Ms. [redacted] ordered a pair of shoes on our website, which could not be shipped to her as the card she provided was declined. We emailed and called Ms. [redacted], as a courtesy, to see if she had another form of payment. She asked us to try the same card number again, which was declined a second time....
Since her initial order could not be processed, the shoes she ordered were shipped to another customer who had paid in full for the same shoe in the same color and size.Ms. [redacted] then provided us with an alternative form of payment, so we reordered the shoes for her in the size and color she needed, as they were out of stock in our retail store. Ms. [redacted] then filed a complaint with the Revdex.com, and complained to us by email, about "our terrible service". It is the customer's responsibility to provide payment in full for goods before they are ordered, processed and shipped. Ms. [redacted]' order has been cancelled, and the shoes we ordered for her have already been sold to another customer, as she was too impatient to wait for them. Our website clearly states that Ground level shipments are processed and shipped within 10 business days, and it was longer for Ms. [redacted]' order as her card was declined.We are not obliged to inform customers that their cards are declined for payment; we do that as a courtesy, as we have been fitting specialty-sized clothing and shoes worldwide since 1946. In this case, the same courtesy was not extended to us.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
There was absolutely no good faith on their part . It seems as if they didn't even read the complaint. I was promised shipment within a week to 10 days. I received it three weeks after promised. I have no knowledge so far of any refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...
concerns in reference to complaint # [redacted]. Please add your rejection comments below. I ordered, paid for, and requested an exchange on three pairs of pants. Since filing this complaint I have received one pair of exchange pants--possibly on Oct 8 as the business is asserting. The delivery was accompanied by an invoice upon which a handwritten message was scrawled that said "2 to follow." I'm still waiting to receive the other two pairs of pants. I didn't save the invoice because, frankly, I considered myself lucky to have received the single pair of exchange pants from this incompetent business. When I actually receive the other two pairs of exchange pants, or a refund for them, then I will consider the matter closed.
Regards,
[redacted]
Ms. [redacted] has been refunded for the slippers she did not receive, in the amount of $49.95. As her order was processed less than a week before the Christmas holiday, the size, color and style of slipper she requested was already sold out. We consider the matter resolved.
We regret that Mr. [redacted] did not receive his order, and apologize for the delay and inconvenience to him. Unfortunately, a series of unanticipated mishaps occured, and he did not receive his order as requested. Mr. [redacted] initially placed an online order for 2-Day Express shipment which did not come...
into us over the web when we downloaded our passwords to retrieve his secure information. Once he contacted us, we retrieved the order using his email address, and processed the order for him promptly. As the items he needed were not in stock, we asked two (2) of our manufacturers to ship the items to Mr. [redacted] directly. We often do this daily, and our companies, as a general rule, are quite reliable in doing so, as a we have many Express shipments from around the world which are time-sensitive. In Mr. [redacted]'s case, the manufacturers, unfortunately, shipped the items to our retail store in error, with other items we had ordered for stock. We did ship the items to Mr. [redacted] overnight, once we realized the error, but he refused the package, which was returned to us. As Mr. [redacted] has put his transaction into dispute, he will be refunded in full, and we will not contest the chargeback.We regret the difficulties Mr. [redacted] experienced, as it is not the usual case with express shipments, and we extend our sincerest apologies to him once again.
We have responded to this complaint prior to receiving this additional repeat email. Mr. [redacted]'s order was accidently shipped by [redacted] Air Mail instead of by [redacted], to a [redacted] Office near his home. We reshipped Mr. [redacted]'s order which was delivered to the [redacted] Office location he requested, and he...
signed for it upon receipt. We consider the issue to have been resolved..
Mr. [redacted] has been refunded for the items he returned for refund. He sent back two (2) different packages of clothing, so they have been refunded separately: the first package was for $120.90, and the second package was for $329.85. His total refund has been processed in the amount of $450.75. We...
