BikeBerry.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offe

Hello ***,Thank you for taking the time to speak to me over the phoneMy investigation found that the reason for these issues is that although we do in fact have record of your phone calls and orders, the problem existed with the address we had on file for youOn 5/15/15, we did process an order for you for gaskets, however it was shipped to an old address you had on account with us, which was [redacted] ***The following is the USPS tracking number for that shipment: [redacted] That package was subsequently returned to usI have notated the correct shipping address for you at [redacted] and have shipped to you the replacement partsAlso, as a courtesy for the issue and as an apology for the inconvenience, I have also included the entire top end of the engine for youThis includes the cylinder body, cylinder head, piston, piston rings, piston pin, piston clips and all the gasketsThe following is the tracking number for the replacement shipment: [redacted] The package was also upgraded to USPS Priority mail shipping so you should receive it very soon.Thank you again for the opportunity to resolve this issue for youIf you have any further concerns, please do not hesitate to contact me directly at [redacted] x***.Best Regards [redacted] **Bikeberry.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below SUBJECT: BIKE BERRY RESPONSE OFFER REF: DEFECTIVE WRONG PARTSMY RESPONSE TO THE Revdex.com IS AS SUCHI HAVE CUSTOMERS WITHBRAND NEW ENGINES THAT DO NOT RUN DO NOT WORK AND ONE OF MY OWN ENGINES IN THE SAME SHAPE WHICH IS ACTUALLY NOT THE MODEL ENGINE I DID ORDER.I CAN'T IMAGINE ALL THE OTHER INDIVIDUALS OUT THERE ARE EXPERIENCING THE SAME ISSUES WITH BIKE BERRYHOWEVER THERE ARE PLENTY IN THE CONTEXT OF THE PHONE CALLS I FIELDED SINCE I POSTED MY YOUTUBE VIDEOS ABOUT BIKE BERRY.NOT EVERY CONSUMER HAS THE ABILITY TO ACTUALLY TAKE APART ONE OF THESE ENGINES AND FIND OUT WHY IT WILL NOT FUNCTIONWHILE I MAY HAVE ABOVE AVERAGE SKILL LEVELSIT DOES NOT EXCUSE BIKE BERRY TO LIE MISCONSTRUE FACTS AND MAKE ACCUSATIONS AS YOU CAN CLEARLY HEAR ON MY YOUTUBE VIDEO THIS COMPLANY CLEARLY WAS NOT OUT TO RESOLVE SATISFY MY ISSUES FROM THE VERY BEGINNING.I ALSO HOPE THAT Revdex.com CONTACTS THE CUSTOMERS THAT HAVE THEIR BIKES HERE AND EXPLAINS HOW UNCOOPERATIVE BIKE BERRY HAS BEEN IN RESOLVING THIS ISSUE AT HAND WITH ME.MY WISHES ARE CLEARLY THAT THE Revdex.com TAKES A CLEAR LOOK AT THE VIDEO AND HOW THIS ISSUE WAS HANDLED FROM THE START AND YOU CAN SEE MY REQUESTS FOR THE PRODUCTS I ORDERED AND THE PARTS TO REPAIR THE DEFECTIVE ENGINES IS NOTAN OUTRAGEOUS REQUEST OR ABOVE A LEVEL HEADED REQUEST AT ALL THE ONLY RESOLVE I WILL ACCEPT IS THE PROPER PARTS I ORDERED AND THE PROPER NEW PARTS TO REPAIR THE DEFECTIVE PISTON AND WRIST PIN ISSUES WHICH INCLUDES THE PROPER GASKETS TO REPAIR THE ENGINESTHERE IS NO OTHER SOLUTION TO THE ISSUE OTHER THAN WHAT IT IS RIGHT IS RIGHT.THERE ARE NO CONSUMER COMPLAINTS HERE AGAINST HARLEY BEE MOTORIZED BIKES WHATSOEVERI SUGGEST BIKE BERRY MAKES A NOTE OF HOW I CONDUCT MYSELF AND MY BUSINESSBIKE BERRY CLEARLY BEING DELIBERATELY UNCOOPERATIVE WITHOUT PURPOSELEAVING ME AND THE OTHER INDIVIDUALS WITHOUT WHAT IS RIGHT DETERMINES IN MY MIND THE SOLUTION SHOULD BE RESOLVED BY THE Revdex.com MAKING THE COMPANY DO WHAT IS RIGHTI WILL CONTACT THE ATTY GENERAL OF YOUR COUNTY OFFICE SEE WHERE I GET FILING A COMPLAINT AT THAT LEVEL.THIS WAS NOT THE FIRST TIME BIKE BERRY LEFT ME WITH BAD ENGINES AND SENT BAD REPLACEMENT PARTS THAT IS ALSO DEMONSTRATED IN THE VIDEO THAT THE PISTON DOES NOT FUNCTION IN THE BRAND NEW CYLINDER JUG THEY SENT ME TO FDX AN ENGINE WITH THE VERY SAME ISSUE A BAD CYLINDER JUG.THERE IS NOTHING OTHER THAT I CAN SAY OTHER THAN THAT THIS TIME I HAVE TAKEN ACTIONNOBODY NEEDS TO GO THRU THIS SORT OF THINGICLEARLY DEMONSTRATE WHAT HAS HAPPENED AND I CLEARLY ASSERT IT IS NOT THE FIRST TIME BIKE BERRY HAS SENT ME BROKEN OR DEFECTIVE PARTS AS A RESOLUTION TO ISSUES LIKE THIS ONETHIS NEEDS TO ENTER ANOTHER LEVEL OF RESOLUTION.Sincerely, [redacted]

