breached.Another reason why I have rejected the response is that it included several statements: “We do not provide anyone access to your account details or share any of your information with other sites.” I am well aware that your firm does process payments through a third party vendorIt is your firms responsibility to investigate this further with that third party vendor.“We never store full payment card information on our servers and have taken a number of steps to ensure that all of our customers’ information is safe.” On February 18, 2015, it was reported by Big Fish Games that the payment card data was compromised in Big Fish Games breach.According to the statement release, “The malware was installed on the billing and payment pages of the company’s website and it appears to have intercepted customer data such as names, addresses, payment card numbers, expiration dates, and CVVcodes.”Apparently your firm has not fully removed malware from your siteMalware that possibly has been around for years or more.The statements and assurances that your site is safe are not an acceptable response. It is your responsibility to investigate this issue further and take responsibility for once.This is not a virus on my PC, this is a breach in your security. Sincerely,*** ***
Complaint: ***I am rejecting this response because:I have many more screenshots they refuse to pay me for including a jackpot I hit that didn't payTheir response is always it does not show on our logsI've given them a lot of my money to play this app and they will not honor my missed winsYou can clearly see in pay line the amount registered zero in most shots...I wNt those chips I won or I want my money refunded.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although they did not acknowledge that this was intended to be a COMPLIMENTARY download of a game I had previously purchased, in looking at my credit card transactions, I do see that they refunded the money they erroneously charged me.So, this resolution is satisfactory to meSincerely, *** ***
We understand that Ms*** has contacted the Revdex.com in regards to a monthly fee that has been disputedWe are happy to assist her with resolving this issue as quickly as possible. Ms***,I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #
***)I've pasted our correspondence below for your convenience:=====================================Thanks for writing inMy name is *** and I can certainly look into why you are still being charged every month after you've canceled your subscriptionI want to apologize for the generic message you've been receiving for the past few emails you've submittedWe sometimes send a bulk message to customers to provide a faster resolution for familiar questions and problemsI'll be sure to get this sorted out today. After taking a look into the ***@aol.com account, I can confirm that the Big Fish Game Club membership was canceled on September 9, and no recurring charges were made after that dateSince it looks like this membership was canceled quite some ago, I did a search with your first and last name and found another account under the email address ***@aol.com. I’ve gone ahead and adjusted your membership to cancel pending statusSince your monthly charge went through on May 28, 2015, you have access to a full month of benefitsYou'll be able to access all the benefits of Game Club until the end of the day on June 28, 2015, on which date your membership will be completely canceledYou will not receive any Game Club charges on June 28, or in the future. With this cancellation, you still have three Game Club credits that you can use towards the games you'd like for days after the cancellation dateIf you don't happen to use those credits before the days is up, you can always reactivate your Game Club account for $6.99USD to extend that expiration date for another days if you'd like. If you would rather receive a refund for the remaining three credits, please let me know and I can certainly take care of that on my endYou can reply directly to this email with this request.I hope I've been able to resolve everything for you today LisaIf you have any other questions or concerns, please don't hesitate to let me knowThank you.=====================================We are always happy to help a customer directly Ms***, you are always welcome to contact Big Fish Games for any account, Game Manager, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowIf you reply through the email we’ve sent to you or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact.Contact Ushttp://bigfishgames.custhelp.com/app/ask
They will not respond to any emailThe chips that they ia sued to my account were set to lose all I did not win one time in all those chips Not even a small winThey have since blocked my account and no matter what I do it is all losing.I am very disappointed
Complaint: ***
Big Fish Recent Revdex.com Correspondence
We understand that Mr*** has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possible
Mr***,
My name is Jon, I’m one of the Customer Support Tier II
Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you
I understand that you’ve received a $charge from Big Fish and are unsure as to whyFrom what you've described, it sounds like that charge may be coming from a subscription to our Big Fish Game ClubThe Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase
I understand that it was not necessarily your intent to have this membershipIn my research, I believe I found the source of the charges you're seeingIs there anyone in the household names Jason or Julie that uses a Gmail.com email address? I've gone ahead with canceling that membership as of Monday, July 11th, I’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days
Please let me know if those names sound familiarI want to make sure I get this completely taken care of for you
