Bill Luke Fiat

A Family members vehicle has been there since November. They keep on saying that they received the part and then later say it’s the wrong part!?! How does that happen 3 times. They seem to act like it’s no big deal that she hasn’t had her car since mid November and when she’s asked for a rental they refused. Everyone I know has heard how horrible they are. They’re the equivalent of ABC Nissan and that’s saying a lot.

Bill Luke Fiat did not send out all of the initial parts order together and this did delay Mr*** parts orderThe seals Mr [redacted] was looking for on December 26th were not part on his initial order and do not come with the valve cover gaskets but Bill Luke Fiat did ship them [redacted] that day with no freight chargeBill Luke Fiat would like to apologize for it's mistake of not sending out the initial parts order together and would like to offer Mr [redacted] a full refund of $for the parts freight he paid.Ryan LukeBill Luke Fiat SuzukiGeneral Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, I'm not a "him." Secondly, clearly they did not read the complaint. I was not notified that they did not complete the inspection until 2 days prior to the plates expiring. I am not able to take an entire day off work to drive over there with only 2 days notice. This was a [redacted] error, one of many. I should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer service. Until I receive some compensation for my expenses, such as a large gift card, the complaint will remain. Why weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returned. No customer service, none. Why is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it. [redacted] said they would pay it on June 12, so far nothing.
Regards,
[redacted]

Bill Luke Fiat did not send out all of the initial parts order together and this did delay Mr. [redacted] parts order. The seals Mr [redacted] was looking for on December 26th were not part on his initial order and do not come with the valve cover gaskets but Bill Luke Fiat did ship them [redacted] that day...

with no freight charge. Bill Luke Fiat would like to apologize for it's mistake of not sending out the initial parts order together and would like to offer Mr. [redacted] a full refund of $15.00 for the parts freight he paid.Ryan LukeBill Luke Fiat SuzukiGeneral Manager

Bill Luke Fiat will contact the 3 banks other then Capital One and attempt to have the inquiries removed from Mr. [redacted] credit bureaus. Bill Luke Fiat apologizes for the discrepancies between Mr. [redacted] and the dealership and will diligently work to have the credit inquiries removed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, I'm not a "him." Secondly, clearly they did not read the complaint. I was not notified that they did not complete the inspection until 2 days prior to the plates expiring. I am not able to take an entire day off work to drive over there with only 2 days notice. This was a [redacted] error, one of many. I should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer service. Until I receive some compensation for my expenses, such as a large gift card, the complaint will remain. Why weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returned. No customer service, none. Why is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it. [redacted] said they would pay it on June 12, so far nothing.

Regards,

Bill Luke Fiat apologizes for the delay in cancelling [redacted] extended warranty. The cancelation was completed on April 22nd and warranty cancelation check was sent to [redacted] on that date. The cancelation was done within a month of purchase meaning [redacted] is getting a...

full refund and this will reduce her loan amount financed with [redacted]. It typically takes a bank around 3 weeks to adjust an amount financed (check has to be received by bank and then deposited/posted). Bill Luke Fiat again would like to apologize for the delay and confusion regarding [redacted] warranty cancelation. There is no excuse and we appreciate the feedback so we can continue to get better as a business. Thank you for your business [redacted].

[redacted] Fiat apologies for the delay in getting [redacted] his key fob remote and license plate. The license plate delay was caused by the state of [redacted] having a mileage discrepancy with the Suburban purchased by [redacted]. [redacted] Fiat has been waiting for [redacted] to bring...

the vehicle to the dealership so a state inspection could be done and the license plates could be processed. It took [redacted] till June 16th to return with the vehicle so this inspection could be completed. [redacted] Fiat will refund [redacted] for his 3 day extension of the temporary license plate but will not compensate for "lost time, fuel and money". [redacted]'s license plates have been processed and are being sent via mail today June 30th 2015.

Bill Luke Fiat has tried to contact [redacted] to resolve the issue but has not received a response back as of yet. Bill Luke Fiat is willing to replace an A Pillar cover at no charge to Mr. [redacted] even though this was not noted on any legal paperwork or found to be verbally agreed to. The A...

Pillar is in stock at the dealership so if Mr. [redacted] would like to setup an appointment with [redacted] service advisor, give him a call at [redacted]. Thank you to Mr. [redacted] for his business.

[redacted]verbally* stated he will include it in the document.
We also emailed Sprite regarding the issue.  The only time we received any communication was when we filed a formal complaint wit Revdex.com.
We also returned Sprite's phone call. After thinking about the condition  (they will repair for free IF we take down the negative comment), we have decided to leave the comment we posted. They promised to repair 2 issues and only did one. And now, they are playing quid pro quo!