I personally spoke to Mr. [redacted] on the phone on several occasions regarding the size 8XB leather jacket he ordered from our company. We have been in business for 70 years, and these leather coats are especially made for us by one leather manufacturer, as most leather companies do not manufacture...
leather coats in this size range (an 8XB leather is proportioned to fit a chest measurement of 74-76", and a waist measurement of 70-72"). We inspect and measure each coat before shipment, to confirm that the size specifications are correct, and the coat was hung in a plastic coat bag, in perfect condition, when we prepared it to ship to Mr. [redacted]. We have never sent damaged goods to any customer, in all our years of business. I did tell Mr. [redacted] to return the coat to us for inspection, as we cannot determine damages by phone. We received the coat back and took it to our leather buyer, and then took pictures of the coat in the damaged condition in which is was returned to us. We sent these pictures to the leather manufacturer, and both he and the leatherwear buyer, who has 40 years of experience in the big and tall industry, agreed that the damage was caused after the coat was shipped to Mr. [redacted]. Per our return and exchange policy, goods in unsaleable condition are returned to the customer, and the coat has been shipped back to Mr. [redacted]. We suggest that he locate a leather repair shop in his area who can assist him with the repair of his coat, as it is ineligible for either refund or exchange. It is unfortunate, but there is nothing we can do for damaged, worn, washed or otherwise unsaleable clothing or footwear items returned to us, as clearly detailed in our store policy, which is enclosed in every shipment and posted on our website.
We have already communicated directly with Mr. [redacted] regarding his shipment. The package was shipped to his recipient on February 2, 2016 by the US Postal Service Priority Air Mail, and as no one was at the address to sign for the package upon delivery, a notice was left by the US Postal...
Service. Mr. [redacted]'s recipient did not pick up and sign for the package until March 5, 2016, according to Tracking and Signature Confirmation provided by the US Postal Service.We consider the matter closed.
We are in receipt of Ms. [redacted] email, and as she has cancelled her exchange order, it will be refunded to her within 7-10 business days, per our policy. We consider the matter to have been resolved, and we will notify her when the refund has been processed.
Mr. [redacted] was refunded for his returned item on 7/26/16. We suggest that he contact his issuing bank for further information. We consider the matter concluded.
These six cases are all requesting refunds. They may have been inadvertently missed or incorrectly entered due to the death of our longtime bookkeeper in late 2013, during a new, computerized bookkeeping system. All of the credit/debit card numbers are likely invalid as of this date, and we are...
unsure as to whether the customers in question are still at the addresses listed on their original order. If they contact us during regular business hours with updated information, we will issue their refunds to them.
Over the course of two months, I have called over 24 times and have only gotten a hold of someone, three times. First time through, I was hung up on. Second time through, I have requested the tracking information from [redacted] and was told that she would get back to me with that information and have yet to get that information from [redacted]. Third time through, I was hung up on again by [redacted]. I have not personally signed for any package nor have I yet to receive an exchange. If a replacement was sent and I can track down the package and get the pants, I will consider this matter resolved.
Regards,
[redacted]
Ms [redacted] was refunded in full for one hat and one pair off socks once her order was cancelled, in the amount of $54.45. We consider the matter resolved.
We have shipped Ms. [redacted] her order, which is out for delivery today, by Priority Air Mail. She has also been updated via email regarding the delay in the shipment of her order. Our original manufacturer was supposed to ship the items to her directly, within a few days of when her order was...
placed on our website. Unfortunately, he passed away shortly thereafter, and his factory was closed shortly after that. We were not aware that the order had not been shipped directly to Ms. [redacted], and had to order the same items for her from another manufacturer as a result. Ms. [redacted] had ordered from us before, and we regret the delay and inconvenience to her. We have offered her a 20% discount on her next order for her difficulties with this order, and we shipped the order by Priority Air Mail so she would receive it quickly. We feel that we have resolved the situation satisfactorily for Ms. [redacted], and hope that she will feel comfortable enough to order from us again.
Revdex.com:
I have reviewed the response submitted by the business...
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They sent me two shirts, charged for both. The shirts did not fit. I returned both, insured the package, but so far none of the money has been returned to my account. I returned the shirts on 5-29-15 tracking #[redacted]. I would like my refund please.
Regards,
[redacted]
Ms. [redacted] ordered size 44 bib overalls with 36" long inseams from our company. There was an unexpected production delay on the part of the manufacturer, as the machines need to be re-set in order to cut longer inseam lengths, as the standards are no longer than 34" in length. We had several dozen...
customers, including Ms. [redacted], who patiently waited for both 36" and 38" inseam-length bib overalls. Ms. [redacted] received and signed for her order on November 24, 2015, and we are pleased to have finally been able to complete her order for her. We apologize for the delay, and regret the inconvenience to her. As she is in receipt of her order. we consider the situation to have been satisfactorily resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] ordered a pair of shoes on our website, which could not be shipped to her as the card she provided was declined. We emailed and called Ms. [redacted], as a courtesy, to see if she had another form of payment. She asked us to try the same card number again, which was declined a second time....
