BikeBerry.com

The bike has been repaired and available for delivery back to
the customer as of 9/21/15, however the customer has been
unresponsive to us and the repair facility to arrange
redelivery of the repaired bike.

On October 15th, we made contact with the customer at which
time the customer stated that in order for her to accept
redelivery of the repaired bike, we will need to sell the bike
to her at a price of $350 dollars. Given that the original price of the bike was $1045.91, it was explained to her
that we cannot accept such and unreasonable offer.

On October 19th, the customer accepted the condition of us
refunding to her the actual return shipping costs for this
bike of $122.36. We agreed to refund this amount to the
customer. However, since the customer had filed a chargeback
for this transaction, we cannot process the refund until the
credit card chargeback has been canceled by her. She requested that we cancel the credit card chargeback on our
end, so that she can make re-payment of the bike. It has been
explained to her that we do not
have any ability to cancel the chargeback. We explained to her that she
will need to cancel the chargeback so we can refund the
payment of $122.36 to her. She had indicated that at that time that she had an issue with trusting that we will refund her the payment of $122.36. We than offered to refund the $122.36 to her prior to her canceling the chargeback claim. However, she denied this offer. We also sent her a signed letter which stated the agreed upon resolution, however she did not accept that, requesting that the letter be notarized. The letter is attached for review.On Oct 24th, she then changed her mind and requested that we ship the repaired bike back and send out black bike. It was explained to her that as she had already agreed to have the bike repaired, now that the bike has been repaired and paid for, we are unable to do such an exchange.We have done everything in our power to satisfy the customer's needs. This includes:1. Making arrangements with a local repair facility to pick up the bike at her residence, repair the bike and deliver the bike at her residence. We paid $70 for this repair. 2. Offer her an extension to our warranty for the bike.3. Offer a courtesy refund of $122.36. However, at this time, we do not believe we can satisfy the customer's unreasonable requests. The bike is being returned to us.

Hello [redacted], I'm very sorry that you are having this issue. In reviewing your order details, the following is the UPS tracking number for your order: [redacted]. The tracking information indicates that the order was delivered to you on 8/1/16 at 3:39PM. Please do let me know if...

this is not the case and we'll be happy to remedy the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
[redacted] is the original tracking number   the tracking number you show the Revdex.com is the second tracking number you gave me 15 days after they original one  I paid you $ 63 for uspost office 2day mail-  that did not happen.  I also paid you 2 times for the same item and  did not get refund !.  for the second payment and did not get any money back on shipping( so basically I paid for this item twice ].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel if you advertise your product for sale even if was a mistaken price, you need to be obligated to sell it at that price until the mistake has been corrected.  Not my fault the price was wrong, I was just looking to purchase the item at that price.  It felt to me like a bait and switch situation.  Not good business practices.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attempted to contact you 2X. When I've called, and dial your extension, a recording indicates I've reached different mailbox. I decided on the second try to leave a message - glad you received it.  We feel putting your offer in writing through the Revdex.com will provide the simplest and quickest way of getting this matter settled. As I suggested in my last email, please provide the following information:PriceTerms of guaranteeAs I said in my recent voice mail message, the repair shop took the packaging the bike was shipped in with them. You assured me in a previous phone call that if we decided to return the bike  in lieu of a suitable offer after it was repaired,  I wouldn't be responsible for the shipping charges (you estimated this charge was about $280 ).  Considering the bike shipped was the wrong color, arrived damaged, has a charger that seriously overheats, a damaged rim, etc., and there's little opportunity left this season to even use the bike until next Spring, I think it's reasonable to expect a substantial decrease in price in addition to a guarantee and a new charger for the battery. If your offer is acceptable we'll set up a delivery time with the bike shop. If not, I suggest the bike be directly shipped back to you from the shop.
 
Regards,
[redacted]

Hello [redacted],I'm sorry that you're not satisfied with the resolution. Are you having additional issues with the courtesy replacement?