We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
Hi John, This is Jon again with Big FishThanks for getting back to meI'll do everything I can to address your concerns and help resolve this issue. Regarding your previous attempt to contact us regarding a possible breach on your wife's account, since we never received the email, we would have no record of it under the ***@comcast.net email addressIf you could provide the email address that may have been used, I can continue to search for this previous contact and look further into that matter. Again, we do not share any information regarding accountsWe do work with a billing partner to process payments, but we do not provide them access or details of your Big Fish accountThe steps I provided can be used to help your wife secure her account. The criminal attack was particular in targeting new payment information being entered on our website, but since January 8th,we have removed all malware responsible for the issue, have taken measures to prevent the malware, and have conducted an overall security check on our systems, firewalls, payment card information systems, and security toolsWe do not believe that any other sensitive information was compromised as we do not ask for social security numbers or dates of birth. To add, there is no indication that customers using previously stored payment profiles and those purchasing through Facebook, Amazon, on their iOS and/or Android device have been impacted. If you can reply back with the email address for you wife's account, I'd be more than happy to assist you with resolving that matter.JonTier II Billing - Customer Support
Big Fish Recent Revdex.com CorrespondenceWe understand that Ms*** has contacted the Revdex.com in regards to being charged after canceling their Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possibleMs***, My name is Jon, I’m one of
the Senior Customer Support Representatives here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.I understand that you're still seeing a monthly charge from us, so I checked our system to look up the status of your accountLooking at the account under the ***@yahoo.com e-mail address, I can see that your Game Club membership was canceled on Sept27th, If you're seeing charges past that date, then it sounds like it might be coming from a different accountAfter a bit more research, I was able to find two other accounts for you in our systemI've listed them below:Account #1: ***@gmail.comAccount #2: ***@gmx.comBoth of these accounts had active Game Club memberships on themI can see that you've already canceled the membership on Account #as of Nov20th, 2016, so I've gone ahead with canceling the membership on Account #as of December 5th, There will be no further charges for this serviceI’ve also refunded the last charges made to the account for $totalThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days.Even though the membership has been canceled, your accounts will remain accessible and you’re still able to play your games and redeem any unused Game Club creditsThe credits on Account #are valid for the next from the effective cancellation dateYou will still be able to continue take advantage of the membership’s benefits until Dec26th, If you need more information on how to use a Game Club credit, I’ve included a link to article below that will help Using Game Club Credits If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member. For more information about Big Fish Game Club and the included benefits, please see the following help article: Big Fish Game ClubWe are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***, s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence
We understand that Ms*** has contacted the Revdex.com in regards to their Big Fish accountWe are happy to assist with resolving this issue as quickly as possible
Hi Ms***,
My name is Jon, I’m one of the Customer Support Tier II Billing Specialists
here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you
I understand that you've experienced problems getting into your Big Fish account to cancel your subscriptionI can help you with this
After some research, I was able to find the source of the problem. It appears that when the account was created, there was a typo in the email addressHere's the address I found it under:
***@gamil.com My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member
For more information about Big Fish Game Club, please see the following help article:
Big Fish Game Club
We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
Greetings,
This is Jon again with Big Fish
Mr***s was banned from our Facebook page for failing to follow the community guidelines lay out here:
Big Fish Casino Facebook Community Guidelines
It appears that we have addressed all of Mr***s' previous concerns and have nothing further to add
We do encourage them to contact us directly if he has any new issues to discussWe are more than happy to help
Contact Us https://www.bigfishgames.com/help/?rn=ask
I followed Jon's directions and went to the link provided Once again it was the same link that I used to send my concern to the company originally He stated he never got the complaint the first time and indicated I was in error (implying I lied??????) Once again I filled out the form and sent it off Once again I got no response I do not know what happens to these forms Perhaps if Jon had a direct email address it would be possible to get an answer to him I have no idea what the problem is The Games purchased were Music, Betrayal & Death a - Collector's Edition and Mystic Inn I want my credit card credited and if I am a member of the Game Club, I want that membership cancelled immediately I had rejoined it before all the trouble started, but I have seen no communication from them with regard to this and haven't had time to check my bank statements I don't want one more moment of time in an affair with this company I do not understand their method of doing businessPlease forward this message to Jon I can't always respond to me e-mails immediately since I am still working; have a husband with dementia, and are selling one house while buying another, but I will continue to follow up on this until it is resolved - one way or another Thank you for you help with this matter;
