Mr. [redacted] ordered a pair of pants in an incorrect size which he returned for exchange. The pants were to have shipped to him directly from the manufacturer, and when he notified us that he had not received them, we had another pair shipped to him promptly. Mr. [redacted] has received his pants and...
has signed for them upon delivery by [redacted]. We consider the situation resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Yes its true a package arrived, and my daughter signed for it Nov. 23rd, but it is not what I ordered, and isn"t even close. Tried to contact them to tell, but still no answer after 3 weeks. If you look at all the complaints lodged against this company, you will see that this is what they do, send the wrong product & then ignore responses. Dont want to put out my money to send back, unless I recieve conformation that they will send my money back for products, along with shipping cost. This is just terrible to tie my money up for over a month. MY problem not resolved, wait for your resp0nse!
Regards,
[redacted]
Mr. [redacted] ordered a pair of size 15-5E slippers: a size that is five times as wide as the average man's shoe width, and larger than the standard men's shoe size of 8-13. Mr. [redacted] has ordered these slippers from us before, as well as extra-wide, non-binding medical socks. The manufacturer was out...
of stock on Mr. [redacted]'s size, and we were sold out as well, and we informed Mr. [redacted] of this when he placed his order, as well as when he called and emailed to inquire when they would be shipping. An unexpected production delay on the part of the manufacturer resulted in Mr. [redacted]'s slippers shipping to him later than expected. As soon as they arrived, we airmailed them to Mr. [redacted] and sent him tracking information. The slippers have been delivered, and we regret the unexpected delay and inconvenience to Mr. [redacted]. We consider the matter resolved.
Mr [redacted] cancelled his exchange and has not returned his goods for refund. We are unable to process a refund without the return of goods, per our refund and exchange policy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] P.S. I never received any response regarding the coat what so ever. They lied. I emailed them and called over 20 times without a single response. There hiding behind how many years they've been in business to justify there mistreatment of customers. As I've stated I would never do business nor recommend them to any one. Huge list of complaints can be found with some research. All I can say as I wish they would have admitted to there lack of costumer service and owned up to there mistake but at least in some way they are admitting it. Good day and Thank you.
So far nothing has happened with the refund. I did get an E-mail saying he would forward the request for a refund to the billing dept. That was in early July. I sent him [redacted] with Big men Stout men shop on July 20th saying I had not heard anything about a refund. So here we are on August 5, 2015 and still nothing from the company. I am not unhappy with the Revdex.com or with the fact they contacted the business. I am just frustrated they have my money and I have nothing so far. This goes back to April.
Regards,
[redacted]
Mr. [redacted] shirt did not arrive to us from the manufacturer in his size (6XB), as the product has been discontinued. Mr. [redacted] has been refunded in full for his item and his shipping charges, and we regret that we were unable to obtain the product for him. We did attempt to order it multiple...
times from the manufacturer, who neglected to inform us that the product is no longer in production.
Mr. [redacted] ordered a winter-weight [redacted] jacket from our company during the summer, which we ordered for him from [redacted] clothing. Mr. [redacted] then cancelled the order the day after he placed it, once we informed him that the fall/winter items were not yet in stock for the season in every size,...
color and style, but would ship to him within the 4-10 days indicated on our . Mr. [redacted] then filed a complaint with the Revdex.com, and a dispute with his issuing bank for the transaction.We did not challenge the dispute, and allowed Mr. [redacted]'s issuing bank to issue him his refund in full. As this is our 70th year in business, Mr. [redacted] is the type of customer who would be better served if he patronized another specialty-sized business.We consider the matter resolved.
Ms. [redacted] was refunded on 11/30/15 for the item she returned. We have spoken with her by phone and scanned a copy of the refund receipt to her for her records. We consider the matter resolved.
[redacted] shirt was delivered to her on May 23, 2015, according to the tracking and delivery confirmation information in our data base. It was delivered by [redacted] Priority Air Mail. We consider the matter resolved.