We're sorry that you are not satisfied with the resolutionAs stated, a RMA is currently open for you if you wish to send the defective parts for warranty replacement

Hello ***, I'm very sorry that you are having this issueI do see that your warranty order has been shipped and is expecte to deliver to you on August 27th via USPS tracking number: [redacted] In investigating your issue to determine why the delay occured, I found that we were out of stock of the stroke spark plug at the time of order which is what caused the delayWe do everything that we can to process warranty replacements in a timely fashion, however it is subject to availability of the partUnfortunately, due to the back order statues of the part at the time of your order, it was delayed until we received new stock of itThank you again for your patience and understanding

Hello [redacted] ,I'm sorry that you are having issues with your order and I apologize for the confusion and frustration for these issuesAll of our orders are processed through our fraud prevention department before fulfillmentOur fraud prevention department had found a number of red flags with your order including multiple chargebacks originating from the delivery address that you had requestedAs well, further investigation found a number of discrepancies with your payment methodAs a result, your order was flagged for further review.Your order has been fully refunded to the original card

We have arranged for a local repair facility in the customer's area, [redacted] , to pick up the bike from the customer's residentsAfter speaking to the repair center, the following issues were resolved:A turn signal won't light - The repair facility found that the turn signal was unplugged at it's connectorIt was plugged in and this problem was resolvedOne of the pedals won't fit into the socket- Bicycle pedals are reverse thread to prevent loosening while in useThe customer was simply not turning the threads in the correct directionThe problem was resolved by turning the pedals in the correct direction in the socketThe air stem was also detached from the tire- We did find that there was a defect in the tireA replacement tube has been sent to the repair facility to repair the tire I know chargers give off heat, but this charger became so hot I singed my fingertips when I touched it.- A replacement charger is being sent to the customer for replacementBent key- A replacement key is being sent to the customerIt does appear that there were minor damages caused during shipping of the bikeWe will be contacting the shipping carrier and providing the customer with a partial refund for the cosmetic scratches

The bike has been repaired and available for delivery back to the customer as of 9/21/15, however the customer has been unresponsive to us and the repair facility to arrange redelivery of the repaired bike On October 15th, we made contact with the customer at which time the customer stated that in order for her to accept redelivery of the repaired bike, we will need to sell the bike to her at a price of $dollarsGiven that the original price of the bike was $1045.91, it was explained to her that we cannot accept such and unreasonable offer On October 19th, the customer accepted the condition of us refunding to her the actual return shipping costs for this bike of $We agreed to refund this amount to the customerHowever, since the customer had filed a chargeback for this transaction, we cannot process the refund until the credit card chargeback has been canceled by herShe requested that we cancel the credit card chargeback on our end, so that she can make re-payment of the bikeIt has been explained to her that we do not have any ability to cancel the chargebackWe explained to her that she will need to cancel the chargeback so we can refund the payment of $to herShe had indicated that at that time that she had an issue with trusting that we will refund her the payment of $We than offered to refund the $to her prior to her canceling the chargeback claimHowever, she denied this offerWe also sent her a signed letter which stated the agreed upon resolution, however she did not accept that, requesting that the letter be notarizedThe letter is attached for review.On Oct 24th, she then changed her mind and requested that we ship the repaired bike back and send out black bikeIt was explained to her that as she had already agreed to have the bike repaired, now that the bike has been repaired and paid for, we are unable to do such an exchange.We have done everything in our power to satisfy the customer's needsThis includes:Making arrangements with a local repair facility to pick up the bike at her residence, repair the bike and deliver the bike at her residenceWe paid $for this repairOffer her an extension to our warranty for the bikeOffer a courtesy refund of $However, at this time, we do not believe we can satisfy the customer's unreasonable requestsThe bike is being returned to us

Hello ***,I'm terribly sorry that you have had this experience with Bikeberry.comIn reviewing your case, I do see that the following [redacted] tracking number associated with your order, [redacted] , does indicated that the package was delivered to you on 5/13/at 1:56PM to the following address: [redacted] ***For complete details of the tracking, please see the following link: [redacted] I do understand that you had contacted us to indicated that the package was actually not delivered as indicated by tracking and a subsequent [redacted] trace was started via trace# [redacted] and a [redacted] claim was opened: [redacted] During the claims process, the [redacted] terminal that delivered the packaged is contacted and then the delivery driver is contacted and interviewedUnfortunately, [redacted] has declined the claim, indicating that the package was deliveredI understand that a police report was requested, please understand that this does not admit guilt in any ways and merely gives us additional information to provide to [redacted] for them to approve the claimAs the package was delivered, it is likely that the package was stolen from and therefore a police report is justified and should be filedAgain, please provide us with a copy of the [redacted] claim as soon as possible so that we can resubmit the claim with ***Once approved, as you wish, we can refund your order in full