*** ***
Complaint: ***We do not fee this compliant has been satisfactorily dealt with I received a letter from someone named Jon telling me he would deal with this directly When I tried to respond, I got one more complaint form to be filled out via email This person told you that they had never received any complaints from me This is totally untrue And if, for some reason, my previous complaints did not make it through their system, why would I be trying to email still another time I need a phone number and a name from this company if they want to resolve this complaint They used to be willing to talk to their customers Apparently, they do not care about the reputation of their business or their customer service - probably too busy counting their money in the bank and providing too little reps to handle concerns when they come up As an year old adult, I find their level of service to be extraordinarily poor
Greetings,
This is Jon again with Big Fish
Looking at Ms***'s account under the ***@yahoo.com address, there are only a total of charges on the accountOne for $on July 2nd, for the purchase of Jewel Quest II, the other six ware the monthly charge to keep the Big Fish Game Club membership active at $eachThese charges add up to a total of $All of these charges have been refunded back to Ms***
It appears that we have addressed all of Ms***'s previous concerns and have nothing further to add
We do encourage her to contact us directly if he has any new issues to discussWe are more than happy to help
Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms*** has contacted the Revdex.com in regards to being able to play Big Fish Casino for free, the odds in the game for players that spend money and players that do not, and the odds in the game during tournaments and other special events, as well as performance concerns she has
We are happy to assist Ms*** with resolving this issue as quick as possible. Ms***, Big Fish Casino is a free to play app which means that players do not need to make any purchase in order to play the gameChips are given out free through the daily bonus, the minute bonus, club bonuses and through the many special promotions that we run on Facebook as well as in the news letter. All slot spins and table games have the same probability of success or failure, regardless of the player, player level and chip amount, and how long you have been playing, how much has been spent on the game or during tournaments and special offers Though we are unable to guarantee a perfect connection, I’m happy to provide you with some basic troubleshooting steps to help improve itThe first thing that we recommend is to reset your router by unplugging it from the power source, waiting for about seconds, and then plugging it back inThis can often help improve the signal strength and connectivity.Another thing that may help prevent interference that could weaken or disrupt the connection is to make sure your router is in the best possible place in your home, away from walls, other large electrical appliances (stereos, televisions, and microwaves), and other obstructionsIt also helps to make sure there aren’t any other background apps or programs runningI can provide steps on how to do this, if you'd like.I've also included a help article with some more connection tips just in case: Crashing, Freezing, Game Won't Open (iOS) We are always happy to help a customer directly Ms*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to help her with any connection errors, or concerns about the odds she may have. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Mr./Ms ***s concerns with her chips, tournaments, playing for free and resolving performance issues. Contact Ushttps://bigfishcasino.zendesk.com/hc/en-us/articles/
Big Fish Recent Revdex.com Correspondence
We understand that Mr*** has contacted the Revdex.com in regards to unauthorized charges on your cardWe are happy to assist with resolving this issue as quickly as possibleMr***, My name is Jon, I’m one of the Customer Support Tier II Billing
Specialists here at Big FishI’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for youI understand that you're seeing charges from us but have never made any purchases from our siteUsing information you supplied in your previous emails, I was able to locate source of those chargesThe account in question appears to be fraudulent, so I've completely shut it down, preventing the person from signing in or accessing any further informationI have also processed refunds for all transactions associated with your payment method, and you will be fully reimbursed within the next 5-business days.If you have not done so already, we strongly recommend contacting your financial institution directly to explain that your payment details have been compromisedWe also suggest that you get in touch with local law enforcement to initiate a fraud investigationIf needed, they can further assist you on how to fully resolve this issueIf you do decide to open a fraud investigation, your case worker can fax a subpoena for records (or your local equivalent) to the following fax number: *** They will want to make sure the fax is made ATTN to: Legal and include the following reference number: ***-***
Big Fish Recent Revdex.com Correspondence We understand that Mr*** has contacted the Revdex.com in regards to not being able to make a purchase. We are happy to assist with resolving this issue as quick as possibleIt appears that Mr*** has already contacted us directly through our website