Since her initial order could not be processed, the shoes she ordered were shipped to another customer who had paid in full for the same shoe in the same color and size.Ms. [redacted] then provided us with an alternative form of payment, so we reordered the shoes for her in the size and color she needed, as they were out of stock in our retail store. Ms. [redacted] then filed a complaint with the Revdex.com, and complained to us by email, about "our terrible service". It is the customer's responsibility to provide payment in full for goods before they are ordered, processed and shipped. Ms. [redacted]' order has been cancelled, and the shoes we ordered for her have already been sold to another customer, as she was too impatient to wait for them. Our website clearly states that Ground level shipments are processed and shipped within 10 business days, and it was longer for Ms. [redacted]' order as her card was declined.We are not obliged to inform customers that their cards are declined for payment; we do that as a courtesy, as we have been fitting specialty-sized clothing and shoes worldwide since 1946. In this case, the same courtesy was not extended to us.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
There was absolutely no good faith on their part . It seems as if they didn't even read the complaint. I was promised shipment within a week to 10 days. I received it three weeks after promised. I have no knowledge so far of any refund.
Regards,
[redacted]
Mr. [redacted] has received his refund per the terms and conditions of our store policy. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...
concerns in reference to complaint # [redacted]. Please add your rejection comments below. I ordered, paid for, and requested an exchange on three pairs of pants. Since filing this complaint I have received one pair of exchange pants--possibly on Oct 8 as the business is asserting. The delivery was accompanied by an invoice upon which a handwritten message was scrawled that said "2 to follow." I'm still waiting to receive the other two pairs of pants. I didn't save the invoice because, frankly, I considered myself lucky to have received the single pair of exchange pants from this incompetent business. When I actually receive the other two pairs of exchange pants, or a refund for them, then I will consider the matter closed.
Regards,
[redacted]
Ms. [redacted] has been refunded for the slippers she did not receive, in the amount of $49.95. As her order was processed less than a week before the Christmas holiday, the size, color and style of slipper she requested was already sold out. We consider the matter resolved.
We regret that Mr. [redacted] did not receive his order, and apologize for the delay and inconvenience to him. Unfortunately, a series of unanticipated mishaps occured, and he did not receive his order as requested. Mr. [redacted] initially placed an online order for 2-Day Express shipment which did not come...
into us over the web when we downloaded our passwords to retrieve his secure information. Once he contacted us, we retrieved the order using his email address, and processed the order for him promptly. As the items he needed were not in stock, we asked two (2) of our manufacturers to ship the items to Mr. [redacted] directly. We often do this daily, and our companies, as a general rule, are quite reliable in doing so, as a we have many Express shipments from around the world which are time-sensitive. In Mr. [redacted]'s case, the manufacturers, unfortunately, shipped the items to our retail store in error, with other items we had ordered for stock. We did ship the items to Mr. [redacted] overnight, once we realized the error, but he refused the package, which was returned to us. As Mr. [redacted] has put his transaction into dispute, he will be refunded in full, and we will not contest the chargeback.We regret the difficulties Mr. [redacted] experienced, as it is not the usual case with express shipments, and we extend our sincerest apologies to him once again.
We have responded to this complaint prior to receiving this additional repeat email. Mr. [redacted]'s order was accidently shipped by [redacted] Air Mail instead of by [redacted], to a [redacted] Office near his home. We reshipped Mr. [redacted]'s order which was delivered to the [redacted] Office location he requested, and he...
signed for it upon receipt. We consider the issue to have been resolved..
Mr. [redacted] has been refunded for the items he returned for refund. He sent back two (2) different packages of clothing, so they have been refunded separately: the first package was for $120.90, and the second package was for $329.85. His total refund has been processed in the amount of $450.75. We...
consider the matter resolved.
