Mr. [redacted] placed an order which has been shipped and delivered to him, and signed for upon receipt. Per our website, Ground level shipments process and ship within 4-10 days. Mr. [redacted] insisted that the time frame was "4 days"; we are in MA., and he is in CA., so uless there is an Express level of...
shipping requested for an order, the time frame from MA. to CA. is more than four (4) days in transit. We consider the issue resolved.
Mr. [redacted] ordered a pair of size 12-6E (6 Extra Wide) sandals from our company. As we were out of stock on his size, which is extremely hard to get, we ordered them from the manufacturer multiple times. The manufacturer repeatedly sent us size 12 4E (4 Extra Wide), which would not fit Mr....
[redacted]. We have issued Mr. [redacted] a refund in full, and regret that we were unable to obtain the sandals for him.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Only 4 of the 5 shirts were delivered. The solid white one was never shipped.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...
satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. They never sent the clothing, just charged my card. Have them furnished the shipping information
Regards,
[redacted]
Mr. [redacted] ordered two (2) [redacted] Sportswear Jackets which needed to be ordered for him from the manufacturer, as his size was temporarily sold out. The jackets were shipped to him and he signed for them upon delivery. We are a 71-year-old specialty-sized company, and we informed Mr. [redacted] that...
the jackets were on order for him. We consider the matter resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better...
Business Bureau:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Ms. [redacted] has already been issued a refund check in full in the amount of $157.75, and it has been mailed to her. As she paid for her initial order by personal check, she has been refunded accordingly. The manufacturer went out of business, so we were unable to fill her order for Novelty T...
Shirt Prints in the size she ordered. We consider the matter to have been fully addressed and resolved.
Mr [redacted] was refunded in the amount of $59.95 for the White Jeans he returned for a large size, as the item was not available in stock, nor were they available from the manufacturer after the spring/summer season was over. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted] THE NAME THEY ARE SHOWING IS [redacted] .MY NAME IS [redacted]. THEY ARE SHOWING TOTAL DISREGARD TO THE PEOPLE THEY ARE DEALING WITH. PLEASE POINT THAT SIMPLE EROR THEY ARE ENTERTAINING. ME AND MY FAMILY ARE VERY UPSET WITH THE WHOLE STORY. I HOPE YOU WILL HELP US WITH RESOLVING THIS BIG MISTAKE ON THEIR PART . KIND REGARDS [redacted]
Mr. [redacted] has been refunded in full for the shirt he ordered, as he filed a dispute with his credit card company before we were able to ship his shirt, which had been on order for him. We did not contest the dispute, and have cancelled his order. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] While I appreciate the fact that the business is now willing to refund my purchase, I still think a complaint with an unsatisfactory response from the business should be on file. The credit card company had already denied the payment so there isn't much to refund, I guess. Also of note is the fact that the business now says that the shirt was never received by them, yet the one time I did manage to contact them I was told that the shirt had been shipped and apparently lost in the mail, and that a second shirt was in stock and would be shipped that day. So clearly the business is just being blatantly dishonest about this problem. Nor does the response address the problem of them being unwilling to respond to my attempts to contact them, return my emails, etc. I do accept the fact that they will not be attempting to collect the payment and that there is not much else to do at this point, but I also want this to be a record of the fact this business is very questionable. Thanks you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] ordered an item using a colleague's Store Credit Note, and the item was out of stock after the holiday season and had to be re-ordered for her. She was billed twice for the shipping charge in error, and has been refunded for same, in the amount of $14.95. The item was shipped and...
delivered to her on 2/12/16, and the package was signed for by Ms. [redacted] herself upon delivery. We consider the matter to be resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] was refunded for the item he purchased on 5/16/16. Per our refund policy, posted on our website homepage and detailed on every store invoice included in the customer's shipment, shipping charges are the customer's responsibility and are non-refundable. It is incumbent upon consumers to...
familiarize themselves with a store's policies before making a purchase. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] placed an order which has been shipped and delivered to him, and signed for upon receipt. Per our website, Ground level shipments process and ship within 4-10 days. Mr. [redacted] insisted that the time frame was "4 days"; we are in MA., and he is in CA., so uless there is an Express level of...
shipping requested for an order, the time frame from MA. to CA. is more than four (4) days in transit. We consider the issue resolved.