Bill Luke Fiat would like to apologize to [redacted] concerning the delay and poor communication in canceling her GAP policy. As of 9/10/15, Bill Luke Fiat has been in contact with [redacted] and have processed her GAP cancelation. Bill Luke Fiat would like to again apologize to...

[redacted] and also thank her for her business.

[redacted] Fiat was unaware the State of [redacted] had a mileage discrepancy until June and notified [redacted] at this point. This circumstance was not [redacted] Fiat's fault. To accommodate this circumstance, [redacted] Fiat did pay to have the temporary license plate extended beyond the 3 day plate [redacted] purchased so her temporary plate was valid while the hard plates were still being processed by the State of Arizona. [redacted] Fiat will reimburse [redacted] for her purchase of a 3 day extension on the temporary plate but will not reimburse for lost time, fuel or money.

[redacted]verbally* stated he will include it in the document.
We also emailed Sprite regarding the issue.  The only time we received any communication was when we filed a formal complaint wit Revdex.com.
We also returned Sprite's phone call. After thinking about the condition  (they will repair for free IF we take down the negative comment), we have decided to leave the comment we posted. They promised to repair 2 issues and only did one. And now, they are playing quid pro quo!

Bought a 2015 ford explorer. Couple dings no big. Transmission leak pretty big deal. Said they fixed it which was six months ago. Car is now at a ford dealership due to improper repairs. Thanks bill luke fiat you got my money haha jokes on me. Thanks for replying to my email I have nothing better to do then look for I ride to work for my wife.

Bill Luke Fiat is awesome. Honest pricing WITHOUT add-ons. John asked how he could help me and I said I came for the no BS pricing. He said that's exactly what you're going to get. He was right. Fantastic experience from start to finish! Thanks. I'll buy again. Jim's

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

First of all, I'm not a "him." Secondly, clearly they did not read the complaint. I was not notified that they did not complete the inspection until 2 days prior to the plates expiring. I am not able to take an entire day off work to drive over there with only 2 days notice. This was a [redacted] error, one of many. I should not be penalized financially for [redacted] not being able to correct their mileage reporting error with the MVD or any of their other issues with not having any customer service. Until I receive some compensation for my expenses, such as a large gift card, the complaint will remain. Why weren't the plates mailed weeks ago? Why only mailed when a Revdex.com complaint filed? No calls have been returned, no emails have been returned. No customer service, none. Why is it taking this many weeks for them to pay for the extension? Which I have no way of knowing if they will pay it. [redacted] said they would pay it on June 12, so far nothing.

Regards,

I am sorry for the delayed response but have been out of the office. After reviewing Mr. [redacted] complaint, I found that Mr. [redacted] was asked while in the business/finance office by Dan K[redacted] if he would like Bill Luke Fiat to try and secure better finance rate. Mr. [redacted] replied yes and...

Dan K[redacted] did submit Mr. [redacted] to 3 other banks in an effort secure better finance rate. I am sorry that this lead to Mr. [redacted] credit score declining but do not feel that Bill Luke Fiat has deceived Mr. [redacted].

Car buyer. My husband and I were looking on line for a vehicle. We found several at Bill Luke Fiat in Tempe. I prayed first, then I called the dealership. Tony C[redacted] had the vehicles ready for us to drive. We had such a great experience with him. Excellent customer service, and no pressure style. We will make sure to ask for him in the future. We really enjoyed buying our car with him. However the Finance department needs to be more clear about the extended warranty price up front, and not just the payment amount. We also felt pressured by them to buy the extended warranty even after my husband said no. Over all we would still recommend and buy from him again. Tony C[redacted] is an excellent salesmen.

I had been looked at vehicles online for months. Every time I would find a great deal on a vehicle it was at Bill Luke Fiat. When I went down there, I wasn't harassed at all by salesmen. In fact, their salesmen, Shawn H[redacted], was fantastic! Not one time during my buying experience did I ever feel pressured into adding features or looking at a more expensive vehicle then what I was there to see. They stayed true to everything they said that they that they would online and in person, plus the test driving and buying process was a breeze. Best car buying experience we have had yet!

Bill Luke Fiat did not send out all of the initial parts order together and this did delay Mr. [redacted] parts order. The seals Mr [redacted] was looking for on December 26th were not part on his initial order and do not come with the valve cover gaskets but Bill Luke Fiat did ship them [redacted] that...

day with no freight charge. Bill Luke Fiat would like to apologize for it's mistake of not sending out the initial parts order together and would like to offer Mr. [redacted] a full refund of $15.00 for the parts freight he paid.Ryan LukeBill Luke Fiat SuzukiGeneral Manager