*VIP ManagerJackpot City Slots***Currently, there is no requirement to warn players that video games may be addictiveHowever, if you find that you are struggling with addiction to our Casino game, we can ban your account to prevent you from playing, if that will helpWe are always happy to help a customer directlyMr*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
about this issueAfter doing some research, it appears that we responded on Feb7th, 2017, (Incident# ***)I've included our response below:***Hi Heath, Michael S*** here, I’m the VIP Manager at Jackpot City Slots.Since you've been such a great customer, I have gone ahead and added 75M chips to your accountSorry about that outage recently.Feel free to reach out to me with any other questionsMichael S
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to accessing your Big Fish accountWe are happy to assist with resolving this issue as quick as possibleIt appears that Ms*** has already contacted us directly through our website about this
issueAfter doing some research, it appears that we responded on March 8th, (Ticket# ***)I've included our response below:***Hi ***,This is Molly in SeattleThanks for calling inIt sounds like you'd like to be able to access your account so that you can download your games onto your new computerI will do my very best to help with this today.I've gone ahead and reset your password, so you should be able to access your account using the email address and password combination below.Email address: ***Reset Password: ***Once signed in, you can create a new password on the Account Info pageIf you continue to have any trouble signing in, I recommend checking out the following help article:Signing in to Your AccountIt sounds like your billing information may need to be updatedYou can update your billing information by signing in to your Big Fish Games account, and then going to the Billing Info section, where you can add or delete a payment method.To update a payment method, such as changing the expiration date or billing address, just delete your current payment method and add a new one with the updated information.From the Billing Info page, click the Delete button to remove a billing profile.When done, click the Add New Method button and enter your new information.If you have multiple payment methods saved, make sure to then set the new payment method that you just added as your primary payment method.Your new method will then be used for all your transactions, unless you decide to switch to a different payment method laterYou can change payment methods at anytime from the Billing Info page or while making a purchaseFor detailed instructions, please see the following help article:Update Billing InformationI wanted to let you know that you can reinstall a purchased game on additional computers, and you can even uninstall and reinstall your games on the same computer as often as you likeTo download a purchased game, visit your Purchase History and follow the simple steps below:Find the game you wish to reinstall and click the Install Now button.If prompted, select to Run or Open the file and the download will begin.Please see the following help article for more information:Reinstall a Purchased GameYou can also install your purchased games from the order confirmation you receive after purchasing, or simply download the trial version from the websiteIf you download a trial version of a game you’ve already purchased, just open the Big Fish Games app, click Buy next to the game, and select Reactivate this game at the bottom of the window to activate the full version.Additionally, I just wanted to let you know that you can always look to our help pages for help with technical or billing issuesThere is lots of great information there that can help you resolve most issues quicklyI've included a link below for you:Big Fish Games Help PagesIf the answer you're looking for isn't on the help pages, you can get in touch with our Customer Support team via emailI've included another link below that will give you all the details on how to do that.Contact Customer SupportI hope I was able to help get everything taken care of for you today, and that you have a great rest of your day.Cheers,Mollywww.BigFishGames.comWading in the pond Sunday-Thursday***We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issueContact Us (https://bigfishgames.zendesk.com/hc/en-us/sections/115000328528-Contact-Us)
We understand that Ms*** has contacted the Revdex.com in regards to the billing of a membership on her accountWe are happy to assist her with resolving this issue as quickly as possible. Ms***,After taking a look at your account, I see that this charge was for a Big Fish Game Club
membershipIt looks like a trial membership for the Game Club was started on May 8, when Scrabble (Mac) was purchasedOne month later, the trial membership expired and became a full paid membership. The Game Club is an ongoing monthly subscription that gives you a 30% discount on all games as well as access to special deals and bonuses for $per monthMembers automatically receive a monthly Game Club credit that can be used for any game on our site (one credit for any standard version game and two credits for a Collector’s Edition).I can confirm that the membership has been canceled on the account and you will no longer be charged on a monthly basisThere is no commitment for Big Fish Game Club, so if you join again, you can always cancel at any time from your My Game Club page. Even though the membership is now canceled, you can still access your account, play your games, and redeem any unused creditsYour Game Club benefits, such as the Daily Deal, will be available to you until the end of your monthly billing cycleOn that date, your cancellation