Mr. [redacted] ordered a pair of size 12-6E (6 Extra Wide) sandals from our company. As we were out of stock on his size, which is extremely hard to get, we ordered them from the manufacturer multiple times. The manufacturer repeatedly sent us size 12 4E (4 Extra Wide), which would not fit Mr....
[redacted]. We have issued Mr. [redacted] a refund in full, and regret that we were unable to obtain the sandals for him.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Only 4 of the 5 shirts were delivered. The solid white one was never shipped.
Regards,
[redacted]
A refund was issued to Ms. [redacted] for the items she returned, and it has already posted to her account. We consider the matter resolved. .
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...
satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. They never sent the clothing, just charged my card. Have them furnished the shipping information
Regards,
[redacted]
Mr. [redacted] ordered two (2) [redacted] Sportswear Jackets which needed to be ordered for him from the manufacturer, as his size was temporarily sold out. The jackets were shipped to him and he signed for them upon delivery. We are a 71-year-old specialty-sized company, and we informed Mr. [redacted] that...
the jackets were on order for him. We consider the matter resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better...
Business Bureau:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]
Ms. [redacted] has already been issued a refund check in full in the amount of $157.75, and it has been mailed to her. As she paid for her initial order by personal check, she has been refunded accordingly. The manufacturer went out of business, so we were unable to fill her order for Novelty T...
Shirt Prints in the size she ordered. We consider the matter to have been fully addressed and resolved.
Mr [redacted] was refunded in the amount of $59.95 for the White Jeans he returned for a large size, as the item was not available in stock, nor were they available from the manufacturer after the spring/summer season was over. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted] THE NAME THEY ARE SHOWING IS [redacted] .MY NAME IS [redacted]. THEY ARE SHOWING TOTAL DISREGARD TO THE PEOPLE THEY ARE DEALING WITH. PLEASE POINT THAT SIMPLE EROR THEY ARE ENTERTAINING. ME AND MY FAMILY ARE VERY UPSET WITH THE WHOLE STORY. I HOPE YOU WILL HELP US WITH RESOLVING THIS BIG MISTAKE ON THEIR PART . KIND REGARDS [redacted]
Mr. [redacted] has been refunded in full for the shirt he ordered, as he filed a dispute with his credit card company before we were able to ship his shirt, which had been on order for him. We did not contest the dispute, and have cancelled his order. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] While I appreciate the fact that the business is now willing to refund my purchase, I still think a complaint with an unsatisfactory response from the business should be on file. The credit card company had already denied the payment so there isn't much to refund, I guess. Also of note is the fact that the business now says that the shirt was never received by them, yet the one time I did manage to contact them I was told that the shirt had been shipped and apparently lost in the mail, and that a second shirt was in stock and would be shipped that day. So clearly the business is just being blatantly dishonest about this problem. Nor does the response address the problem of them being unwilling to respond to my attempts to contact them, return my emails, etc. I do accept the fact that they will not be attempting to collect the payment and that there is not much else to do at this point, but I also want this to be a record of the fact this business is very questionable. Thanks you.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] ordered an item using a colleague's Store Credit Note, and the item was out of stock after the holiday season and had to be re-ordered for her. She was billed twice for the shipping charge in error, and has been refunded for same, in the amount of $14.95. The item was shipped and...
delivered to her on 2/12/16, and the package was signed for by Ms. [redacted] herself upon delivery. We consider the matter to be resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] was refunded for the item he purchased on 5/16/16. Per our refund policy, posted on our website homepage and detailed on every store invoice included in the customer's shipment, shipping charges are the customer's responsibility and are non-refundable. It is incumbent upon consumers to...
familiarize themselves with a store's policies before making a purchase. We consider the matter resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]