Hello [redacted], I'm sorry that you experienced this issue with the ordering of your product from Bikeberry. In investigating this issue, it was found that an order was placed by you originating from IP address 173.11.133.137 directly on our website. At the time of the order, the following address...

was entered as the delivery address:[redacted]As this is the address that was entered by you at the time of purchase, it is the address that the order was shipped to. There does not appear that there is any errors on our end. In most cases, if there is no error on our part, we would not ship a replacement or provide a refund. However, it does appear that our customer care representative has already made an exception and have reshipped the product to you at the address: 8[redacted] 64836. The courtesy replacement was shipped and delivered to you on Nov 10 via the following tracking number: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
You failed at quality control side. So no.

Hello [redacted], I'm very sorry that you are having this issue. I do see that your warranty order has been shipped and is expecte to deliver to you on August 27th via USPS tracking number: [redacted]. In investigating your issue to determine why the delay occured, I found that we...

were out of stock of the 4 stroke spark plug at the time of order which is what caused the delay. We do everything that we can to process warranty replacements in a timely fashion, however it is subject to availability of the part. Unfortunately, due to the back order statues of the part at the time of your order, it was delayed until we received new stock of it. Thank you again for your patience and understanding.

Hello [redacted],I'm sorry that you are having issues with your order and I apologize for the confusion and frustration for these issues. All of our orders are processed through our fraud prevention department before fulfillment. Our fraud prevention department had found a number of red flags with your...

order including multiple chargebacks originating from the delivery address that you had requested. As well, further investigation found a number of discrepancies with your payment method. As a result, your order was flagged for further review.Your order has been fully refunded to the original card.

Hello [redacted],I'm very sorry to hear of this issue you had with the pricing error on our advertising. In reviewing the advertising you are referring to, it was indeed a pricing error as the adverisement was intended for the 2 stroke flying horse silver engine and not for the lock and load kit. Per our...

terms and conditions, pricing errors are subject for review and are reserved for discontinuation or cancelation. The promotion for both the lock and load engine and the 2 stroke flying horse engine is now discontinued, however given the circumstances, I will be happy to offer you the discounted price of $139 for the flying horse 2 stroke engine or the lock-n-load 4 stroke engine at the discounted price of $199. If you would like to purchase any of these items at the promotional rate, please feel free to contact me directly at [redacted] x [redacted]Best regards [redacted]

Hello [redacted],I'm very sorry that you are having this issue with your recent order with us and apologize for the inconvenience. In investigating your order details, I found that due to the time period that had elapsed since the time of order and the time of return, our systems did not allow for a...

direct refund to you back to the original credit card payment. A refund check in the amount of $223.30 has been processed out and shipped to you at the address on file. You should receive the check payment within the next 2-5 business days.Again, I apologize for any inconvenience that this delay has caused.