will no longer be pending and the membership will end automaticallyAny unused credits will also expire days after your membership ends (unless you reactivate it).If you would rather receive a refund for these Game Club credits, please let me know and I'll be happy to take care of that for you. Lastly, if you decide to purchase games in the future and you would like to do so without becoming a member, please make sure to leave the “Reactivate Big Fish Game Club” box unchecked while purchasing your next game. For more information about Big Fish Game Club and its benefits, you can check out the following help article: Big Fish Game Clubhttp://www.bigfishgames.com/help/index.html?rn=907We are always happy to help a customer directly Ms***, you are always welcome to contact Big Fish Games for any account, Game Manager, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system via Incident #*** If you reply through that message or the link below we can quickly work together to resolve the billing on your account This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact.Contact Ushttp://bigfishgames.custhelp.com/app/ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want to close out my complaint - my account has been unlocked even though I didn't get any compensation - I'd like to try and
work this out directly with the company - hopefully I can resolve it soon Sincerely, *** ***
Big Fish Recent Revdex.com Correspondence
We understand that Mr*** has contacted the Revdex.com in regards to our Big Fish Casino gameWe are happy to assist with resolving this issue as quickly as possible
Mr***,
My name is Jon, I’m one of the Customer Support Tier II Billing
Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you
The odds in our games are the same as a real life casino and the payouts are completely randomThey are the same for everyone and there is no way to determine the typical amount that would be awarded for any of the gamesWe do not use 'bots' to affect gameplay or the odds of winning
I can see that you had previous contacting us in AugustThe first email (Incident# ***, Aug5th, 2015) was for the "'unable to connect to game server, please check internet connection" error message you were receivingI can see that replied on Aug6th, asking for more information regarding the error and how you were connecting to the internetI do not see a reply to our response
We were then contacted on Aug25th, 2015, regarding a scatter that did not credit to your account (Incident# ***)As mentioned in our reply, we were unable to verify in our logs the 18,000,chip winWe are only able to credit accounts for wins we are able to verify in our logs
We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
Complaint: ***I am rejecting this response because:It appears that Jon from Big Fish Games did not either read or comprehend the information included in my complaint. First, I did send a complaint to Customer Support on 10/4/2015. As of yet have not received a response. I neglected to write down the confirmationnumber assigned on Help Page at the BFG site thinking that I would receive an automated response. It could be that I may have typed my e-mail address incorrectly, but you mean to tell me that no one received that complaint? It was assigned a number. Isn't there a process to review messages received and assigned confirmation numbers?Secondly, in response to his comment regarding the first breach that occurred in October/2013, that was also explained. As I stated, the first breach occurred on my wife's account, so obviously heraccount would have been under a different e-mail address. I did not open my account until March of 2015. Also, the credit card used on my account and my wife's account were two separate accounts, used only to purchase Big Fish Games and are the only two accounts that have been breached.Another reason why I have rejected the response is that it included several statements: “We do not provide anyone access to your account details or share any of your information with other sites.” I am well aware that your firm does process payments through a third party vendorIt is your firms responsibility to investigate this further with that third party vendor.“We never store full payment card information on our servers and have taken a number of steps to ensure that all of our customers’ information is safe.” On February 18, 2015, it was reported by Big Fish Games that the payment card data was compromised in Big Fish Games breach.According to the statement release, “The malware was installed on the billing and payment pages of the company’s website and it appears to have intercepted customer data such as names, addresses, payment card numbers, expiration dates, and CVVcodes.”Apparently your firm has not fully removed malware from your siteMalware that possibly has been around for years or more.The statements and assurances that your site is safe are not an acceptable response. It is your responsibility to investigate this issue further and take responsibility for once.This is not a virus on my PC, this is a breach in your security. Sincerely,*** ***
Complaint: ***I am rejecting this response because:I have many more screenshots they refuse to pay me for including a jackpot I hit that didn't payTheir response is always it does not show on our logsI've given them a lot of my money to play this app and they will not honor my missed winsYou can clearly see in pay line the amount registered zero in most shots...I wNt those chips I won or I want my money refunded.Sincerely,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** Although they did not acknowledge that this was intended to be a COMPLIMENTARY download of a game I had previously purchased, in looking at my credit card transactions, I do see that they refunded the money they erroneously charged me.So, this resolution is satisfactory to meSincerely, *** ***