Mr [redacted] purchased on [redacted] [redacted], size 50 Long Rise pants in the color “Sand”. The pants didn't fit him and he did not like the color. Per our refund and exchange policy, customers are responsible for shipping charges,including return shipping charges for both exchanges and refunds. As we sell...
speciality-sized clothing and footwear, customers who do not make their purchases in store, where they can try on the good for fit, or be measured for accurate sizing, are responsible for returning the item for either refund or exchange. Had Mr [redacted] read the policy before making his purchase he would have been aware that in order to receive either a refund or an exchange, he would be responsible for the return shipping costs. Per our company policy, our company does not provide Return Shipping labels for clothing which does not fit, or for clothing the customer does not like
Ms. [redacted] originally returned an item to exchange it for size; she subsequently cancelled the exchange when her item was no longer available, as she was not interested in an alternative item which was offered to her. Ms. [redacted] has been refunded for her returned item, and her exchange has been...
cancelled. We consider the matter to have been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The FULL amount was not refunded! They wired $75.90 to my account when the amount should have been $87.85. A difference of $12.05. I should NOT have to absorb the cost of them shipping the WRONG items. Their excuse is flimsy and they are blaming their inneptitude on their suppliers, not taking responsibility for THEIR actions! I want a FULL refund!.]
Regards,
[redacted]
Ms [redacted]’s order was sent to her in two (2) separate shipments, as two (2) of the speciality-sized dress shirt colors she ordered were out of stock when her order was placed. The size she ordered was for five (5) dress shirts, in size 17 neck and 40” sleeves ( a very tall shirt size) so we shipped...
the three shirt colors that were in stock to her promptly and then followed up with the two additional shirts once they arrived from the manufacturer. Ms [redacted] received her complete order, and we consider the issue to have been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] ordered a pair of pants in an incorrect size which he returned for exchange. The pants were to have shipped to him directly from the manufacturer, and when he notified us that he had not received them, we had another pair shipped to him promptly. Mr. [redacted] has received his pants and...
has signed for them upon delivery by [redacted]. We consider the situation resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Yes its true a package arrived, and my daughter signed for it Nov. 23rd, but it is not what I ordered, and isn"t even close. Tried to contact them to tell, but still no answer after 3 weeks. If you look at all the complaints lodged against this company, you will see that this is what they do, send the wrong product & then ignore responses. Dont want to put out my money to send back, unless I recieve conformation that they will send my money back for products, along with shipping cost. This is just terrible to tie my money up for over a month. MY problem not resolved, wait for your resp0nse!
Regards,
[redacted]
Mr. [redacted] ordered a pair of size 15-5E slippers: a size that is five times as wide as the average man's shoe width, and larger than the standard men's shoe size of 8-13. Mr. [redacted] has ordered these slippers from us before, as well as extra-wide, non-binding medical socks. The manufacturer was out...
of stock on Mr. [redacted]'s size, and we were sold out as well, and we informed Mr. [redacted] of this when he placed his order, as well as when he called and emailed to inquire when they would be shipping. An unexpected production delay on the part of the manufacturer resulted in Mr. [redacted]'s slippers shipping to him later than expected. As soon as they arrived, we airmailed them to Mr. [redacted] and sent him tracking information. The slippers have been delivered, and we regret the unexpected delay and inconvenience to Mr. [redacted]. We consider the matter resolved.
Mr [redacted] cancelled his exchange and has not returned his goods for refund. We are unable to process a refund without the return of goods, per our refund and exchange policy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] P.S. I never received any response regarding the coat what so ever. They lied. I emailed them and called over 20 times without a single response. There hiding behind how many years they've been in business to justify there mistreatment of customers. As I've stated I would never do business nor recommend them to any one. Huge list of complaints can be found with some research. All I can say as I wish they would have admitted to there lack of costumer service and owned up to there mistake but at least in some way they are admitting it. Good day and Thank you.