Hello [redacted], Thank you for your clarification on the issue that you're having. In investigating your issue, I do see that you had sent a manual direct [redacted] payment to us in the amount of $290. As this was a manual payment made 19 days after your original order, we had no way of linking this payment to your original order. I have gone ahead and refunded this manual payment back to your [redacted] account at [redacted] Regarding the shipping costs. I do see that you had selected USPS Priority mail as your shipping option at checkout in the amount of $63.40. Due to the dimensions of the item you purchased, this item cannot be shipped via USPS Priority mail and therefore in order not to delay your order, your order was shipped to you via UPS the next business day via UPS [redacted]. There is a difference in cost of the USPS Priority and UPS shipping of $40.34. I am happy to refund the additional payment of $40.34, however when I attempted to make the partial refund payment, it appears that you have placed a chargeback for the full amount of $353.39 and therefore we are unable to issue a partial refund. Please release the chargeback so that we can refund this amount.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
SUBJECT: BIKE BERRY RESPONSE OFFER REF: DEFECTIVE WRONG PARTSMY RESPONSE TO THE Revdex.com IS AS SUCH. I HAVE 2 CUSTOMERS WITHBRAND NEW ENGINES THAT DO NOT RUN DO NOT WORK AND ONE OF MY OWN ENGINES IN THE SAME SHAPE WHICH IS ACTUALLY NOT THE MODEL ENGINE I DID ORDER.I CAN'T IMAGINE ALL THE OTHER INDIVIDUALS OUT THERE ARE EXPERIENCING THE SAME ISSUES WITH BIKE BERRY. HOWEVER THERE ARE PLENTY IN THE CONTEXT OF THE PHONE CALLS I FIELDED SINCE I POSTED MY YOUTUBE VIDEOS ABOUT BIKE BERRY.NOT EVERY CONSUMER HAS THE ABILITY TO ACTUALLY TAKE APART ONE OF THESE ENGINES AND FIND OUT WHY IT WILL NOT FUNCTION. WHILE I MAY HAVE ABOVE AVERAGE SKILL LEVELS. IT DOES NOT EXCUSE BIKE BERRY TO LIE MISCONSTRUE FACTS AND MAKE FALSE ACCUSATIONS AS YOU CAN CLEARLY HEAR ON MY YOUTUBE VIDEO THIS COMPLANY CLEARLY WAS NOT OUT TO RESOLVE SATISFY MY ISSUES FROM THE VERY BEGINNING.I ALSO HOPE THAT Revdex.com CONTACTS THE CUSTOMERS THAT HAVE THEIR BIKES HERE AND EXPLAINS HOW UNCOOPERATIVE BIKE BERRY HAS BEEN IN RESOLVING THIS ISSUE AT HAND WITH ME.MY WISHES ARE CLEARLY THAT THE Revdex.com TAKES A CLEAR LOOK AT THE VIDEO AND HOW THIS ISSUE WAS HANDLED FROM THE START AND YOU CAN SEE MY REQUESTS FOR THE PRODUCTS I ORDERED AND THE PARTS TO REPAIR THE DEFECTIVE ENGINES IS NOTAN OUTRAGEOUS REQUEST OR ABOVE A LEVEL HEADED REQUEST AT ALL THE ONLY RESOLVE I WILL ACCEPT IS THE PROPER PARTS I ORDERED AND THE PROPER NEW PARTS TO REPAIR THE DEFECTIVE PISTON AND WRIST PIN ISSUES WHICH INCLUDES THE PROPER GASKETS TO REPAIR THE ENGINES. THERE IS NO OTHER SOLUTION TO THE ISSUE OTHER THAN WHAT IT IS RIGHT IS RIGHT.THERE ARE NO CONSUMER COMPLAINTS HERE AGAINST HARLEY BEE MOTORIZED BIKES WHATSOEVER. I SUGGEST BIKE BERRY MAKES A NOTE OF HOW I CONDUCT MYSELF AND MY BUSINESS. BIKE BERRY CLEARLY BEING DELIBERATELY UNCOOPERATIVE WITHOUT PURPOSE. LEAVING ME AND THE OTHER INDIVIDUALS WITHOUT WHAT IS RIGHT DETERMINES IN MY MIND THE SOLUTION SHOULD BE RESOLVED BY THE Revdex.com MAKING THE COMPANY DO WHAT IS RIGHT. I WILL CONTACT THE ATTY GENERAL OF YOUR COUNTY OFFICE SEE WHERE I GET FILING A COMPLAINT AT THAT LEVEL.THIS WAS NOT THE FIRST TIME BIKE BERRY LEFT ME WITH BAD ENGINES AND SENT BAD REPLACEMENT PARTS THAT IS ALSO DEMONSTRATED IN THE VIDEO THAT THE PISTON DOES NOT FUNCTION IN THE BRAND NEW CYLINDER JUG THEY SENT ME TO FDX AN ENGINE WITH THE VERY SAME ISSUE A BAD CYLINDER JUG.THERE IS NOTHING OTHER THAT I CAN SAY OTHER THAN THAT THIS TIME I HAVE TAKEN ACTION. NOBODY NEEDS TO GO THRU THIS SORT OF THING. I. CLEARLY DEMONSTRATE WHAT HAS HAPPENED AND I CLEARLY ASSERT IT IS NOT THE FIRST TIME BIKE BERRY HAS SENT ME BROKEN OR DEFECTIVE PARTS AS A RESOLUTION TO ISSUES LIKE THIS ONE. THIS NEEDS TO ENTER ANOTHER LEVEL OF RESOLUTION.Sincerely, [redacted]