I personally spoke to Mr. [redacted] on the phone on several occasions regarding the size 8XB leather jacket he ordered from our company. We have been in business for 70 years, and these leather coats are especially made for us by one leather manufacturer, as most leather companies do not manufacture...
leather coats in this size range (an 8XB leather is proportioned to fit a chest measurement of 74-76", and a waist measurement of 70-72"). We inspect and measure each coat before shipment, to confirm that the size specifications are correct, and the coat was hung in a plastic coat bag, in perfect condition, when we prepared it to ship to Mr. [redacted]. We have never sent damaged goods to any customer, in all our years of business. I did tell Mr. [redacted] to return the coat to us for inspection, as we cannot determine damages by phone. We received the coat back and took it to our leather buyer, and then took pictures of the coat in the damaged condition in which is was returned to us. We sent these pictures to the leather manufacturer, and both he and the leatherwear buyer, who has 40 years of experience in the big and tall industry, agreed that the damage was caused after the coat was shipped to Mr. [redacted]. Per our return and exchange policy, goods in unsaleable condition are returned to the customer, and the coat has been shipped back to Mr. [redacted]. We suggest that he locate a leather repair shop in his area who can assist him with the repair of his coat, as it is ineligible for either refund or exchange. It is unfortunate, but there is nothing we can do for damaged, worn, washed or otherwise unsaleable clothing or footwear items returned to us, as clearly detailed in our store policy, which is enclosed in every shipment and posted on our website.
We have already communicated directly with Mr. [redacted] regarding his shipment. The package was shipped to his recipient on February 2, 2016 by the US Postal Service Priority Air Mail, and as no one was at the address to sign for the package upon delivery, a notice was left by the US Postal...
Service. Mr. [redacted]'s recipient did not pick up and sign for the package until March 5, 2016, according to Tracking and Signature Confirmation provided by the US Postal Service.We consider the matter closed.
We are in receipt of Ms. [redacted] email, and as she has cancelled her exchange order, it will be refunded to her within 7-10 business days, per our policy. We consider the matter to have been resolved, and we will notify her when the refund has been processed.
Mr. [redacted] was refunded for his returned item on 7/26/16. We suggest that he contact his issuing bank for further information. We consider the matter concluded.
Mr [redacted] received his refund for the leather jacket which he returned, per our detailed refund policy. We consider the matter resolved.
These six cases are all requesting refunds. They may have been inadvertently missed or incorrectly entered due to the death of our longtime bookkeeper in late 2013, during a new, computerized bookkeeping system. All of the credit/debit card numbers are likely invalid as of this date, and we are...
unsure as to whether the customers in question are still at the addresses listed on their original order. If they contact us during regular business hours with updated information, we will issue their refunds to them.
Over the course of two months, I have called over 24 times and have only gotten a hold of someone, three times. First time through, I was hung up on. Second time through, I have requested the tracking information from [redacted] and was told that she would get back to me with that information and have yet to get that information from [redacted]. Third time through, I was hung up on again by [redacted]. I have not personally signed for any package nor have I yet to receive an exchange. If a replacement was sent and I can track down the package and get the pants, I will consider this matter resolved.
Regards,
[redacted]
Ms [redacted] was refunded in full for one hat and one pair off socks once her order was cancelled, in the amount of $54.45. We consider the matter resolved.
We have shipped Ms. [redacted] her order, which is out for delivery today, by Priority Air Mail. She has also been updated via email regarding the delay in the shipment of her order. Our original manufacturer was supposed to ship the items to her directly, within a few days of when her order was...
placed on our website. Unfortunately, he passed away shortly thereafter, and his factory was closed shortly after that. We were not aware that the order had not been shipped directly to Ms. [redacted], and had to order the same items for her from another manufacturer as a result. Ms. [redacted] had ordered from us before, and we regret the delay and inconvenience to her. We have offered her a 20% discount on her next order for her difficulties with this order, and we shipped the order by Priority Air Mail so she would receive it quickly. We feel that we have resolved the situation satisfactorily for Ms. [redacted], and hope that she will feel comfortable enough to order from us again.
Revdex.com:
I have reviewed the response submitted by the business...
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
They sent me two shirts, charged for both. The shirts did not fit. I returned both, insured the package, but so far none of the money has been returned to my account. I returned the shirts on 5-29-15 tracking #[redacted]. I would like my refund please.
Regards,
[redacted]
Ms. [redacted] ordered size 44 bib overalls with 36" long inseams from our company. There was an unexpected production delay on the part of the manufacturer, as the machines need to be re-set in order to cut longer inseam lengths, as the standards are no longer than 34" in length. We had several dozen...
customers, including Ms. [redacted], who patiently waited for both 36" and 38" inseam-length bib overalls. Ms. [redacted] received and signed for her order on November 24, 2015, and we are pleased to have finally been able to complete her order for her. We apologize for the delay, and regret the inconvenience to her. As she is in receipt of her order. we consider the situation to have been satisfactorily resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]