We understand that Ms*** has contacted the Revdex.com in regards to a monthly fee that has been disputedWe are happy to assist her with resolving this issue as quickly as possible. Ms***,I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference #
***)I've pasted our correspondence below for your convenience:=====================================Thanks for writing inMy name is *** and I can certainly look into why you are still being charged every month after you've canceled your subscriptionI want to apologize for the generic message you've been receiving for the past few emails you've submittedWe sometimes send a bulk message to customers to provide a faster resolution for familiar questions and problemsI'll be sure to get this sorted out today. After taking a look into the ***@aol.com account, I can confirm that the Big Fish Game Club membership was canceled on September 9, and no recurring charges were made after that dateSince it looks like this membership was canceled quite some ago, I did a search with your first and last name and found another account under the email address ***@aol.com. I’ve gone ahead and adjusted your membership to cancel pending statusSince your monthly charge went through on May 28, 2015, you have access to a full month of benefitsYou'll be able to access all the benefits of Game Club until the end of the day on June 28, 2015, on which date your membership will be completely canceledYou will not receive any Game Club charges on June 28, or in the future. With this cancellation, you still have three Game Club credits that you can use towards the games you'd like for days after the cancellation dateIf you don't happen to use those credits before the days is up, you can always reactivate your Game Club account for $6.99USD to extend that expiration date for another days if you'd like. If you would rather receive a refund for the remaining three credits, please let me know and I can certainly take care of that on my endYou can reply directly to this email with this request.I hope I've been able to resolve everything for you today LisaIf you have any other questions or concerns, please don't hesitate to let me knowThank you.=====================================We are always happy to help a customer directly Ms***, you are always welcome to contact Big Fish Games for any account, Game Manager, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowIf you reply through the email we’ve sent to you or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact.Contact Ushttp://bigfishgames.custhelp.com/app/ask
They will not respond to any emailThe chips that they ia sued to my account were set to lose all I did not win one time in all those chips Not even a small winThey have since blocked my account and no matter what I do it is all losing.I am very disappointed
Complaint: ***
Big Fish Recent Revdex.com Correspondence
We understand that Mr*** has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possible
Mr***,
My name is Jon, I’m one of the Customer Support Tier II
Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you
I understand that you’ve received a $charge from Big Fish and are unsure as to whyFrom what you've described, it sounds like that charge may be coming from a subscription to our Big Fish Game ClubThe Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase
I understand that it was not necessarily your intent to have this membershipIn my research, I believe I found the source of the charges you're seeingIs there anyone in the household names Jason or Julie that uses a Gmail.com email address? I've gone ahead with canceling that membership as of Monday, July 11th, I’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days
Please let me know if those names sound familiarI want to make sure I get this completely taken care of for you
We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
Hi John, This is Jon again with Big FishThanks for getting back to meI'll do everything I can to address your concerns and help resolve this issue. Regarding your previous attempt to contact us regarding a possible breach on your wife's account, since we never received the email, we would have no record of it under the ***@comcast.net email addressIf you could provide the email address that may have been used, I can continue to search for this previous contact and look further into that matter. Again, we do not share any information regarding accountsWe do work with a billing partner to process payments, but we do not provide them access or details of your Big Fish accountThe steps I provided can be used to help your wife secure her account. The criminal attack was particular in targeting new payment information being entered on our website, but since January 8th,we have removed all malware responsible for the issue, have taken measures to prevent the malware, and have conducted an overall security check on our systems, firewalls, payment card information systems, and security toolsWe do not believe that any other sensitive information was compromised as we do not ask for social security numbers or dates of birth. To add, there is no indication that customers using previously stored payment profiles and those purchasing through Facebook, Amazon, on their iOS and/or Android device have been impacted. If you can reply back with the email address for you wife's account, I'd be more than happy to assist you with resolving that matter.JonTier II Billing - Customer Support
Big Fish Recent Revdex.com CorrespondenceWe understand that Ms*** has contacted the Revdex.com in regards to being charged after canceling their Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possibleMs***, My name is Jon, I’m one of