Hello [redacted] ,I am very sorry that you have experienced these issues with your orderWe do everything that we can to ensure the safe delivery of all of our productsHowever, unfortunately, at times shipping damages do occur due to improper handling of Fedex or UPS.In most cases, we are able to rectify the issue by means of replacing the damaged partsI do apologize that in this case, we were not able to find a proper resolution by replacing the defective partsI will be happy to provide for you a prepaid return shipping label for this orderPlease use the label "EngineFEDEX.pdf" for the engine kit and use the label "BIKEUPS.pdf" for the bicycleOnce the products are received, they will be inspected and a full refund will be issued back to youThank you again for the opportunity to resolve the issue for youBest Regards, [redacted] **

Hello [redacted] ,I'm sorry that you're not satisfied with the resolutionAre you having additional issues with the courtesy replacement?

Hello ***,Thank you for taking the time to speak to me over the phoneI apologize for missing your initial callAs discussed, replacement parts will be sent to you right awayIf you have any additional questions or concerns, please do not hesitate to call me directly at extension 101.Thank you!***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Although all self balancing boards without a UL Certification were recalled not just those from your link, the restocking fee, came from the $in shipping charges which I paid to receive the item and return the item, so the fee was not waivedI paid $and some cents for the self balancing board, they sent me $where is my remaining $and some cents? I in return sent it back paying roughly $for shipping, which should have been covered by BikeBerry for selling an uncertified itemBut since BikeBerry is a crooked company that takes peoples money and sends them cheap or damaged parts or items, I should have read the reviews on you at firstI wish to have no further dealings with this company so I will consider this complaint resolved Regards, [redacted] ***

Hello [redacted] , I'm sorry that you experienced this issue with the ordering of your product from BikeberryIn investigating this issue, it was found that an order was placed by you originating from IP address directly on our websiteAt the time of the order, the following address was entered as the delivery address: [redacted] ***As this is the address that was entered by you at the time of purchase, it is the address that the order was shipped toThere does not appear that there is any errors on our endIn most cases, if there is no error on our part, we would not ship a replacement or provide a refundHowever, it does appear that our customer care representative has already made an exception and have reshipped the product to you at the address: [redacted] The courtesy replacement was shipped and delivered to you on Nov via the following tracking number: [redacted]

Hello [redacted] ,I'm sorry to hear that you are having these issues with your recent orderPlease be advised that the [redacted] is a highly adjustable carburetor, having seperate settings to control air fuel mixture (large), air fuel ratio (small) idle and chokeGiven the high adjustabilty of this carburetor, it does require a lot of time to tune it properlyPlease be aware of this and understand that this is not a plug and play carburetorGiven the circumstance, I would highly recommend the High Performance [redacted] found here: http://www.bikeberry.com/ [redacted] .htmlThis is a plug and play carburetor and is factory adjusted to perform optimally with the 66/80cc Flying Horse Engine kitsI do understand that one of the carburetor clamps have brokenIn most cases, we do require that the carburetor be sent to us for warranty replacementHowever, as a one time courtesy, I'm happy to let you know that we will be sending you a replacement High Performance SHA carburetorThe replacement order number for this order is [redacted] and will be delivered to you within the week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel if you advertise your product for sale even if was a mistaken price, you need to be obligated to sell it at that price until the mistake has been corrected Not my fault the price was wrong, I was just looking to purchase the item at that price It felt to me like a bait and switch situation Not good business practices Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] is the original tracking number the tracking number you show the Revdex.com is the second tracking number you gave me days after they original one I paid you $ for uspost office 2day mail- that did not happen I also paid you times for the same item and did not get refund ! for the second payment and did not get any money back on shipping( so basically I paid for this item twice ]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] You failed at quality control sideSo no

Hello [redacted] , Thank you for your clarification on the issue that you're havingIn investigating your issue, I do see that you had sent a manual direct [redacted] payment to us in the amount of $As this was a manual payment made days after your original order, we had no way of linking this payment to your original orderI have gone ahead and refunded this manual payment back to your [redacted] account at [redacted] Regarding the shipping costsI do see that you had selected USPS Priority mail as your shipping option at checkout in the amount of $Due to the dimensions of the item you purchased, this item cannot be shipped via USPS Priority mail and therefore in order not to delay your order, your order was shipped to you via UPS the next business day via UPS [redacted] There is a difference in cost of the USPS Priority and UPS shipping of $I am happy to refund the additional payment of $40.34, however when I attempted to make the partial refund payment, it appears that you have placed a chargeback for the full amount of $and therefore we are unable to issue a partial refundPlease release the chargeback so that we can refund this amount