Hello [redacted],I am very sorry that you have experienced these issues with your order. We do everything that we can to ensure the safe delivery of all of our products. However, unfortunately, at times shipping damages do occur due to improper handling of Fedex or UPS.In most cases, we are able to...

rectify the issue by means of replacing the damaged parts. I do apologize that in this case, we were not able to find a proper resolution by replacing the defective parts. I will be happy to provide for you a prepaid return shipping label for this order. Please use the label "EngineFEDEX.pdf" for the engine kit and use the label "BIKEUPS.pdf" for the bicycle. Once the products are received, they will be inspected and a full refund will be issued back to you. Thank you again for the opportunity to resolve the issue for you. Best Regards,[redacted]

We're sorry that you are not satisfied with the resolution. As stated, a RMA is currently open for you if you wish to send the defective parts for warranty replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have worked for weeks with Jack Lin, Manager of Bikeberry to resolve this issue. I spoke with him 10/26/15. He promptly rescinded the amount of his original refund offer and demanded I take immediate delivery of the bike, which I declined to do. However, we eventually reached a tentative agreement for purchase conditioned on Mr. Lin accepting the full [renegotiated] price paid full through a new charge for the agreed on price, or, if he preferred, via a cashiers check sent directly to his place of business. In lieu of the many difficulties I've experienced in dealing with Mr. Lin, I also asked for a simple notarized statement of his agreement to the terms of the sale. Mr. Lin flatly refused the payment options, and also to provide a notarized statement due to the fact he said it wasn't cost effective to obtain this, or something he considered to be necessary. He demanded I cancel the dispute on my credit card, allow him to have full payment, and then trust him to issue a refund. As you can imagine - this was completely unacceptable considering my experience with him in honoring any verbal agreements.I also offered to exchange the bike for a new one at full price, which he said wasn't possible because the color I originally ordered isn't in stock. However, he never asked me to wait to exchange the bike when a new shipment arrived, or even consider accepting a different color. Obviously, he actually wasn't interested in this option to begin with, and his offer was disingenuous to begin with.I've made monumental, sincere attempts to work through this since August 2015 when the bike was delivered and accommodate Mr. Lin, but I now consider the matter closed because he's refused to sell the bike. Therefore, it remains his property, and his responsibility to have it returned to his business if he chooses to do so. At their request, I've forwarded all correspondence to the legal department of my credit card company that will now take over dealing with Mr. [redacted]. Please accept my sincere thanks for all of your assistance. Regards,
[redacted]

Hello [redacted],I'm sorry to hear that you are having these issues with your recent order. Please be advised that the [redacted] is a highly adjustable carburetor, having 4 seperate settings to control air fuel mixture (large), air fuel ratio (small) idle and choke. Given the high adjustabilty of...

this carburetor, it does require a lot of time to tune it properly. Please be aware of this and understand that this is not a plug and play carburetor. Given the circumstance, I would highly recommend the High Performance [redacted] found here: http://www.bikeberry.com/[redacted].html. This is a plug and play carburetor and is factory adjusted to perform optimally with the 66/80cc Flying Horse Engine kits. I do understand that one of the carburetor clamps have broken. In most cases, we do require that the carburetor be sent to us for warranty replacement. However, as a one time courtesy, I'm happy to let you know that we will be sending you a replacement High Performance SHA carburetor. The replacement order number for this order is [redacted] and will be delivered to you within the week.

Hello [redacted],Thank you for taking the time to speak to me over the phone. I apologize for missing your initial call. As discussed, replacement parts will be sent to you right away. If you have any additional questions or concerns, please do not hesitate to call me directly at extension 101.Thank...

you![redacted]