I sent a complaint earlier #[redacted]. ...
So far nothing has happened with the refund. I did get an E-mail saying he would forward the request for a refund to the billing dept. That was in early July. I sent him [redacted] with Big men Stout men shop on July 20th saying I had not heard anything about a refund. So here we are on August 5, 2015 and still nothing from the company. I am not unhappy with the Revdex.com or with the fact they contacted the business. I am just frustrated they have my money and I have nothing so far. This goes back to April.
Regards,
[redacted]
Mr. [redacted] shirt did not arrive to us from the manufacturer in his size (6XB), as the product has been discontinued. Mr. [redacted] has been refunded in full for his item and his shipping charges, and we regret that we were unable to obtain the product for him. We did attempt to order it multiple...
times from the manufacturer, who neglected to inform us that the product is no longer in production.
Mr. [redacted] ordered a winter-weight [redacted] jacket from our company during the summer, which we ordered for him from [redacted] clothing. Mr. [redacted] then cancelled the order the day after he placed it, once we informed him that the fall/winter items were not yet in stock for the season in every size,...
color and style, but would ship to him within the 4-10 days indicated on our . Mr. [redacted] then filed a complaint with the Revdex.com, and a dispute with his issuing bank for the transaction.We did not challenge the dispute, and allowed Mr. [redacted]'s issuing bank to issue him his refund in full. As this is our 70th year in business, Mr. [redacted] is the type of customer who would be better served if he patronized another specialty-sized business.We consider the matter resolved.
Ms. [redacted] was refunded on 11/30/15 for the item she returned. We have spoken with her by phone and scanned a copy of the refund receipt to her for her records. We consider the matter resolved.
[redacted] shirt was delivered to her on May 23, 2015, according to the tracking and delivery confirmation information in our data base. It was delivered by [redacted] Priority Air Mail. We consider the matter resolved.
Mr [redacted] purchased on [redacted] [redacted], size 50 Long Rise pants in the color “Sand”. The pants didn't fit him and he did not like the color. Per our refund and exchange policy, customers are responsible for shipping charges,including return shipping charges for both exchanges and refunds. As we sell...
speciality-sized clothing and footwear, customers who do not make their purchases in store, where they can try on the good for fit, or be measured for accurate sizing, are responsible for returning the item for either refund or exchange. Had Mr [redacted] read the policy before making his purchase he would have been aware that in order to receive either a refund or an exchange, he would be responsible for the return shipping costs. Per our company policy, our company does not provide Return Shipping labels for clothing which does not fit, or for clothing the customer does not like
Ms. [redacted] originally returned an item to exchange it for size; she subsequently cancelled the exchange when her item was no longer available, as she was not interested in an alternative item which was offered to her. Ms. [redacted] has been refunded for her returned item, and her exchange has been...
cancelled. We consider the matter to have been resolved.
[redacted] was refunded for the goods he returned on 2/15/16, per our refund policy Terms and Conditions. We consider the issue resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[The FULL amount was not refunded! They wired $75.90 to my account when the amount should have been $87.85. A difference of $12.05. I should NOT have to absorb the cost of them shipping the WRONG items. Their excuse is flimsy and they are blaming their inneptitude on their suppliers, not taking responsibility for THEIR actions! I want a FULL refund!.]
Regards,
[redacted]
Ms [redacted]’s order was sent to her in two (2) separate shipments, as two (2) of the speciality-sized dress shirt colors she ordered were out of stock when her order was placed. The size she ordered was for five (5) dress shirts, in size 17 neck and 40” sleeves ( a very tall shirt size) so we shipped...
the three shirt colors that were in stock to her promptly and then followed up with the two additional shirts once they arrived from the manufacturer. Ms [redacted] received her complete order, and we consider the issue to have been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Ms. [redacted] received and signed for her exchanged order on October 8, 2015. We consider the issued addressed, and the matter closed.