the Senior Customer Support Representatives here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.I understand that you're still seeing a monthly charge from us, so I checked our system to look up the status of your accountLooking at the account under the ***@yahoo.com e-mail address, I can see that your Game Club membership was canceled on Sept27th, If you're seeing charges past that date, then it sounds like it might be coming from a different accountAfter a bit more research, I was able to find two other accounts for you in our systemI've listed them below:Account #1: ***@gmail.comAccount #2: ***@gmx.comBoth of these accounts had active Game Club memberships on themI can see that you've already canceled the membership on Account #as of Nov20th, 2016, so I've gone ahead with canceling the membership on Account #as of December 5th, There will be no further charges for this serviceI’ve also refunded the last charges made to the account for $totalThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days.Even though the membership has been canceled, your accounts will remain accessible and you’re still able to play your games and redeem any unused Game Club creditsThe credits on Account #are valid for the next from the effective cancellation dateYou will still be able to continue take advantage of the membership’s benefits until Dec26th, If you need more information on how to use a Game Club credit, I’ve included a link to article below that will help Using Game Club Credits If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member. For more information about Big Fish Game Club and the included benefits, please see the following help article: Big Fish Game ClubWe are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***, s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence
We understand that Ms*** has contacted the Revdex.com in regards to their Big Fish accountWe are happy to assist with resolving this issue as quickly as possible
Hi Ms***,
My name is Jon, I’m one of the Customer Support Tier II Billing Specialists
here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you
I understand that you've experienced problems getting into your Big Fish account to cancel your subscriptionI can help you with this
After some research, I was able to find the source of the problem. It appears that when the account was created, there was a typo in the email addressHere's the address I found it under:
***@gamil.com My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member
For more information about Big Fish Game Club, please see the following help article:
Big Fish Game Club
We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
Greetings,
This is Jon again with Big Fish
Mr***s was banned from our Facebook page for failing to follow the community guidelines lay out here:
Big Fish Casino Facebook Community Guidelines
It appears that we have addressed all of Mr***s' previous concerns and have nothing further to add
We do encourage them to contact us directly if he has any new issues to discussWe are more than happy to help
Contact Us https://www.bigfishgames.com/help/?rn=ask
I followed Jon's directions and went to the link provided Once again it was the same link that I used to send my concern to the company originally He stated he never got the complaint the first time and indicated I was in error (implying I lied??????) Once again I filled out the form and sent it off Once again I got no response I do not know what happens to these forms Perhaps if Jon had a direct email address it would be possible to get an answer to him I have no idea what the problem is The Games purchased were Music, Betrayal & Death a - Collector's Edition and Mystic Inn I want my credit card credited and if I am a member of the Game Club, I want that membership cancelled immediately I had rejoined it before all the trouble started, but I have seen no communication from them with regard to this and haven't had time to check my bank statements I don't want one more moment of time in an affair with this company I do not understand their method of doing businessPlease forward this message to Jon I can't always respond to me e-mails immediately since I am still working; have a husband with dementia, and are selling one house while buying another, but I will continue to follow up on this until it is resolved - one way or another Thank you for you help with this matter;
*** ***
Complaint: ***We do not fee this compliant has been satisfactorily dealt with I received a letter from someone named Jon telling me he would deal with this directly When I tried to respond, I got one more complaint form to be filled out via email This person told you that they had never received any complaints from me This is totally untrue And if, for some reason, my previous complaints did not make it through their system, why would I be trying to email still another time I need a phone number and a name from this company if they want to resolve this complaint They used to be willing to talk to their customers Apparently, they do not care about the reputation of their business or their customer service - probably too busy counting their money in the bank and providing too little reps to handle concerns when they come up As an year old adult, I find their level of service to be extraordinarily poor
Greetings,
This is Jon again with Big Fish
Looking at Ms***'s account under the ***@yahoo.com address, there are only a total of charges on the accountOne for $on July 2nd, for the purchase of Jewel Quest II, the other six ware the monthly charge to keep the Big Fish Game Club membership active at $eachThese charges add up to a total of $All of these charges have been refunded back to Ms***
It appears that we have addressed all of Ms***'s previous concerns and have nothing further to add
We do encourage her to contact us directly if he has any new issues to discussWe are more than happy to help
Contact Us https://www.bigfishgames.com/help/?rn=ask